With our colleagues at Manor Vets we offer a full 24 hr service for emergencies. Call 01303 248501 and you will be directed to the duty Vet If you pet is with us in hospital overnight it will have a resident veterinary surgeon or qualified veterinary nurse in attendance, very few practices are able to offer this service.
Reviews
Dogowner
8 Jul 2021
REPORT
After supporting them for 12 years, I was so disappointed to learn that there are no vets there at the moment. So they cannot do injections & health checks which are due for my dog. They have, however... Read More
After supporting them for 12 years, I was so disappointed to learn that there are no vets there at the moment. So they cannot do injections & health checks which are due for my dog. They have, however, continued to take my monthly direct debit which pays for this. The excuse was that there is a national shortage of vets. Hmm. Not so. I got an appointment for a few days later at a local vet. Seems medivet are having a crisis retaining vets. Not surprising if they treat them with the same contempt as they treat their customers. Very very poor. Read Less
leonie wootton
6 Jul 2018
REPORT
Staff very friendly and helpful, whilst dealing with an emergency and another critical dog, our appointment was put back, but front of desk kept us well watered and up to date with how long things wou... Read More
Staff very friendly and helpful, whilst dealing with an emergency and another critical dog, our appointment was put back, but front of desk kept us well watered and up to date with how long things would take. Read Less
Fiona Dungay
23 Apr 2018
REPORT
We love the customer service at Anna House. The vets are always lovely and we feel like we get really good advice. I also love the pay-monthly option. I have recommended to other friends already.
Elizabeth Heslewood
14 Mar 2018
REPORT
Caring and professional. A lovely atmosphere .
Ann Rule
7 Feb 2018
REPORT
Everyone at Anna House is so kind and friendly, from the lovely ladies at reception, to the nurses and to the vets themselves. They were so lovely with my beautiful Jess when she passed away, and so k... Read More
Everyone at Anna House is so kind and friendly, from the lovely ladies at reception, to the nurses and to the vets themselves. They were so lovely with my beautiful Jess when she passed away, and so kind to me. And now I have a feisty kitten Jasmine, who they laugh and play with. They don’t even seem to mind when she tries to bite them! I always recommend Anna House to people and I would never go anywhere else. Read Less
Sharron Atkins
14 Dec 2017
REPORT
Staff and vets extremely friendly and caring. Saw Alissa and cannot thank her enough for her care and diligence with my dog. She has a fantastic way with animals. First person to be able to clip my... Read More
Staff and vets extremely friendly and caring. Saw Alissa and cannot thank her enough for her care and diligence with my dog. She has a fantastic way with animals. First person to be able to clip my dogs nails in two years. Tried other vets and groomers etc. Cannot rate her highly enough Read Less
Hannah Barker
23 Mar 2017
REPORT
I wish I could rate Anna House higher.
The staff are lovely, caring and very friendly.
Appointments are easy to come by.
However, recently my puppy needed an operation. The quote was nearly 1000 mo... Read More
I wish I could rate Anna House higher.
The staff are lovely, caring and very friendly.
Appointments are easy to come by.
However, recently my puppy needed an operation. The quote was nearly 1000 more expensive than the price we actually paid at another local vet (who was very impressive, the quality of care for my puppy was not at all downgraded).
It is a massive shame that I will no longer return there as I did like all the staff. But the quoted price was just ridiculous in all honesty. Read Less
Sandra Mockridge
5 Jan 2017
REPORT
We have been using Anna House for over 40 years which kind of speaks for itself! We have many animals which have been seen here and all the staff are lovely, too many to mention all individually, b... Read More
We have been using Anna House for over 40 years which kind of speaks for itself! We have many animals which have been seen here and all the staff are lovely, too many to mention all individually, but special mention to Clare, Sofia, Tracy and Sue. Sofia has gone out of her way to look into things for us. Would highly recommend it! The Mockridge family!Read Less
Adrian Stacey
16 Dec 2016
REPORT
Very friendly and efficient throughout. Parking is easy with a pet.
Vanessa Elvy
18 Jul 2016
REPORT
Thank you Dr Danut Lungu for great care you have given Lucy. You performed surgery on Lucy's eye on 7th July, if it hadn't been for your great veterinary skills she may of lost her sight, also you hav... Read More
Thank you Dr Danut Lungu for great care you have given Lucy. You performed surgery on Lucy's eye on 7th July, if it hadn't been for your great veterinary skills she may of lost her sight, also you have diagnosed Lucy with osteoarthritis in her back legs. Being a beagle Lucy comes with so problems but you have help me get her back to her old self. Thank you again Vanessa Elvy Read Less
Karen Mordecai
16 Jul 2016
REPORT
Have been going to Anna house for a few years now with my many cats, all of their staff are exceptional. Just recently I have seen the new vet "Danut" with one of my early generation cats ( Kamili ) ... Read More
Have been going to Anna house for a few years now with my many cats, all of their staff are exceptional. Just recently I have seen the new vet "Danut" with one of my early generation cats ( Kamili ) Danut has gone above and beyond himself to help Kamili and myself feel comfortable and tend to her needs, I am impressed to say the least. Very professional and caring as are Sofia and Liz. Read Less
Marlene Leach
23 Jun 2016
REPORT
My puppy, Lola, had swallowed some stones from the garden rang Anna House and they saw her straight away. She had an operation that day as one stone was stuck in her intestine. 2 days later and you w... Read More
My puppy, Lola, had swallowed some stones from the garden rang Anna House and they saw her straight away. She had an operation that day as one stone was stuck in her intestine. 2 days later and you wouldn't have thought she'd had such a serious op. Thanks Anna House you saved Lola's life. Wonderful staff wonderful service x Read Less
Sharon Pateman
23 May 2016
REPORT
I've had four dogs over the last ten years . All rescue , all with special care needs, the staff have been wonderful, always supportive all understanding even with my very nervous and big black Labrad... Read More
I've had four dogs over the last ten years . All rescue , all with special care needs, the staff have been wonderful, always supportive all understanding even with my very nervous and big black Labrador who is not appreciative of any medical attention. I just wamt it known that I trust this vets practice and would always highly recommend them. Read Less
Pam Tonothy
20 May 2016
REPORT
Always very helpful, fab staff and very accommodating too.
Katrina Giles
11 Mar 2016
REPORT
My cat was biting her lower back and suffering while using her tray. I took to my original vet, but due to the fact the vet wasn't fluent in English it made it hard to discuss the situation. I rang A... Read More
My cat was biting her lower back and suffering while using her tray. I took to my original vet, but due to the fact the vet wasn't fluent in English it made it hard to discuss the situation. I rang Anna House and explained that I was eager to have bloods taken and an X-ray - They fit us in two days later. On arriving at the surgery I was greeted and met by vet surgeon Sofia. She was brilliant with our cat, has a natural way with her and I felt confident to leave her in her hands. The bloods were taken and the results back within hr, no X-ray was needed as we found she has an allergy to her food. Thankful to Sofia and her team, will be using Royal Canin for next 2 myths. Fingers crossed our cat heals up well. Read Less
Samantha Julia Graham
10 Nov 2015
REPORT
Such kind, polite and caring group of people! Highly recommend for other pet owner's :) x
Kate Poulton
2 Oct 2015
REPORT
Just registered and had first appointment for moo one of my 2 dogs. They really enjoyed their trip to the vets today lots of fuss and treats, the fact my dogs were relaxed and happy reassures me moo i... Read More
Just registered and had first appointment for moo one of my 2 dogs. They really enjoyed their trip to the vets today lots of fuss and treats, the fact my dogs were relaxed and happy reassures me moo is in the best hands for her forth coming operation. Lovely staff here. Read Less
Carina Pieries
21 Aug 2015
REPORT
Elizabeth is the kindest, caring vet I have had the pleasure of meeting. She did everything she could for our cat Kitty. She always has the time to talk to owners and displays such patience. She is an... Read More
Elizabeth is the kindest, caring vet I have had the pleasure of meeting. She did everything she could for our cat Kitty. She always has the time to talk to owners and displays such patience. She is an exceptional vet. We hope she will continue at Anna House for many years. Thank you Elizabeth for everything. Read Less
Charmaine ward
1 Jul 2015
REPORT
Love Anna House and the veterinary staff. They genuinely care about your pet and aim to make the visit a stress free as possible.
Tanya I.
22 Feb 2015
REPORT
The staff were very understanding and helpful and compassionate when my mother and father in law had to have their 16 year old Maltese Poodle put to sleep. They even recieved a sympathy card in the po... Read More
The staff were very understanding and helpful and compassionate when my mother and father in law had to have their 16 year old Maltese Poodle put to sleep. They even recieved a sympathy card in the post which made them feel like they were a lot more tan just another client. Read Less
Kim Norton
24 Nov 2014
REPORT
Have looked after our cats for over 20 years. Always so kind and considerate to them. Cannot recommend highly enough.
Dan Birkin
11 Aug 2012
REPORT
Have been using Anna House for 2 years now and must say it is one of the best Vet clinics I've attended. Staff are always friendly, always try to be as flexible as possible and, probably most importan... Read More
Have been using Anna House for 2 years now and must say it is one of the best Vet clinics I've attended. Staff are always friendly, always try to be as flexible as possible and, probably most importantly, been great with the animals and their treatments. The loyalty card is just an added bonus. Read Less
A Google User
13 Jan 2010
REPORT
completely different experience from the review below! I took my pet there for general check up and regular flee treatment and worming treatment. Was not at all over priced and assured me that my pet ... Read More
completely different experience from the review below! I took my pet there for general check up and regular flee treatment and worming treatment. Was not at all over priced and assured me that my pet did not need flee treatment. I thought the staff were very nice and understanding as my pet was a rescue and very nervous, I liked the atmosphere and it was a very bright, clean and welcoming environment. Read Less
With our colleagues at Manor Vets we offer a full 24 hr service for emergencies. Call 01303 248501 and you will be directed to the duty Vet If you pet is with us in hospital overnight it will have a resident veterinary surgeon or qualified veterinary nurse in attendance, very few practices are able to offer this service.
After supporting them for 12 years, I was so disappointed to learn that there are no vets there at the moment. So they cannot do injections & health checks which are due for my dog. They have, however... Read More
After supporting them for 12 years, I was so disappointed to learn that there are no vets there at the moment. So they cannot do injections & health checks which are due for my dog. They have, however, continued to take my monthly direct debit which pays for this. The excuse was that there is a national shortage of vets. Hmm. Not so. I got an appointment for a few days later at a local vet. Seems medivet are having a crisis retaining vets. Not surprising if they treat them with the same contempt as they treat their customers. Very very poor. Read Less
leonie wootton
6 Jul 2018
REPORT
☆☆☆☆☆
REPORT
Staff very friendly and helpful, whilst dealing with an emergency and another critical dog, our appointment was put back, but front of desk kept us well watered and up to date with how long things wou... Read More
Staff very friendly and helpful, whilst dealing with an emergency and another critical dog, our appointment was put back, but front of desk kept us well watered and up to date with how long things would take. Read Less
Fiona Dungay
23 Apr 2018
REPORT
☆☆☆☆☆
REPORT
We love the customer service at Anna House. The vets are always lovely and we feel like we get really good advice. I also love the pay-monthly option. I have recommended to other friends already.
Elizabeth Heslewood
14 Mar 2018
REPORT
☆☆☆☆☆
REPORT
Caring and professional. A lovely atmosphere .
Ann Rule
7 Feb 2018
REPORT
☆☆☆☆☆
REPORT
Everyone at Anna House is so kind and friendly, from the lovely ladies at reception, to the nurses and to the vets themselves. They were so lovely with my beautiful Jess when she passed away, and so k... Read More
Everyone at Anna House is so kind and friendly, from the lovely ladies at reception, to the nurses and to the vets themselves. They were so lovely with my beautiful Jess when she passed away, and so kind to me. And now I have a feisty kitten Jasmine, who they laugh and play with. They don’t even seem to mind when she tries to bite them! I always recommend Anna House to people and I would never go anywhere else. Read Less
Sharron Atkins
14 Dec 2017
REPORT
☆☆☆☆☆
REPORT
Staff and vets extremely friendly and caring. Saw Alissa and cannot thank her enough for her care and diligence with my dog. She has a fantastic way with animals. First person to be able to clip my... Read More
Staff and vets extremely friendly and caring. Saw Alissa and cannot thank her enough for her care and diligence with my dog. She has a fantastic way with animals. First person to be able to clip my dogs nails in two years. Tried other vets and groomers etc. Cannot rate her highly enough Read Less
Hannah Barker
23 Mar 2017
REPORT
☆☆☆☆☆
REPORT
I wish I could rate Anna House higher.
The staff are lovely, caring and very friendly.
Appointments are easy to come by.
However, recently my puppy needed an operation. The quote was nearly 1000 mo... Read More
I wish I could rate Anna House higher.
The staff are lovely, caring and very friendly.
Appointments are easy to come by.
However, recently my puppy needed an operation. The quote was nearly 1000 more expensive than the price we actually paid at another local vet (who was very impressive, the quality of care for my puppy was not at all downgraded).
It is a massive shame that I will no longer return there as I did like all the staff. But the quoted price was just ridiculous in all honesty. Read Less
Sandra Mockridge
5 Jan 2017
REPORT
☆☆☆☆☆
REPORT
We have been using Anna House for over 40 years which kind of speaks for itself! We have many animals which have been seen here and all the staff are lovely, too many to mention all individually, b... Read More
We have been using Anna House for over 40 years which kind of speaks for itself! We have many animals which have been seen here and all the staff are lovely, too many to mention all individually, but special mention to Clare, Sofia, Tracy and Sue. Sofia has gone out of her way to look into things for us. Would highly recommend it! The Mockridge family!Read Less
Adrian Stacey
16 Dec 2016
REPORT
☆☆☆☆☆
REPORT
Very friendly and efficient throughout. Parking is easy with a pet.
Vanessa Elvy
18 Jul 2016
REPORT
☆☆☆☆☆
REPORT
Thank you Dr Danut Lungu for great care you have given Lucy. You performed surgery on Lucy's eye on 7th July, if it hadn't been for your great veterinary skills she may of lost her sight, also you hav... Read More
Thank you Dr Danut Lungu for great care you have given Lucy. You performed surgery on Lucy's eye on 7th July, if it hadn't been for your great veterinary skills she may of lost her sight, also you have diagnosed Lucy with osteoarthritis in her back legs. Being a beagle Lucy comes with so problems but you have help me get her back to her old self. Thank you again Vanessa Elvy Read Less
Karen Mordecai
16 Jul 2016
REPORT
☆☆☆☆☆
REPORT
Have been going to Anna house for a few years now with my many cats, all of their staff are exceptional. Just recently I have seen the new vet "Danut" with one of my early generation cats ( Kamili ) ... Read More
Have been going to Anna house for a few years now with my many cats, all of their staff are exceptional. Just recently I have seen the new vet "Danut" with one of my early generation cats ( Kamili ) Danut has gone above and beyond himself to help Kamili and myself feel comfortable and tend to her needs, I am impressed to say the least. Very professional and caring as are Sofia and Liz. Read Less
Marlene Leach
23 Jun 2016
REPORT
☆☆☆☆☆
REPORT
My puppy, Lola, had swallowed some stones from the garden rang Anna House and they saw her straight away. She had an operation that day as one stone was stuck in her intestine. 2 days later and you w... Read More
My puppy, Lola, had swallowed some stones from the garden rang Anna House and they saw her straight away. She had an operation that day as one stone was stuck in her intestine. 2 days later and you wouldn't have thought she'd had such a serious op. Thanks Anna House you saved Lola's life. Wonderful staff wonderful service x Read Less
Sharon Pateman
23 May 2016
REPORT
☆☆☆☆☆
REPORT
I've had four dogs over the last ten years . All rescue , all with special care needs, the staff have been wonderful, always supportive all understanding even with my very nervous and big black Labrad... Read More
I've had four dogs over the last ten years . All rescue , all with special care needs, the staff have been wonderful, always supportive all understanding even with my very nervous and big black Labrador who is not appreciative of any medical attention. I just wamt it known that I trust this vets practice and would always highly recommend them. Read Less
Pam Tonothy
20 May 2016
REPORT
☆☆☆☆☆
REPORT
Always very helpful, fab staff and very accommodating too.
Katrina Giles
11 Mar 2016
REPORT
☆☆☆☆☆
REPORT
My cat was biting her lower back and suffering while using her tray. I took to my original vet, but due to the fact the vet wasn't fluent in English it made it hard to discuss the situation. I rang A... Read More
My cat was biting her lower back and suffering while using her tray. I took to my original vet, but due to the fact the vet wasn't fluent in English it made it hard to discuss the situation. I rang Anna House and explained that I was eager to have bloods taken and an X-ray - They fit us in two days later. On arriving at the surgery I was greeted and met by vet surgeon Sofia. She was brilliant with our cat, has a natural way with her and I felt confident to leave her in her hands. The bloods were taken and the results back within hr, no X-ray was needed as we found she has an allergy to her food. Thankful to Sofia and her team, will be using Royal Canin for next 2 myths. Fingers crossed our cat heals up well. Read Less
Samantha Julia Graham
10 Nov 2015
REPORT
☆☆☆☆☆
REPORT
Such kind, polite and caring group of people! Highly recommend for other pet owner's :) x
Kate Poulton
2 Oct 2015
REPORT
☆☆☆☆☆
REPORT
Just registered and had first appointment for moo one of my 2 dogs. They really enjoyed their trip to the vets today lots of fuss and treats, the fact my dogs were relaxed and happy reassures me moo i... Read More
Just registered and had first appointment for moo one of my 2 dogs. They really enjoyed their trip to the vets today lots of fuss and treats, the fact my dogs were relaxed and happy reassures me moo is in the best hands for her forth coming operation. Lovely staff here. Read Less
Carina Pieries
21 Aug 2015
REPORT
☆☆☆☆☆
REPORT
Elizabeth is the kindest, caring vet I have had the pleasure of meeting. She did everything she could for our cat Kitty. She always has the time to talk to owners and displays such patience. She is an... Read More
Elizabeth is the kindest, caring vet I have had the pleasure of meeting. She did everything she could for our cat Kitty. She always has the time to talk to owners and displays such patience. She is an exceptional vet. We hope she will continue at Anna House for many years. Thank you Elizabeth for everything. Read Less
Charmaine ward
1 Jul 2015
REPORT
☆☆☆☆☆
REPORT
Love Anna House and the veterinary staff. They genuinely care about your pet and aim to make the visit a stress free as possible.
Tanya I.
22 Feb 2015
REPORT
☆☆☆☆☆
REPORT
The staff were very understanding and helpful and compassionate when my mother and father in law had to have their 16 year old Maltese Poodle put to sleep. They even recieved a sympathy card in the po... Read More
The staff were very understanding and helpful and compassionate when my mother and father in law had to have their 16 year old Maltese Poodle put to sleep. They even recieved a sympathy card in the post which made them feel like they were a lot more tan just another client. Read Less
Kim Norton
24 Nov 2014
REPORT
☆☆☆☆☆
REPORT
Have looked after our cats for over 20 years. Always so kind and considerate to them. Cannot recommend highly enough.
Dan Birkin
11 Aug 2012
REPORT
☆☆☆☆☆
REPORT
Have been using Anna House for 2 years now and must say it is one of the best Vet clinics I've attended. Staff are always friendly, always try to be as flexible as possible and, probably most importan... Read More
Have been using Anna House for 2 years now and must say it is one of the best Vet clinics I've attended. Staff are always friendly, always try to be as flexible as possible and, probably most importantly, been great with the animals and their treatments. The loyalty card is just an added bonus. Read Less
A Google User
13 Jan 2010
REPORT
☆☆☆☆☆
REPORT
completely different experience from the review below! I took my pet there for general check up and regular flee treatment and worming treatment. Was not at all over priced and assured me that my pet ... Read More
completely different experience from the review below! I took my pet there for general check up and regular flee treatment and worming treatment. Was not at all over priced and assured me that my pet did not need flee treatment. I thought the staff were very nice and understanding as my pet was a rescue and very nervous, I liked the atmosphere and it was a very bright, clean and welcoming environment. Read Less