Our French Bulldog had BOAS surgery here back in February. On arrival I had by mistake picked up the wrong insurance documents, the lady on reception was the rudest person I have ever come into contact with. I was of course feeling extremely anxious and worried about my dogs surgery and her attitude towards me made me feel like a worthless piece of crap (to be bluntly honest). She rolled her eyes at me, had no patience and was quite frankly a snotty cow. This is not service you would expect from a specialist vet when I am spending thousands of pounds with you! When we had finished I apologised for the mishap and she simply ignored me and walked away. I understand this may have been frustrating for her but mistakes happen and she is paid to be the first port of call for customers, this was not acceptable. I also think its disgusting that since the surgery there's been no follow up call from Anderson Moore's to see how our dog is doing and as if spending nearly £4000 on the surgery with them is bad enough, they expect a further £80 to just see my dog for a check up. Absolutely not. Don't bother spending your money here, I've heard so many other places are a lot cheaper and I'm sure the customer service is better. Read Less