Vets4Pets Bitterne

These wonderful people look after my pets as if they were their own. They look after owners as well as animals and the team made my beloved dog's final few weeks happy and comfortable. I wholeheartedly recommend them and wouldn't go anywhere else. Read Less

Our vet for the past nine years. Friendly, familiar, intimate practice. The staff are attentive and welcoming and the vets are proficient, caring and knowledgeable. Andrew Thornton, who owns the practice, is outstanding! Read Less

Wonderful and helpful staff. They were great when our dog was ill and were very supportive when we had to make the very difficult choice to put her to sleep. I have never had any issues with them and we will certainly be returning to them when we get another pet. As others have said, if you park in their car park make sure you note your registration number down at reception to avoid a charge. On the plus side, it meant I didn't have to carry a dog who could barely walk too far because the car park was full of people using it for Tesco instead. Read Less

I made the very big mistake of going into reception as I was passing by to enquire about moving my dogs to their practice. Given all the usual pamflits and list of charges etc. It all seemed fine. A few weeks later I got a parking charge of £100 In the post. I've since been on their website and it states quite clearly to register your vehicle registration with reception on arrival. This is clearly a problem that has arisen many times. I find it strange that they would not then ask me, A potential new customer, if I had parked in their car park and instead let me walk out their and continue with my day. I called the vets to dispute this, the lady on the phone didn't seem bothered about this at all, she said "oh sorry about that, it happens all the time, you're not the only one. Next time you come make sure you tell us your registration number" Thankfully there are many other vets in the area, without this excessively high parking charge. Read Less

My experience with this company is an unfortunate one. They treat their customers poorly once out of the door, as i found out when I parked nearby (in an empty car park) for a few minutes only to receive a bill for £100. What's worse is that you can't speak to anyone over the phone to dispute this. If vets4pets are happy to endorse this sort of opportunistic money grab scheme, I find myself unable to rate them anything more than one star and WILL NOT use them in future. Read Less

I see lots of negative reviews of here, which contradict my experience with Vets4Pets in Bitterne. We recently had to put our cat down, the Vet (Andrew) explained the options to us, gave us time to think and acted with the best interests of the animal throughout. The reception staff were very curteous and friendly towards our situation, and the whole team sent and signed a personal card which was a nice touch. My only thought to improve any further would be to have a private payment/reception opportunity for people/pets who are perhaps a bit 'emotional' following treatment. Thank you. Read Less

I cannot recommend this place highly enough. My cat was sick and I was incredibly upset - they fit her in for a checkup almost immediately, they were friendly and thoroughly explained everything to me, they called me to update me on how she was, they offer two checkups post-op (included in the price) and were so caring. Read Less

Friendly staff from reception to all the vets and nurses. They care about all the animals they see and are also kind with the pets families. The animals are well looked after and I am more then happy to have my Dog in their care. She has recently had a op on her eye and it was done quickly, neatly and she has had the very best of care before during and after. She is very much part of our family and the staff treat her as that . Can not praise them enough. Read Less

Stay away from this surgery. I have been there for my poor cat many times. They are good in taking your money, less in solving the problem of your pet or telling you that nothing can be done if it is the case. They are after your money (see also the parking rule they apply) and do not really care for the animals. Read Less

Absolutely lovely staff, extremely helpful and caring. Facilities are spotless and well taken care of, always find the products I require. Our vet (Andrew) is superb and has given us really good care and brilliant advice. All the girls in reception are fantastic, especially Sarah, who goes above and beyond to help us when we need it. Read Less

We recently moved house and I asked my son to pop in to this branch to enquire if there were any more local vets 4 pets in our area. We have been a customer of this branch since it opened and our 2 dogs are registered with them. Two weeks later my son received a parking penalty for 60. This branch has employed a company to penalise those who are not their customers so not a problem or as I assumed. A call to the receptionist and I was given this explanation that she was told to say by the manager; "Unless there has been a pre booked appointment a parking penalty will be sent." She apologised several times (worthless) and said that we were not the only ones. So as a customer i asked for the manager to call me back and explain how he can charge for this. A week later and I am still waiting. We have now removed our pets from this branch. Read Less

I can't believe this. My GF popped along to this Vets4Pets a couple of weeks ago on a Sunday to see if anyone was in as one of our pet rats was very poorly and we had run out of antibiotics. The practice was closed which was fair enough and half expected, being a Sunday, and that (we thought) was the end of that. Today, however, I have received a 100 parking charge notice from them for "parking" for about 5 minutes. When I spoke to the practice they were unwilling to help out in any way. Well , it looks like this practice is so bad that it can no longer make its money by being a veterinary practice and has, instead, decided to make a sideline by extorting people who use their car park for legitimate purposes. I am extremely livid about this and urge everyone not to use this practice. Read Less

The surgeons helped get my kitten back on track to good health, I would recommend this surgery to my friend's and family because the veterinarians that work at Vets4Pets are really awesome at their jobs of getting animals on the right path back to good and healthy road to success, And the nice staff always comfort you so you don't panic or worry about your pets or pet / companion cause they do know your pet is in awesome hands during any treatments they have to under go thats why I love Vets4Péts for the two reasons and more stated above. Plus I like how the Staff including the receptionists are so nice and friendly which gives the place a pleasant feel going into to the surgery I love that also and the waiting is not bad either, its so nice I Will definitely recommend it. XxRead Less

I have had great service from this vets since getting my cat nearly 2 years ago now , they have always been friendly and helpful and have kept me informed of any results from tests carried out. I would recommend this practice to anyone without hesitation. Read Less

Read this article on Facebook, posted by a Mrs J Grimm. I would question the ethics of this veterinary practice. I am afraid I would keep well away. "Earlier this evening Bear suffered this horrible injury. It is identical to the injury he had 2 months ago and for which we paid 600 upfront to have repaired at Vets 4 Pets Bitterne Southampton. Fortunately Bear is insured so we got most of that repaid a few weeks later. That time his injury occurred on payday so we were fortunate enough to be able to pay although we had to go without for a few weeks. Today was not payday. Like most families we don't have a spare 600 in the account! I phoned vets 4 pets and told them Bears scar had split open but that I would not be able to pay 600 today. They asked me to take him to the surgery where they said it needed to be re stitched. The cost? 600. I told them I didn't have it but as they could see that the insurance had paid last time could they work directly with legal and general? The answer was a definite no. They would not treat an injured and scared animal without seeing all the money. And this from the people who promise to treat your animal as they would like their pet to be treated. Andrew, their principal vet admitted that the money was more important than an animal's welfare to him. What a vile and disgusting attitude. When I suggested that the repair 2 months ago may not have been 'fit for purpose' as the scar had completely split open again he got really angry. If I had bought a defective product it would have been replaced for free but apparently the same does not apply to defective veterinary treatment This heartless person even asked if we could borrow the money from our parents! If only they hadn't been dead for years! So please if you are reading this share my post so that everybody knows that these supposed animal lovers really couldn't care less about your beloved pets but are extremely interested in the colour of your money and are willing to resort to what is tantamount to extortion to get you to pay. Pay up or your dog suffers! It's just cruelty. Bear was eventually treated, sedated and stitched up by a lovely and caring vet who looked after a rather distressed me too!He is sleeping off his traumatic evening and I'm sure he'll be back to his normal self soon. Thank you for reading x" Read Less