Cinque Ports Vets Ashford
Ashford, Kent
Reviews
Pascalie Julienne
30 Aug 2023
REPORT
I have used many different vet practices along the years and cinque port vets have been the absolute worst, completely incompetent, only interested in our money and unfortunately our poor dog never ma...
I have used many different vet practices along the years and cinque port vets have been the absolute worst, completely incompetent, only interested in our money and unfortunately our poor dog never made it out. When we complained, they made sure to cover their tracks and denied all responsibility. Avoid at all cost.
Sharon Turton
23 Aug 2021
REPORT
Very bad vets. Half the time, after being put on hold for ages, I get cut off. They overcharged me then when I asked them to put the money back in my account they said they had used it to pay £15 to p...
Very bad vets. Half the time, after being put on hold for ages, I get cut off. They overcharged me then when I asked them to put the money back in my account they said they had used it to pay £15 to process the insurance claim without telling me they were going to charge me to do so. When I questioned it they said all vets charge for that. It was an online form. Also, having seen the vet on Fri night and being told he would be fine with just pain killers, the subsequent infection led to a very costly out of hour vet visit who left a note for the vet saying my cat needed to be given anti biotics "asap". The made me wait till afternoon and classified it as a repeat prescription. I had to phone three times to get them. These receptionists don't care about patrons and were rude when questioned. Worst vet I have ever been to. I was 12 years with my previous vet and never charged to process an insurance claim. I have now joined another surgery who also do not charge for this. Would not have been so bad if they had not over charged me and used the extra money without my consent. Unbelievable!
Deborah Humphrey
22 Jul 2021
REPORT
Simply the best vets ever!
Simply outstanding!!!! Daisy, our beautiful staff cross had become very poorly with an acute renal injury. We thought we would lose her. The vets and all staff here looked...
Simply the best vets ever!
Simply outstanding!!!! Daisy, our beautiful staff cross had become very poorly with an acute renal injury. We thought we would lose her. The vets and all staff here looked after her and treated her with exceptionally high levels of care and expertise. They were also great about keeping us updated. Basically after 9 nights having to stay there in order to get well, the staff came out with her to say goodbye to her and to wish us well. They had cured her. Thank God that there are professionals like these people out there who really, honestly care about the animals they treat. My little dog wasn’t another number to them, she was important and my family and I cannot praise them highly enough. Kind, caring and professional. Our nervous little girl didn’t want to leave!
Janet Tolhurst
19 Jun 2018
REPORT
Food was OK but service was disgusting , so won't be going back , thank you
Sue Light
12 Mar 2018
REPORT
I have been a customer for over 10 years and wouldnt us anywhere else they have looked after all my pets x
Jay jay
26 Feb 2018
REPORT
Can honestly say this vets is shocking and clearly thinks people have more money than sense and that we're all stupid. Took my animal there and they didn't care about its well being it was all about h...
Can honestly say this vets is shocking and clearly thinks people have more money than sense and that we're all stupid. Took my animal there and they didn't care about its well being it was all about how much money they could extract from me. First visit cost me £300 and was then told maybe it would be a good idea to let them do major surgery and place pins in the leg at a further cost of over another £1000 (all this for a bit of a sprained ankle) i said no chance and guess what with plenty of rest and care my pet has made a full recovery ! all i wanted was them to apply some support (bandage) to her leg they wouldn't do that (no money to be made there) instead they wanted to extract cash by whatever means possible even at the cost of an animal suffering needlessly. This is what pays for their fancy cars outside and houses. watch for the pathetic pasted apology after this review.
Sebastian Dove
18 Jan 2018
REPORT
Very rude staff. Incompetent short term thinking management on top of that.
They lost today our custom, and we have a few pets.
they tried to charge us for a stamp on a pet passport without telling u...
Very rude staff. Incompetent short term thinking management on top of that.
They lost today our custom, and we have a few pets.
they tried to charge us for a stamp on a pet passport without telling us cost upfront. Each time they came up with a different excuse, never apologised, and when ask if they want to lose customers they don't reply. We always paid on the day and thought intelligent to send us letters asking for money and not saying what it was about. they are plenty of others vets in Ashford.
Annabelle Webster
2 Dec 2017
REPORT
Have been here several times with numerous vets for various small issues and they have always been fantastic. Friendly helpful thorough kind. Very happy with the service.
Rachel Gornall
24 Nov 2017
REPORT
Good parking facilities and a nice secluded area for your cats whilst they wait and a separate area for dogs.
Dorota Jedlinski
9 Aug 2017
REPORT
I cannot recommend this vets highly enough. I called the OOH in the early hours of Wednesday morning when my cat Marmalade came home very distressed and breathing rapidly. He was treated within half a...
I cannot recommend this vets highly enough. I called the OOH in the early hours of Wednesday morning when my cat Marmalade came home very distressed and breathing rapidly. He was treated within half an hour and kept in for a couple of days. I was able to visit him to see his progress and give him some of his favourite treats. I was kept fully informed of his treatment and how he was doing. I collected him after 2 days and the difference from the cat I left at the vets is amazing. All the staff there are doing a fantastic job and I cannot thank you enough.
Cher Cox
12 Feb 2017
REPORT
Have had great service at both Wye and Kingsnorth. Our cats have been for various reasons, and we're always happy with how they're treated. The vets seem to adore each animal, as one would hope! It's ...
Have had great service at both Wye and Kingsnorth. Our cats have been for various reasons, and we're always happy with how they're treated. The vets seem to adore each animal, as one would hope! It's not the closest veterinary practice, but we wouldn't change.
jason sharp
4 Feb 2017
REPORT
Very helpful vets and great with my staffie leon and always very affectionate towards him ,unlike some vets who seem to have not alot of time for this breed , the staff are always ready to help over t...
Very helpful vets and great with my staffie leon and always very affectionate towards him ,unlike some vets who seem to have not alot of time for this breed , the staff are always ready to help over the phone as well , and don't try to steer you in for the expensive option every time . We trust these vets 100% .
Elizabeth Rose Coleman
27 Jan 2017
REPORT
Couldn't ask for better care for my Casper. He always in trouble Thanks for all you do for him
Amy Clark
16 Jan 2017
REPORT
We would like to thank Esther and the team at Tenterden for their care of Ozzy our sweet, gentle little Jack Russell. He sadly had to be put to sleep today and we are devastated but know that he had t...
We would like to thank Esther and the team at Tenterden for their care of Ozzy our sweet, gentle little Jack Russell. He sadly had to be put to sleep today and we are devastated but know that he had the best care possible. Thank you again xx
Sam Noble
24 Dec 2016
REPORT
We use these vets for our working dogs and can't find fault. Great service great vets. Very happy.
julie clark
17 Nov 2016
REPORT
Excellent vets, some staff can be a bit starchy.....but overall an excellent service
Daniel Gooding
18 Oct 2016
REPORT
Great group of vets, really caring
Carole Henty
22 Sep 2016
REPORT
I'd like to thank Yohanne for all his help and care with Ebony and for making her last minutes so relaxed. She passed away so peacefully.......much missed but no more discomfort
Katrina Peak
7 Jul 2016
REPORT
Thank you for helping my cat Maxwell to recover from his broken leg! All the team were so friendly and caring- thank you!
Ciaran Gallagher
19 Nov 2015
REPORT
The vets long experience and knowledge saved my dog life when a undiagnosed disease was killing her, they recognised and treated the rare disease before it was to late. After a week of 24h care at th...
The vets long experience and knowledge saved my dog life when a undiagnosed disease was killing her, they recognised and treated the rare disease before it was to late. After a week of 24h care at the vets I was uninsured but I didn't need to worry about a shock at the end of the treament as I was told daily her progress and the cost ,which was very reasonable
Jayne Parry
10 Jul 2015
REPORT
Amazing to both pets and owners. They looked after my dog primarily (which was most important!) - but were also concerned about me!
Rachel Sargent
8 Jul 2015
REPORT
Thank you so much for the wonderful, efficient and compassionate care you have shown my cat Monty and myself and I really appreciate all the support you have given me.
Mary Starling
6 May 2015
REPORT
Thank you all so much for your support and guidance this weekend. Despite it being a long BH weekend Dr Watson did everything she could to advise and monitor the situation. Her judgement and clinical ...
Thank you all so much for your support and guidance this weekend. Despite it being a long BH weekend Dr Watson did everything she could to advise and monitor the situation. Her judgement and clinical care and on-going monitoring was absolutely spot on. She possesses an increasingly rare quality among professionals to discuss options for intervention while clearly outlining the risks and benefits of each, allowing the owner to come to an informed decision. Follow-up was appropriate and timely. We are tremendously grateful :-)
Sue Green
11 Feb 2015
REPORT
The staff are brilliant they have kept me update several times throughout the days when they have had my dog in can not fault their care for the animal and owner differently would recommend this vets ...
The staff are brilliant they have kept me update several times throughout the days when they have had my dog in can not fault their care for the animal and owner differently would recommend this vets to anyone
Jenny Boreham
19 Sep 2014
REPORT
Would like to thank all the staff for making it home from home for jazz today. And your kindness as always
Sam Bourne
7 Jan 2014
REPORT
Delightfull
Photo Gallery
Book an Appointment
Online booking unavailable
Please call
01233 640022
Business Hours
Monday
Mon
08:30AM-19:00PM
Tuesday
Tue
08:30AM-19:00PM
Wednesday
Wed
08:30AM-19:00PM
Thursday
Thu
08:30AM-19:00PM
Friday
Fri
08:30AM-19:00PM
Saturday
Sat
08:30AM-16:00PM
Sunday
Sun
10:00AM-12:30PM
Popular Hours
6a
12p
6p
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CLAIM IT HEREIncorrect information? Let us know
Cinque Ports Vets Ashford
Ashford, Kent
Business Hours
Monday
08:30AM-19:00PM
Tuesday
08:30AM-19:00PM
Wednesday
08:30AM-19:00PM
Thursday
08:30AM-19:00PM
Friday
08:30AM-19:00PM
Saturday
08:30AM-16:00PM
Sunday
10:00AM-12:30PM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Reviews
Pascalie Julienne
30 Aug 2023
I have used many different vet practices along the years and cinque port vets have been the absolute worst, completely incompetent, only interested in our money and unfortunately our poor dog never ma...
I have used many different vet practices along the years and cinque port vets have been the absolute worst, completely incompetent, only interested in our money and unfortunately our poor dog never made it out. When we complained, they made sure to cover their tracks and denied all responsibility. Avoid at all cost.
Sharon Turton
23 Aug 2021
Very bad vets. Half the time, after being put on hold for ages, I get cut off. They overcharged me then when I asked them to put the money back in my account they said they had used it to pay £15 to p...
Very bad vets. Half the time, after being put on hold for ages, I get cut off. They overcharged me then when I asked them to put the money back in my account they said they had used it to pay £15 to process the insurance claim without telling me they were going to charge me to do so. When I questioned it they said all vets charge for that. It was an online form. Also, having seen the vet on Fri night and being told he would be fine with just pain killers, the subsequent infection led to a very costly out of hour vet visit who left a note for the vet saying my cat needed to be given anti biotics "asap". The made me wait till afternoon and classified it as a repeat prescription. I had to phone three times to get them. These receptionists don't care about patrons and were rude when questioned. Worst vet I have ever been to. I was 12 years with my previous vet and never charged to process an insurance claim. I have now joined another surgery who also do not charge for this. Would not have been so bad if they had not over charged me and used the extra money without my consent. Unbelievable!
Deborah Humphrey
22 Jul 2021
Simply the best vets ever!
Simply outstanding!!!! Daisy, our beautiful staff cross had become very poorly with an acute renal injury. We thought we would lose her. The vets and all staff here looked...
Simply the best vets ever!
Simply outstanding!!!! Daisy, our beautiful staff cross had become very poorly with an acute renal injury. We thought we would lose her. The vets and all staff here looked after her and treated her with exceptionally high levels of care and expertise. They were also great about keeping us updated. Basically after 9 nights having to stay there in order to get well, the staff came out with her to say goodbye to her and to wish us well. They had cured her. Thank God that there are professionals like these people out there who really, honestly care about the animals they treat. My little dog wasn’t another number to them, she was important and my family and I cannot praise them highly enough. Kind, caring and professional. Our nervous little girl didn’t want to leave!
Janet Tolhurst
19 Jun 2018
Food was OK but service was disgusting , so won't be going back , thank you
Sue Light
12 Mar 2018
I have been a customer for over 10 years and wouldnt us anywhere else they have looked after all my pets x
Jay jay
26 Feb 2018
Can honestly say this vets is shocking and clearly thinks people have more money than sense and that we're all stupid. Took my animal there and they didn't care about its well being it was all about h...
Can honestly say this vets is shocking and clearly thinks people have more money than sense and that we're all stupid. Took my animal there and they didn't care about its well being it was all about how much money they could extract from me. First visit cost me £300 and was then told maybe it would be a good idea to let them do major surgery and place pins in the leg at a further cost of over another £1000 (all this for a bit of a sprained ankle) i said no chance and guess what with plenty of rest and care my pet has made a full recovery ! all i wanted was them to apply some support (bandage) to her leg they wouldn't do that (no money to be made there) instead they wanted to extract cash by whatever means possible even at the cost of an animal suffering needlessly. This is what pays for their fancy cars outside and houses. watch for the pathetic pasted apology after this review.
Sebastian Dove
18 Jan 2018
Very rude staff. Incompetent short term thinking management on top of that.
They lost today our custom, and we have a few pets.
they tried to charge us for a stamp on a pet passport without telling u...
Very rude staff. Incompetent short term thinking management on top of that.
They lost today our custom, and we have a few pets.
they tried to charge us for a stamp on a pet passport without telling us cost upfront. Each time they came up with a different excuse, never apologised, and when ask if they want to lose customers they don't reply. We always paid on the day and thought intelligent to send us letters asking for money and not saying what it was about. they are plenty of others vets in Ashford.
Annabelle Webster
2 Dec 2017
Have been here several times with numerous vets for various small issues and they have always been fantastic. Friendly helpful thorough kind. Very happy with the service.
Rachel Gornall
24 Nov 2017
Good parking facilities and a nice secluded area for your cats whilst they wait and a separate area for dogs.
Dorota Jedlinski
9 Aug 2017
I cannot recommend this vets highly enough. I called the OOH in the early hours of Wednesday morning when my cat Marmalade came home very distressed and breathing rapidly. He was treated within half a...
I cannot recommend this vets highly enough. I called the OOH in the early hours of Wednesday morning when my cat Marmalade came home very distressed and breathing rapidly. He was treated within half an hour and kept in for a couple of days. I was able to visit him to see his progress and give him some of his favourite treats. I was kept fully informed of his treatment and how he was doing. I collected him after 2 days and the difference from the cat I left at the vets is amazing. All the staff there are doing a fantastic job and I cannot thank you enough.
Cher Cox
12 Feb 2017
Have had great service at both Wye and Kingsnorth. Our cats have been for various reasons, and we're always happy with how they're treated. The vets seem to adore each animal, as one would hope! It's ...
Have had great service at both Wye and Kingsnorth. Our cats have been for various reasons, and we're always happy with how they're treated. The vets seem to adore each animal, as one would hope! It's not the closest veterinary practice, but we wouldn't change.
jason sharp
4 Feb 2017
Very helpful vets and great with my staffie leon and always very affectionate towards him ,unlike some vets who seem to have not alot of time for this breed , the staff are always ready to help over t...
Very helpful vets and great with my staffie leon and always very affectionate towards him ,unlike some vets who seem to have not alot of time for this breed , the staff are always ready to help over the phone as well , and don't try to steer you in for the expensive option every time . We trust these vets 100% .
Elizabeth Rose Coleman
27 Jan 2017
Couldn't ask for better care for my Casper. He always in trouble Thanks for all you do for him
Amy Clark
16 Jan 2017
We would like to thank Esther and the team at Tenterden for their care of Ozzy our sweet, gentle little Jack Russell. He sadly had to be put to sleep today and we are devastated but know that he had t...
We would like to thank Esther and the team at Tenterden for their care of Ozzy our sweet, gentle little Jack Russell. He sadly had to be put to sleep today and we are devastated but know that he had the best care possible. Thank you again xx
Sam Noble
24 Dec 2016
We use these vets for our working dogs and can't find fault. Great service great vets. Very happy.
julie clark
17 Nov 2016
Excellent vets, some staff can be a bit starchy.....but overall an excellent service
Daniel Gooding
18 Oct 2016
Great group of vets, really caring
Carole Henty
22 Sep 2016
I'd like to thank Yohanne for all his help and care with Ebony and for making her last minutes so relaxed. She passed away so peacefully.......much missed but no more discomfort
Katrina Peak
7 Jul 2016
Thank you for helping my cat Maxwell to recover from his broken leg! All the team were so friendly and caring- thank you!
Ciaran Gallagher
19 Nov 2015
The vets long experience and knowledge saved my dog life when a undiagnosed disease was killing her, they recognised and treated the rare disease before it was to late. After a week of 24h care at th...
The vets long experience and knowledge saved my dog life when a undiagnosed disease was killing her, they recognised and treated the rare disease before it was to late. After a week of 24h care at the vets I was uninsured but I didn't need to worry about a shock at the end of the treament as I was told daily her progress and the cost ,which was very reasonable
Jayne Parry
10 Jul 2015
Amazing to both pets and owners. They looked after my dog primarily (which was most important!) - but were also concerned about me!
Rachel Sargent
8 Jul 2015
Thank you so much for the wonderful, efficient and compassionate care you have shown my cat Monty and myself and I really appreciate all the support you have given me.
Mary Starling
6 May 2015
Thank you all so much for your support and guidance this weekend. Despite it being a long BH weekend Dr Watson did everything she could to advise and monitor the situation. Her judgement and clinical ...
Thank you all so much for your support and guidance this weekend. Despite it being a long BH weekend Dr Watson did everything she could to advise and monitor the situation. Her judgement and clinical care and on-going monitoring was absolutely spot on. She possesses an increasingly rare quality among professionals to discuss options for intervention while clearly outlining the risks and benefits of each, allowing the owner to come to an informed decision. Follow-up was appropriate and timely. We are tremendously grateful :-)
Sue Green
11 Feb 2015
The staff are brilliant they have kept me update several times throughout the days when they have had my dog in can not fault their care for the animal and owner differently would recommend this vets ...
The staff are brilliant they have kept me update several times throughout the days when they have had my dog in can not fault their care for the animal and owner differently would recommend this vets to anyone
Jenny Boreham
19 Sep 2014
Would like to thank all the staff for making it home from home for jazz today. And your kindness as always
Sam Bourne
7 Jan 2014
Delightfull
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