At Vets4Pets we know your pet is a much loved part of the family and you want them to enjoy a long, healthy life. This is why our veterinary teams, made up of animal loving experts, firmly believe in providing the highest level of care and treating every pet they see like they would their own. Every Vets4Pets practice is equipped with the latest in technology, which means we can offer your pets the personalised care they need. Our practices are also designed to make your pet’s time with us as comfortable as possible; just like kids don’t always like going to the dentist, we know pets don’t always like going to the vets! Our waiting areas are light and spacious (and with floors that can cope with little accidents) and we also have separate dog and cat wards so your pet can recuperate more comfortably after any treatment. Our vets will explain all clinical terms so you fully understand what is happening to your pet and you are fully involved in their treatment plan. This also includes being completely transparent in our pricing, so you can make an informed choice on the treatment that you want your pet to receive. Come and see for yourself at your local Vets4Pets, why not take a practice tour?
We have been taking our dog (Poppy) to Vets4pets for some time and we also have their Complete Care Plan. I have always found the Reception staff - and the Vets - to be extremely helpful and kind. ... Read More
We have been taking our dog (Poppy) to Vets4pets for some time and we also have their Complete Care Plan. I have always found the Reception staff - and the Vets - to be extremely helpful and kind. I have given them a 5* rating and this is most definitely deserved. You know if you take your pet there it will get superb care and they will always do their best to see you if it is an emergency. Read Less
ben william hughes
26 May 2018
REPORT
Quite disappointed in the customer service. After realising that I had shamefully forgotten several times to collect the dog’s flea treatment I finally found the time to get to the vets. I realised I ... Read More
Quite disappointed in the customer service. After realising that I had shamefully forgotten several times to collect the dog’s flea treatment I finally found the time to get to the vets. I realised I had handed over several hundred pounds via direct debit and not received anywhere near what I’d paid for. While I accept that it is my responsibility to remember, the reason I pay monthly is so I don’t need to worry about it. Anyway, I asked when I signed up if they sent reminders and they said no. I thought it rather odd but put faith in myself that I’d remember.
After a year or so I realised it would be better to simply go in when I remembered, and pay each time. That way if I forget I have the option to purchase his treatment elsewhere else when convenient. So I popped in to vets for pets one last time with the dog. I was greated my a girl who was pointing at the door to indicate that they were closed.
I found this terribly rude because the dog was with me and for all she knew there may have been a problem. What if the dog needed help. She didn’t even ask. I would never turn away a customer at the door just because I wanted to go home.
After being asked to leave I mentioned the direct debit and why they don’t send reminders. The reply was that you have to opt in because of data protection. Firstly, I asked for it and they said no. Secondly GDPR only came in 2 days ago. Thirdly, I only left this review because it makes me angry when people think I’m stupid so pull any old excuse off the top of their head to make me go away.
“I’m sorry, what is your name, I’ll pass this on to my manager” would have been much less rude and and more professional. Read Less
Sarah W
25 Mar 2018
REPORT
Very happy with care given to my puppy, friendly welcoming staff. Highly recommended x
Chloe Kerr
14 Mar 2018
REPORT
Will NOT be using again, gave used this vets since they first opened, good initially but has gone downhill. I booked my kitten in for a neutering appointment (normally £50 for check and neutering), me... Read More
Will NOT be using again, gave used this vets since they first opened, good initially but has gone downhill. I booked my kitten in for a neutering appointment (normally £50 for check and neutering), mentioned he had a tiny cut on his paw, went to appointment and all focus was on the paw (which has since healed) I then got to reception and told I have been booked for sick/trauma appointment £35, £30 for medicine I felt I couldn't refuse, £30 re examination fee, asked if I had anything to pay for neutering left? Oh yes your cat is poorly this wasn't the neutering appointment you requested your cat is poorly that will be another £50, no my cat is not poorly he has a scratch that has healed and how about booking appointments your customers are asking for! £200 for balls off and a healed paw, go here if you have money to waste, every visit has to be strictly seperate, 1 appointment for this one for that, went a few months ago and spent £180 for 1 check up and 3 months flea treatment for 2 cats. NEVER AGAIN Read Less
Pat Wallace
12 Mar 2018
REPORT
Nice staff. Good deals if you have a new puppy or kitten.
Carla Cross
11 Mar 2018
REPORT
Very caring and thorough. During our visit with the dog there were many pets seen including ferrets, cats And rabbits. The waiting area is clean and airy. There are a couple of parking spaces behi... Read More
Very caring and thorough. During our visit with the dog there were many pets seen including ferrets, cats And rabbits. The waiting area is clean and airy. There are a couple of parking spaces behind the vets so be aware that at certain times there might be difficulty parking. Many thanks to the team for their help. Read Less
Oravecz Susan
28 Feb 2018
REPORT
Great experience as always, friendly and helpful receptionist and Dr Loveridge is amazing. Explained everything step by step and he is brilliant with pets. I would not take my pets anywhere else. To r... Read More
Great experience as always, friendly and helpful receptionist and Dr Loveridge is amazing. Explained everything step by step and he is brilliant with pets. I would not take my pets anywhere else. To respond to another review - of course the staff will prioritise incoming phone calls, it might be an emergency, and they DO apologise for it (even though it should not be needed). Waiting for an extra minute at the counter is not the end of the world. Read Less
Kat Stedman
18 Apr 2017
REPORT
Always friendly and caring my dogs love to go there just to say hi
Nicoleta
22 Mar 2017
REPORT
They should be able to receive more then 5 stars...we had a problem with our dog (she was attacked by another one and she was pretty injured)...after going with her at emergency and paid 300 pounds ju... Read More
They should be able to receive more then 5 stars...we had a problem with our dog (she was attacked by another one and she was pretty injured)...after going with her at emergency and paid 300 pounds just to clean her wound and advise us to take her to the vet) next day we call vets for pets around 09.00am and give us an appointment at 10.00 am...the doctor was amazing with her...and i can assure that it's nit easy to deal with my dig since she is a very scared and stressed when she has to go to the vet...but the assistant and the doctor were amazing with her...they treat her with patince and calm and love...she need it surgery because they need ti check how deep and serius the injury was...all was ok...they had it her for a couple of hours and we were able to bring her home on the same day...i would recomend them any time of the day...congratulation to all the staff...they are all nice and warm people...especialy the doctor...we wish them all the best... Read Less
Jack D
19 Jan 2017
REPORT
All staff are excellent, they are great with our dog and they are very helpful, especially helping us with our insurance claims. Thank you!
kirill sharikov
31 Dec 2016
REPORT
Rabbit friendly place, appointments available at comfortable hours (open reasonably late), friendly and knowledgeable staff.
Alex Talmage
14 Dec 2016
REPORT
Friendly and pleasant staff. Short wait time.
VANESSA HALL
25 Nov 2016
REPORT
Amazing staff who are always so friendly and know the animals well. I travel to see Justyn from outside if Portsmouth as wouldn't trust anyone else! Would highly recommend.
Tania Baker
7 Sep 2016
REPORT
Got an appointment straight away, great place to take your pets all staff friendly and helpful , nice, bright and spacious waiting room
Patrizia Piotti
15 Nov 2015
REPORT
Vets are prepared and always updating their knowledge. All staff is nice and friendly.
Guy Morris
19 May 2014
REPORT
Sadly the first time I had occasion to visit the Portsmouth surgery it was to have my 15 year old Westie boy put to sleep as he was beginning to suffer. A traumatic time when it happens and that is ju... Read More
Sadly the first time I had occasion to visit the Portsmouth surgery it was to have my 15 year old Westie boy put to sleep as he was beginning to suffer. A traumatic time when it happens and that is just making the call to arrange. The receptionist was immediately aware of my distress and despite a tearful call was able to interpret my details and guide me through to having an immediate same day appointment after the morning surgery. Once there I was introduced to Justyn the vet who explained very sympathetically what would take place. It was peaceful and dignified and the surgery table was laid out with a sheepskin throw rather than the hard clinical surface you normally find, this made me feel better that my boy was comfortable for his good bye time. Afterwards I was invited to stay as long as I needed to say my farewells which for me was a major help in coming to terms with my loss. V4P organised the single cremation,sent me a sympathy card and called when it was time to collect the ashes which again was done in a very understanding manner. The surgery is modern and clean and my only regret is not having found them earlier for my boy. Highest praise to all the staff for not only understanding our furry loved ones but their owners as well.
Thanks. Read Less
At Vets4Pets we know your pet is a much loved part of the family and you want them to enjoy a long, healthy life. This is why our veterinary teams, made up of animal loving experts, firmly believe in providing the highest level of care and treating every pet they see like they would their own. Every Vets4Pets practice is equipped with the latest in technology, which means we can offer your pets the personalised care they need. Our practices are also designed to make your pet’s time with us as comfortable as possible; just like kids don’t always like going to the dentist, we know pets don’t always like going to the vets! Our waiting areas are light and spacious (and with floors that can cope with little accidents) and we also have separate dog and cat wards so your pet can recuperate more comfortably after any treatment. Our vets will explain all clinical terms so you fully understand what is happening to your pet and you are fully involved in their treatment plan. This also includes being completely transparent in our pricing, so you can make an informed choice on the treatment that you want your pet to receive. Come and see for yourself at your local Vets4Pets, why not take a practice tour?
We have been taking our dog (Poppy) to Vets4pets for some time and we also have their Complete Care Plan. I have always found the Reception staff - and the Vets - to be extremely helpful and kind. ... Read More
We have been taking our dog (Poppy) to Vets4pets for some time and we also have their Complete Care Plan. I have always found the Reception staff - and the Vets - to be extremely helpful and kind. I have given them a 5* rating and this is most definitely deserved. You know if you take your pet there it will get superb care and they will always do their best to see you if it is an emergency. Read Less
ben william hughes
26 May 2018
REPORT
☆☆☆☆☆
REPORT
Quite disappointed in the customer service. After realising that I had shamefully forgotten several times to collect the dog’s flea treatment I finally found the time to get to the vets. I realised I ... Read More
Quite disappointed in the customer service. After realising that I had shamefully forgotten several times to collect the dog’s flea treatment I finally found the time to get to the vets. I realised I had handed over several hundred pounds via direct debit and not received anywhere near what I’d paid for. While I accept that it is my responsibility to remember, the reason I pay monthly is so I don’t need to worry about it. Anyway, I asked when I signed up if they sent reminders and they said no. I thought it rather odd but put faith in myself that I’d remember.
After a year or so I realised it would be better to simply go in when I remembered, and pay each time. That way if I forget I have the option to purchase his treatment elsewhere else when convenient. So I popped in to vets for pets one last time with the dog. I was greated my a girl who was pointing at the door to indicate that they were closed.
I found this terribly rude because the dog was with me and for all she knew there may have been a problem. What if the dog needed help. She didn’t even ask. I would never turn away a customer at the door just because I wanted to go home.
After being asked to leave I mentioned the direct debit and why they don’t send reminders. The reply was that you have to opt in because of data protection. Firstly, I asked for it and they said no. Secondly GDPR only came in 2 days ago. Thirdly, I only left this review because it makes me angry when people think I’m stupid so pull any old excuse off the top of their head to make me go away.
“I’m sorry, what is your name, I’ll pass this on to my manager” would have been much less rude and and more professional. Read Less
Sarah W
25 Mar 2018
REPORT
☆☆☆☆☆
REPORT
Very happy with care given to my puppy, friendly welcoming staff. Highly recommended x
Chloe Kerr
14 Mar 2018
REPORT
☆☆☆☆☆
REPORT
Will NOT be using again, gave used this vets since they first opened, good initially but has gone downhill. I booked my kitten in for a neutering appointment (normally £50 for check and neutering), me... Read More
Will NOT be using again, gave used this vets since they first opened, good initially but has gone downhill. I booked my kitten in for a neutering appointment (normally £50 for check and neutering), mentioned he had a tiny cut on his paw, went to appointment and all focus was on the paw (which has since healed) I then got to reception and told I have been booked for sick/trauma appointment £35, £30 for medicine I felt I couldn't refuse, £30 re examination fee, asked if I had anything to pay for neutering left? Oh yes your cat is poorly this wasn't the neutering appointment you requested your cat is poorly that will be another £50, no my cat is not poorly he has a scratch that has healed and how about booking appointments your customers are asking for! £200 for balls off and a healed paw, go here if you have money to waste, every visit has to be strictly seperate, 1 appointment for this one for that, went a few months ago and spent £180 for 1 check up and 3 months flea treatment for 2 cats. NEVER AGAIN Read Less
Pat Wallace
12 Mar 2018
REPORT
☆☆☆☆☆
REPORT
Nice staff. Good deals if you have a new puppy or kitten.
Carla Cross
11 Mar 2018
REPORT
☆☆☆☆☆
REPORT
Very caring and thorough. During our visit with the dog there were many pets seen including ferrets, cats And rabbits. The waiting area is clean and airy. There are a couple of parking spaces behi... Read More
Very caring and thorough. During our visit with the dog there were many pets seen including ferrets, cats And rabbits. The waiting area is clean and airy. There are a couple of parking spaces behind the vets so be aware that at certain times there might be difficulty parking. Many thanks to the team for their help. Read Less
Oravecz Susan
28 Feb 2018
REPORT
☆☆☆☆☆
REPORT
Great experience as always, friendly and helpful receptionist and Dr Loveridge is amazing. Explained everything step by step and he is brilliant with pets. I would not take my pets anywhere else. To r... Read More
Great experience as always, friendly and helpful receptionist and Dr Loveridge is amazing. Explained everything step by step and he is brilliant with pets. I would not take my pets anywhere else. To respond to another review - of course the staff will prioritise incoming phone calls, it might be an emergency, and they DO apologise for it (even though it should not be needed). Waiting for an extra minute at the counter is not the end of the world. Read Less
Kat Stedman
18 Apr 2017
REPORT
☆☆☆☆☆
REPORT
Always friendly and caring my dogs love to go there just to say hi
Nicoleta
22 Mar 2017
REPORT
☆☆☆☆☆
REPORT
They should be able to receive more then 5 stars...we had a problem with our dog (she was attacked by another one and she was pretty injured)...after going with her at emergency and paid 300 pounds ju... Read More
They should be able to receive more then 5 stars...we had a problem with our dog (she was attacked by another one and she was pretty injured)...after going with her at emergency and paid 300 pounds just to clean her wound and advise us to take her to the vet) next day we call vets for pets around 09.00am and give us an appointment at 10.00 am...the doctor was amazing with her...and i can assure that it's nit easy to deal with my dig since she is a very scared and stressed when she has to go to the vet...but the assistant and the doctor were amazing with her...they treat her with patince and calm and love...she need it surgery because they need ti check how deep and serius the injury was...all was ok...they had it her for a couple of hours and we were able to bring her home on the same day...i would recomend them any time of the day...congratulation to all the staff...they are all nice and warm people...especialy the doctor...we wish them all the best... Read Less
Jack D
19 Jan 2017
REPORT
☆☆☆☆☆
REPORT
All staff are excellent, they are great with our dog and they are very helpful, especially helping us with our insurance claims. Thank you!
kirill sharikov
31 Dec 2016
REPORT
☆☆☆☆☆
REPORT
Rabbit friendly place, appointments available at comfortable hours (open reasonably late), friendly and knowledgeable staff.
Alex Talmage
14 Dec 2016
REPORT
☆☆☆☆☆
REPORT
Friendly and pleasant staff. Short wait time.
VANESSA HALL
25 Nov 2016
REPORT
☆☆☆☆☆
REPORT
Amazing staff who are always so friendly and know the animals well. I travel to see Justyn from outside if Portsmouth as wouldn't trust anyone else! Would highly recommend.
Tania Baker
7 Sep 2016
REPORT
☆☆☆☆☆
REPORT
Got an appointment straight away, great place to take your pets all staff friendly and helpful , nice, bright and spacious waiting room
Patrizia Piotti
15 Nov 2015
REPORT
☆☆☆☆☆
REPORT
Vets are prepared and always updating their knowledge. All staff is nice and friendly.
Guy Morris
19 May 2014
REPORT
☆☆☆☆☆
REPORT
Sadly the first time I had occasion to visit the Portsmouth surgery it was to have my 15 year old Westie boy put to sleep as he was beginning to suffer. A traumatic time when it happens and that is ju... Read More
Sadly the first time I had occasion to visit the Portsmouth surgery it was to have my 15 year old Westie boy put to sleep as he was beginning to suffer. A traumatic time when it happens and that is just making the call to arrange. The receptionist was immediately aware of my distress and despite a tearful call was able to interpret my details and guide me through to having an immediate same day appointment after the morning surgery. Once there I was introduced to Justyn the vet who explained very sympathetically what would take place. It was peaceful and dignified and the surgery table was laid out with a sheepskin throw rather than the hard clinical surface you normally find, this made me feel better that my boy was comfortable for his good bye time. Afterwards I was invited to stay as long as I needed to say my farewells which for me was a major help in coming to terms with my loss. V4P organised the single cremation,sent me a sympathy card and called when it was time to collect the ashes which again was done in a very understanding manner. The surgery is modern and clean and my only regret is not having found them earlier for my boy. Highest praise to all the staff for not only understanding our furry loved ones but their owners as well.
Thanks. Read Less