The Village Veterinary Surgery
Hatfield, Hertfordshire
General Info
Established in 1985, our Hatfield-based Veterinary Surgery is still independent, and privately owned by Helen Omersa. We have always been noted for providing a warm and caring approach to both pet and owner, all at competitive prices. Fully equipped with the most modern equipment, we are expert in all domestic, and many exotic animals. Whether an emergency or routine medical visit, you will receive the very best care from our expert vets, and skilled nurses.
Reviews
N M
14 Jun 2018
REPORT
Been with them for a long time. They messed up my cats claw. It had been broken deep inside. Instead of cutting it out, the part time vet pulled it out leaving a tiny bit of claw still inside. His toe...
Been with them for a long time. They messed up my cats claw. It had been broken deep inside. Instead of cutting it out, the part time vet pulled it out leaving a tiny bit of claw still inside. His toe healed but a few months down the line it started weeping puss. The full time vet x-rayed his toe and found the tiny claw left behind. He had to have his toe removed. So I had to pay an extra £500+ in vet bills for surgery and bandages because they did a bodge job in the first place and didn't admit to it.
Also just make sure you get a paper receipt when you have paid as this is the second time they have tried to invoice me for something I have already paid for. I always pay the full amount before I leave. Do it by card so you have proof also and can't question you. Didn't get an apology, they just had to accept that it had been paid for and laughed off their mistake.
Update:
Been with this practice for over 20 yrs and haven't had any issues until recently which left me rather upset and opened up a can of worms as you can see from my original review. Had one problem with them in 2013 but didn't bring it up with them due to lots of personal issues happening at the time. They called after reading my original review and were very apologetic about what had happened. Apart from this and the invoicing issue they are a good practice and I have recommended them to friends.
Ileana Marcu
11 Jun 2018
REPORT
Highly recommended! Lovely receptionist and professional vets. I called 4 veterinary clinics (in Wembley and Hatfield) for my 12 weeks old silkie who was very ill for two days, but I’ve been told that...
Highly recommended! Lovely receptionist and professional vets. I called 4 veterinary clinics (in Wembley and Hatfield) for my 12 weeks old silkie who was very ill for two days, but I’ve been told that they don’t offer consultations to chickens...
The Village Veterinary Surgery were the only ones who booked an emergency appointment for us, diagnosed and prescribed medicines to my silkie. Thank you again guys!
Tim Vine-Lott
13 May 2018
REPORT
The best vet practice I've ever used, very reasonably priced.
Jane Hobday
6 Mar 2018
REPORT
Lovely kind practice. Been looking after my cat for over a decade and have no complaints.
Richard Crabtree
14 Feb 2018
REPORT
Always go there.
Sue Mitchinson
26 Nov 2017
REPORT
Fabulous veterinary practice..great service.
Ann Bushell
20 Sep 2017
REPORT
They've been great with our new kittens. A cat lover having had 9 cats previously had forgotten some things and these guys have been friendly and helpful especially as one kitten had a complicated neu...
They've been great with our new kittens. A cat lover having had 9 cats previously had forgotten some things and these guys have been friendly and helpful especially as one kitten had a complicated neutering. Have not given 5 stars as the info or advice differs depending on which member of staff you speak to whuch is confusing. Also, they don't have an 'out of hours service' or advice line, although they do direct clients to the Royal Veterinary College which proved VERY costly for us as we hadn't expected to need our pet insurance to be in place for a routine op.
Stephen Flannery
28 Apr 2017
REPORT
Jeff Waters
17 Feb 2017
REPORT
Always been my family vet for more year than I care to remember
Claudia Harrington
2 Feb 2017
REPORT
The best vets in St Albans / Hatfield, we only stopped using them because we moved to Torbay. Helen, Kobi and all the nurses, you're the best
Michelle Knaggs
17 Sep 2016
REPORT
Cannot praise village vets enough for what they have done for both my cats! You won't find a better vets than this one, everyone is so helpful and caring and they always think of your needs and circum...
Cannot praise village vets enough for what they have done for both my cats! You won't find a better vets than this one, everyone is so helpful and caring and they always think of your needs and circumstances. Thank you so much xx
gummy bear
23 Aug 2016
REPORT
Bit village orientated localism
Nicci enses
26 Jun 2016
REPORT
Moved to this vets when we moved to the area. They were amazing with us as one of our cats had already been diagnosed with cancer and supported us through this right up until the end. Especially Dr Ko...
Moved to this vets when we moved to the area. They were amazing with us as one of our cats had already been diagnosed with cancer and supported us through this right up until the end. Especially Dr Kobi. Now looking after all our other fur babies!
Amber Dunckley
15 Apr 2016
REPORT
Great vets! Really friendly staff who genuinely care about the animals and always provide the best care for you and your pet. Wouldn't want to go anywhere else now!
ryan walker
22 Mar 2016
REPORT
April Cunliffe
17 Mar 2016
REPORT
Great staff, always great care for my dog for checkups and operations alike. Plenty of parking and easy to get to. Would definitely recommend, we've been coming here for ten years.
Emma Sumpter
11 Mar 2015
REPORT
I cannot rate this vets enough. All the staff are very friendly and are extremely caring. I took my last 2 dogs there, one of which had cancer and the care she received was amazing. I now take my new ...
I cannot rate this vets enough. All the staff are very friendly and are extremely caring. I took my last 2 dogs there, one of which had cancer and the care she received was amazing. I now take my new puppy there. I wouldn't go anywhere else.
Liz Taylor
18 Sep 2014
REPORT
I have had my gsp at the vets for over 12 yrs..he adores them all, in response to the bird posts I feel they are rather unkind...I remember them getting him a friend , he didnt like her and kept havi ...
I have had my gsp at the vets for over 12 yrs..he adores them all, in response to the bird posts I feel they are rather unkind...I remember them getting him a friend , he didnt like her and kept havi g a go at her..also I know they let him out to fly buthe got stressed about that.. he was well cared for spotlessly clean and I feel sure he would not xtill be going strong had he been unhappy..I was most upset to not see his chirpy little self and missed his cheeky singing today, I believe he has gone on bix hols....I do wish folk who have know knowledge of our vets would keep their comments to themselves without knowing the practise...nuff said.
Nick Mitchinson
27 Aug 2014
REPORT
Excellent, professional practice. Have looked after our many animals for the best part of 20 years and the nurses and vets love the job they do and the animals they care for. It pains me to read the n...
Excellent, professional practice. Have looked after our many animals for the best part of 20 years and the nurses and vets love the job they do and the animals they care for. It pains me to read the negative comments from people who have never visited the vets but have jumped on the bandwagon of a narrow minded comment. I wouldn't change vets as I am using the best. Keep up the great work.
Louise Soden
26 Aug 2014
REPORT
Absolutely brilliant and caring people would never take my animals anywhere else. Would highly recommend to anyone. Thanks Kobi for arranging Ruby's op and coming in on your Bank Holiday to look after...
Absolutely brilliant and caring people would never take my animals anywhere else. Would highly recommend to anyone. Thanks Kobi for arranging Ruby's op and coming in on your Bank Holiday to look after her. If you need that vet with extra special care and attention these are the vets to see xx
Emma Louise Wilkins
14 Apr 2014
REPORT
Always friendly and helpful. Take our puppy for weigh ins to get him used to the vets and to get wormers etc and they are always so nice to him....he doesn't want to go in at first but happy once he h...
Always friendly and helpful. Take our puppy for weigh ins to get him used to the vets and to get wormers etc and they are always so nice to him....he doesn't want to go in at first but happy once he has been fussed over!! Always give great advice!! Would not go anywhere else!!
Val Harvey
28 Jan 2014
REPORT
Fantastic! I have been with them since 1987 when I got my first dog, Siane, who had a rare heart condition. Helen detected an issue, referred me to RVC. This undoubtedly saved her life as, untreate...
Fantastic! I have been with them since 1987 when I got my first dog, Siane, who had a rare heart condition. Helen detected an issue, referred me to RVC. This undoubtedly saved her life as, untreated, she would have probably not seen her second birthday. I have since had another long term sick dog dog (immune problem) who received fantastic care, and two dogs - with very few problems until their old age. I could not have asked for better care for any of my animals. Vets, veterinary nurses and reception staff are knowledgeable, friendly, welcoming and always take time to explain things. What more could you want?
Celia Lockwood
13 Dec 2013
REPORT
Have been excellent with my cat Freya & her problems, she has just had a 2 night stay and is back home feeling more like her normal self again. All the vets are friendly and informative and take the ...
Have been excellent with my cat Freya & her problems, she has just had a 2 night stay and is back home feeling more like her normal self again. All the vets are friendly and informative and take the time to explain things fully. Nurses are excellent and well informed. Have used for many years with various pets. Freya says thanks for the bottom bath the other day and hopefully she won't be back for another session in the near future ;-)
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Book an Appointment
Online booking unavailable
Please call
01707 274828
Business Hours
Monday
Mon
08:30AM-19:00PM
Tuesday
Tue
08:30AM-19:00PM
Wednesday
Wed
08:30AM-19:00PM
Thursday
Thu
08:30AM-19:00PM
Friday
Fri
08:30AM-19:00PM
Popular Hours
6a
12p
6p
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The Village Veterinary Surgery
Hatfield, Hertfordshire
General Info
Established in 1985, our Hatfield-based Veterinary Surgery is still independent, and privately owned by Helen Omersa. We have always been noted for providing a warm and caring approach to both pet and owner, all at competitive prices. Fully equipped with the most modern equipment, we are expert in all domestic, and many exotic animals. Whether an emergency or routine medical visit, you will receive the very best care from our expert vets, and skilled nurses.
Business Hours
Monday
08:30AM-19:00PM
Tuesday
08:30AM-19:00PM
Wednesday
08:30AM-19:00PM
Thursday
08:30AM-19:00PM
Friday
08:30AM-19:00PM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Reviews
N M
14 Jun 2018
Been with them for a long time. They messed up my cats claw. It had been broken deep inside. Instead of cutting it out, the part time vet pulled it out leaving a tiny bit of claw still inside. His toe...
Been with them for a long time. They messed up my cats claw. It had been broken deep inside. Instead of cutting it out, the part time vet pulled it out leaving a tiny bit of claw still inside. His toe healed but a few months down the line it started weeping puss. The full time vet x-rayed his toe and found the tiny claw left behind. He had to have his toe removed. So I had to pay an extra £500+ in vet bills for surgery and bandages because they did a bodge job in the first place and didn't admit to it.
Also just make sure you get a paper receipt when you have paid as this is the second time they have tried to invoice me for something I have already paid for. I always pay the full amount before I leave. Do it by card so you have proof also and can't question you. Didn't get an apology, they just had to accept that it had been paid for and laughed off their mistake.
Update:
Been with this practice for over 20 yrs and haven't had any issues until recently which left me rather upset and opened up a can of worms as you can see from my original review. Had one problem with them in 2013 but didn't bring it up with them due to lots of personal issues happening at the time. They called after reading my original review and were very apologetic about what had happened. Apart from this and the invoicing issue they are a good practice and I have recommended them to friends.
Ileana Marcu
11 Jun 2018
Highly recommended! Lovely receptionist and professional vets. I called 4 veterinary clinics (in Wembley and Hatfield) for my 12 weeks old silkie who was very ill for two days, but I’ve been told that...
Highly recommended! Lovely receptionist and professional vets. I called 4 veterinary clinics (in Wembley and Hatfield) for my 12 weeks old silkie who was very ill for two days, but I’ve been told that they don’t offer consultations to chickens...
The Village Veterinary Surgery were the only ones who booked an emergency appointment for us, diagnosed and prescribed medicines to my silkie. Thank you again guys!
Tim Vine-Lott
13 May 2018
The best vet practice I've ever used, very reasonably priced.
Jane Hobday
6 Mar 2018
Lovely kind practice. Been looking after my cat for over a decade and have no complaints.
Richard Crabtree
14 Feb 2018
Always go there.
Sue Mitchinson
26 Nov 2017
Fabulous veterinary practice..great service.
Ann Bushell
20 Sep 2017
They've been great with our new kittens. A cat lover having had 9 cats previously had forgotten some things and these guys have been friendly and helpful especially as one kitten had a complicated neu...
They've been great with our new kittens. A cat lover having had 9 cats previously had forgotten some things and these guys have been friendly and helpful especially as one kitten had a complicated neutering. Have not given 5 stars as the info or advice differs depending on which member of staff you speak to whuch is confusing. Also, they don't have an 'out of hours service' or advice line, although they do direct clients to the Royal Veterinary College which proved VERY costly for us as we hadn't expected to need our pet insurance to be in place for a routine op.
Stephen Flannery
28 Apr 2017
Jeff Waters
17 Feb 2017
Always been my family vet for more year than I care to remember
Claudia Harrington
2 Feb 2017
The best vets in St Albans / Hatfield, we only stopped using them because we moved to Torbay. Helen, Kobi and all the nurses, you're the best
Michelle Knaggs
17 Sep 2016
Cannot praise village vets enough for what they have done for both my cats! You won't find a better vets than this one, everyone is so helpful and caring and they always think of your needs and circum...
Cannot praise village vets enough for what they have done for both my cats! You won't find a better vets than this one, everyone is so helpful and caring and they always think of your needs and circumstances. Thank you so much xx
gummy bear
23 Aug 2016
Bit village orientated localism
Nicci enses
26 Jun 2016
Moved to this vets when we moved to the area. They were amazing with us as one of our cats had already been diagnosed with cancer and supported us through this right up until the end. Especially Dr Ko...
Moved to this vets when we moved to the area. They were amazing with us as one of our cats had already been diagnosed with cancer and supported us through this right up until the end. Especially Dr Kobi. Now looking after all our other fur babies!
Amber Dunckley
15 Apr 2016
Great vets! Really friendly staff who genuinely care about the animals and always provide the best care for you and your pet. Wouldn't want to go anywhere else now!
ryan walker
22 Mar 2016
April Cunliffe
17 Mar 2016
Great staff, always great care for my dog for checkups and operations alike. Plenty of parking and easy to get to. Would definitely recommend, we've been coming here for ten years.
Emma Sumpter
11 Mar 2015
I cannot rate this vets enough. All the staff are very friendly and are extremely caring. I took my last 2 dogs there, one of which had cancer and the care she received was amazing. I now take my new ...
I cannot rate this vets enough. All the staff are very friendly and are extremely caring. I took my last 2 dogs there, one of which had cancer and the care she received was amazing. I now take my new puppy there. I wouldn't go anywhere else.
Liz Taylor
18 Sep 2014
I have had my gsp at the vets for over 12 yrs..he adores them all, in response to the bird posts I feel they are rather unkind...I remember them getting him a friend , he didnt like her and kept havi ...
I have had my gsp at the vets for over 12 yrs..he adores them all, in response to the bird posts I feel they are rather unkind...I remember them getting him a friend , he didnt like her and kept havi g a go at her..also I know they let him out to fly buthe got stressed about that.. he was well cared for spotlessly clean and I feel sure he would not xtill be going strong had he been unhappy..I was most upset to not see his chirpy little self and missed his cheeky singing today, I believe he has gone on bix hols....I do wish folk who have know knowledge of our vets would keep their comments to themselves without knowing the practise...nuff said.
Nick Mitchinson
27 Aug 2014
Excellent, professional practice. Have looked after our many animals for the best part of 20 years and the nurses and vets love the job they do and the animals they care for. It pains me to read the n...
Excellent, professional practice. Have looked after our many animals for the best part of 20 years and the nurses and vets love the job they do and the animals they care for. It pains me to read the negative comments from people who have never visited the vets but have jumped on the bandwagon of a narrow minded comment. I wouldn't change vets as I am using the best. Keep up the great work.
Louise Soden
26 Aug 2014
Absolutely brilliant and caring people would never take my animals anywhere else. Would highly recommend to anyone. Thanks Kobi for arranging Ruby's op and coming in on your Bank Holiday to look after...
Absolutely brilliant and caring people would never take my animals anywhere else. Would highly recommend to anyone. Thanks Kobi for arranging Ruby's op and coming in on your Bank Holiday to look after her. If you need that vet with extra special care and attention these are the vets to see xx
Emma Louise Wilkins
14 Apr 2014
Always friendly and helpful. Take our puppy for weigh ins to get him used to the vets and to get wormers etc and they are always so nice to him....he doesn't want to go in at first but happy once he h...
Always friendly and helpful. Take our puppy for weigh ins to get him used to the vets and to get wormers etc and they are always so nice to him....he doesn't want to go in at first but happy once he has been fussed over!! Always give great advice!! Would not go anywhere else!!
Val Harvey
28 Jan 2014
Fantastic! I have been with them since 1987 when I got my first dog, Siane, who had a rare heart condition. Helen detected an issue, referred me to RVC. This undoubtedly saved her life as, untreate...
Fantastic! I have been with them since 1987 when I got my first dog, Siane, who had a rare heart condition. Helen detected an issue, referred me to RVC. This undoubtedly saved her life as, untreated, she would have probably not seen her second birthday. I have since had another long term sick dog dog (immune problem) who received fantastic care, and two dogs - with very few problems until their old age. I could not have asked for better care for any of my animals. Vets, veterinary nurses and reception staff are knowledgeable, friendly, welcoming and always take time to explain things. What more could you want?
Celia Lockwood
13 Dec 2013
Have been excellent with my cat Freya & her problems, she has just had a 2 night stay and is back home feeling more like her normal self again. All the vets are friendly and informative and take the ...
Have been excellent with my cat Freya & her problems, she has just had a 2 night stay and is back home feeling more like her normal self again. All the vets are friendly and informative and take the time to explain things fully. Nurses are excellent and well informed. Have used for many years with various pets. Freya says thanks for the bottom bath the other day and hopefully she won't be back for another session in the near future ;-)
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