Manor Veterinary Clinic

Outstanding customer service, reception always friendly warm and welcoming, all the vets are professional and truly caring, and explain everything and listen well. Thank you for continuing care of our boys.. Read Less

Not welcoming - we called ahead to tell them about the situation with our girl who was in whelp with a possible puppy being stuck - they said to bring her in - when we got there the receptionist did not respond to our hello. And when she did she said she’d let the vet know we where here but still sat at her desk! 5 mins later she went to tell the vet! The vet was extremely slow - but didn’t seem to know what to do wouldn’t give oxytocin and said she may need a Caesarian and or a scan - she felt our girls tummy and said she “thinks” there is a puppy there. The vet then said after 20mins that they can’t perform the operation as they don’t do after hours! So refered is to Newham court Maidstone. The vet phoned them and told them incorrect information so the receptionist had to correct her. Our girl was now very distressed as vets make her nervous (we told them this before we went in) and her 3 new pups were in a heated box so she was also concerned about her pups. Rather than letting us go home to calm our girl down the vet had us wait while she called Newham court vets in Maidstone and then said they are calling her back but that we should wait until they called her back. Meanwhile our girl is in the car wanting to get to her pups. But also shaking due to being nervous and in whelp. We finally had to walk out as it was taking far to long. We were there for a 30-40mins. Our girl had already gone 3 hours in between pups it was now 4 hours! I do not recommend this vets at all - given that the situation needed fast decisions due to its nature and the live of a puppy. Thank fully however when we arrived home 5 mins later she gave birth to a live baby boy (the sack had burst as we initially thought) we had braised ourselves thinking is could be stillborn like his sister but he was and is a healthy boy - our girl then had two more pups. We had told the vet we felt more pups in there but she didn’t seem to believe us. I will not be giving this surgery any money as their service was very poor. We phoned them at 4:08 and arrived there at 4:30 - we got back home by 5:20 - it took the vets 40 minutes to help us and then nothing happened - but they did phone us back - at that point our girl was pushing so we couldn’t answer - the vet left a voicemail message asking us to phone her rather than telling us the outcome - which was that Newham court do not do an out of hours service - it was awful and an extremely worrying situation. They story of our girls full whelp and what we told the vets: Our girls first pup a girl was stillborn - she then had 3 boys all healthy - the last boy was born at 1:33pm - 3 hours passed and our girl was not settling so we took her out for a wee - when she got back in the whelping box some fluid came out (it looked sack fluid) so were concerned that a sack had burst. We felt more puppies moving in her uterus and our girl had stopped pushing. We wanted advice from the vet as to what we should do as we realised that this could be fatal..... 40mins spent int the vet (see above) On arriving home our girl then 2 more boys (one at 5:36pm and one at 5:51pm) she then had a girl at 7:03pm - 5 boys and 1 girl - all healthy and doing well. She is an amazing first time mummy. So this story ends well - it could have been the opposite if we had listened to the vet. Read Less

Having moved here about 10 months ago I was recommended by someone to use Manor Vet Clinic. I have not looked back ..I have 3 dogs and two cats all of my lovely dogs have had to have teeth out which Manor have handled in a sensitive and caring way ..they are so informative and go through all the procedures in depth , one of the dogs is a rescue dog and has "issues" and the lovely Andrea took me and my husband into a private room and spent a long time advising us on how to handle him and his problems . Amazing ....I cannot fault the staff, Mr Barnes and the other vets who have dealt with our mad pugs and Freddie the Llasa x Read Less

I cannot say enough how grateful we are to all the staff here. Our little Fern has recovered fully from her cruciate/patella luxation op which was diagnosed and treated within a few weeks. The service is second to none with kind, caring and compassionate staff. I am a worrier and each time I have visited (with either of my girlies) they have been extremely informative and totally reassuring. Thank you guys oh and Brackens meds, only given yesterday, are already working!! Read Less

Best vets around. Had 2 incidents with 2 different cats in the last 2 weeks and they have seen us straight away and the vets have been very calming and one of the only vets that actually cares about the animals! Read Less

My poor hen Charlotte was mis diagnosed last year by this vets. Her face had been injured and her tongue was poking through her cheek. The vet did not realise this and tried to pull the growth (tongue) off. I took Lotte to another vet who realised the problem and operated but not before pour Lotte had been suffering for a few day! More recently I had to have another hen Penny put to sleep, they charged 16 which is more expensive than other vets, they didn't tell me they would then be trying to charge another 13.50 for disposing of the body (a tiny little hen) this is extortionate and I don't like their attitude. I will not be using this vets again. Read Less

Although I now live in France Manor Vets have always been helpful with my inquiries and ready to offer their services . They have been a mine of information for me in sourcing food for a American clients dog with many allergies. He is now happily eating his meals and gaining weight again. Can't thank you enough, and big thanks from Charley the Yorkiepoo Read Less

Sadly my cat Tilly was found by the vet on the roadside. We received a call as she was microchipped. The staff have been so kind and sympathetic to us, I would highly recommend this vets as they genuinely seem to care about the pets and owners which is the most important thing. Hopefully the staff will read this and I would like to thank you at this difficult time for us for all your kindness. Donna Field. Read Less

This surgery has a really good car park and very easy to use walk in area with useful information and water bowls for pets.. It's a very impressive building from the outside and the inside is too. I am always greeted in a friendly and professional manner and promptly. Has large windows and plenty of seating areas for clients and their pets, cat and dog areas are separately positioned in the spacious waiting area. There is a toilet for use by clients There are also tables to place your cat's basket on. A very well thought out design I have every faith in this Veterinary clinic, and have been a client of theirs for 44 years now. That in itself proves that I trust them to do the best job within their capabilities. I am offered a seat and asked to tell the vet my concerns, which he listens carefully to and makes notes of. Then will explain in layman's terms what can be done and what they will offer. If necessary he will draw a picture of what it is or could be going on inside my pet's body, and let me know what could happen if no action is taken. Tony Barnes first impression/diagnosis was indeed right. A good vet's job is to make the client feel as relaxed and confident as possible, as it's about good customer relations as much as the pets welfare. They manage both here. Wouldn't go anywhere else although I've moved further away. They've treated my pet hamsters, gerbils pet rats and now cats and all were treated equally well. Read Less

I cannot recommend Manor Vets more highly....they are professional... supportive... attentive. ..and treat you and your pet like one of the family. That goes from the front of house in receptionists...to the nurses and vets. You or your pets will not get better than this team... Read Less

Tony Barnes (and his team) have been my Vets for more years than I care to own up to! I usually go to Lyminge Surgery for convenience sake unless it is something that needs more equipment like a scan etc. etc. etc. Tony has looked after my cats, dogs, ferrets and once a Crow with a broken wing ... I wouldn't take my animals anywhere else. Thank you all for your caring, efficient and friendly service. Read Less

Many thanks to Steph for turning out to treat Meg's acute cystitis yesterday evening. Meg was soon much calmer and more comfortable and actually slept well. She is a bit under the weather today but coping well and very calm. Thank you. Read Less