The Vet In St Margarets
Twickenham, Greater London
General Info
The Vet In St Margarets is a respected cornerstone of the local veterinary community, catering to pet care needs across Twickenham and the surrounding Greater London regions. The clinic's services cover all bases to ensure the well-being and health of the animals, from basic preventative care measures to advanced specialized procedures. Services provided include Radiology (X-rays), Nutritional Counseling, Allergy Testing, Puppy and Kitten Care, Cardiology, and Diagnostics. Families value having the same compassionate team members by their side from puppy and kitten wellness all the way through to caring for their precious pets as they age. Thanks to the expertise and experience of its team and the carefully designed facilities, pets, and their owners can benefit from a high quality of service at The Vet In St Margarets. The clinic also ensures responsible pet ownership across Twickenham and neighboring communities. As the pet population continues to grow, The Vet In St Margarets is constantly striving to expand and improve its services. Whether it's a routine visit or an emergency situation, our practice is there for every step of your pet's journey. Education is another component, as the staff usually helps pet owners understand how to ensure the well-being of their pets. The team works collaboratively to ensure care continuity, which helps the client to feel respected and valued as a human being. Education is also a key component—staff educate pet owners on nutrition, lifestyle, and prevention as part of the wellness approach. The clinic upgrades its equipment and treatment protocols to ensure that it remains current with the latest trends in veterinary medicine. The team works together to ensure continuity of care and create a sense of trust and safety for each client. The team works together to address the client's needs. Clients often mention the office's atmosphere and how the veterinarians take their time during consultations to address any concerns.
Team
Scott Miller
Veterinarian
Scott Miller
Veterinarian
Dianna Evans
Veterinarian
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{{staff.staffRole == undefined?'Administrative':staff.staffRole.name}}
{{staff.biography}}
Reviews
Petra Cozianu
28 Oct 2020
REPORT
I have recently moved to St Margarets and have registered my one and a half year old cat with this practice. The staff were very friendly and helpful and informed me that my cat was due for his annual...
I have recently moved to St Margarets and have registered my one and a half year old cat with this practice. The staff were very friendly and helpful and informed me that my cat was due for his annual booster vaccination. I made the appointment straight away and took him in. We were welcomed by the very friendly and nice receptionist and the Vet. Unfortunately, because of Covid restrictions we could not go in the same room with the Vet and had to hand the cat over. At this point I have to mention that Pickle is the friendliest outdoor cat. He walks up to everyone to be stroked and is quite social with the people and another cats in the neighbourhood. He loves going on walks with us and isn’t easily scared. He has also had experiences with 2 other Vet practices and apart from when he had his microchip inserted as a baby (with the big thick needle) he was docile and cooperative. His experience at the St Margarets Vet, however, was another story. I have never heard him scream so loudly and be so aggressive in his entire life. The Vet had to call for the receptionist to help her hold him down. He was screaming so badly that at one point I wanted to burst in and grab him from the hands of this woman who seemed completely incapable of restraining him. I have no idea what she was trying to do or how she was trying to handle him, but I could literally see him fly around the room through the glass window. At one point I thought she was trying to administer 5 injections at once, that’s how bad the sounds were. It was hard to experience. Ever since then, Pickle has refused to eat, go out or be touched. He growls at us if we want to touch him, sleeps all day, and most of all whinges whenever we try to scratch the back of his neck(his favourite place). A shame really, but I don’t think we will be returning here, and will try to find a different practice nearby. All I hope is that he returns back to normal soon and forgets about this traumatic experience.
Bethany Long
24 May 2018
REPORT
I absolutely love The Vet on the Hill and as well as using the practice for my own dogs I recommend to all my local dog training clients.
I have attended appointments with my dogs and clients dogs a...
I absolutely love The Vet on the Hill and as well as using the practice for my own dogs I recommend to all my local dog training clients.
I have attended appointments with my dogs and clients dogs at both St Margrets and the Richmond practices.
The nurses are caring and compassionate and true pet lovers as well as being knowledgeable and always happy to answer questions and advise where applicable. The reception staff have even helped me when I had to take my toddler with me for an appointment and were so welcoming and lovely!
I have always been able to get an appointment and been seen quickly with little waiting around which is important when taking an anxious dog to the vets. The vet team have always been amazing! I have seen a few of the vets and each have been kind and efficient making my dogs feel more relaxed.
Even when having issues with insurance companies the team have been incredibly patient and helpful.
I cannot recommend highly enough!
Paul Munkenbeck
14 Mar 2018
REPORT
Amazing just the best around!
James C
24 Jan 2018
REPORT
Our dog Jack has been a patient at the Vet in St.Margarets for the last 5 years and Jo and the team have provided a fantastic service. He's needed 2 complex operations over that time which both went v...
Our dog Jack has been a patient at the Vet in St.Margarets for the last 5 years and Jo and the team have provided a fantastic service. He's needed 2 complex operations over that time which both went very well and we really appreciate the very high standards they have in the surgery, the excellent communication and aftercare. We can't recommend them highly enough. Many thanks!
James
24 Jan 2018
REPORT
Our dog Jack has been a patient at the Vet in St.Margarets for the last 5 years and Jo and the team have provided a fantastic service. He's needed 2 complex operations over that time which both went v...
Our dog Jack has been a patient at the Vet in St.Margarets for the last 5 years and Jo and the team have provided a fantastic service. He's needed 2 complex operations over that time which both went very well and we really appreciate the very high standards they have in the surgery, the excellent communication and aftercare. We can't recommend them highly enough. Many thanks!
Norheen Choudhury
10 Jul 2017
REPORT
Disgraceful service. I am a first pet owner and booked in a 'free consultation' with this place to be given advice on what I need to do when I first get a kitten. Within the first minute of me enterin...
Disgraceful service. I am a first pet owner and booked in a 'free consultation' with this place to be given advice on what I need to do when I first get a kitten. Within the first minute of me entering the consultation room, the surgeon proceeded to give my kitten a vaccination and a combined flea and worm treatment without informing me fully of what this was about and that this would cost me. I was in and out of the consultation room within the space of 5mins. He then advised me to go to reception to book my next appointment for my kitten's second vaccination.
I went to the reception to book my next appointment and I was asked to £100.00. I asked what this was for and the lady at reception informed me it was for the injection and combined flea and worm treatment that my kitten just had and for the same treatment that will be given to my kitten in the next appointment. I asked why I wasn't informed of these costs prior to it taking place because I was informed on the phone that this was a "free" consultation and that if there were any costs involved, I should be informed of this prior to the services taking place so that I can agree.
The surgeon that treated my kitten then comes out of the consultation room and calls me back into the room and an argument takes place between me and him about my above point. He then insults me by saying that I should be intelligent enough to know that none of what took place in the consultation room was for free.
Had I known there would be any costs involved, I would have come back on a later date because I was tight on funds and struggling to meet bills that month because I was a full time student paying off my student loan on a part time salary. My visit to the vet was simply to get a free consultation as had been advertised on their website and said by the reception lady on the phone prior to my visit and booking.
I agreed to pay for half of the bill given that have half of the services had been performed but refused to pay for the other half given that this was an advance payment for the injection and treatment that was to take place in my next appointment.I obviously refused to pay on the basis that I was never going back there again because of his underhanded behaviour.
I now know that these services are not free but the surgeon should have told me this previously and not assumed I knew and furthermore, once he was made aware of this mistake, he should have apologised for the misunderstanding. Instead, he called me stupid.
Rachel Churney
6 Jul 2017
REPORT
I have been bringing Samson to Jo and the wider team for over a year now. The team is very caring and offer practical advice for keeping my senior Labrador as healthy as possible. Such a friendly prac...
I have been bringing Samson to Jo and the wider team for over a year now. The team is very caring and offer practical advice for keeping my senior Labrador as healthy as possible. Such a friendly practice - Samson regularly drags me in to reception to say hi to his friends anytime we are passing!
hannah
9 May 2017
REPORT
Fully recommend the vet in St Margarets they are fantastic - from reception staff to the vets themselves, a brilliant service and compassionate team.
Scott Miller
10 Apr 2017
REPORT
Hi, My name is Scott Miller and I am a partner and Principal Veterinary Surgeon at The Vet in St Margarets. We have been in the community now for five years and have built up a wonderful and caring t...
Hi, My name is Scott Miller and I am a partner and Principal Veterinary Surgeon at The Vet in St Margarets. We have been in the community now for five years and have built up a wonderful and caring team, priding ourselves on personal service and excellence in veterinary care. We are an independent, family run practice who love St Margarets and the pets who live in the area. We care very deeply about our work, ensuring that each and every animal walking through our doors is much loved and treated with dignity and respect. Offering a free consultation to new clients allows you to be able to meet our veterinary team and visit the practice, helping you and your beloved pets to make your own mind up about our service. We hope to be able to warmly welcome you to our practice soon! Scott and the team at The Vet In St Margarets
Hilary Haynes
30 Mar 2017
REPORT
I cannot recommend Vet in St Margarets, and Richmond Hill, highly enough. We had a very sick lab, Lyra, with cancer. We went through a very stressful time, with chemo. The whole family discussed t...
I cannot recommend Vet in St Margarets, and Richmond Hill, highly enough. We had a very sick lab, Lyra, with cancer. We went through a very stressful time, with chemo. The whole family discussed the treatment plans, and were treated in a very sympathetic manner by the staff, especially Scott Miller and Emma. Lyra lasted another 3 years and ended her life in a very compassionate experience with the wonderful Emma and Scott, when her back legs finally gave out. Our Westie, Bella, has had various things done. The reception staff are without fault. No criticisms whatsover
John Westgate
25 May 2016
REPORT
The two young ladies were very helpful an understanding for what I needed to be done to my daughters hamster.This was at St Margarets surgery, Thank You
Hannah Head
17 Mar 2016
REPORT
At 10months old our dog was limping and Scott was quick to find out he had perthes disease. It meant removing part of his hip joint. Butler is now 3 and still gets very excited going to see the staff ...
At 10months old our dog was limping and Scott was quick to find out he had perthes disease. It meant removing part of his hip joint. Butler is now 3 and still gets very excited going to see the staff at the vets in st Margarets. I have never had a dog who loves going to the vets especially after going through a big operation. It just shows how experienced and caring they all are. I cannot recommend them enough.
Amanda Johnson
17 Mar 2016
REPORT
Excellent vets! Me and my partner have been using this vets for the last two years after it was recommended to us by a lady in the local park and we don't have a bad word to say about them. Scott and ...
Excellent vets! Me and my partner have been using this vets for the last two years after it was recommended to us by a lady in the local park and we don't have a bad word to say about them. Scott and his team have also shown our dogs the most outstanding care and professionalism. Would highly recommend this lovely little surgery.
Zara Haddad
15 Mar 2016
REPORT
The team at The Vet have been fantastic in caring for my elderly cat Ayla, who was diagnosed with Hyperthyroidism last year. The standard of care is exemplary. I saw Scott and his team on TV this week...
The team at The Vet have been fantastic in caring for my elderly cat Ayla, who was diagnosed with Hyperthyroidism last year. The standard of care is exemplary. I saw Scott and his team on TV this week - Congratulations! You deserve recognition for your compassion and professionalism. We'll see you next week for Ayla's check up. Zara. H
Isabella C
5 Feb 2016
REPORT
Disgraceful service. I am a first pet owner and booked a 'free consultation' with them to be given advice on what I need to do when I first get a kitten. Within 30seconds of me entering the room, he s...
Disgraceful service. I am a first pet owner and booked a 'free consultation' with them to be given advice on what I need to do when I first get a kitten. Within 30seconds of me entering the room, he surgeon gave him vaccination and flea and worm treatment without informing me this would cost me. This was all within the space of 5mins. He then advised me to go to reception to book my next appointment for his second vaccination. I was then charged 100.00. The reception lady told me it was for the injection and for the injection in the next appointment plus for the flea and worm treatment and the flea treatment that my kitten will be given in his next appointment. I asked why I wasn't informed of this because I assumed this was a free consultation and that I should be informed I would be paying before something is done so that I can approve it. The surgeon then comes out, calls me into his room and insults me by saying I should be intelligent enough to know that none of that was for free. I refused to pay in advance for the next appointment because I weren't ever going back there again.
Silver Cat
30 Jan 2016
REPORT
The vets were useless in diagnosing my cat. They prescribed my pet with unnecessary costly medicine which made him gravely ill. The vets also insisted on doing lots of costly tests. I've since spoke ...
The vets were useless in diagnosing my cat. They prescribed my pet with unnecessary costly medicine which made him gravely ill. The vets also insisted on doing lots of costly tests. I've since spoke with a highly regarded vet which has confirmed it was all unnecessary and actually made my pet's condition a lot worse. All they care about is money. They have no compassion or care for pets. Don't take a chance on these uncaring and unprofessional vets like I did.
Stephen Baldock
20 Sep 2014
REPORT
The Vet is an amazing Vet practice run by Scott Miller in St Margarets. The staff are nothing short of excellent, with each and every staff member genuinely careing and are passionate about their work...
The Vet is an amazing Vet practice run by Scott Miller in St Margarets. The staff are nothing short of excellent, with each and every staff member genuinely careing and are passionate about their work and animals. The facilities are modern, clean and fantastic and I would rate it as one of the best family vet practices in West London.
I would not trust anyone else with my pets and rest assured the staff will give you a friendly, professional experience and you can be confident that your pet will be in the best care possible.
Lewis Aldous
11 Aug 2014
REPORT
Every visit to The Vet in St Margarets has been a positive one regardless of the circumstance. The service received is second to none. Scott, Dianna and the nursing team genuinely care, always going a...
Every visit to The Vet in St Margarets has been a positive one regardless of the circumstance. The service received is second to none. Scott, Dianna and the nursing team genuinely care, always going above and beyond. Great facilities, convenient location and highly recommended. My cat approves! A big paws up from him. Thank you.
Stuart Collins
15 Jul 2014
REPORT
I cannot thank all of the team at the Vet in St Margarets enough. I have always used this vets (and sometimes the Vet on Richmond Hill) as the service provided is fantastic. We recently lost our much ...
I cannot thank all of the team at the Vet in St Margarets enough. I have always used this vets (and sometimes the Vet on Richmond Hill) as the service provided is fantastic. We recently lost our much loved Bulldog, Ronnie. The care he received was personal, professional and heartfelt. Scott, Dianna, Maz, Lisa, Emma and all of the others really did care about Ronnie and were equally as considerate with us, taking into account our feelings and completely understanding what we were going through. We will be getting a new puppy in a few months and I am looking forward to introducing it to the team as I know and feel comfortable that they will look after it and love it as much as they did with Ronnie :)
Photo Gallery
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FAQs
Where is The Vet In St Margarets located?
The Vet In St Margarets is located at 91 Crown Rd, Twickenham, Greater London TW1 3EX. It's easily accessible to pet owners in the Twickenham area and surrounding communities.
What time does The Vet In St Margarets open and close each day?
The Vet In St Margarets is open Monday 08:30 AM - 18:30 PM, Tuesday 08:30 AM - 18:30 PM, Wednesday 08:30 AM - 18:30 PM, Thursday 08:30 AM - 18:30 PM, Friday 08:30 AM - 18:30 PM. On Saturdays, it's open 09:00 AM to 12:00 PM. They are closed on Sundays.
Is The Vet In St Margarets open on Saturdays?
Yes, The Vet In St Margarets is open on Saturdays. Their Saturday hours are 09:00AM to 12:00 PM.
Is The Vet In St Margarets open on Sundays?
No, The Vet In St Margarets is closed on Sundays. They operate Monday through Saturday, serving pet owners during the week and on Saturday.
Does The Vet In St Margarets offer emergency or 24-hour services?
Yes, The Vet In St Margarets provides emergency veterinary care. They have 24-hour emergency service – if your pet has an after-hours emergency, you can call their emergency line at or go to the clinic for immediate care.
How can I book an appointment at The Vet In St Margarets?
You can book an appointment online with The Vet In St Margarets via our website. Simply click the 'Book an Appointment' button on their profile or use TopVet’s online scheduling. Alternatively, you can call the clinic at to schedule a visit.
What services does The Vet In St Margarets offer?
The Vet In St Margarets in Twickenham offers a range of veterinary services, including 24 Hour Emergency, Allergy Testing, Anesthesiology, Behavioral Counseling, Bloodwork. From routine wellness exams and vaccinations to surgeries and diagnostics, they provide comprehensive care for your pets.
Does The Vet In St Margarets offer vaccinations for pets?
Yes, The Vet In St Margarets provides pet vaccination services. They offer core vaccinations for dogs and cats (like rabies, distemper, parvovirus, etc.) as well as any recommended booster shots. You can schedule your pet's vaccines during normal appointment hours at their Twickenham clinic.
Does The Vet In St Margarets offer pet dental care?
Absolutely. The Vet In St Margarets offers pet dental care services, including teeth cleanings, dental exams, and treatment of dental issues for cats and dogs. Regular dental care is part of their preventive services to keep your pet healthy.
Does The Vet In St Margarets provide boarding or kennel services?
Yes, The Vet In St Margarets has boarding facilities for pets. They can board your cat or dog in a safe, comfortable environment when you’re away. It’s advisable to book in advance, especially during holidays, as space can be limited.
Do they perform spay/neuter surgeries at The Vet In St Margarets?
The Vet In St Margarets provides spaying and neutering services for pets. Their veterinary team in Twickenham has extensive experience in these routine surgical procedures. They will also guide you on post-operative care for your pet.
Can The Vet In St Margarets microchip my pet?
Yes, The Vet In St Margarets offers pet microchipping. Microchips help identify your pet if they ever get lost. The procedure is quick and can be done during a regular appointment.
Business Hours
Monday
Mon
8:30 AM – 6:30 PM
Tuesday
Tue
8:30 AM – 6:30 PM
Wednesday
Wed
8:30 AM – 6:30 PM
Thursday
Thu
8:30 AM – 6:30 PM
Friday
Fri
8:30 AM – 6:30 PM
Saturday
Sat
9:00 AM – 12:00 PM
Services
24 Hour Emergency
Allergy Testing
Anesthesiology
Behavioral Counseling
Bloodwork
Boarding
Cardiology
Dental Care
Deworming
Diagnostics
In-House Pharmacy
Internal Medicine
Laboratory
Microchipping
Nutritional Counseling
Oncology
Orthopedic Surgery
Parasite Prevention
Pocket Pet Care
Puppy and Kitten Care
Radiology (X-rays)
Senior Pet Care
Spay/Neuter
Surgery
Ultrasound
Vaccinations
Wellness Exams
Popular Hours
6a
12p
6p
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Closed on {{popularHourDay.text}}
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CLAIM IT HEREIncorrect information? Let us know
The Vet In St Margarets
Twickenham, Greater London
Book an Appointment
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General Info
The Vet In St Margarets is a respected cornerstone of the local veterinary community, catering to pet care needs across Twickenham and the surrounding Greater London regions. The clinic's services cover all bases to ensure the well-being and health of the animals, from basic preventative care measures to advanced specialized procedures. Services provided include Radiology (X-rays), Nutritional Counseling, Allergy Testing, Puppy and Kitten Care, Cardiology, and Diagnostics. Families value having the same compassionate team members by their side from puppy and kitten wellness all the way through to caring for their precious pets as they age. Thanks to the expertise and experience of its team and the carefully designed facilities, pets, and their owners can benefit from a high quality of service at The Vet In St Margarets. The clinic also ensures responsible pet ownership across Twickenham and neighboring communities. As the pet population continues to grow, The Vet In St Margarets is constantly striving to expand and improve its services. Whether it's a routine visit or an emergency situation, our practice is there for every step of your pet's journey. Education is another component, as the staff usually helps pet owners understand how to ensure the well-being of their pets. The team works collaboratively to ensure care continuity, which helps the client to feel respected and valued as a human being. Education is also a key component—staff educate pet owners on nutrition, lifestyle, and prevention as part of the wellness approach. The clinic upgrades its equipment and treatment protocols to ensure that it remains current with the latest trends in veterinary medicine. The team works together to ensure continuity of care and create a sense of trust and safety for each client. The team works together to address the client's needs. Clients often mention the office's atmosphere and how the veterinarians take their time during consultations to address any concerns.
Business Hours
Monday
08:30AM-18:30PM
Tuesday
08:30AM-18:30PM
Wednesday
08:30AM-18:30PM
Thursday
08:30AM-18:30PM
Friday
08:30AM-18:30PM
Saturday
09:00AM-12:00PM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Services
24 Hour Emergency
Allergy Testing
Anesthesiology
Behavioral Counseling
Bloodwork
Boarding
Cardiology
Dental Care
Deworming
Diagnostics
In-House Pharmacy
Internal Medicine
Laboratory
Microchipping
Nutritional Counseling
Oncology
Orthopedic Surgery
Parasite Prevention
Pocket Pet Care
Puppy and Kitten Care
Radiology (X-rays)
Senior Pet Care
Spay/Neuter
Surgery
Ultrasound
Vaccinations
Wellness Exams
Team
Scott Miller
Veterinarian
Scott Miller
Veterinarian
Dianna Evans
Veterinarian
{{staff.firstName}} {{staff.lastName}}
{{staff.staffRole == undefined?'Administrative':staff.staffRole.name}}
{{staff.biography}}
Reviews
Petra Cozianu
28 Oct 2020
I have recently moved to St Margarets and have registered my one and a half year old cat with this practice. The staff were very friendly and helpful and informed me that my cat was due for his annual...
I have recently moved to St Margarets and have registered my one and a half year old cat with this practice. The staff were very friendly and helpful and informed me that my cat was due for his annual booster vaccination. I made the appointment straight away and took him in. We were welcomed by the very friendly and nice receptionist and the Vet. Unfortunately, because of Covid restrictions we could not go in the same room with the Vet and had to hand the cat over. At this point I have to mention that Pickle is the friendliest outdoor cat. He walks up to everyone to be stroked and is quite social with the people and another cats in the neighbourhood. He loves going on walks with us and isn’t easily scared. He has also had experiences with 2 other Vet practices and apart from when he had his microchip inserted as a baby (with the big thick needle) he was docile and cooperative. His experience at the St Margarets Vet, however, was another story. I have never heard him scream so loudly and be so aggressive in his entire life. The Vet had to call for the receptionist to help her hold him down. He was screaming so badly that at one point I wanted to burst in and grab him from the hands of this woman who seemed completely incapable of restraining him. I have no idea what she was trying to do or how she was trying to handle him, but I could literally see him fly around the room through the glass window. At one point I thought she was trying to administer 5 injections at once, that’s how bad the sounds were. It was hard to experience. Ever since then, Pickle has refused to eat, go out or be touched. He growls at us if we want to touch him, sleeps all day, and most of all whinges whenever we try to scratch the back of his neck(his favourite place). A shame really, but I don’t think we will be returning here, and will try to find a different practice nearby. All I hope is that he returns back to normal soon and forgets about this traumatic experience.
Bethany Long
24 May 2018
I absolutely love The Vet on the Hill and as well as using the practice for my own dogs I recommend to all my local dog training clients.
I have attended appointments with my dogs and clients dogs a...
I absolutely love The Vet on the Hill and as well as using the practice for my own dogs I recommend to all my local dog training clients.
I have attended appointments with my dogs and clients dogs at both St Margrets and the Richmond practices.
The nurses are caring and compassionate and true pet lovers as well as being knowledgeable and always happy to answer questions and advise where applicable. The reception staff have even helped me when I had to take my toddler with me for an appointment and were so welcoming and lovely!
I have always been able to get an appointment and been seen quickly with little waiting around which is important when taking an anxious dog to the vets. The vet team have always been amazing! I have seen a few of the vets and each have been kind and efficient making my dogs feel more relaxed.
Even when having issues with insurance companies the team have been incredibly patient and helpful.
I cannot recommend highly enough!
Paul Munkenbeck
14 Mar 2018
Amazing just the best around!
James C
24 Jan 2018
Our dog Jack has been a patient at the Vet in St.Margarets for the last 5 years and Jo and the team have provided a fantastic service. He's needed 2 complex operations over that time which both went v...
Our dog Jack has been a patient at the Vet in St.Margarets for the last 5 years and Jo and the team have provided a fantastic service. He's needed 2 complex operations over that time which both went very well and we really appreciate the very high standards they have in the surgery, the excellent communication and aftercare. We can't recommend them highly enough. Many thanks!
James
24 Jan 2018
Our dog Jack has been a patient at the Vet in St.Margarets for the last 5 years and Jo and the team have provided a fantastic service. He's needed 2 complex operations over that time which both went v...
Our dog Jack has been a patient at the Vet in St.Margarets for the last 5 years and Jo and the team have provided a fantastic service. He's needed 2 complex operations over that time which both went very well and we really appreciate the very high standards they have in the surgery, the excellent communication and aftercare. We can't recommend them highly enough. Many thanks!
Norheen Choudhury
10 Jul 2017
Disgraceful service. I am a first pet owner and booked in a 'free consultation' with this place to be given advice on what I need to do when I first get a kitten. Within the first minute of me enterin...
Disgraceful service. I am a first pet owner and booked in a 'free consultation' with this place to be given advice on what I need to do when I first get a kitten. Within the first minute of me entering the consultation room, the surgeon proceeded to give my kitten a vaccination and a combined flea and worm treatment without informing me fully of what this was about and that this would cost me. I was in and out of the consultation room within the space of 5mins. He then advised me to go to reception to book my next appointment for my kitten's second vaccination.
I went to the reception to book my next appointment and I was asked to £100.00. I asked what this was for and the lady at reception informed me it was for the injection and combined flea and worm treatment that my kitten just had and for the same treatment that will be given to my kitten in the next appointment. I asked why I wasn't informed of these costs prior to it taking place because I was informed on the phone that this was a "free" consultation and that if there were any costs involved, I should be informed of this prior to the services taking place so that I can agree.
The surgeon that treated my kitten then comes out of the consultation room and calls me back into the room and an argument takes place between me and him about my above point. He then insults me by saying that I should be intelligent enough to know that none of what took place in the consultation room was for free.
Had I known there would be any costs involved, I would have come back on a later date because I was tight on funds and struggling to meet bills that month because I was a full time student paying off my student loan on a part time salary. My visit to the vet was simply to get a free consultation as had been advertised on their website and said by the reception lady on the phone prior to my visit and booking.
I agreed to pay for half of the bill given that have half of the services had been performed but refused to pay for the other half given that this was an advance payment for the injection and treatment that was to take place in my next appointment.I obviously refused to pay on the basis that I was never going back there again because of his underhanded behaviour.
I now know that these services are not free but the surgeon should have told me this previously and not assumed I knew and furthermore, once he was made aware of this mistake, he should have apologised for the misunderstanding. Instead, he called me stupid.
Rachel Churney
6 Jul 2017
I have been bringing Samson to Jo and the wider team for over a year now. The team is very caring and offer practical advice for keeping my senior Labrador as healthy as possible. Such a friendly prac...
I have been bringing Samson to Jo and the wider team for over a year now. The team is very caring and offer practical advice for keeping my senior Labrador as healthy as possible. Such a friendly practice - Samson regularly drags me in to reception to say hi to his friends anytime we are passing!
hannah
9 May 2017
Fully recommend the vet in St Margarets they are fantastic - from reception staff to the vets themselves, a brilliant service and compassionate team.
Scott Miller
10 Apr 2017
Hi, My name is Scott Miller and I am a partner and Principal Veterinary Surgeon at The Vet in St Margarets. We have been in the community now for five years and have built up a wonderful and caring t...
Hi, My name is Scott Miller and I am a partner and Principal Veterinary Surgeon at The Vet in St Margarets. We have been in the community now for five years and have built up a wonderful and caring team, priding ourselves on personal service and excellence in veterinary care. We are an independent, family run practice who love St Margarets and the pets who live in the area. We care very deeply about our work, ensuring that each and every animal walking through our doors is much loved and treated with dignity and respect. Offering a free consultation to new clients allows you to be able to meet our veterinary team and visit the practice, helping you and your beloved pets to make your own mind up about our service. We hope to be able to warmly welcome you to our practice soon! Scott and the team at The Vet In St Margarets
Hilary Haynes
30 Mar 2017
I cannot recommend Vet in St Margarets, and Richmond Hill, highly enough. We had a very sick lab, Lyra, with cancer. We went through a very stressful time, with chemo. The whole family discussed t...
I cannot recommend Vet in St Margarets, and Richmond Hill, highly enough. We had a very sick lab, Lyra, with cancer. We went through a very stressful time, with chemo. The whole family discussed the treatment plans, and were treated in a very sympathetic manner by the staff, especially Scott Miller and Emma. Lyra lasted another 3 years and ended her life in a very compassionate experience with the wonderful Emma and Scott, when her back legs finally gave out. Our Westie, Bella, has had various things done. The reception staff are without fault. No criticisms whatsover
John Westgate
25 May 2016
The two young ladies were very helpful an understanding for what I needed to be done to my daughters hamster.This was at St Margarets surgery, Thank You
Hannah Head
17 Mar 2016
At 10months old our dog was limping and Scott was quick to find out he had perthes disease. It meant removing part of his hip joint. Butler is now 3 and still gets very excited going to see the staff ...
At 10months old our dog was limping and Scott was quick to find out he had perthes disease. It meant removing part of his hip joint. Butler is now 3 and still gets very excited going to see the staff at the vets in st Margarets. I have never had a dog who loves going to the vets especially after going through a big operation. It just shows how experienced and caring they all are. I cannot recommend them enough.
Amanda Johnson
17 Mar 2016
Excellent vets! Me and my partner have been using this vets for the last two years after it was recommended to us by a lady in the local park and we don't have a bad word to say about them. Scott and ...
Excellent vets! Me and my partner have been using this vets for the last two years after it was recommended to us by a lady in the local park and we don't have a bad word to say about them. Scott and his team have also shown our dogs the most outstanding care and professionalism. Would highly recommend this lovely little surgery.
Zara Haddad
15 Mar 2016
The team at The Vet have been fantastic in caring for my elderly cat Ayla, who was diagnosed with Hyperthyroidism last year. The standard of care is exemplary. I saw Scott and his team on TV this week...
The team at The Vet have been fantastic in caring for my elderly cat Ayla, who was diagnosed with Hyperthyroidism last year. The standard of care is exemplary. I saw Scott and his team on TV this week - Congratulations! You deserve recognition for your compassion and professionalism. We'll see you next week for Ayla's check up. Zara. H
Isabella C
5 Feb 2016
Disgraceful service. I am a first pet owner and booked a 'free consultation' with them to be given advice on what I need to do when I first get a kitten. Within 30seconds of me entering the room, he s...
Disgraceful service. I am a first pet owner and booked a 'free consultation' with them to be given advice on what I need to do when I first get a kitten. Within 30seconds of me entering the room, he surgeon gave him vaccination and flea and worm treatment without informing me this would cost me. This was all within the space of 5mins. He then advised me to go to reception to book my next appointment for his second vaccination. I was then charged 100.00. The reception lady told me it was for the injection and for the injection in the next appointment plus for the flea and worm treatment and the flea treatment that my kitten will be given in his next appointment. I asked why I wasn't informed of this because I assumed this was a free consultation and that I should be informed I would be paying before something is done so that I can approve it. The surgeon then comes out, calls me into his room and insults me by saying I should be intelligent enough to know that none of that was for free. I refused to pay in advance for the next appointment because I weren't ever going back there again.
Silver Cat
30 Jan 2016
The vets were useless in diagnosing my cat. They prescribed my pet with unnecessary costly medicine which made him gravely ill. The vets also insisted on doing lots of costly tests. I've since spoke ...
The vets were useless in diagnosing my cat. They prescribed my pet with unnecessary costly medicine which made him gravely ill. The vets also insisted on doing lots of costly tests. I've since spoke with a highly regarded vet which has confirmed it was all unnecessary and actually made my pet's condition a lot worse. All they care about is money. They have no compassion or care for pets. Don't take a chance on these uncaring and unprofessional vets like I did.
Stephen Baldock
20 Sep 2014
The Vet is an amazing Vet practice run by Scott Miller in St Margarets. The staff are nothing short of excellent, with each and every staff member genuinely careing and are passionate about their work...
The Vet is an amazing Vet practice run by Scott Miller in St Margarets. The staff are nothing short of excellent, with each and every staff member genuinely careing and are passionate about their work and animals. The facilities are modern, clean and fantastic and I would rate it as one of the best family vet practices in West London.
I would not trust anyone else with my pets and rest assured the staff will give you a friendly, professional experience and you can be confident that your pet will be in the best care possible.
Lewis Aldous
11 Aug 2014
Every visit to The Vet in St Margarets has been a positive one regardless of the circumstance. The service received is second to none. Scott, Dianna and the nursing team genuinely care, always going a...
Every visit to The Vet in St Margarets has been a positive one regardless of the circumstance. The service received is second to none. Scott, Dianna and the nursing team genuinely care, always going above and beyond. Great facilities, convenient location and highly recommended. My cat approves! A big paws up from him. Thank you.
Stuart Collins
15 Jul 2014
I cannot thank all of the team at the Vet in St Margarets enough. I have always used this vets (and sometimes the Vet on Richmond Hill) as the service provided is fantastic. We recently lost our much ...
I cannot thank all of the team at the Vet in St Margarets enough. I have always used this vets (and sometimes the Vet on Richmond Hill) as the service provided is fantastic. We recently lost our much loved Bulldog, Ronnie. The care he received was personal, professional and heartfelt. Scott, Dianna, Maz, Lisa, Emma and all of the others really did care about Ronnie and were equally as considerate with us, taking into account our feelings and completely understanding what we were going through. We will be getting a new puppy in a few months and I am looking forward to introducing it to the team as I know and feel comfortable that they will look after it and love it as much as they did with Ronnie :)
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FAQs
Where is The Vet In St Margarets located?
The Vet In St Margarets is located at 91 Crown Rd, Twickenham, Greater London TW1 3EX. It's easily accessible to pet owners in the Twickenham area and surrounding communities.
What time does The Vet In St Margarets open and close each day?
The Vet In St Margarets is open Monday 08:30 AM - 18:30 PM, Tuesday 08:30 AM - 18:30 PM, Wednesday 08:30 AM - 18:30 PM, Thursday 08:30 AM - 18:30 PM, Friday 08:30 AM - 18:30 PM. On Saturdays, it's open 09:00 AM to 12:00 PM. They are closed on Sundays.
Is The Vet In St Margarets open on Saturdays?
Yes, The Vet In St Margarets is open on Saturdays. Their Saturday hours are 09:00AM to 12:00 PM.
Is The Vet In St Margarets open on Sundays?
No, The Vet In St Margarets is closed on Sundays. They operate Monday through Saturday, serving pet owners during the week and on Saturday.
Does The Vet In St Margarets offer emergency or 24-hour services?
Yes, The Vet In St Margarets provides emergency veterinary care. They have 24-hour emergency service – if your pet has an after-hours emergency, you can call their emergency line at or go to the clinic for immediate care.
How can I book an appointment at The Vet In St Margarets?
You can book an appointment online with The Vet In St Margarets via our website. Simply click the 'Book an Appointment' button on their profile or use TopVet’s online scheduling. Alternatively, you can call the clinic at to schedule a visit.
What services does The Vet In St Margarets offer?
The Vet In St Margarets in Twickenham offers a range of veterinary services, including 24 Hour Emergency, Allergy Testing, Anesthesiology, Behavioral Counseling, Bloodwork. From routine wellness exams and vaccinations to surgeries and diagnostics, they provide comprehensive care for your pets.
Does The Vet In St Margarets offer vaccinations for pets?
Yes, The Vet In St Margarets provides pet vaccination services. They offer core vaccinations for dogs and cats (like rabies, distemper, parvovirus, etc.) as well as any recommended booster shots. You can schedule your pet's vaccines during normal appointment hours at their Twickenham clinic.
Does The Vet In St Margarets offer pet dental care?
Absolutely. The Vet In St Margarets offers pet dental care services, including teeth cleanings, dental exams, and treatment of dental issues for cats and dogs. Regular dental care is part of their preventive services to keep your pet healthy.
Does The Vet In St Margarets provide boarding or kennel services?
Yes, The Vet In St Margarets has boarding facilities for pets. They can board your cat or dog in a safe, comfortable environment when you’re away. It’s advisable to book in advance, especially during holidays, as space can be limited.
Do they perform spay/neuter surgeries at The Vet In St Margarets?
The Vet In St Margarets provides spaying and neutering services for pets. Their veterinary team in Twickenham has extensive experience in these routine surgical procedures. They will also guide you on post-operative care for your pet.
Can The Vet In St Margarets microchip my pet?
Yes, The Vet In St Margarets offers pet microchipping. Microchips help identify your pet if they ever get lost. The procedure is quick and can be done during a regular appointment.
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