IF YOU CARE ABOUT YOUR ANIMAL AND WANT COMPASSIONATE PEOPLE DO NOT GO HERE!!! On two separate occasions with two different dogs I have been shocked and appalled at the lack of empathy and sheer stupid... Read More
IF YOU CARE ABOUT YOUR ANIMAL AND WANT COMPASSIONATE PEOPLE DO NOT GO HERE!!! On two separate occasions with two different dogs I have been shocked and appalled at the lack of empathy and sheer stupidity of the staff. My dog was hit by a car and died and when I was rushing from work to get to the vets I rang them and the first thing the lady said to me was "Well if you want to take her home she is in a bag in the freezer"!! I have no words for what kind of person would say that to someone who has just had their dog die. The other occasion was actually the vet (who you would think would have slightly more brains or at least experience dealing with people who have had a pet die). As our German Shepherd was being put to sleep he was prodding him all over telling us that he has cancer here there and everywhere, literally as he was falling asleep. I am absolutely gutted that my family took the dog that had been hit by the car to this vets surgery, unfortunately it is the closest vets to where she got hit. I am confident that if she had been taken to a different vets she would have had much better care and possibly a better outcome. Read Less
Martin John
11 Aug 2018
REPORT
I came to the surgery with my son who has aspergus his cat had come to the end of her life the staff and the Vet were lovely and sympathetic. To cap it all my son received a sympathy card today I am o... Read More
I came to the surgery with my son who has aspergus his cat had come to the end of her life the staff and the Vet were lovely and sympathetic. To cap it all my son received a sympathy card today I am overwhelmed by the surgery thank you so much. Read Less
Yvonne Deacon
26 Jun 2018
REPORT
Best ever care for our dear baby.
darryl hume
15 Jun 2018
REPORT
Excellent vets I bring my dog here all the time friendly staff they really care for your pets 100%
William Hirshfield
29 Apr 2018
REPORT
The best couldn't do without them
Sarah Lambkin
22 Apr 2018
REPORT
Brilliants vets have used them for years and will continue to do so. The pets are always the priority and they always have time to care for them.
Mel Naylor
28 Mar 2018
REPORT
So so grateful to all the staff at Borden lane vets.they all clearly love the animals they see on a daily basis and the love,care n compassion they show to both the animals and their owners makes such... Read More
So so grateful to all the staff at Borden lane vets.they all clearly love the animals they see on a daily basis and the love,care n compassion they show to both the animals and their owners makes such a difference especially during hard situations with our fur babies Read Less
Matthew White
13 Mar 2018
REPORT
We recently got a puppy and reading reviews online thought we would try Borden Lane Vets. Pleased to say the reviews are so true! Staff are friendly, professional and are always helpful. Keep up the ... Read More
We recently got a puppy and reading reviews online thought we would try Borden Lane Vets. Pleased to say the reviews are so true! Staff are friendly, professional and are always helpful. Keep up the great work all. Read Less
Kirsty Apps
13 Mar 2018
REPORT
Took great care of our dog Reggie
Kirsty Male
15 Feb 2018
REPORT
These guys are amazing nothing is too big or too small for them . They have always gone above and beyond to help my fur babies
Helen Smith
19 Jan 2018
REPORT
E excellent very caring and teat your animals with respect and kindness
Sue Metcalfe
14 Nov 2017
REPORT
Proffesional , caring staff who between them saved the life of my little dog . Highly recommend & very grateful .
Chayenne Goff
25 Sep 2017
REPORT
I come to this vets everytime my cats are in need of a vet BUT TODAY! The vets are amazing they do a lovely job ! ... but today I got lied to over the phone and me and my dad also got humiliated by th... Read More
I come to this vets everytime my cats are in need of a vet BUT TODAY! The vets are amazing they do a lovely job ! ... but today I got lied to over the phone and me and my dad also got humiliated by the receptionist and also got told the manager is not happy that We brought our injured cat to the vets when we have no money when I rung up at 10am and explained my situation and I made some sort of agreement to pay them on the Thursday and they was happy about it on the phone ... the moment we get down there we get accused of being liars and also getting told next time we come in with my injured cat and have no money they will turn my cat away ! That's disgusting ! Read Less
Thomas Crayford
30 Jun 2017
REPORT
Very pleasant people who work here who really do take care and care for your animals. Always bring all of our pets here and sadly when our dog had to be put down it was done with compassion and they t... Read More
Very pleasant people who work here who really do take care and care for your animals. Always bring all of our pets here and sadly when our dog had to be put down it was done with compassion and they took care of him in his final moments. To this day they still care for our other dogs and always do a really good job. Read Less
Shannon murphy
12 May 2017
REPORT
Excellent service, even my dog Ted likes visiting this veterinary surgery. They always give good advice and show that they care!
Kevin Figg
8 Apr 2017
REPORT
Been using this Vets for 17 years. They genuinely care. Not just about animals but us humans too!
Kristi Akhurst
8 Mar 2017
REPORT
Polite, friendly & professional. Made to feel very welcome.
Debbie Hills
22 Feb 2017
REPORT
Have recently bought my westie Milo in for an ear infection and I have to say the the new Vet Lisa was absolutely brilliant. She was very informative on both how to treat Milo and how to try to preven... Read More
Have recently bought my westie Milo in for an ear infection and I have to say the the new Vet Lisa was absolutely brilliant. She was very informative on both how to treat Milo and how to try to prevent further infection and explained everything thoroughly. Definitely deserves 5 stars. Read Less
Stephanie Cordes
21 Feb 2017
REPORT
Fantastic vets and brilliant service. Brought my very poorly rabbit in yesterday and they saw him straight away, Lisa was great and knew exactly how to treat him. Thank you so much for your help and b... Read More
Fantastic vets and brilliant service. Brought my very poorly rabbit in yesterday and they saw him straight away, Lisa was great and knew exactly how to treat him. Thank you so much for your help and because of your fast action he is now, fingers crossed, on the mend! Read Less
Jenni Akhurst
7 Feb 2017
REPORT
I would not use any other veterinary surgery for my Tillydog she hates car journeys but we travell over from Sheppey because she is treated so very well by everyone and from the lovely office staff, r... Read More
I would not use any other veterinary surgery for my Tillydog she hates car journeys but we travell over from Sheppey because she is treated so very well by everyone and from the lovely office staff, reception staff, nurses and vets we are treated like friends by all thank you Borden. Read Less
Sheena Trott
7 Feb 2017
REPORT
Fabulous veterinary practice. Friendly and helpful staff and Vets that take the time to listen and work with you to help your pet achieve its maximum health. Excellent - happy to recommend :)
Sue Jennings
4 Feb 2017
REPORT
In my opinion Ewen is a great vet & is always extremely good with my very large Leos. They love him too, even enjoy their visits to him. I cannot fault him with all his care for my dogs over the numbe... Read More
In my opinion Ewen is a great vet & is always extremely good with my very large Leos. They love him too, even enjoy their visits to him. I cannot fault him with all his care for my dogs over the number of years that he has treated them. He has been compassionate & supportive at all times, especially when helping my fur babies over to Rainbow Bridge as their time came. His home visits were invaluable when my girl had a large litter of 14 pups, along with Nurse Laura, who kindly took 2 of the weaker pups into her own home for 'Intensive Care' treatment, which was such a great help for the pup's mum and me! I cannot recommend Ewen and the team at Borden Lane Vets highly enough. Read Less
Helen Jayne Parkinson
3 Feb 2017
REPORT
I take my dog to Borden lane and all the staff are fantastic. Everyone is very friendly and always there to answer any questions. They also show lots of care towards Cooper when I take him in.
Roz Wheeler
3 Feb 2017
REPORT
I've been using Borden Lane vets for 20+ years now. The care and attention my pets get is second to none, the reception staff are really friendly, knowledgable and helpful and the vets themselves go a... Read More
I've been using Borden Lane vets for 20+ years now. The care and attention my pets get is second to none, the reception staff are really friendly, knowledgable and helpful and the vets themselves go above and beyond to ensure my animals get the treatment they need. I would thoroughly recommend them here. Read Less
Debbie Warwick
3 Feb 2017
REPORT
We have been bringing our pets to Borden Lane for many years and wouldn't go anywhere else. The staff are all so caring and friendly.
Dan Hance
25 Jan 2017
REPORT
Best vets I've ever used! The receptionist's are very friendly, as are the vets themselves and they are always willing to help no matter what. They make you feel that they actually want to put your pe... Read More
Best vets I've ever used! The receptionist's are very friendly, as are the vets themselves and they are always willing to help no matter what. They make you feel that they actually want to put your pets first rather than just make money off of you Read Less
Liz Bruce
29 Dec 2016
REPORT
Very friendly staff who go above and beyond. I wouldn't take my pets anywhere else.
Angel's Mum
1 Nov 2016
REPORT
This vet practice is the best. I have recently been bereaved of my 12 year old house rabbit Robbie. A particular vet's care and knowledge hrlped him to live a long a happy life. He may have been "only... Read More
This vet practice is the best. I have recently been bereaved of my 12 year old house rabbit Robbie. A particular vet's care and knowledge hrlped him to live a long a happy life. He may have been "only a rabbit" to some, but Borden Lane treated him as an important member of my family. Thank you. Especially EB. X Read Less
Chris H
14 Apr 2016
REPORT
A great surgery. I've been going there with my cat for 10 years and although there's been quite a few staff changes, treatment and service has always been good. Attentive reception and impressive webs... Read More
A great surgery. I've been going there with my cat for 10 years and although there's been quite a few staff changes, treatment and service has always been good. Attentive reception and impressive website and loyalty card set-up. They do get very busy though! Read Less
Nigel Fowler
22 Mar 2016
REPORT
rude and impatient senior male vet, totally unacceptable responses to concerns, unable or unwilling to take responsibility as a business for incompetence/ bad practice .... Avoid this business, there ... Read More
rude and impatient senior male vet, totally unacceptable responses to concerns, unable or unwilling to take responsibility as a business for incompetence/ bad practice .... Avoid this business, there are better vets far more worthy of your hard earnt cash..!
Extremely dissapointed.
N.F. Read Less
A Google User
14 Apr 2011
REPORT
As a new client to Borden lane Vets I was so surprised at just how friendly and afficient all the staff where and the excellant service I received well done all of you. Boots loved his day with you a... Read More
As a new client to Borden lane Vets I was so surprised at just how friendly and afficient all the staff where and the excellant service I received well done all of you. Boots loved his day with you also. Read Less
IF YOU CARE ABOUT YOUR ANIMAL AND WANT COMPASSIONATE PEOPLE DO NOT GO HERE!!! On two separate occasions with two different dogs I have been shocked and appalled at the lack of empathy and sheer stupid... Read More
IF YOU CARE ABOUT YOUR ANIMAL AND WANT COMPASSIONATE PEOPLE DO NOT GO HERE!!! On two separate occasions with two different dogs I have been shocked and appalled at the lack of empathy and sheer stupidity of the staff. My dog was hit by a car and died and when I was rushing from work to get to the vets I rang them and the first thing the lady said to me was "Well if you want to take her home she is in a bag in the freezer"!! I have no words for what kind of person would say that to someone who has just had their dog die. The other occasion was actually the vet (who you would think would have slightly more brains or at least experience dealing with people who have had a pet die). As our German Shepherd was being put to sleep he was prodding him all over telling us that he has cancer here there and everywhere, literally as he was falling asleep. I am absolutely gutted that my family took the dog that had been hit by the car to this vets surgery, unfortunately it is the closest vets to where she got hit. I am confident that if she had been taken to a different vets she would have had much better care and possibly a better outcome. Read Less
Martin John
11 Aug 2018
REPORT
☆☆☆☆☆
REPORT
I came to the surgery with my son who has aspergus his cat had come to the end of her life the staff and the Vet were lovely and sympathetic. To cap it all my son received a sympathy card today I am o... Read More
I came to the surgery with my son who has aspergus his cat had come to the end of her life the staff and the Vet were lovely and sympathetic. To cap it all my son received a sympathy card today I am overwhelmed by the surgery thank you so much. Read Less
Yvonne Deacon
26 Jun 2018
REPORT
☆☆☆☆☆
REPORT
Best ever care for our dear baby.
darryl hume
15 Jun 2018
REPORT
☆☆☆☆☆
REPORT
Excellent vets I bring my dog here all the time friendly staff they really care for your pets 100%
William Hirshfield
29 Apr 2018
REPORT
☆☆☆☆☆
REPORT
The best couldn't do without them
Sarah Lambkin
22 Apr 2018
REPORT
☆☆☆☆☆
REPORT
Brilliants vets have used them for years and will continue to do so. The pets are always the priority and they always have time to care for them.
Mel Naylor
28 Mar 2018
REPORT
☆☆☆☆☆
REPORT
So so grateful to all the staff at Borden lane vets.they all clearly love the animals they see on a daily basis and the love,care n compassion they show to both the animals and their owners makes such... Read More
So so grateful to all the staff at Borden lane vets.they all clearly love the animals they see on a daily basis and the love,care n compassion they show to both the animals and their owners makes such a difference especially during hard situations with our fur babies Read Less
Matthew White
13 Mar 2018
REPORT
☆☆☆☆☆
REPORT
We recently got a puppy and reading reviews online thought we would try Borden Lane Vets. Pleased to say the reviews are so true! Staff are friendly, professional and are always helpful. Keep up the ... Read More
We recently got a puppy and reading reviews online thought we would try Borden Lane Vets. Pleased to say the reviews are so true! Staff are friendly, professional and are always helpful. Keep up the great work all. Read Less
Kirsty Apps
13 Mar 2018
REPORT
☆☆☆☆☆
REPORT
Took great care of our dog Reggie
Kirsty Male
15 Feb 2018
REPORT
☆☆☆☆☆
REPORT
These guys are amazing nothing is too big or too small for them . They have always gone above and beyond to help my fur babies
Helen Smith
19 Jan 2018
REPORT
☆☆☆☆☆
REPORT
E excellent very caring and teat your animals with respect and kindness
Sue Metcalfe
14 Nov 2017
REPORT
☆☆☆☆☆
REPORT
Proffesional , caring staff who between them saved the life of my little dog . Highly recommend & very grateful .
Chayenne Goff
25 Sep 2017
REPORT
☆☆☆☆☆
REPORT
I come to this vets everytime my cats are in need of a vet BUT TODAY! The vets are amazing they do a lovely job ! ... but today I got lied to over the phone and me and my dad also got humiliated by th... Read More
I come to this vets everytime my cats are in need of a vet BUT TODAY! The vets are amazing they do a lovely job ! ... but today I got lied to over the phone and me and my dad also got humiliated by the receptionist and also got told the manager is not happy that We brought our injured cat to the vets when we have no money when I rung up at 10am and explained my situation and I made some sort of agreement to pay them on the Thursday and they was happy about it on the phone ... the moment we get down there we get accused of being liars and also getting told next time we come in with my injured cat and have no money they will turn my cat away ! That's disgusting ! Read Less
Thomas Crayford
30 Jun 2017
REPORT
☆☆☆☆☆
REPORT
Very pleasant people who work here who really do take care and care for your animals. Always bring all of our pets here and sadly when our dog had to be put down it was done with compassion and they t... Read More
Very pleasant people who work here who really do take care and care for your animals. Always bring all of our pets here and sadly when our dog had to be put down it was done with compassion and they took care of him in his final moments. To this day they still care for our other dogs and always do a really good job. Read Less
Shannon murphy
12 May 2017
REPORT
☆☆☆☆☆
REPORT
Excellent service, even my dog Ted likes visiting this veterinary surgery. They always give good advice and show that they care!
Kevin Figg
8 Apr 2017
REPORT
☆☆☆☆☆
REPORT
Been using this Vets for 17 years. They genuinely care. Not just about animals but us humans too!
Kristi Akhurst
8 Mar 2017
REPORT
☆☆☆☆☆
REPORT
Polite, friendly & professional. Made to feel very welcome.
Debbie Hills
22 Feb 2017
REPORT
☆☆☆☆☆
REPORT
Have recently bought my westie Milo in for an ear infection and I have to say the the new Vet Lisa was absolutely brilliant. She was very informative on both how to treat Milo and how to try to preven... Read More
Have recently bought my westie Milo in for an ear infection and I have to say the the new Vet Lisa was absolutely brilliant. She was very informative on both how to treat Milo and how to try to prevent further infection and explained everything thoroughly. Definitely deserves 5 stars. Read Less
Stephanie Cordes
21 Feb 2017
REPORT
☆☆☆☆☆
REPORT
Fantastic vets and brilliant service. Brought my very poorly rabbit in yesterday and they saw him straight away, Lisa was great and knew exactly how to treat him. Thank you so much for your help and b... Read More
Fantastic vets and brilliant service. Brought my very poorly rabbit in yesterday and they saw him straight away, Lisa was great and knew exactly how to treat him. Thank you so much for your help and because of your fast action he is now, fingers crossed, on the mend! Read Less
Jenni Akhurst
7 Feb 2017
REPORT
☆☆☆☆☆
REPORT
I would not use any other veterinary surgery for my Tillydog she hates car journeys but we travell over from Sheppey because she is treated so very well by everyone and from the lovely office staff, r... Read More
I would not use any other veterinary surgery for my Tillydog she hates car journeys but we travell over from Sheppey because she is treated so very well by everyone and from the lovely office staff, reception staff, nurses and vets we are treated like friends by all thank you Borden. Read Less
Sheena Trott
7 Feb 2017
REPORT
☆☆☆☆☆
REPORT
Fabulous veterinary practice. Friendly and helpful staff and Vets that take the time to listen and work with you to help your pet achieve its maximum health. Excellent - happy to recommend :)
Sue Jennings
4 Feb 2017
REPORT
☆☆☆☆☆
REPORT
In my opinion Ewen is a great vet & is always extremely good with my very large Leos. They love him too, even enjoy their visits to him. I cannot fault him with all his care for my dogs over the numbe... Read More
In my opinion Ewen is a great vet & is always extremely good with my very large Leos. They love him too, even enjoy their visits to him. I cannot fault him with all his care for my dogs over the number of years that he has treated them. He has been compassionate & supportive at all times, especially when helping my fur babies over to Rainbow Bridge as their time came. His home visits were invaluable when my girl had a large litter of 14 pups, along with Nurse Laura, who kindly took 2 of the weaker pups into her own home for 'Intensive Care' treatment, which was such a great help for the pup's mum and me! I cannot recommend Ewen and the team at Borden Lane Vets highly enough. Read Less
Helen Jayne Parkinson
3 Feb 2017
REPORT
☆☆☆☆☆
REPORT
I take my dog to Borden lane and all the staff are fantastic. Everyone is very friendly and always there to answer any questions. They also show lots of care towards Cooper when I take him in.
Roz Wheeler
3 Feb 2017
REPORT
☆☆☆☆☆
REPORT
I've been using Borden Lane vets for 20+ years now. The care and attention my pets get is second to none, the reception staff are really friendly, knowledgable and helpful and the vets themselves go a... Read More
I've been using Borden Lane vets for 20+ years now. The care and attention my pets get is second to none, the reception staff are really friendly, knowledgable and helpful and the vets themselves go above and beyond to ensure my animals get the treatment they need. I would thoroughly recommend them here. Read Less
Debbie Warwick
3 Feb 2017
REPORT
☆☆☆☆☆
REPORT
We have been bringing our pets to Borden Lane for many years and wouldn't go anywhere else. The staff are all so caring and friendly.
Dan Hance
25 Jan 2017
REPORT
☆☆☆☆☆
REPORT
Best vets I've ever used! The receptionist's are very friendly, as are the vets themselves and they are always willing to help no matter what. They make you feel that they actually want to put your pe... Read More
Best vets I've ever used! The receptionist's are very friendly, as are the vets themselves and they are always willing to help no matter what. They make you feel that they actually want to put your pets first rather than just make money off of you Read Less
Liz Bruce
29 Dec 2016
REPORT
☆☆☆☆☆
REPORT
Very friendly staff who go above and beyond. I wouldn't take my pets anywhere else.
Angel's Mum
1 Nov 2016
REPORT
☆☆☆☆☆
REPORT
This vet practice is the best. I have recently been bereaved of my 12 year old house rabbit Robbie. A particular vet's care and knowledge hrlped him to live a long a happy life. He may have been "only... Read More
This vet practice is the best. I have recently been bereaved of my 12 year old house rabbit Robbie. A particular vet's care and knowledge hrlped him to live a long a happy life. He may have been "only a rabbit" to some, but Borden Lane treated him as an important member of my family. Thank you. Especially EB. X Read Less
Chris H
14 Apr 2016
REPORT
☆☆☆☆☆
REPORT
A great surgery. I've been going there with my cat for 10 years and although there's been quite a few staff changes, treatment and service has always been good. Attentive reception and impressive webs... Read More
A great surgery. I've been going there with my cat for 10 years and although there's been quite a few staff changes, treatment and service has always been good. Attentive reception and impressive website and loyalty card set-up. They do get very busy though! Read Less
Nigel Fowler
22 Mar 2016
REPORT
☆☆☆☆☆
REPORT
rude and impatient senior male vet, totally unacceptable responses to concerns, unable or unwilling to take responsibility as a business for incompetence/ bad practice .... Avoid this business, there ... Read More
rude and impatient senior male vet, totally unacceptable responses to concerns, unable or unwilling to take responsibility as a business for incompetence/ bad practice .... Avoid this business, there are better vets far more worthy of your hard earnt cash..!
Extremely dissapointed.
N.F. Read Less
A Google User
14 Apr 2011
REPORT
☆☆☆☆☆
REPORT
As a new client to Borden lane Vets I was so surprised at just how friendly and afficient all the staff where and the excellant service I received well done all of you. Boots loved his day with you a... Read More
As a new client to Borden lane Vets I was so surprised at just how friendly and afficient all the staff where and the excellant service I received well done all of you. Boots loved his day with you also. Read Less