I have been with Briar house vet's for over 20years. I've had a couple of issue's since Mrs Smith has left, but they were handled very quickly and professionaly . The receptionists and the veterinary staff are all extremely friendly. Read Less

Friendly and helpful reception staff. Kind and understanding Vets especially Laura. Really reasonable prices (except for neutering male dog) also excellent out of hours service and fairly decent out of hours rates. Misleading information given by saying they have on site hospital for overnight stays as Vet doesn't stay there overnight with your Pet just checks on them a couple times during night. Was told if Pet sick enough get would stay. Would use Vets now Canterbury if needed stay overnight. Nevertheless best vets around. Read Less

Absolutely outstanding practice, they have always been friendly and understanding and even remember my name; BUDWICK!. I have always been seen with care and compassion even when I have been scared they have been patient and considerate. My favourite vet is LAURA!! She is always loving and happy to give me plenty of time, love, hugs and even a cheeky biscuit. I always arrive and leave the practice with a very happy wag and huge smile, love you all and thank you for being so amazing to me!Read Less

Contacted Briar house as my rabbit was unwell and not eating and the staff immediately took on the urgency of the situation and got me an appointment a few hours later. Good care by the vet meant that my rabbit recovered and is now back to full health Read Less

Loveliest staff ever. I came in with my mad spaniel and my three month old baby and they did all they could to make it an easy visit for me (it's never particularly easy with a restless baby). One member of staff even moved my car for me at one point as I had my hands full and someone needed to get out from in front of me in the car park. Fast forward a few weeks and I had to call them up unexpectedly as I thought the dog had broken his tail (joys of owning a spaniel that won't stop wagging it and loves darting in and out of undergrowth). They saw me that evening before they closed and sorted us out. They make a lovely fuss of our dog each time and that makes a big difference. He's a massive tart and loves attention and I have been at practices before where they aren't like that and it makes you wonder if they even really like animals that much! I always think it is really important for dogs to have positive experiences when they see the vet and Briar House provides that. Thanks guys. Much appreciated.Read Less

i unfortunately did not feel i had a very good service since this practice has been taken over, my cat had to go in and unfortunately didn't make it, i was called and given 10 minutes to make a decision to operate on her or not as she was already sedated for the x-ray it was so hard to make a decision that quick and unexpectedly. But she did not pull through, i said i would collect her to bury her in my garden however i couldn't come till 4:30 i phoned three times to find out the final bill but no one could tell me over the phone. When i went to collect her they bought her out into the waiting room in front of other people didn't take me into a separate room as you can imagine i was heart broken and had to share that with people i didn't even know, i felt embarrassed at a really upsetting time for me then to make it worse when i got the bill which i knew would be alot but for me to be standing at the desk with my dead cat then then them to say that's 850 do you want to pay now or later i just felt there was no respect for the fact that Millie was a loved part of my family and i felt that i was treated like another customer coming out of a shopping mall no sympathy or care to what was a really distressing and upsetting time for my family just a thank you goodbye. Also to add while i was waiting in the waiting room on one visit the lady behind the desk took a call i was listening there was a lady confused by the medication she had been given it turned out she had to bring back what she had been given as it was wrong ! also another reason i will not be returning to this practice should i ever have another family petRead Less

Milly is a foster dog with a bad history from old home, she had have a large operation, the staff are Fab with her they don't rush show so much love and care are always there to help any time. Highly recommend them xxRead Less

I couldn't wish for better people to be looking after my poorly pooch, Bear has been looked after better than I could of wished for and he gets spoilt rotten with cuddles too. Huge thank you to Abbi and Enrico as they have both gone above and beyond for myself and Bear, I can't thank you all enough xx Read Less

Had to take our much loved dog Twix to Briar House this week as he had become poorly. At 14yrs old there was not a lot that could be done and sadly he had to be put down. The treatment we received was absolutely first class. Clear explainations at all times, empathy, care and utmost professionalism. The staff made a terrible experience much easier. Would not hesitate to recommend them to anyone. Thank you. X Read Less

I have been using Briar house for many years now and have found them to be helpful and above all compassionate especially when i have had an ill pet or had to do the awful task of putting one of my animals to sleep. I have felt supported and fully informed and can't recommend Sue, Victor and the lovely team more highly, they do a great job. Read Less

Absolutely amazing. My dog was treated by Victor as an emergency last year, and the care and compassion he gave him as well as expertise most definitely saved his life! My dog became so attached to Victor he would only walk for him and not us! Everything I would expect for any pets. Reasonably priced. Was exceptionally impressed when I returned with my again - healthy dog, all the staff made a fuss of him, which has cured his fear of vets!! Can't express how grateful I am, and will recommend till the day. And as for Victor, I would recommend him to treat my grandmother if I could! The compassionate and knowledge he demonstrated puts the rest of Thanet vets to shame! Well done and thank you very much! Read Less

I've been taking my much loved bichons to Briar House for approx 15 years. The service is second to none, all the staff are helpful, caring & I can honestly say that I trust them totally. Robbie is well known at the practice as he has ongoing problems sadly, but the staff go out of their way to support my special boy & me! Well done Briar House & thank you so much for all you do, Debbie Dennison Read Less