I just had a phone Call from a VERY ,VERY rude person at this veterinary place I have been taken my cat there for the last 15 years & yes they do always add more things every time you go in there whether it’s a test for one thing or another which you know It’s a way for them to make more money ,last mouth I phoned up to book an appointment for my cat as after I used the flea & worm treatment which they gave me my cat was very ill so having spoke to someone to book the appointment she asked me a few questions & told me to come down that afternoon but had to leave the cat outside the practice by the afternoon my cat was a lot better so I phoned up to cancel but to day 4 weeks after all this happened I get a phone call & the rude person which they need to retrain in customer service told me she’s phoning to get payment for the debt that I still owe of £40-50P which I said what for do I owe this money for & she said for the phone call I was never made aware that phoning to book an appointment would cost £40 -50P I never received any letters or phone calls to say this if could give 00000 rating I would do check everything to do with this practice & for certain I will never take my cat there again. Read Less