Just back from another appointment at Lordswood Surgery and as usual very professional. Our dog Bailey not great with vets but Issey is always very reassuring with him. We would always recommend this ... Read More
Just back from another appointment at Lordswood Surgery and as usual very professional. Our dog Bailey not great with vets but Issey is always very reassuring with him. We would always recommend this vets practise and Issey in particular. Read Less
Dan
8 Jul 2018
REPORT
Very helpful staff and clean environment. The vets always take time to make all necessary checks so you can leave with confifence. We had an insurance claim to make and they took all the forms and adv... Read More
Very helpful staff and clean environment. The vets always take time to make all necessary checks so you can leave with confifence. We had an insurance claim to make and they took all the forms and advised us they would make sure everything went through and within two weeks we had been contacted from the pet insurance company saying payment would be made. Have been there a total of three times and will continue to use them. Don't be worried if your dog does a wee on the floor as apparently they all do it through out the day! Read Less
angela turner
7 Jul 2018
REPORT
Very helpful, supportive vets and nurses. Some parking available. Woyld recommend the practise.
Penny
22 Jun 2018
REPORT
Fantastic, straight to them from finding my cat not well, many thanks
Matthew Sims
11 Jun 2018
REPORT
Great place. Service from the staff is great
Annabel Gibson
4 May 2018
REPORT
Couldn't praise this surgery more....I was not a registered patient but when my cat became unwell and needed some attention, a quick phone call and a very friendly nurse called Emma told me to go st... Read More
Couldn't praise this surgery more....I was not a registered patient but when my cat became unwell and needed some attention, a quick phone call and a very friendly nurse called Emma told me to go straight up..within 20 minutes my cat was treated and made more comfortable.... thankyou so so much...Will definitely recommend to others . Read Less
Ron Frampton
1 May 2018
REPORT
Our little dog would not be alive today if it was not for the quick response of these people thank you so much !!.
Jason Byrne
27 Jan 2018
REPORT
Lovely staff very relaxed atmosphere.
Paul Raymond
27 Oct 2017
REPORT
Good vets. A little slow sometimes hence not 5 stars
Daniel Foster
29 Sep 2017
REPORT
Friendly, helpful and considerate staff. Prices are reasonable, and the appointment almost always run on time.
Dylan Vieira
4 Jul 2017
REPORT
Friendly staff but quite expensive, as expected. I believe that they offer deals if you bring multiple animals at the same time.
Leigh Thompson
13 Feb 2017
REPORT
I cannot express enough how brilliant all the staff are at the oaks especially ruth she is amazing and goes above and beyond for both your pet and you, highly recommend
Emma Rose
12 Feb 2017
REPORT
Kind.and caring wonderful human beings.. they have been so nice..my tyson had to be put down ..i loved him so much..but they gave him the dignity he deserved..i will always keep those in my heart as i... Read More
Kind.and caring wonderful human beings.. they have been so nice..my tyson had to be put down ..i loved him so much..but they gave him the dignity he deserved..i will always keep those in my heart as i know that mine has been broken...you know who you are ..thank you xx all at Warren house xxxx Read Less
Michael Farraker
28 Jan 2017
REPORT
Julie Bowyer
13 Jan 2017
REPORT
I cannot recommend the Oaks highly enough. I have been taking my dogs there for the last 11 years. In all that time Poppy and Buster (who is sadly no longer with us) have never had anything but the ... Read More
I cannot recommend the Oaks highly enough. I have been taking my dogs there for the last 11 years. In all that time Poppy and Buster (who is sadly no longer with us) have never had anything but the best treatment and care. Everyone, receptionists, nurses and vets have always been wonderful not only to my beloved dogs but also to me, helping me with advice and comfort when I have had to make difficult decisions. Today I trust them implicitly to do their very best for Poppy as she grows older and she is always treated with love and care by everyone on our visits. Thank you to all at the Oaks - you are an amazing team. Read Less
Hazel Davison
30 Nov 2016
REPORT
I've visited Christmas Lane vets a few times recently with Barney, my Golden Retriever puppy. He had vaccinations, surgery & also had to go in because of sickness problems. Every single person here ha... Read More
I've visited Christmas Lane vets a few times recently with Barney, my Golden Retriever puppy. He had vaccinations, surgery & also had to go in because of sickness problems. Every single person here has been fantastic looking after him, from the welcoming receptionists to the friendly nurses and vets. You can really see how proud everyone is of the job they do & they love our pets too. Barney even got invited back just to say hello I know some pets are really frightened of the vets, but I definitely recommend Christmas Lane. Barney says 'woof' & thank you for looking after me so well (& ps; treats are always gratefully received ) xxx Read Less
Carol Oliver
10 Nov 2016
REPORT
The vets is very helpful and caring, but with every private vet they are expensive.
Deni Hooper
3 Nov 2016
REPORT
Thank you to all at Christmas Lane & Warren House Vets who always care for our dogs in a friendly & sympathetic way.
Stephanie Reast
1 Nov 2016
REPORT
My dog has died in front of me as a result of a vets incompetence. Blood test results suggested infection but she was never offered iv antibiotics. The infection spread into her body. I literally wat... Read More
My dog has died in front of me as a result of a vets incompetence. Blood test results suggested infection but she was never offered iv antibiotics. The infection spread into her body. I literally watched her deteriorate every day but vet was so blinkered in diagnosing one thing, she missed what was right in front of her. If you are not happy, trust your instinct and get a second opinion before it's too late Read Less
Vivien Humphrey
19 Oct 2016
REPORT
Absolutely disgusting, my puppy was supposed to have the free 4weeks insurance, someone forgot to activate it, iv only just found out. How incompetent, good job my pup has been ok up to now when iv en... Read More
Absolutely disgusting, my puppy was supposed to have the free 4weeks insurance, someone forgot to activate it, iv only just found out. How incompetent, good job my pup has been ok up to now when iv enquired about this, is all they could do is apologise, how that would of helped in the case I needed to make a claim I do not know, will not be setting foot in there AGAINRead Less
Terence Brown
8 Oct 2016
REPORT
really friendly staff.
Jennifer Ashmore
4 Oct 2016
REPORT
What a fabulous team @Anchor Road Rochester !!Myrtle just had her 1st jabs (accompanied by a staff cuddle fest). So good to know my little girl and her big brother are in the hands of people that real... Read More
What a fabulous team @Anchor Road Rochester !!Myrtle just had her 1st jabs (accompanied by a staff cuddle fest). So good to know my little girl and her big brother are in the hands of people that really do care ;) Read Less
Sharen Wild
6 Sep 2016
REPORT
I accompanied my friend to the Oaks veterinary Surgery Lordswood for her labradoodles 1st puppy health check. I found the front of house and nursing staff most welcoming, caring and professional. Ev... Read More
I accompanied my friend to the Oaks veterinary Surgery Lordswood for her labradoodles 1st puppy health check. I found the front of house and nursing staff most welcoming, caring and professional. Even being offered a refreshing drink, whilst waiting. Lovely afternoon there and promptly made an appointment for Crystals flea and worming treatment. Read Less
Petra Mansfield
5 Jul 2016
REPORT
Absoulatey love the oaks:-) fantastic caring service everytime. Always a warm welcome from the receptionists and a cheery smile even after a long day. The vets are just so helpful and always there to ... Read More
Absoulatey love the oaks:-) fantastic caring service everytime. Always a warm welcome from the receptionists and a cheery smile even after a long day. The vets are just so helpful and always there to give advice as do the nurses. Highly recommend them . 10 stars from me and thankyou x Read Less
John Lawton
25 Apr 2016
REPORT
I would just like to say how pleased I am with the staff and my experiences at The Oaks. Having recently moved into the county, it is so difficult to find a vets that you trust to look after your litt... Read More
I would just like to say how pleased I am with the staff and my experiences at The Oaks. Having recently moved into the county, it is so difficult to find a vets that you trust to look after your little ones. The reception staff are so welcoming, friendly and helpful. The nurses are professional and knowledgable. The Vet that I have seen on a number of occasions, Sarla, showed incredible knowledge and understanding. Sarla issued my Hollies Pet Passport which enabled us to take her on holiday to France and Spain. The overall experience was painless and trouble free. As I said, we haven't been in Kent long and the Oaks is our third vets since moving here. We are very happy with the Oaks and we hope to be using them for a long time, even Hollie enjoys going there and gets especially excited at the staff on reception. Read Less
Just back from another appointment at Lordswood Surgery and as usual very professional. Our dog Bailey not great with vets but Issey is always very reassuring with him. We would always recommend this ... Read More
Just back from another appointment at Lordswood Surgery and as usual very professional. Our dog Bailey not great with vets but Issey is always very reassuring with him. We would always recommend this vets practise and Issey in particular. Read Less
Dan
8 Jul 2018
REPORT
☆☆☆☆☆
REPORT
Very helpful staff and clean environment. The vets always take time to make all necessary checks so you can leave with confifence. We had an insurance claim to make and they took all the forms and adv... Read More
Very helpful staff and clean environment. The vets always take time to make all necessary checks so you can leave with confifence. We had an insurance claim to make and they took all the forms and advised us they would make sure everything went through and within two weeks we had been contacted from the pet insurance company saying payment would be made. Have been there a total of three times and will continue to use them. Don't be worried if your dog does a wee on the floor as apparently they all do it through out the day! Read Less
angela turner
7 Jul 2018
REPORT
☆☆☆☆☆
REPORT
Very helpful, supportive vets and nurses. Some parking available. Woyld recommend the practise.
Penny
22 Jun 2018
REPORT
☆☆☆☆☆
REPORT
Fantastic, straight to them from finding my cat not well, many thanks
Matthew Sims
11 Jun 2018
REPORT
☆☆☆☆☆
REPORT
Great place. Service from the staff is great
Annabel Gibson
4 May 2018
REPORT
☆☆☆☆☆
REPORT
Couldn't praise this surgery more....I was not a registered patient but when my cat became unwell and needed some attention, a quick phone call and a very friendly nurse called Emma told me to go st... Read More
Couldn't praise this surgery more....I was not a registered patient but when my cat became unwell and needed some attention, a quick phone call and a very friendly nurse called Emma told me to go straight up..within 20 minutes my cat was treated and made more comfortable.... thankyou so so much...Will definitely recommend to others . Read Less
Ron Frampton
1 May 2018
REPORT
☆☆☆☆☆
REPORT
Our little dog would not be alive today if it was not for the quick response of these people thank you so much !!.
Jason Byrne
27 Jan 2018
REPORT
☆☆☆☆☆
REPORT
Lovely staff very relaxed atmosphere.
Paul Raymond
27 Oct 2017
REPORT
☆☆☆☆☆
REPORT
Good vets. A little slow sometimes hence not 5 stars
Daniel Foster
29 Sep 2017
REPORT
☆☆☆☆☆
REPORT
Friendly, helpful and considerate staff. Prices are reasonable, and the appointment almost always run on time.
Dylan Vieira
4 Jul 2017
REPORT
☆☆☆☆☆
REPORT
Friendly staff but quite expensive, as expected. I believe that they offer deals if you bring multiple animals at the same time.
Leigh Thompson
13 Feb 2017
REPORT
☆☆☆☆☆
REPORT
I cannot express enough how brilliant all the staff are at the oaks especially ruth she is amazing and goes above and beyond for both your pet and you, highly recommend
Emma Rose
12 Feb 2017
REPORT
☆☆☆☆☆
REPORT
Kind.and caring wonderful human beings.. they have been so nice..my tyson had to be put down ..i loved him so much..but they gave him the dignity he deserved..i will always keep those in my heart as i... Read More
Kind.and caring wonderful human beings.. they have been so nice..my tyson had to be put down ..i loved him so much..but they gave him the dignity he deserved..i will always keep those in my heart as i know that mine has been broken...you know who you are ..thank you xx all at Warren house xxxx Read Less
Michael Farraker
28 Jan 2017
REPORT
☆☆☆☆☆
REPORT
Julie Bowyer
13 Jan 2017
REPORT
☆☆☆☆☆
REPORT
I cannot recommend the Oaks highly enough. I have been taking my dogs there for the last 11 years. In all that time Poppy and Buster (who is sadly no longer with us) have never had anything but the ... Read More
I cannot recommend the Oaks highly enough. I have been taking my dogs there for the last 11 years. In all that time Poppy and Buster (who is sadly no longer with us) have never had anything but the best treatment and care. Everyone, receptionists, nurses and vets have always been wonderful not only to my beloved dogs but also to me, helping me with advice and comfort when I have had to make difficult decisions. Today I trust them implicitly to do their very best for Poppy as she grows older and she is always treated with love and care by everyone on our visits. Thank you to all at the Oaks - you are an amazing team. Read Less
Hazel Davison
30 Nov 2016
REPORT
☆☆☆☆☆
REPORT
I've visited Christmas Lane vets a few times recently with Barney, my Golden Retriever puppy. He had vaccinations, surgery & also had to go in because of sickness problems. Every single person here ha... Read More
I've visited Christmas Lane vets a few times recently with Barney, my Golden Retriever puppy. He had vaccinations, surgery & also had to go in because of sickness problems. Every single person here has been fantastic looking after him, from the welcoming receptionists to the friendly nurses and vets. You can really see how proud everyone is of the job they do & they love our pets too. Barney even got invited back just to say hello I know some pets are really frightened of the vets, but I definitely recommend Christmas Lane. Barney says 'woof' & thank you for looking after me so well (& ps; treats are always gratefully received ) xxx Read Less
Carol Oliver
10 Nov 2016
REPORT
☆☆☆☆☆
REPORT
The vets is very helpful and caring, but with every private vet they are expensive.
Deni Hooper
3 Nov 2016
REPORT
☆☆☆☆☆
REPORT
Thank you to all at Christmas Lane & Warren House Vets who always care for our dogs in a friendly & sympathetic way.
Stephanie Reast
1 Nov 2016
REPORT
☆☆☆☆☆
REPORT
My dog has died in front of me as a result of a vets incompetence. Blood test results suggested infection but she was never offered iv antibiotics. The infection spread into her body. I literally wat... Read More
My dog has died in front of me as a result of a vets incompetence. Blood test results suggested infection but she was never offered iv antibiotics. The infection spread into her body. I literally watched her deteriorate every day but vet was so blinkered in diagnosing one thing, she missed what was right in front of her. If you are not happy, trust your instinct and get a second opinion before it's too late Read Less
Vivien Humphrey
19 Oct 2016
REPORT
☆☆☆☆☆
REPORT
Absolutely disgusting, my puppy was supposed to have the free 4weeks insurance, someone forgot to activate it, iv only just found out. How incompetent, good job my pup has been ok up to now when iv en... Read More
Absolutely disgusting, my puppy was supposed to have the free 4weeks insurance, someone forgot to activate it, iv only just found out. How incompetent, good job my pup has been ok up to now when iv enquired about this, is all they could do is apologise, how that would of helped in the case I needed to make a claim I do not know, will not be setting foot in there AGAINRead Less
Terence Brown
8 Oct 2016
REPORT
☆☆☆☆☆
REPORT
really friendly staff.
Jennifer Ashmore
4 Oct 2016
REPORT
☆☆☆☆☆
REPORT
What a fabulous team @Anchor Road Rochester !!Myrtle just had her 1st jabs (accompanied by a staff cuddle fest). So good to know my little girl and her big brother are in the hands of people that real... Read More
What a fabulous team @Anchor Road Rochester !!Myrtle just had her 1st jabs (accompanied by a staff cuddle fest). So good to know my little girl and her big brother are in the hands of people that really do care ;) Read Less
Sharen Wild
6 Sep 2016
REPORT
☆☆☆☆☆
REPORT
I accompanied my friend to the Oaks veterinary Surgery Lordswood for her labradoodles 1st puppy health check. I found the front of house and nursing staff most welcoming, caring and professional. Ev... Read More
I accompanied my friend to the Oaks veterinary Surgery Lordswood for her labradoodles 1st puppy health check. I found the front of house and nursing staff most welcoming, caring and professional. Even being offered a refreshing drink, whilst waiting. Lovely afternoon there and promptly made an appointment for Crystals flea and worming treatment. Read Less
Petra Mansfield
5 Jul 2016
REPORT
☆☆☆☆☆
REPORT
Absoulatey love the oaks:-) fantastic caring service everytime. Always a warm welcome from the receptionists and a cheery smile even after a long day. The vets are just so helpful and always there to ... Read More
Absoulatey love the oaks:-) fantastic caring service everytime. Always a warm welcome from the receptionists and a cheery smile even after a long day. The vets are just so helpful and always there to give advice as do the nurses. Highly recommend them . 10 stars from me and thankyou x Read Less
John Lawton
25 Apr 2016
REPORT
☆☆☆☆☆
REPORT
I would just like to say how pleased I am with the staff and my experiences at The Oaks. Having recently moved into the county, it is so difficult to find a vets that you trust to look after your litt... Read More
I would just like to say how pleased I am with the staff and my experiences at The Oaks. Having recently moved into the county, it is so difficult to find a vets that you trust to look after your little ones. The reception staff are so welcoming, friendly and helpful. The nurses are professional and knowledgable. The Vet that I have seen on a number of occasions, Sarla, showed incredible knowledge and understanding. Sarla issued my Hollies Pet Passport which enabled us to take her on holiday to France and Spain. The overall experience was painless and trouble free. As I said, we haven't been in Kent long and the Oaks is our third vets since moving here. We are very happy with the Oaks and we hope to be using them for a long time, even Hollie enjoys going there and gets especially excited at the staff on reception. Read Less
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