Roebuck Veterinary Group
Stevenage, Hertfordshire
General Info
Roebuck Veterinary Group is an established two-center RCVS accredited veterinary practice serving the pets of Stevenage and its surrounding villages in Hertfordshire.
We are proud to offer a comprehensive range of services for our patients and clients at both our Veterinary Hospital in Great Ashby and our branch surgery at Roebuck Gate, along with a 24 hour emergency service staffed by our own vets and nurses for our registered clients at our hospital facilities.
We are proud to offer a comprehensive range of services for our patients and clients at both our Veterinary Hospital in Great Ashby and our branch surgery at Roebuck Gate, along with a 24 hour emergency service staffed by our own vets and nurses for our registered clients at our hospital facilities.
Reviews
Ana
11 May 2020
REPORT
Have given my dog for a simple yet necessary procedure during the first day of Covid-19 outbreak. It cost less than £20. The dog developed an infection (of course everything was polite and lovely dur...
Have given my dog for a simple yet necessary procedure during the first day of Covid-19 outbreak. It cost less than £20. The dog developed an infection (of course everything was polite and lovely during the visit. The effect, however, is more important!). Firstly they did not want to know about it, and after they took upon to maintain the infection for two weeks, prolonging his suffering, costing me around £150. Had to take the dog to another vet for the treatment, needed put him under anaesthetics, effected in a range £300 of cost. The clinical director of Roebuck had the audacity to email me that I made unnecessary trips during COVID lockdown... Hypocrisy at its finest. I really should wait until my dog deteriorates to the point of no return, paying them all that time. Do you still want to use them? Will you really be able to find out what happen to your animal if she/he dies or is non-responsive to the treatment?
Rachel SJ
25 Feb 2020
REPORT
The Roebuck Group should ensure the vets they employ know what they are talking about and not fob pet owners off due to lack of knowledge, then change information on notes to cover their backs when a ...
The Roebuck Group should ensure the vets they employ know what they are talking about and not fob pet owners off due to lack of knowledge, then change information on notes to cover their backs when a complaint is made to RCVS, and deny any wrongdoing. Roebuck is only interested in your money, so please go elsewhere if you want to keep your pets healthy.
Sian Hamer
6 Aug 2019
REPORT
Missed eye ulcer on our puppy, strongly advised we had surgery (costing over £1000) or he would go blind. Took him for a second opinion cleared up in a week. Over priced, rude, unprofessional. AVOID a...
Missed eye ulcer on our puppy, strongly advised we had surgery (costing over £1000) or he would go blind. Took him for a second opinion cleared up in a week. Over priced, rude, unprofessional. AVOID at all costs much better Vets within 5 miles.
Christine Conlon
2 May 2019
REPORT
I have used the practice at Roebuck and then at Great Ashby for the past 16 years,my pets have received great care both during regular opening hours and during the night at weekends/bànk holidays (alw...
I have used the practice at Roebuck and then at Great Ashby for the past 16 years,my pets have received great care both during regular opening hours and during the night at weekends/bànk holidays (alwàys the way). They have been great with both cat and dog, caring and accomodating. The good service runs right through the practice, from the initial contact through to consultations and operations.
I would highly recommend them.
Jeremy Hurni
27 Apr 2018
REPORT
Took our dog there and said they couldn’t do anything unless we paid around 350 for a biopsy. 2 min on google to find out it was lupus and was confirmed by another vet (Hitchin Vet Surgery)... haven’t...
Took our dog there and said they couldn’t do anything unless we paid around 350 for a biopsy. 2 min on google to find out it was lupus and was confirmed by another vet (Hitchin Vet Surgery)... haven’t been back since!
Rose Davies
10 Feb 2018
REPORT
Maria Langstrom
17 Aug 2017
REPORT
My dog broke her leg whilst we were on holiday and the dog sitter brought her in. I spoke to the vet, Liz, over the phone and she was brilliant, explained our options and was very caring and understan...
My dog broke her leg whilst we were on holiday and the dog sitter brought her in. I spoke to the vet, Liz, over the phone and she was brilliant, explained our options and was very caring and understanding.
By the time we came home everything was sorted out and we picked her up with aftercare instructions and meds.
When our naughty pooch chewed her bandage Liz came in on her day off and sorted her out. I could not be more grateful for such a caring veterinarian.
Thank you Liz and team!
Amy Newman
4 Feb 2017
REPORT
Thank you to your team at Great Ashby for their care (again) for Tito, special thank you to the lovely trainee nurse, who's name I don't know for buying him special food to ensure he ate. He is doing ...
Thank you to your team at Great Ashby for their care (again) for Tito, special thank you to the lovely trainee nurse, who's name I don't know for buying him special food to ensure he ate. He is doing well and is glad to be home xxx
Irina Blangeva
6 May 2016
REPORT
lynda bangs
1 Apr 2016
REPORT
On a recent visit to this vets we were treated with the utmost kindness and professionalism in what was an emotional situation for us. They gave a very caring and personal experience.
Yasemin Owen
26 Feb 2015
REPORT
Awful, unprofessional, rude describes this practice perfectly. They do not care about you or your animals. They simply want your money. They see themselves as a corporation rather than a friendly loca...
Awful, unprofessional, rude describes this practice perfectly. They do not care about you or your animals. They simply want your money. They see themselves as a corporation rather than a friendly local vet. Stay Away for your sake and your pets. Money making rude staff!
A Google User
7 Aug 2010
REPORT
Been going to this vets with two cats for years. The last four years i have been on incapacity benefit and boy do they let you know it.
I had just moved from Stevenage to Hitchin and due to the mo...
Been going to this vets with two cats for years. The last four years i have been on incapacity benefit and boy do they let you know it.
I had just moved from Stevenage to Hitchin and due to the move my benefits were late getting into my bank. As my appointment was booked for 8am and they open at 8am and i had a 20 min drive i came for my appointment and asked if they could invoice me for the jab for my cat. They declined and said they would not treat my cat. How bad is that. I have previously been invoiced with no problem and always paid up. Money talks i guess.
I was told if i went into a supermarket i would have to pay and it is the same with them. I didnt know one classed animals the same as buying food.
As it happens i have just checked with my bank and the money has now gone in and they could have had their money if they had just waited half an hour.
Book an Appointment
Online booking unavailable
Please call
01438 354599
Business Hours
Monday
Mon
08:00AM-20:00PM
Tuesday
Tue
08:00AM-20:00PM
Wednesday
Wed
08:00AM-20:00PM
Thursday
Thu
08:00AM-20:00PM
Friday
Fri
08:00AM-20:00PM
Saturday
Sat
08:00AM-17:00PM
Popular Hours
6a
12p
6p
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Closed on {{popularHourDay.text}}
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CLAIM IT HEREIncorrect information? Let us know
Roebuck Veterinary Group
Stevenage, Hertfordshire
General Info
Roebuck Veterinary Group is an established two-center RCVS accredited veterinary practice serving the pets of Stevenage and its surrounding villages in Hertfordshire.
We are proud to offer a comprehensive range of services for our patients and clients at both our Veterinary Hospital in Great Ashby and our branch surgery at Roebuck Gate, along with a 24 hour emergency service staffed by our own vets and nurses for our registered clients at our hospital facilities.
We are proud to offer a comprehensive range of services for our patients and clients at both our Veterinary Hospital in Great Ashby and our branch surgery at Roebuck Gate, along with a 24 hour emergency service staffed by our own vets and nurses for our registered clients at our hospital facilities.
Business Hours
Monday
08:00AM-20:00PM
Tuesday
08:00AM-20:00PM
Wednesday
08:00AM-20:00PM
Thursday
08:00AM-20:00PM
Friday
08:00AM-20:00PM
Saturday
08:00AM-17:00PM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Reviews
Ana
11 May 2020
Have given my dog for a simple yet necessary procedure during the first day of Covid-19 outbreak. It cost less than £20. The dog developed an infection (of course everything was polite and lovely dur...
Have given my dog for a simple yet necessary procedure during the first day of Covid-19 outbreak. It cost less than £20. The dog developed an infection (of course everything was polite and lovely during the visit. The effect, however, is more important!). Firstly they did not want to know about it, and after they took upon to maintain the infection for two weeks, prolonging his suffering, costing me around £150. Had to take the dog to another vet for the treatment, needed put him under anaesthetics, effected in a range £300 of cost. The clinical director of Roebuck had the audacity to email me that I made unnecessary trips during COVID lockdown... Hypocrisy at its finest. I really should wait until my dog deteriorates to the point of no return, paying them all that time. Do you still want to use them? Will you really be able to find out what happen to your animal if she/he dies or is non-responsive to the treatment?
Rachel SJ
25 Feb 2020
The Roebuck Group should ensure the vets they employ know what they are talking about and not fob pet owners off due to lack of knowledge, then change information on notes to cover their backs when a ...
The Roebuck Group should ensure the vets they employ know what they are talking about and not fob pet owners off due to lack of knowledge, then change information on notes to cover their backs when a complaint is made to RCVS, and deny any wrongdoing. Roebuck is only interested in your money, so please go elsewhere if you want to keep your pets healthy.
Sian Hamer
6 Aug 2019
Missed eye ulcer on our puppy, strongly advised we had surgery (costing over £1000) or he would go blind. Took him for a second opinion cleared up in a week. Over priced, rude, unprofessional. AVOID a...
Missed eye ulcer on our puppy, strongly advised we had surgery (costing over £1000) or he would go blind. Took him for a second opinion cleared up in a week. Over priced, rude, unprofessional. AVOID at all costs much better Vets within 5 miles.
Christine Conlon
2 May 2019
I have used the practice at Roebuck and then at Great Ashby for the past 16 years,my pets have received great care both during regular opening hours and during the night at weekends/bànk holidays (alw...
I have used the practice at Roebuck and then at Great Ashby for the past 16 years,my pets have received great care both during regular opening hours and during the night at weekends/bànk holidays (alwàys the way). They have been great with both cat and dog, caring and accomodating. The good service runs right through the practice, from the initial contact through to consultations and operations.
I would highly recommend them.
Jeremy Hurni
27 Apr 2018
Took our dog there and said they couldn’t do anything unless we paid around 350 for a biopsy. 2 min on google to find out it was lupus and was confirmed by another vet (Hitchin Vet Surgery)... haven’t...
Took our dog there and said they couldn’t do anything unless we paid around 350 for a biopsy. 2 min on google to find out it was lupus and was confirmed by another vet (Hitchin Vet Surgery)... haven’t been back since!
Rose Davies
10 Feb 2018
Maria Langstrom
17 Aug 2017
My dog broke her leg whilst we were on holiday and the dog sitter brought her in. I spoke to the vet, Liz, over the phone and she was brilliant, explained our options and was very caring and understan...
My dog broke her leg whilst we were on holiday and the dog sitter brought her in. I spoke to the vet, Liz, over the phone and she was brilliant, explained our options and was very caring and understanding.
By the time we came home everything was sorted out and we picked her up with aftercare instructions and meds.
When our naughty pooch chewed her bandage Liz came in on her day off and sorted her out. I could not be more grateful for such a caring veterinarian.
Thank you Liz and team!
Amy Newman
4 Feb 2017
Thank you to your team at Great Ashby for their care (again) for Tito, special thank you to the lovely trainee nurse, who's name I don't know for buying him special food to ensure he ate. He is doing ...
Thank you to your team at Great Ashby for their care (again) for Tito, special thank you to the lovely trainee nurse, who's name I don't know for buying him special food to ensure he ate. He is doing well and is glad to be home xxx
Irina Blangeva
6 May 2016
lynda bangs
1 Apr 2016
On a recent visit to this vets we were treated with the utmost kindness and professionalism in what was an emotional situation for us. They gave a very caring and personal experience.
Yasemin Owen
26 Feb 2015
Awful, unprofessional, rude describes this practice perfectly. They do not care about you or your animals. They simply want your money. They see themselves as a corporation rather than a friendly loca...
Awful, unprofessional, rude describes this practice perfectly. They do not care about you or your animals. They simply want your money. They see themselves as a corporation rather than a friendly local vet. Stay Away for your sake and your pets. Money making rude staff!
A Google User
7 Aug 2010
Been going to this vets with two cats for years. The last four years i have been on incapacity benefit and boy do they let you know it.
I had just moved from Stevenage to Hitchin and due to the mo...
Been going to this vets with two cats for years. The last four years i have been on incapacity benefit and boy do they let you know it.
I had just moved from Stevenage to Hitchin and due to the move my benefits were late getting into my bank. As my appointment was booked for 8am and they open at 8am and i had a 20 min drive i came for my appointment and asked if they could invoice me for the jab for my cat. They declined and said they would not treat my cat. How bad is that. I have previously been invoiced with no problem and always paid up. Money talks i guess.
I was told if i went into a supermarket i would have to pay and it is the same with them. I didnt know one classed animals the same as buying food.
As it happens i have just checked with my bank and the money has now gone in and they could have had their money if they had just waited half an hour.
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CLAIM IT HEREIncorrect information? Let us know