Vets4Pets Bitterne
Southampton, Hampshire
General Info
Vets4Pets Bitterne operates from Southampton where it has established itself as a recognizable entity among animal enthusiasts who require nearby veterinary assistance. Pet owners from nearby communities can access consistent care because the clinic resides in Hampshire. Depending on the case services may encompass routine checkups pet vaccinations early disease screenings and diagnostic consultations. Vets4Pets Bitterne establishes an orderly and tranquil environment to reduce stress levels for both pets and their owners. The veterinary team throughout Southampton addresses an extensive range of medical requirements that includes skin and coat concerns as well as dental issues and mobility problems. The clinic demonstrates proficiency in managing immediate health concerns such as infections and digestive disturbances alongside its standard wellness visits and preventive care programs. Numerous Hampshire families depend on Vets4Pets Bitterne to help them through challenging medical diagnoses and the management of their aging pets with chronic conditions. Visitors frequently comment on the clinic’s communication style which stands out as clear kind and easy to understand. Pet owners experience assurance regarding their animal care choices through this support system. A large number of clients continue to come back over extended periods because they mention the consistent service quality together with the gradual establishment of trust. The staff's expertise in both common and complex veterinary topics enables them to effectively guide long-term care. The expansion of Vets4Pets Bitterne progresses as increasing numbers of pet owners relocate to the Southampton area or seek nearby veterinary services. The clinic's function within the local pet community establishes a network promoting responsible ownership and attentive animal care. Individuals looking for a well-established veterinary practice in Hampshire will find it to be a dependable option for both standard check-ups and urgent care needs. The presence of Vets4Pets Bitterne clinic in their vicinity is something that people living in Southampton and adjacent Hampshire regions frequently value. The requirement for clear compassionate veterinary service remains constant among new pet owners seeking advice and longtime clients managing special conditions. Activities such as this serve to achieve the fundamental community function.
Team
Hannah Paley
Veterinarian
Emma Ricketts
Nurse
Mark Vince
Nurse
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{{staff.staffRole == undefined?'Administrative':staff.staffRole.name}}
{{staff.biography}}
Reviews
Kristina
31 Jan 2020
REPORT
Incompetence and negligence at its…
Incompetence and negligence at its best.
Joined Vets4Pets Bitterne to save money on routine preventative care for my cat. Vet ended up applying bravecto flee treatm...
Incompetence and negligence at its…
Incompetence and negligence at its best.
Joined Vets4Pets Bitterne to save money on routine preventative care for my cat. Vet ended up applying bravecto flee treatment so low and carelessly that my cat ended up ingesting all of it in a few hours. My cat developed difficulty to breath due to severe hyper-salivation and it kept biting on its tongue as it was numb. Luckily after taking it to out of hours vets, oxygenating him, clearing his mouth and shaving his back and washing him to avoid further ingestion it recovered. I contacted Vets4Pets and all I received was denial and disinterest. Response I received was: we asked Katarina (vet applying treatment) to your cat and she reports applying it correctly.
No apology, no further interest in looking into the situation.
I referred my complaint to veterinary complaints mediation service, but Vets4Pets refused to engage.
If they aren’t competent to apply a routine treatment or have any interest in learning from their mistakes, how can they be trusted with looking after sick pets... I will be contacting royal college of veterinary surgeons to alert them of the incident to ensure this isn’t One of many incidents and practice is safe.
Sandra shanley
31 Jul 2019
REPORT
Terrible place, I'd like to,leave no stars. Owner is rude, arrogant and obnoxious, virtually accused me of being a liar when questioned about the lack of diagnoses for my cat this month. He would ha...
Terrible place, I'd like to,leave no stars. Owner is rude, arrogant and obnoxious, virtually accused me of being a liar when questioned about the lack of diagnoses for my cat this month. He would have died if I hadn't taken him somewhere else. Paid hundreds of pounds for unnecessary tests, given no treatment not even a painkiller and offered a referral. All that was wrong with him was some very bad teeth and gum infections. The vet never even noticed this, a week of terrible pain for my cat and upset for me, him not eating for days left me no choice but to book PTS which was when the teeth were seen. Now removed he is perfectly fine. I can't even get an apology, the vets don't seem to have enough command of the English language either and are constantly changing.
Nicky Clements
25 Jun 2019
REPORT
My cat had been hit by a car and taken to the emergency vets where fortunately he was microchipped so I was contacted straight away . However the next day I took him to my vets ( where he had been reg...
My cat had been hit by a car and taken to the emergency vets where fortunately he was microchipped so I was contacted straight away . However the next day I took him to my vets ( where he had been registered for the last 2.5 years. We saw the vet on site who I have never seen before as they change there staff so often . without taking him out of his basket and without so much as 1 ounce of sympathy or emotion she said it will cost you thousands to fix him as he has a broken spine!!! Or you could have him put down !!!! What a nasty individual I was so distressed by this time but luckily my daughter was with me and she immediately said we would take him to another vets which we did. She was quite shocked but replied well you owe me £28 fee for a consultation. Do not take your pets to this horrible uncaring place go somewhere else
Katharine Kerr
17 Jul 2018
REPORT
These wonderful people look after my pets as if they were their own. They look after owners as well as animals and the team made my beloved dog's final few weeks happy and comfortable. I wholeheartedl...
These wonderful people look after my pets as if they were their own. They look after owners as well as animals and the team made my beloved dog's final few weeks happy and comfortable. I wholeheartedly recommend them and wouldn't go anywhere else.
Stuart Blake-Saker
9 Jul 2018
REPORT
Easy to find and park. Friendly staff who were happy to help.
Sherin Khullar
2 Jul 2018
REPORT
Our vet for the past nine years. Friendly, familiar, intimate practice. The staff are attentive and welcoming and the vets are proficient, caring and knowledgeable. Andrew Thornton, who owns the pract...
Our vet for the past nine years. Friendly, familiar, intimate practice. The staff are attentive and welcoming and the vets are proficient, caring and knowledgeable. Andrew Thornton, who owns the practice, is outstanding!
Karen Mullane
1 Jul 2018
REPORT
I've been really happy with the service we've experienced here. They have been great with our rabbits. Only thing is we only ever see the veterinary nurses NOT the vet.
Adam Kerr
1 Jun 2018
REPORT
Rude aregent staff, got a parking charge notice for parking in the car park would not recommend going here
James Knight
1 May 2018
REPORT
Wonderful and helpful staff. They were great when our dog was ill and were very supportive when we had to make the very difficult choice to put her to sleep. I have never had any issues with them an...
Wonderful and helpful staff. They were great when our dog was ill and were very supportive when we had to make the very difficult choice to put her to sleep. I have never had any issues with them and we will certainly be returning to them when we get another pet.
As others have said, if you park in their car park make sure you note your registration number down at reception to avoid a charge. On the plus side, it meant I didn't have to carry a dog who could barely walk too far because the car park was full of people using it for Tesco instead.
sarah-jane pick
22 Apr 2018
REPORT
Great people...remember to note your number plate down otherwise you will receive a big fine
Daniel Lipscombe
21 Apr 2018
REPORT
I made the very big mistake of going into reception as I was passing by to enquire about moving my dogs to their practice. Given all the usual pamflits and list of charges etc. It all seemed fine.
A ...
I made the very big mistake of going into reception as I was passing by to enquire about moving my dogs to their practice. Given all the usual pamflits and list of charges etc. It all seemed fine.
A few weeks later I got a parking charge of £100 In the post.
I've since been on their website and it states quite clearly to register your vehicle registration with reception on arrival. This is clearly a problem that has arisen many times. I find it strange that they would not then ask me, A potential new customer, if I had parked in their car park and instead let me walk out their and continue with my day. I called the vets to dispute this, the lady on the phone didn't seem bothered about this at all, she said "oh sorry about that, it happens all the time, you're not the only one. Next time you come make sure you tell us your registration number"
Thankfully there are many other vets in the area, without this excessively high parking charge.
MrSuperDave2009
26 Feb 2018
REPORT
My experience with this company is an unfortunate one. They treat their customers poorly once out of the door, as i found out when I parked nearby (in an empty car park) for a few minutes only to rece...
My experience with this company is an unfortunate one. They treat their customers poorly once out of the door, as i found out when I parked nearby (in an empty car park) for a few minutes only to receive a bill for £100. What's worse is that you can't speak to anyone over the phone to dispute this. If vets4pets are happy to endorse this sort of opportunistic money grab scheme, I find myself unable to rate them anything more than one star and WILL NOT use them in future.
James Ash
10 Dec 2017
REPORT
I see lots of negative reviews of here, which contradict my experience with Vets4Pets in Bitterne. We recently had to put our cat down, the Vet (Andrew) explained the options to us, gave us time to t...
I see lots of negative reviews of here, which contradict my experience with Vets4Pets in Bitterne. We recently had to put our cat down, the Vet (Andrew) explained the options to us, gave us time to think and acted with the best interests of the animal throughout. The reception staff were very curteous and friendly towards our situation, and the whole team sent and signed a personal card which was a nice touch. My only thought to improve any further would be to have a private payment/reception opportunity for people/pets who are perhaps a bit 'emotional' following treatment. Thank you.
Anthony Southern
8 Apr 2017
REPORT
Such wonderful attentive careing staff whom all helped me with the loss of one of my older furbabies and all the help with one of the others with her surprise 4 kittens . Xxxx
Natalie C
20 Mar 2017
REPORT
I cannot recommend this place highly enough. My cat was sick and I was incredibly upset - they fit her in for a checkup almost immediately, they were friendly and thoroughly explained everything to me...
I cannot recommend this place highly enough. My cat was sick and I was incredibly upset - they fit her in for a checkup almost immediately, they were friendly and thoroughly explained everything to me, they called me to update me on how she was, they offer two checkups post-op (included in the price) and were so caring.
Denise Hallett
10 Mar 2017
REPORT
Friendly staff from reception to all the vets and nurses. They care about all the animals they see and are also kind with the pets families. The animals are well looked after and I am more then happy ...
Friendly staff from reception to all the vets and nurses. They care about all the animals they see and are also kind with the pets families. The animals are well looked after and I am more then happy to have my Dog in their care. She has recently had a op on her eye and it was done quickly, neatly and she has had the very best of care before during and after. She is very much part of our family and the staff treat her as that . Can not praise them enough.
clark drewmore
9 Mar 2017
REPORT
Stay away from this surgery.
I have been there for my poor cat many times.
They are good in taking your money, less in solving the problem of your pet or telling you that nothing can be done if it is ...
Stay away from this surgery.
I have been there for my poor cat many times.
They are good in taking your money, less in solving the problem of your pet or telling you that nothing can be done if it is the case.
They are after your money (see also the parking rule they apply) and do not really care for the animals.
Andrea De Stefano
15 Feb 2017
REPORT
Absolutely lovely staff, extremely helpful and caring. Facilities are spotless and well taken care of, always find the products I require. Our vet (Andrew) is superb and has given us really good care ...
Absolutely lovely staff, extremely helpful and caring. Facilities are spotless and well taken care of, always find the products I require. Our vet (Andrew) is superb and has given us really good care and brilliant advice. All the girls in reception are fantastic, especially Sarah, who goes above and beyond to help us when we need it.
Mad Madmess
27 Jan 2017
REPORT
Awful practice, dirty and the staff are so unhelpful. Not to mention the draconian parking rules. I would not trust them with pencil let alone an animal.
Dave Davis
13 Jan 2017
REPORT
We recently moved house and I asked my son to pop in to this branch to enquire if there were any more local vets 4 pets in our area. We have been a customer of this branch since it opened and our 2 do...
We recently moved house and I asked my son to pop in to this branch to enquire if there were any more local vets 4 pets in our area. We have been a customer of this branch since it opened and our 2 dogs are registered with them.
Two weeks later my son received a parking penalty for 60.
This branch has employed a company to penalise those who are not their customers so not a problem or as I assumed.
A call to the receptionist and I was given this explanation that she was told to say by the manager;
"Unless there has been a pre booked appointment a parking penalty will be sent."
She apologised several times (worthless) and said that we were not the only ones.
So as a customer i asked for the manager to call me back and explain how he can charge for this. A week later and I am still waiting.
We have now removed our pets from this branch.
Matthew Williams
23 Dec 2016
REPORT
Staff here are excellent, and Vets4Pets as a company are also very good. They catn do enough for you and really make your pet feel as comfortable as possible. On site parking for about 4 vehicles.
Simon Stephenson
18 Nov 2016
REPORT
I can't believe this. My GF popped along to this Vets4Pets a couple of weeks ago on a Sunday to see if anyone was in as one of our pet rats was very poorly and we had run out of antibiotics. The pra...
I can't believe this. My GF popped along to this Vets4Pets a couple of weeks ago on a Sunday to see if anyone was in as one of our pet rats was very poorly and we had run out of antibiotics. The practice was closed which was fair enough and half expected, being a Sunday, and that (we thought) was the end of that.
Today, however, I have received a 100 parking charge notice from them for "parking" for about 5 minutes. When I spoke to the practice they were unwilling to help out in any way.
Well , it looks like this practice is so bad that it can no longer make its money by being a veterinary practice and has, instead, decided to make a sideline by extorting people who use their car park for legitimate purposes. I am extremely livid about this and urge everyone not to use this practice.
Victoria Curtis
1 Dec 2015
REPORT
The surgeons helped get my kitten back on track to good health, I would recommend this surgery to my friend's and family because the veterinarians that work at Vets4Pets are really awesome at their ...
The surgeons helped get my kitten back on track to good health, I would recommend this surgery to my friend's and family because the veterinarians that work at Vets4Pets are really awesome at their jobs of getting animals on the right path back to good and healthy road to success, And the nice staff always comfort you so you don't panic or worry about your pets or pet / companion cause they do know your pet is in awesome hands during any treatments they have to under go thats why I love Vets4Péts for the two reasons and more stated above. Plus I like how the Staff including the receptionists are so nice and friendly which gives the place a pleasant feel going into to the surgery I love that also and the waiting is not bad either, its so nice I Will definitely recommend it. Xx
Valerie Oneill
22 Sep 2015
REPORT
I have had great service from this vets since getting my cat nearly 2 years ago now , they have always been friendly and helpful and have kept me informed of any results from tests carried out. I w...
I have had great service from this vets since getting my cat nearly 2 years ago now , they have always been friendly and helpful and have kept me informed of any results from tests carried out. I would recommend this practice to anyone without hesitation.
Elizabeth Sargeant
21 Jul 2015
REPORT
Read this article on Facebook, posted by a Mrs J Grimm. I would question the ethics of this veterinary practice. I am afraid I would keep well away.
"Earlier this evening Bear suffered this horribl...
Read this article on Facebook, posted by a Mrs J Grimm. I would question the ethics of this veterinary practice. I am afraid I would keep well away.
"Earlier this evening Bear suffered this horrible injury. It is identical to the injury he had 2 months ago and for which we paid 600 upfront to have repaired at Vets 4 Pets Bitterne Southampton. Fortunately Bear is insured so we got most of that repaid a few weeks later. That time his injury occurred on payday so we were fortunate enough to be able to pay although we had to go without for a few weeks.
Today was not payday. Like most families we don't have a spare 600 in the account! I phoned vets 4 pets and told them Bears scar had split open but that I would not be able to pay 600 today. They asked me to take him to the surgery where they said it needed to be re stitched. The cost? 600.
I told them I didn't have it but as they could see that the insurance had paid last time could they work directly with legal and general? The answer was a definite no. They would not treat an injured and scared animal without seeing all the money. And this from the people who promise to treat your animal as they would like their pet to be treated. Andrew, their principal vet admitted that the money was more important than an animal's welfare to him. What a vile and disgusting attitude.
When I suggested that the repair 2 months ago may not have been 'fit for purpose' as the scar had completely split open again he got really angry. If I had bought a defective product it would have been replaced for free but apparently the same does not apply to defective veterinary treatment
This heartless person even asked if we could borrow the money from our parents! If only they hadn't been dead for years!
So please if you are reading this share my post so that everybody knows that these supposed animal lovers really couldn't care less about your beloved pets but are extremely interested in the colour of your money and are willing to resort to what is tantamount to extortion to get you to pay. Pay up or your dog suffers! It's just cruelty.
Bear was eventually treated, sedated and stitched up by a lovely and caring vet who looked after a rather distressed me too!He is sleeping off his traumatic evening and I'm sure he'll be back to his normal self soon. Thank you for reading x"
janine sierpinska
11 Nov 2013
REPORT
Made me and my kitten welcome was seen straight away my kitten went to get neutered recommend x
Book an Appointment
Online booking unavailable
Please call
+44 23 8044 7272
FAQs
Where is Vets4Pets Bitterne located?
Vets4Pets Bitterne is located at 104B Spring Rd, NULL, Southampton,South East SO19 2BN. It's easily accessible to pet owners in the Southampton area and surrounding communities.
What are the opening hours for Vets4Pets Bitterne?
Vets4Pets Bitterne is openMonday 08:30 AM - 19:00 PM, Tuesday 08:30 AM - 19:00 PM, Wednesday 08:30 AM - 19:00 PM, Thursday 08:30 AM - 19:00 PM, Friday 08:30 AM - 19:00 PM. On Saturdays, it's open 09:00 AM to 15:00 PM. It is closed on Sundays.
Is Vets4Pets Bitterne open on Saturdays?
Yes, Vets4Pets Bitterne is open on Saturdays. Their Saturday hours are 09:00AM to 15:00 PM.
Is Vets4Pets Bitterne open on Sundays?
No, Vets4Pets Bitterne is closed on Sundays. They operate Monday through Saturday, serving pet owners during the week and on Saturday.
How can I book an appointment at Vets4Pets Bitterne?
You can book an appointment online with Vets4Pets Bitterne via our website. Simply click the 'Book an Appointment' button on their profile or use TopVet’s online scheduling. Alternatively, you can call the clinic at to schedule a visit.
What services does Vets4Pets Bitterne offer?
Vets4Pets Bitterne in Southampton offers a range of veterinary services, including Dental, Grooming, Microchipping. From routine wellness exams and vaccinations to surgeries and diagnostics, they provide comprehensive care for your pets.
Does Vets4Pets Bitterne offer pet dental care?
Absolutely. Vets4Pets Bitterne offers pet dental care services, including teeth cleanings, dental exams, and treatment of dental issues for cats and dogs. Regular dental care is part of their preventive services to keep your pet healthy.
Can I get my pet groomed at Vets4Pets Bitterne?
Vets4Pets Bitterne does offer pet grooming services in addition to medical care. You can have your dog or cat groomed (bathing, nail trims, etc.) by their professional grooming team. It’s convenient to get veterinary care and grooming in one place in Southampton.
Can Vets4Pets Bitterne microchip my pet?
Yes, Vets4Pets Bitterne offers pet microchipping. Microchips help identify your pet if they ever get lost. The procedure is quick and can be done during a regular appointment.
Business Hours
Monday
Mon
08:30AM-19:00PM
Tuesday
Tue
08:30AM-19:00PM
Wednesday
Wed
08:30AM-19:00PM
Thursday
Thu
08:30AM-19:00PM
Friday
Fri
08:30AM-19:00PM
Saturday
Sat
09:00AM-15:00PM
Services
Dental
Grooming
Microchipping
Popular Hours
6a
12p
6p
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No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Is this your business?
CLAIM IT HEREIncorrect information? Let us know
Vets4Pets Bitterne
Southampton, Hampshire
Book an Appointment
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{{getOpeningTime(time)}}{{getOpeningTimeAMPM(time)}} None Available |
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General Info
Vets4Pets Bitterne operates from Southampton where it has established itself as a recognizable entity among animal enthusiasts who require nearby veterinary assistance. Pet owners from nearby communities can access consistent care because the clinic resides in Hampshire. Depending on the case services may encompass routine checkups pet vaccinations early disease screenings and diagnostic consultations. Vets4Pets Bitterne establishes an orderly and tranquil environment to reduce stress levels for both pets and their owners. The veterinary team throughout Southampton addresses an extensive range of medical requirements that includes skin and coat concerns as well as dental issues and mobility problems. The clinic demonstrates proficiency in managing immediate health concerns such as infections and digestive disturbances alongside its standard wellness visits and preventive care programs. Numerous Hampshire families depend on Vets4Pets Bitterne to help them through challenging medical diagnoses and the management of their aging pets with chronic conditions. Visitors frequently comment on the clinic’s communication style which stands out as clear kind and easy to understand. Pet owners experience assurance regarding their animal care choices through this support system. A large number of clients continue to come back over extended periods because they mention the consistent service quality together with the gradual establishment of trust. The staff's expertise in both common and complex veterinary topics enables them to effectively guide long-term care. The expansion of Vets4Pets Bitterne progresses as increasing numbers of pet owners relocate to the Southampton area or seek nearby veterinary services. The clinic's function within the local pet community establishes a network promoting responsible ownership and attentive animal care. Individuals looking for a well-established veterinary practice in Hampshire will find it to be a dependable option for both standard check-ups and urgent care needs. The presence of Vets4Pets Bitterne clinic in their vicinity is something that people living in Southampton and adjacent Hampshire regions frequently value. The requirement for clear compassionate veterinary service remains constant among new pet owners seeking advice and longtime clients managing special conditions. Activities such as this serve to achieve the fundamental community function.
Business Hours
Monday
08:30AM-19:00PM
Tuesday
08:30AM-19:00PM
Wednesday
08:30AM-19:00PM
Thursday
08:30AM-19:00PM
Friday
08:30AM-19:00PM
Saturday
09:00AM-15:00PM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Services
Dental
Grooming
Microchipping
Team
Hannah Paley
Veterinarian
Emma Ricketts
Nurse
Mark Vince
Nurse
{{staff.firstName}} {{staff.lastName}}
{{staff.staffRole == undefined?'Administrative':staff.staffRole.name}}
{{staff.biography}}
Reviews
Kristina
31 Jan 2020
Incompetence and negligence at its…
Incompetence and negligence at its best.
Joined Vets4Pets Bitterne to save money on routine preventative care for my cat. Vet ended up applying bravecto flee treatm...
Incompetence and negligence at its…
Incompetence and negligence at its best.
Joined Vets4Pets Bitterne to save money on routine preventative care for my cat. Vet ended up applying bravecto flee treatment so low and carelessly that my cat ended up ingesting all of it in a few hours. My cat developed difficulty to breath due to severe hyper-salivation and it kept biting on its tongue as it was numb. Luckily after taking it to out of hours vets, oxygenating him, clearing his mouth and shaving his back and washing him to avoid further ingestion it recovered. I contacted Vets4Pets and all I received was denial and disinterest. Response I received was: we asked Katarina (vet applying treatment) to your cat and she reports applying it correctly.
No apology, no further interest in looking into the situation.
I referred my complaint to veterinary complaints mediation service, but Vets4Pets refused to engage.
If they aren’t competent to apply a routine treatment or have any interest in learning from their mistakes, how can they be trusted with looking after sick pets... I will be contacting royal college of veterinary surgeons to alert them of the incident to ensure this isn’t One of many incidents and practice is safe.
Sandra shanley
31 Jul 2019
Terrible place, I'd like to,leave no stars. Owner is rude, arrogant and obnoxious, virtually accused me of being a liar when questioned about the lack of diagnoses for my cat this month. He would ha...
Terrible place, I'd like to,leave no stars. Owner is rude, arrogant and obnoxious, virtually accused me of being a liar when questioned about the lack of diagnoses for my cat this month. He would have died if I hadn't taken him somewhere else. Paid hundreds of pounds for unnecessary tests, given no treatment not even a painkiller and offered a referral. All that was wrong with him was some very bad teeth and gum infections. The vet never even noticed this, a week of terrible pain for my cat and upset for me, him not eating for days left me no choice but to book PTS which was when the teeth were seen. Now removed he is perfectly fine. I can't even get an apology, the vets don't seem to have enough command of the English language either and are constantly changing.
Nicky Clements
25 Jun 2019
My cat had been hit by a car and taken to the emergency vets where fortunately he was microchipped so I was contacted straight away . However the next day I took him to my vets ( where he had been reg...
My cat had been hit by a car and taken to the emergency vets where fortunately he was microchipped so I was contacted straight away . However the next day I took him to my vets ( where he had been registered for the last 2.5 years. We saw the vet on site who I have never seen before as they change there staff so often . without taking him out of his basket and without so much as 1 ounce of sympathy or emotion she said it will cost you thousands to fix him as he has a broken spine!!! Or you could have him put down !!!! What a nasty individual I was so distressed by this time but luckily my daughter was with me and she immediately said we would take him to another vets which we did. She was quite shocked but replied well you owe me £28 fee for a consultation. Do not take your pets to this horrible uncaring place go somewhere else
Katharine Kerr
17 Jul 2018
These wonderful people look after my pets as if they were their own. They look after owners as well as animals and the team made my beloved dog's final few weeks happy and comfortable. I wholeheartedl...
These wonderful people look after my pets as if they were their own. They look after owners as well as animals and the team made my beloved dog's final few weeks happy and comfortable. I wholeheartedly recommend them and wouldn't go anywhere else.
Stuart Blake-Saker
9 Jul 2018
Easy to find and park. Friendly staff who were happy to help.
Sherin Khullar
2 Jul 2018
Our vet for the past nine years. Friendly, familiar, intimate practice. The staff are attentive and welcoming and the vets are proficient, caring and knowledgeable. Andrew Thornton, who owns the pract...
Our vet for the past nine years. Friendly, familiar, intimate practice. The staff are attentive and welcoming and the vets are proficient, caring and knowledgeable. Andrew Thornton, who owns the practice, is outstanding!
Karen Mullane
1 Jul 2018
I've been really happy with the service we've experienced here. They have been great with our rabbits. Only thing is we only ever see the veterinary nurses NOT the vet.
Adam Kerr
1 Jun 2018
Rude aregent staff, got a parking charge notice for parking in the car park would not recommend going here
James Knight
1 May 2018
Wonderful and helpful staff. They were great when our dog was ill and were very supportive when we had to make the very difficult choice to put her to sleep. I have never had any issues with them an...
Wonderful and helpful staff. They were great when our dog was ill and were very supportive when we had to make the very difficult choice to put her to sleep. I have never had any issues with them and we will certainly be returning to them when we get another pet.
As others have said, if you park in their car park make sure you note your registration number down at reception to avoid a charge. On the plus side, it meant I didn't have to carry a dog who could barely walk too far because the car park was full of people using it for Tesco instead.
sarah-jane pick
22 Apr 2018
Great people...remember to note your number plate down otherwise you will receive a big fine
Daniel Lipscombe
21 Apr 2018
I made the very big mistake of going into reception as I was passing by to enquire about moving my dogs to their practice. Given all the usual pamflits and list of charges etc. It all seemed fine.
A ...
I made the very big mistake of going into reception as I was passing by to enquire about moving my dogs to their practice. Given all the usual pamflits and list of charges etc. It all seemed fine.
A few weeks later I got a parking charge of £100 In the post.
I've since been on their website and it states quite clearly to register your vehicle registration with reception on arrival. This is clearly a problem that has arisen many times. I find it strange that they would not then ask me, A potential new customer, if I had parked in their car park and instead let me walk out their and continue with my day. I called the vets to dispute this, the lady on the phone didn't seem bothered about this at all, she said "oh sorry about that, it happens all the time, you're not the only one. Next time you come make sure you tell us your registration number"
Thankfully there are many other vets in the area, without this excessively high parking charge.
MrSuperDave2009
26 Feb 2018
My experience with this company is an unfortunate one. They treat their customers poorly once out of the door, as i found out when I parked nearby (in an empty car park) for a few minutes only to rece...
My experience with this company is an unfortunate one. They treat their customers poorly once out of the door, as i found out when I parked nearby (in an empty car park) for a few minutes only to receive a bill for £100. What's worse is that you can't speak to anyone over the phone to dispute this. If vets4pets are happy to endorse this sort of opportunistic money grab scheme, I find myself unable to rate them anything more than one star and WILL NOT use them in future.
James Ash
10 Dec 2017
I see lots of negative reviews of here, which contradict my experience with Vets4Pets in Bitterne. We recently had to put our cat down, the Vet (Andrew) explained the options to us, gave us time to t...
I see lots of negative reviews of here, which contradict my experience with Vets4Pets in Bitterne. We recently had to put our cat down, the Vet (Andrew) explained the options to us, gave us time to think and acted with the best interests of the animal throughout. The reception staff were very curteous and friendly towards our situation, and the whole team sent and signed a personal card which was a nice touch. My only thought to improve any further would be to have a private payment/reception opportunity for people/pets who are perhaps a bit 'emotional' following treatment. Thank you.
Anthony Southern
8 Apr 2017
Such wonderful attentive careing staff whom all helped me with the loss of one of my older furbabies and all the help with one of the others with her surprise 4 kittens . Xxxx
Natalie C
20 Mar 2017
I cannot recommend this place highly enough. My cat was sick and I was incredibly upset - they fit her in for a checkup almost immediately, they were friendly and thoroughly explained everything to me...
I cannot recommend this place highly enough. My cat was sick and I was incredibly upset - they fit her in for a checkup almost immediately, they were friendly and thoroughly explained everything to me, they called me to update me on how she was, they offer two checkups post-op (included in the price) and were so caring.
Denise Hallett
10 Mar 2017
Friendly staff from reception to all the vets and nurses. They care about all the animals they see and are also kind with the pets families. The animals are well looked after and I am more then happy ...
Friendly staff from reception to all the vets and nurses. They care about all the animals they see and are also kind with the pets families. The animals are well looked after and I am more then happy to have my Dog in their care. She has recently had a op on her eye and it was done quickly, neatly and she has had the very best of care before during and after. She is very much part of our family and the staff treat her as that . Can not praise them enough.
clark drewmore
9 Mar 2017
Stay away from this surgery.
I have been there for my poor cat many times.
They are good in taking your money, less in solving the problem of your pet or telling you that nothing can be done if it is ...
Stay away from this surgery.
I have been there for my poor cat many times.
They are good in taking your money, less in solving the problem of your pet or telling you that nothing can be done if it is the case.
They are after your money (see also the parking rule they apply) and do not really care for the animals.
Andrea De Stefano
15 Feb 2017
Absolutely lovely staff, extremely helpful and caring. Facilities are spotless and well taken care of, always find the products I require. Our vet (Andrew) is superb and has given us really good care ...
Absolutely lovely staff, extremely helpful and caring. Facilities are spotless and well taken care of, always find the products I require. Our vet (Andrew) is superb and has given us really good care and brilliant advice. All the girls in reception are fantastic, especially Sarah, who goes above and beyond to help us when we need it.
Mad Madmess
27 Jan 2017
Awful practice, dirty and the staff are so unhelpful. Not to mention the draconian parking rules. I would not trust them with pencil let alone an animal.
Dave Davis
13 Jan 2017
We recently moved house and I asked my son to pop in to this branch to enquire if there were any more local vets 4 pets in our area. We have been a customer of this branch since it opened and our 2 do...
We recently moved house and I asked my son to pop in to this branch to enquire if there were any more local vets 4 pets in our area. We have been a customer of this branch since it opened and our 2 dogs are registered with them.
Two weeks later my son received a parking penalty for 60.
This branch has employed a company to penalise those who are not their customers so not a problem or as I assumed.
A call to the receptionist and I was given this explanation that she was told to say by the manager;
"Unless there has been a pre booked appointment a parking penalty will be sent."
She apologised several times (worthless) and said that we were not the only ones.
So as a customer i asked for the manager to call me back and explain how he can charge for this. A week later and I am still waiting.
We have now removed our pets from this branch.
Matthew Williams
23 Dec 2016
Staff here are excellent, and Vets4Pets as a company are also very good. They catn do enough for you and really make your pet feel as comfortable as possible. On site parking for about 4 vehicles.
Simon Stephenson
18 Nov 2016
I can't believe this. My GF popped along to this Vets4Pets a couple of weeks ago on a Sunday to see if anyone was in as one of our pet rats was very poorly and we had run out of antibiotics. The pra...
I can't believe this. My GF popped along to this Vets4Pets a couple of weeks ago on a Sunday to see if anyone was in as one of our pet rats was very poorly and we had run out of antibiotics. The practice was closed which was fair enough and half expected, being a Sunday, and that (we thought) was the end of that.
Today, however, I have received a 100 parking charge notice from them for "parking" for about 5 minutes. When I spoke to the practice they were unwilling to help out in any way.
Well , it looks like this practice is so bad that it can no longer make its money by being a veterinary practice and has, instead, decided to make a sideline by extorting people who use their car park for legitimate purposes. I am extremely livid about this and urge everyone not to use this practice.
Victoria Curtis
1 Dec 2015
The surgeons helped get my kitten back on track to good health, I would recommend this surgery to my friend's and family because the veterinarians that work at Vets4Pets are really awesome at their ...
The surgeons helped get my kitten back on track to good health, I would recommend this surgery to my friend's and family because the veterinarians that work at Vets4Pets are really awesome at their jobs of getting animals on the right path back to good and healthy road to success, And the nice staff always comfort you so you don't panic or worry about your pets or pet / companion cause they do know your pet is in awesome hands during any treatments they have to under go thats why I love Vets4Péts for the two reasons and more stated above. Plus I like how the Staff including the receptionists are so nice and friendly which gives the place a pleasant feel going into to the surgery I love that also and the waiting is not bad either, its so nice I Will definitely recommend it. Xx
Valerie Oneill
22 Sep 2015
I have had great service from this vets since getting my cat nearly 2 years ago now , they have always been friendly and helpful and have kept me informed of any results from tests carried out. I w...
I have had great service from this vets since getting my cat nearly 2 years ago now , they have always been friendly and helpful and have kept me informed of any results from tests carried out. I would recommend this practice to anyone without hesitation.
Elizabeth Sargeant
21 Jul 2015
Read this article on Facebook, posted by a Mrs J Grimm. I would question the ethics of this veterinary practice. I am afraid I would keep well away.
"Earlier this evening Bear suffered this horribl...
Read this article on Facebook, posted by a Mrs J Grimm. I would question the ethics of this veterinary practice. I am afraid I would keep well away.
"Earlier this evening Bear suffered this horrible injury. It is identical to the injury he had 2 months ago and for which we paid 600 upfront to have repaired at Vets 4 Pets Bitterne Southampton. Fortunately Bear is insured so we got most of that repaid a few weeks later. That time his injury occurred on payday so we were fortunate enough to be able to pay although we had to go without for a few weeks.
Today was not payday. Like most families we don't have a spare 600 in the account! I phoned vets 4 pets and told them Bears scar had split open but that I would not be able to pay 600 today. They asked me to take him to the surgery where they said it needed to be re stitched. The cost? 600.
I told them I didn't have it but as they could see that the insurance had paid last time could they work directly with legal and general? The answer was a definite no. They would not treat an injured and scared animal without seeing all the money. And this from the people who promise to treat your animal as they would like their pet to be treated. Andrew, their principal vet admitted that the money was more important than an animal's welfare to him. What a vile and disgusting attitude.
When I suggested that the repair 2 months ago may not have been 'fit for purpose' as the scar had completely split open again he got really angry. If I had bought a defective product it would have been replaced for free but apparently the same does not apply to defective veterinary treatment
This heartless person even asked if we could borrow the money from our parents! If only they hadn't been dead for years!
So please if you are reading this share my post so that everybody knows that these supposed animal lovers really couldn't care less about your beloved pets but are extremely interested in the colour of your money and are willing to resort to what is tantamount to extortion to get you to pay. Pay up or your dog suffers! It's just cruelty.
Bear was eventually treated, sedated and stitched up by a lovely and caring vet who looked after a rather distressed me too!He is sleeping off his traumatic evening and I'm sure he'll be back to his normal self soon. Thank you for reading x"
janine sierpinska
11 Nov 2013
Made me and my kitten welcome was seen straight away my kitten went to get neutered recommend x
FAQs
Where is Vets4Pets Bitterne located?
Vets4Pets Bitterne is located at 104B Spring Rd, NULL, Southampton,South East SO19 2BN. It's easily accessible to pet owners in the Southampton area and surrounding communities.
What are the opening hours for Vets4Pets Bitterne?
Vets4Pets Bitterne is openMonday 08:30 AM - 19:00 PM, Tuesday 08:30 AM - 19:00 PM, Wednesday 08:30 AM - 19:00 PM, Thursday 08:30 AM - 19:00 PM, Friday 08:30 AM - 19:00 PM. On Saturdays, it's open 09:00 AM to 15:00 PM. It is closed on Sundays.
Is Vets4Pets Bitterne open on Saturdays?
Yes, Vets4Pets Bitterne is open on Saturdays. Their Saturday hours are 09:00AM to 15:00 PM.
Is Vets4Pets Bitterne open on Sundays?
No, Vets4Pets Bitterne is closed on Sundays. They operate Monday through Saturday, serving pet owners during the week and on Saturday.
How can I book an appointment at Vets4Pets Bitterne?
You can book an appointment online with Vets4Pets Bitterne via our website. Simply click the 'Book an Appointment' button on their profile or use TopVet’s online scheduling. Alternatively, you can call the clinic at to schedule a visit.
What services does Vets4Pets Bitterne offer?
Vets4Pets Bitterne in Southampton offers a range of veterinary services, including Dental, Grooming, Microchipping. From routine wellness exams and vaccinations to surgeries and diagnostics, they provide comprehensive care for your pets.
Does Vets4Pets Bitterne offer pet dental care?
Absolutely. Vets4Pets Bitterne offers pet dental care services, including teeth cleanings, dental exams, and treatment of dental issues for cats and dogs. Regular dental care is part of their preventive services to keep your pet healthy.
Can I get my pet groomed at Vets4Pets Bitterne?
Vets4Pets Bitterne does offer pet grooming services in addition to medical care. You can have your dog or cat groomed (bathing, nail trims, etc.) by their professional grooming team. It’s convenient to get veterinary care and grooming in one place in Southampton.
Can Vets4Pets Bitterne microchip my pet?
Yes, Vets4Pets Bitterne offers pet microchipping. Microchips help identify your pet if they ever get lost. The procedure is quick and can be done during a regular appointment.
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