I have always used Beuchannan's in Irlam, since the surgery was on Silver Street, I have always had a good experience and they have looked after various pets over the years, the service now however is shocking! I took our cat to the practice in Irlam earlier this month, my appointment was at 09:40, I was still there an hour after at which point I noticed that they were letting people in before me who did not have appointments, one lady who turned up WITHOUT A PET even managed to get in before me, I asked why and the lady on reception was very dismissive, apparently the lady with no pet had an appointment at the chiropodist to get too so it seems that a good story trumps having an appointment. I have a professional career just like the vet that I needed to get back too. Anyway, I gave up shortly after and left as it did not look like I was going to get in any time soon. My partner called the practice to complain, the vet who she spoke too couldn't care less, she said that if I hadn't left that I would eventually be seen, you could imagine her on the other end of the phone just shrugging her shoulders! Anyway, I took our cat to All Creatures in Glazebrook which is excellent, if Beuchannan's works for you then great but I won't recommend the place.Read Less

The care from the vets is always excellent. I only wish we didn't have to wait 30+mins EVERY time we attend. When you have a dog that isn't sociable with other animals and stresses himself something silly when we attend it's not ideal. We attended yesterday for a post op check and very nearly left after 45 mins waiting without having been seen due to another appt. Read Less