I'm so glad I chose Companion Care as the practise for my dogs. The receptionists are very friendly & helpful & our vet has no problem putting my dogs at ease & making them feel comfortable. I trust what our vet tells me & unlike our previous practise I've never felt that they're just trying to make a bit extra money out of us. I would highly recommend Conpanion Care to anyone. Read Less

Just by looking at my puppy they diagnosed my dog with a disease that can only be diagnosed after radiography. I got an estimate for the sugery costs BEFORE they would have looked at an appointment for radiography. I had my little one checked out with another vet who conducted a thorough examination and found what the problem was - not even close. The little one does not need a surgery, not even a radiography, and guess what, he DOES NOT EVEN NEED TREATMENT, but Companion would have happily opened up a healthy 8 month old puppy just to get the payment. I will never ever take my dog to this surgery again. Read Less

My complaint is aimed at the cost of a written prescription. I always buy flea product online because 27 versus 60 odd for 6 pipettes is no contest. Why then, am I charged a whopping 12 for a prescription? In the last few years I have seen this go from free of charge, to a fairly modest 6 to this massive hike. Just a piece of paper which used to be put in an envelope but dont even do that anymore. I am still saving money online even with the charge but that doesn't make it ok. Sorry, I just feel ripped off. Not right. Read Less

We always take our cat here. We did so originally as it's the nearest veterinary practice to us, but we continue to use it as the vets are very caring, all treatment options are explained fully and despite other comments, we have found that expensive products aren't pushed onto us. Read Less

This veterinary practice is ripping customers off by charging hefty fees for medicines/ products you can buy for a fraction of the price online. I purchased a flea treatment for the house called Indorex, from them for 25 and was led to believe this was a treatment only available from the vets. I have since seen the exact same product for 12 at Tesco and 8 at pet supermarket. When I asked for my money back they declined. I should have been a bit more Internet savvy and known better. However, I feel sorry for perhaps more elderly people who may not be as internet savvy and are being ripped off. Such a shame. I have to say that the reception staff are excellent and the girl that was in training and dealt with my complaint was excellent. It's the greedy owners that should have been dealing with the complaint as they are the ones reaping the rewards for overcharging unsuspecting customers. Read Less

Awful service. Don't use this Vet franchise. Anywhere. I'm sure one or two of them must care about the animals - why would they have chosen that profession otherwise? But their human care is non-existent. Receptionists are curt to the point of being rude and clearly have little training or support from their superiors, giving them no autonomy to make decisions or use initiative. Our dog, whom has been registered at this Vet for years was recently injured so we took him to a near branch of Companion Care (NOT this Portsmouth one) as it was closer and the dog was bleeding heavily. The other branch patched him up poorly but promptly. When we took him down to this Portsmouth branch to ask them to re-apply dressings which had been hastily applied elsewhere as they had sloughed off overnight, these guys wanted to charge for the same treatment, stating 'he wasn't treated by us yesterday so we have to charge from the beginning.' We only needed a bandage checking and re-applying. EVEN AFTER the other branch had contacted them and asked them to re-bandage as a gesture of goodwill between industry colleagues, CC Portsmouth refused to do so without charging a further consultation fee. So you have one branch who can't bandage a Dog's leg effectively another who will not act with compassion (nor common courtesy). Small Claims Court ensues. It's a no from me, Simon. Read Less

I have been using Companion Care for 15 years and would not go anywhere else. I have ex battery hens and there is always a vet there with expert knowledge. They know how important my hens are to me as well as all my other animals. The receptionists are fantastic and friendly. I cannot fault this practice. Read Less

I have found Companion Care brilliant especially Vera and Anthony. The reception staff are friendly and helpful. My dog absolutely loves going there, but I think that's mainly because he likes going around the store. However it's great to be able to take my dog to the vets and he enjoys himself! I would highly recommend them.Read Less