Adopted a rabbit and got a free castration through this vets. Refused to go back to them for the check up. Went back to my vet instead as he was treated like an object by the vet. My 2yr old come too, we got in the car on leaving him and she picked up on how rough the vet was and how unhappy the pet was. Thankfully everything went well but would never going back even for freebies. The nurse we saw when picking up was fab but really don't rate the vet. Have spoken to friends and everyone who has been there said the same...in it for the money and push for the (unnecessary) 'extras'. Read Less

Very disappointed with the care my 2 dogs have received here. When one dog needed a wound stitched up, I don't believe the correct approach was taken. When it opened again just a few days later, I had to pay the same fee again! 1000 in total to stitch an inch wound! More recently, my other dog had a Urinary Tract Infection. I paid 100 for tests and was quoted a further 800 for scans - antibiotics were NOT given as the vet didn't feel "it was appropriate" because of 'antibiotic resistance' I went to another vet where the same tests were carried out and antibiotics were given (for less than 100) and he's as right as rain. I've lost trust in the vets at Companion Care. It seems it has become normal to carry out unnecessary tests and treatments because the insurance companies will pay up. No thought is given to those without insurance. I've given it 2 stars because the reception staff are brilliant and caring. Read Less

Very disappointed with the care my 2 dogs have received here. When one dog needed a wound stitched up, I don't believe the correct approach was taken. When it opened again just a few days later, I had to pay the same fee again! £1000 in total to stitch an inch wound! More recently, my other dog had a Urinary Tract Infection. I paid £100 for tests and was quoted a further £800 for scans - antibiotics were NOT given as the vet didn't feel "it was appropriate" because of 'antibiotic resistance' I went to another vet where the same tests were carried out and antibiotics were given (for less than £100) and he's as right as rain. I've lost trust in the vets at Companion Care. It seems it has become normal to carry out unnecessary tests and treatments because the insurance companies will pay up. No thought is given to those without insurance. I've given it 2 stars because the reception staff are brilliant and caring. Read Less

This practice is a scam! Avoid! They build up your bills to enormous level by hidden charges and deceptions. We made an appointment for vaccination only (hooked on apparent last day deal). The vet instead of vaccination examined the dog, found some allergic skin irritation and raised the bill to unaffordable FOUR TIMES the price. When we've refused the proposed treatment they issued us a bill for a consultation. In vain we've tried to reason with them: €we did not asked for a consultation, nor we were told that it could be compulsory..€ Eventually, insulted by a rude receptionist, we left the practice with NO VACCINATION DONE and with a consultation fee bill. Later another vet practice suggested that the alleged skin irritation is not an issue € 6 anti-fungal shampoo will do. Read Less

I am appauled by some of the reviews on here...number one!!! Commenting on a vets watch???? Sorry but you obviously can not recognise a real Rolex as I can assure this vet does not have a Rolex. Other review I brought my dog in bleeding but I could not afford the bill?????? Heavens above why do you have an animal if you can not care for it???? Your dog deserves a better owner. It is not an independant vets job to pay for your shortcomings. As you mentioned here was emergency treatment given and pain control. !!! Do You realise that the vet in question was still in the office tirelessly working on my pet Timmy at 10.30 at night including the nurses AND reception staff!!! Many of you do not see what goes on behind the scenes, I did that night and I was amazed......the staff had not been home before ten all week and still they get up in the morning to attend. Shame on you who can not see the work involved in running a good practise! To the owner who believes Greame is after money only???? Would you go to the shop buy lots of food and say my kids are hungry but I can not afford the bill....blame the shop for the family going hungry? Look at your own faults before belting others! Read Less

WORST COMPANY I HAVE EVER COME ACROSS!!! I cannot agree more with the women on the previous post !!! This company also ALMOST KILLED MY CAT DUE TO NEGLIGENCE!! My partner and I have an on going dispute with Companion Care after our pet was in a serious car accident. This companies advice was to keep our pet drugged up for 6 days, moving him back and forth from a day care center to a night care center until the staff member who was able to deal with it returned from holiday. shocked and bewildered my partner and i did all the ground work seeking advice from other practices who informed us the case would need to be referred. My partner and i had to plead for a referral and the next day our poor cat fell into a critical condition and had to be rushed to The Royal Veterinary College for a blood transfusion in order to stay alive. We were instructed from the RVC to first discuss it with the company before seeking legal advice. I documented our case via e-mail to the staff at Companion Care who stated they would review policies and procedures and contact us with in 10 days. The 10 days has since passed and we have herd nothing. Your pet is a serious risk if you take them to this practice !!! Read Less

Our dog had an unfortunate accident, we have received the best treatment and the doctors and receptionist are nice and accommodating. We have trusted the practice and we have been fair paying the bill ourselves and paid 7 for our claim form to be sent to the insurance company. A week past and I have checked and the paperwork has not been completed and we are out of pocket with quite a consistent amount considering I am on maternity leave . I was hoping that in return the practice would be fair to us and sent the paperwork as a priority as we have paid the bill. I hope the situation to be sorted soon and a official apology will be sent soon. I am upset to be honest as I treat people with trust respect and fairness and I expect the same . Read Less

I have had numerous animals over the years and several terrible vets only interested in what money they can make. I have followed Graeme all over the South of England because he has always gone above and beyond to provide my animals, my children, with the best possible care. He's one of only a few who are happy to lay on the floor and put my dogs at ease before they're even looked at. Can't rate him or his team highly enough. Read Less

DREADFUL COMPANY!!! ALMOST KILLED MY CAT DUE TO NEGLIGENCE... Graham the owner is only after your money!! He wears a 30,000 rolex at appointments. VERY POOR. IF YOU VALUE YOUR ANIMALS LIFE DONT USE THIS COMPANY Read Less

Appalling organisation... leave you cold as they simply want to involve you in lengthy expensive procedures when your pet doesn't need it. My cocker spaniel simply gets an eye infection from time to time and they would not issue a repeat prescription which clears it up quickly. They want to sedate my dog and do an intensive eye test. They were only interested in whether I could afford to pay recurring charges of which they would set up as it would be an ongoing issue and that I should get insured for it. I have had cocker spaniels all my life and know they're simply prone to dry eye which can be managed easily with eyedrops it shouldn't cost me a fortune! How vulgar that a vet should be so grasping for cash without any concern or a care for your pet!! I explained my dog gets highly stressed when visiting the vet. The previous time (he went in just for a booster) and came out highly stressed with the possibility of paying hundreds of pounds for sedation and an operation to look at his eye, castration(!) and ongoing treatments for the eye. The vet hauled him out the back as my dog is very hyper and sensitive and the vet couldn't seem to control him, and me any my daughter were left listening to agonising whelps, I really didn't know whether to intervene. Apparently the vet had taken it upon himself to clear out the dogs anal glands (!) and returned (having changed his trousers !) with a traumatised dog who he said he had taught who was master!! This morning after being advised by a frosty receptionist that they would not give him a repeat prescription without a consultation as I didn't think it necessary to cause stress to my dog, I have decided to change vets. I would not recommend this vets at all and should have changed a long time ago. They are only interested in how much money they can possibly squeeze out of you and have absolutely no care or consideration for the pets they are supposed to be treating.Read Less