Companion Care Vets Tunbridge Wells
Tunbridge Wells, Kent
General Info
Located in the South East, Companion Care Vets Tunbridge Wells is a practice widely frequented by pet owners in the area. The clinic’s services span from basic preventive care to more intricate procedures, all centered on animal health and well-being. Parasite Prevention, Boarding, Behavioral Counseling, Preventive Medicine, Dental Care, Livestock/Farm Animal Care, Physical Therapy, Mobile Vet Services and Cardiology. Families value the stability and warmth of the staff as they navigate them from puppy and kitten wellness to caring for senior pets with chronic medical conditions. Thanks to this teamwork and the design of our facilities, we can offer efficient service which minimizes the stress on both the pet and owner. The clinic also plays an integral role in promoting responsible pet ownership across Tunbridge Wells and neighboring regions. As the number of pets in the South East continues to rise, Companion Care Vets Tunbridge Wells is dedicated to expanding its services and maintaining a leadership position in the veterinary industry. Whether you are visiting the practice for a routine examination or need emergency assistance, Companion Care Vets Tunbridge Wells is ready to help at every stage of your pet’s life. The team’s coordinated efforts promote consistency and trust, ensuring that all clients receive the highest level of care. The team works collaboratively to ensure clients' continuity of care and nurture a trusted relationship. Clients often mention the serene atmosphere and the detailed consultations, which help ease any apprehensions they may feel during visits. The team's collaborative approach ensures continuity of care and builds trusting relationships with each client. This way, the clinic makes sure that pets get the right treatment at the right time. By combining cutting-edge diagnostics and empathetic communication, the clinic guarantees that pets obtain the necessary care precisely when needed. The team's collaborative approach ensures continuity of care and fosters a trusted relationship with each client.
Team
Graeme McKeown
Veterinarian
Francesca Braid
Veterinarian
Katherine Andrew
Nurse
Nicola Diver-Clarke
Nurse
Mary Wearn
Nurse
Small Animal
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{{staff.staffRole == undefined?'Administrative':staff.staffRole.name}}
{{staff.biography}}
Reviews
Summer Coleman
10 Jun 2018
REPORT
Took my rabbit here for free vaccination and health check. Receptionists are very lovely and friendly really helpful and seem to know their stuff and show a real interest.
The vet however, he was ru...
Took my rabbit here for free vaccination and health check. Receptionists are very lovely and friendly really helpful and seem to know their stuff and show a real interest.
The vet however, he was rude. He barely looked at my poor rabbit. Other than weighing him briefly and grabbing him by the scruff to give him a shot. So much for a "health check". I asked about some scabs on his back that I was concerned about and he brushed off the question saying he was probably nipped by other rabbits. Where as this might have been true, he didnt even look at the problem to confirm it!
He then spent the rest of our visit lecturing us about how he felt that rabbits should be kept. He barely told us any information about what vaccination was being given or his weight. Overall we came out feeling deflated and bullied and not any better about our animals health.
Safe to say we will not be going back. Which is unfortunate as the experience with the receptionists and staff in pets at home were lovely and helpful!
Mark Elsdon
3 May 2018
REPORT
I found this visit to take my elderly cat very unsatisfactory. The staff on the phone and at the desk were very polite and courteous, but the Veterinarian was rude, he didn't explain anything clearly ...
I found this visit to take my elderly cat very unsatisfactory. The staff on the phone and at the desk were very polite and courteous, but the Veterinarian was rude, he didn't explain anything clearly to me. My cat had a problem with her ear and I had to ask twice for him to look at it before he did. Most of the visit was spent watching him use a computer to find out how much the cost of tests for a urinary infection would cost. Which turned out to be astronomical. His "bedside manner" was awful and I found him rude. Having said this I know that he was not the regular Vet. I have emailed them with my thoughts and await a response from the owner of this practice.
Violeta Ainslie
7 Apr 2018
REPORT
Outstanding service. Very professional and always kind. Fantastic in an emergency. I absolutely would not take my dogs to any other vet.
Leah Barrett
23 Feb 2018
REPORT
Adopted a rabbit and got a free castration through this vets. Refused to go back to them for the check up. Went back to my vet instead as he was treated like an object by the vet. My 2yr old come too,...
Adopted a rabbit and got a free castration through this vets. Refused to go back to them for the check up. Went back to my vet instead as he was treated like an object by the vet. My 2yr old come too, we got in the car on leaving him and she picked up on how rough the vet was and how unhappy the pet was. Thankfully everything went well but would never going back even for freebies. The nurse we saw when picking up was fab but really don't rate the vet.
Have spoken to friends and everyone who has been there said the same...in it for the money and push for the (unnecessary) 'extras'.
Joanne Murphy
22 May 2017
REPORT
Very disappointed with the care my 2 dogs have received here.
When one dog needed a wound stitched up, I don't believe the correct approach was taken. When it opened again just a few days later, I ha...
Very disappointed with the care my 2 dogs have received here.
When one dog needed a wound stitched up, I don't believe the correct approach was taken. When it opened again just a few days later, I had to pay the same fee again! 1000 in total to stitch an inch wound!
More recently, my other dog had a Urinary Tract Infection. I paid 100 for tests and was quoted a further 800 for scans - antibiotics were NOT given as the vet didn't feel "it was appropriate" because of 'antibiotic resistance'
I went to another vet where the same tests were carried out and antibiotics were given (for less than 100) and he's as right as rain.
I've lost trust in the vets at Companion Care. It seems it has become normal to carry out unnecessary tests and treatments because the insurance companies will pay up. No thought is given to those without insurance.
I've given it 2 stars because the reception staff are brilliant and caring.
JJ Smurf
22 May 2017
REPORT
Very disappointed with the care my 2 dogs have received here.
When one dog needed a wound stitched up, I don't believe the correct approach was taken. When it opened again just a few days later, I ha...
Very disappointed with the care my 2 dogs have received here.
When one dog needed a wound stitched up, I don't believe the correct approach was taken. When it opened again just a few days later, I had to pay the same fee again! £1000 in total to stitch an inch wound!
More recently, my other dog had a Urinary Tract Infection. I paid £100 for tests and was quoted a further £800 for scans - antibiotics were NOT given as the vet didn't feel "it was appropriate" because of 'antibiotic resistance'
I went to another vet where the same tests were carried out and antibiotics were given (for less than £100) and he's as right as rain.
I've lost trust in the vets at Companion Care. It seems it has become normal to carry out unnecessary tests and treatments because the insurance companies will pay up. No thought is given to those without insurance.
I've given it 2 stars because the reception staff are brilliant and caring.
Andre Alex
14 Dec 2016
REPORT
This practice is a scam! Avoid! They build up your bills to enormous level by hidden charges and deceptions. We made an appointment for vaccination only (hooked on apparent last day deal). The vet ins...
This practice is a scam! Avoid! They build up your bills to enormous level by hidden charges and deceptions. We made an appointment for vaccination only (hooked on apparent last day deal). The vet instead of vaccination examined the dog, found some allergic skin irritation and raised the bill to unaffordable FOUR TIMES the price. When we've refused the proposed treatment they issued us a bill for a consultation.
In vain we've tried to reason with them: €we did not asked for a consultation, nor we were told that it could be compulsory..€ Eventually, insulted by a rude receptionist, we left the practice with NO VACCINATION DONE and with a consultation fee bill.
Later another vet practice suggested that the alleged skin irritation is not an issue € 6 anti-fungal shampoo will do.
Jane Chippendale
29 Nov 2016
REPORT
I am appauled by some of the reviews on here...number one!!! Commenting on a vets watch???? Sorry but you obviously can not recognise a real Rolex as I can assure this vet does not have a Rolex. Other...
I am appauled by some of the reviews on here...number one!!! Commenting on a vets watch???? Sorry but you obviously can not recognise a real Rolex as I can assure this vet does not have a Rolex. Other review I brought my dog in bleeding but I could not afford the bill?????? Heavens above why do you have an animal if you can not care for it???? Your dog deserves a better owner. It is not an independant vets job to pay for your shortcomings. As you mentioned here was emergency treatment given and pain control. !!! Do You realise that the vet in question was still in the office tirelessly working on my pet Timmy at 10.30 at night including the nurses AND reception staff!!! Many of you do not see what goes on behind the scenes, I did that night and I was amazed......the staff had not been home before ten all week and still they get up in the morning to attend. Shame on you who can not see the work involved in running a good practise!
To the owner who believes Greame is after money only???? Would you go to the shop buy lots of food and say my kids are hungry but I can not afford the bill....blame the shop for the family going hungry? Look at your own faults before belting others!
April Wilson
5 Aug 2016
REPORT
WORST COMPANY I HAVE EVER COME ACROSS!!!
I cannot agree more with the women on the previous post !!!
This company also ALMOST KILLED MY CAT DUE TO NEGLIGENCE!!
My partner and I have an on going dis...
WORST COMPANY I HAVE EVER COME ACROSS!!!
I cannot agree more with the women on the previous post !!!
This company also ALMOST KILLED MY CAT DUE TO NEGLIGENCE!!
My partner and I have an on going dispute with Companion Care after our pet was in a serious car accident.
This companies advice was to keep our pet drugged up for 6 days, moving him back and forth from a day care center to a night care center until the staff member who was able to deal with it returned from holiday.
shocked and bewildered my partner and i did all the ground work seeking advice from other practices who informed us the case would need to be referred.
My partner and i had to plead for a referral and the next day our poor cat fell into a critical condition and had to be rushed to The Royal Veterinary College for a blood transfusion in order to stay alive.
We were instructed from the RVC to first discuss it with the company before seeking legal advice. I documented our case via e-mail to the staff at Companion Care who stated they would review policies and procedures and contact us with in 10 days.
The 10 days has since passed and we have herd nothing.
Your pet is a serious risk if you take them to this practice !!!
Ana Clarke
29 Jul 2016
REPORT
Our dog had an unfortunate accident, we have received the best treatment and the doctors and receptionist are nice and accommodating. We have trusted the practice and we have been fair paying the bill...
Our dog had an unfortunate accident, we have received the best treatment and the doctors and receptionist are nice and accommodating. We have trusted the practice and we have been fair paying the bill ourselves and paid 7 for our claim form to be sent to the insurance company. A week past and I have checked and the paperwork has not been completed and we are out of pocket with quite a consistent amount considering I am on maternity leave . I was hoping that in return the practice would be fair to us and sent the paperwork as a priority as we have paid the bill. I hope the situation to be sorted soon and a official apology will be sent soon. I am upset to be honest as I treat people with trust respect and fairness and I expect the same .
Sarah Bolton
24 Mar 2016
REPORT
I have had numerous animals over the years and several terrible vets only interested in what money they can make. I have followed Graeme all over the South of England because he has always gone above ...
I have had numerous animals over the years and several terrible vets only interested in what money they can make. I have followed Graeme all over the South of England because he has always gone above and beyond to provide my animals, my children, with the best possible care. He's one of only a few who are happy to lay on the floor and put my dogs at ease before they're even looked at. Can't rate him or his team highly enough.
LS T
24 Feb 2016
REPORT
DREADFUL COMPANY!!! ALMOST KILLED MY CAT DUE TO NEGLIGENCE... Graham the owner is only after your money!! He wears a 30,000 rolex at appointments. VERY POOR. IF YOU VALUE YOUR ANIMALS LIFE DON...
DREADFUL COMPANY!!! ALMOST KILLED MY CAT DUE TO NEGLIGENCE... Graham the owner is only after your money!! He wears a 30,000 rolex at appointments. VERY POOR. IF YOU VALUE YOUR ANIMALS LIFE DONT USE THIS COMPANY
K Tech
18 Dec 2015
REPORT
The vets are very kind and helpful, they understand your pets, and will always cheer you up by saying a joke or comfort you during a procedure. I know my pets are safe when i hand them over.
Debbie Carpenter
1 Dec 2015
REPORT
Appalling organisation... leave you cold as they simply want to involve you in lengthy expensive procedures when your pet doesn't need it. My cocker spaniel simply gets an eye infection from time to ...
Appalling organisation... leave you cold as they simply want to involve you in lengthy expensive procedures when your pet doesn't need it. My cocker spaniel simply gets an eye infection from time to time and they would not issue a repeat prescription which clears it up quickly. They want to sedate my dog and do an intensive eye test. They were only interested in whether I could afford to pay recurring charges of which they would set up as it would be an ongoing issue and that I should get insured for it.
I have had cocker spaniels all my life and know they're simply prone to dry eye which can be managed easily with eyedrops it shouldn't cost me a fortune! How vulgar that a vet should be so grasping for cash without any concern or a care for your pet!!
I explained my dog gets highly stressed when visiting the vet. The previous time (he went in just for a booster) and came out highly stressed with the possibility of paying hundreds of pounds for sedation and an operation to look at his eye, castration(!) and ongoing treatments for the eye.
The vet hauled him out the back as my dog is very hyper and sensitive and the vet couldn't seem to control him, and me any my daughter were left listening to agonising whelps, I really didn't know whether to intervene. Apparently the vet had taken it upon himself to clear out the dogs anal glands (!) and returned (having changed his trousers !) with a traumatised dog who he said he had taught who was master!!
This morning after being advised by a frosty receptionist that they would not give him a repeat prescription without a consultation as I didn't think it necessary to cause stress to my dog, I have decided to change vets.
I would not recommend this vets at all and should have changed a long time ago. They are only interested in how much money they can possibly squeeze out of you and have absolutely no care or consideration for the pets they are supposed to be treating.
Book an Appointment
FAQs
Where is Companion Care Vets Tunbridge Wells located?
Companion Care Vets Tunbridge Wells is located at Fountains Retail Park, Dowding Way, Tunbridge Wells, Kent TN2 3FB. It's easily accessible to pet owners in the Tunbridge Wells area and surrounding communities.
What time does Companion Care Vets Tunbridge Wells open and close each day?
Companion Care Vets Tunbridge Wells is open Monday 09:00 AM - 19:00 PM, Tuesday 09:00 AM - 19:00 PM, Wednesday 09:00 AM - 19:00 PM, Thursday 09:00 AM - 19:00 PM, Friday 09:00 AM - 19:00 PM. On Saturdays, it's open 09:00 AM to 17:00 PM. They are closed on Sundays.
Is Companion Care Vets Tunbridge Wells open on Saturdays?
Yes, Companion Care Vets Tunbridge Wells is open on Saturdays. Their Saturday hours are 09:00AM to 17:00 PM.
Is Companion Care Vets Tunbridge Wells open on Sundays?
No, Companion Care Vets Tunbridge Wells is closed on Sundays. They operate Monday through Saturday, serving pet owners during the week and on Saturday.
Does Companion Care Vets Tunbridge Wells offer emergency or 24-hour services?
Yes, Companion Care Vets Tunbridge Wells provides emergency veterinary care. They have 24-hour emergency service – if your pet has an after-hours emergency, you can call their emergency line at or go to the clinic for immediate care.
How can I book an appointment at Companion Care Vets Tunbridge Wells?
You can book an appointment online with Companion Care Vets Tunbridge Wells via our website. Simply click the 'Book an Appointment' button on their profile or use TopVet’s online scheduling. Alternatively, you can call the clinic at to schedule a visit.
What services does Companion Care Vets Tunbridge Wells offer?
Companion Care Vets Tunbridge Wells in Tunbridge Wells offers a range of veterinary services, including 24 Hour Emergency, Behavioral Counseling, Bloodwork, Boarding, Cardiology. From routine wellness exams and vaccinations to surgeries and diagnostics, they provide comprehensive care for your pets.
Does Companion Care Vets Tunbridge Wells offer vaccinations for pets?
Yes, Companion Care Vets Tunbridge Wells provides pet vaccination services. They offer core vaccinations for dogs and cats (like rabies, distemper, parvovirus, etc.) as well as any recommended booster shots. You can schedule your pet's vaccines during normal appointment hours at their Tunbridge Wells clinic.
Does Companion Care Vets Tunbridge Wells offer pet dental care?
Absolutely. Companion Care Vets Tunbridge Wells offers pet dental care services, including teeth cleanings, dental exams, and treatment of dental issues for cats and dogs. Regular dental care is part of their preventive services to keep your pet healthy.
Can I get my pet groomed at Companion Care Vets Tunbridge Wells?
Companion Care Vets Tunbridge Wells does offer pet grooming services in addition to medical care. You can have your dog or cat groomed (bathing, nail trims, etc.) by their professional grooming team. It’s convenient to get veterinary care and grooming in one place in Tunbridge Wells.
Does Companion Care Vets Tunbridge Wells provide boarding or kennel services?
Yes, Companion Care Vets Tunbridge Wells has boarding facilities for pets. They can board your cat or dog in a safe, comfortable environment when you’re away. It’s advisable to book in advance, especially during holidays, as space can be limited.
Do they perform spay/neuter surgeries at Companion Care Vets Tunbridge Wells?
Companion Care Vets Tunbridge Wells provides spaying and neutering services for pets. Their veterinary team in Tunbridge Wells has extensive experience in these routine surgical procedures. They will also guide you on post-operative care for your pet.
Can Companion Care Vets Tunbridge Wells microchip my pet?
Yes, Companion Care Vets Tunbridge Wells offers pet microchipping. Microchips help identify your pet if they ever get lost. The procedure is quick and can be done during a regular appointment.
Business Hours
Monday
Mon
9:00 AM – 7:00 PM
Tuesday
Tue
9:00 AM – 7:00 PM
Wednesday
Wed
9:00 AM – 7:00 PM
Thursday
Thu
9:00 AM – 7:00 PM
Friday
Fri
9:00 AM – 7:00 PM
Saturday
Sat
9:00 AM – 5:00 PM
Services
24 Hour Emergency
Behavioral Counseling
Bloodwork
Boarding
Cardiology
Cold Laser Therapy
Dental Care
Dermatology
Diagnostics
Exotic Pet Care
Grooming
Homeopathy
Internal Medicine
Laboratory
Lameness Locator
Laser Therapy
Livestock/Farm Animal Care
Microchipping
Mobile Vet Services
Nutritional Counseling
Oncology
Orthopedic Surgery
Parasite Prevention
Physical Therapy
Pocket Pet Care
Prescription Medications
Preventive Medicine
Puppy and Kitten Care
Radiology (X-rays)
Reptile Care
Surgery
Vaccinations
Popular Hours
6a
12p
6p
12a
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Closed on {{popularHourDay.text}}
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CLAIM IT HEREIncorrect information? Let us know
Companion Care Vets Tunbridge Wells
Tunbridge Wells, Kent
Fountains Retail Park, Dowding Way
Tunbridge Wells Kent TN2 3FB
Book an Appointment
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General Info
Located in the South East, Companion Care Vets Tunbridge Wells is a practice widely frequented by pet owners in the area. The clinic’s services span from basic preventive care to more intricate procedures, all centered on animal health and well-being. Parasite Prevention, Boarding, Behavioral Counseling, Preventive Medicine, Dental Care, Livestock/Farm Animal Care, Physical Therapy, Mobile Vet Services and Cardiology. Families value the stability and warmth of the staff as they navigate them from puppy and kitten wellness to caring for senior pets with chronic medical conditions. Thanks to this teamwork and the design of our facilities, we can offer efficient service which minimizes the stress on both the pet and owner. The clinic also plays an integral role in promoting responsible pet ownership across Tunbridge Wells and neighboring regions. As the number of pets in the South East continues to rise, Companion Care Vets Tunbridge Wells is dedicated to expanding its services and maintaining a leadership position in the veterinary industry. Whether you are visiting the practice for a routine examination or need emergency assistance, Companion Care Vets Tunbridge Wells is ready to help at every stage of your pet’s life. The team’s coordinated efforts promote consistency and trust, ensuring that all clients receive the highest level of care. The team works collaboratively to ensure clients' continuity of care and nurture a trusted relationship. Clients often mention the serene atmosphere and the detailed consultations, which help ease any apprehensions they may feel during visits. The team's collaborative approach ensures continuity of care and builds trusting relationships with each client. This way, the clinic makes sure that pets get the right treatment at the right time. By combining cutting-edge diagnostics and empathetic communication, the clinic guarantees that pets obtain the necessary care precisely when needed. The team's collaborative approach ensures continuity of care and fosters a trusted relationship with each client.
Business Hours
Monday
09:00AM-19:00PM
Tuesday
09:00AM-19:00PM
Wednesday
09:00AM-19:00PM
Thursday
09:00AM-19:00PM
Friday
09:00AM-19:00PM
Saturday
09:00AM-17:00PM
Popular Hours
6a
12p
6p
12a
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Services
24 Hour Emergency
Behavioral Counseling
Bloodwork
Boarding
Cardiology
Cold Laser Therapy
Dental Care
Dermatology
Diagnostics
Exotic Pet Care
Grooming
Homeopathy
Internal Medicine
Laboratory
Lameness Locator
Laser Therapy
Livestock/Farm Animal Care
Microchipping
Mobile Vet Services
Nutritional Counseling
Oncology
Orthopedic Surgery
Parasite Prevention
Physical Therapy
Pocket Pet Care
Prescription Medications
Preventive Medicine
Puppy and Kitten Care
Radiology (X-rays)
Reptile Care
Surgery
Vaccinations
Team
Graeme McKeown
Veterinarian
Francesca Braid
Veterinarian
Katherine Andrew
Nurse
Nicola Diver-Clarke
Nurse
Mary Wearn
Nurse
Small Animal
Administrative
{{staff.firstName}} {{staff.lastName}}
{{staff.staffRole == undefined?'Administrative':staff.staffRole.name}}
{{staff.biography}}
Reviews
Summer Coleman
10 Jun 2018
Took my rabbit here for free vaccination and health check. Receptionists are very lovely and friendly really helpful and seem to know their stuff and show a real interest.
The vet however, he was ru...
Took my rabbit here for free vaccination and health check. Receptionists are very lovely and friendly really helpful and seem to know their stuff and show a real interest.
The vet however, he was rude. He barely looked at my poor rabbit. Other than weighing him briefly and grabbing him by the scruff to give him a shot. So much for a "health check". I asked about some scabs on his back that I was concerned about and he brushed off the question saying he was probably nipped by other rabbits. Where as this might have been true, he didnt even look at the problem to confirm it!
He then spent the rest of our visit lecturing us about how he felt that rabbits should be kept. He barely told us any information about what vaccination was being given or his weight. Overall we came out feeling deflated and bullied and not any better about our animals health.
Safe to say we will not be going back. Which is unfortunate as the experience with the receptionists and staff in pets at home were lovely and helpful!
Mark Elsdon
3 May 2018
I found this visit to take my elderly cat very unsatisfactory. The staff on the phone and at the desk were very polite and courteous, but the Veterinarian was rude, he didn't explain anything clearly ...
I found this visit to take my elderly cat very unsatisfactory. The staff on the phone and at the desk were very polite and courteous, but the Veterinarian was rude, he didn't explain anything clearly to me. My cat had a problem with her ear and I had to ask twice for him to look at it before he did. Most of the visit was spent watching him use a computer to find out how much the cost of tests for a urinary infection would cost. Which turned out to be astronomical. His "bedside manner" was awful and I found him rude. Having said this I know that he was not the regular Vet. I have emailed them with my thoughts and await a response from the owner of this practice.
Violeta Ainslie
7 Apr 2018
Outstanding service. Very professional and always kind. Fantastic in an emergency. I absolutely would not take my dogs to any other vet.
Leah Barrett
23 Feb 2018
Adopted a rabbit and got a free castration through this vets. Refused to go back to them for the check up. Went back to my vet instead as he was treated like an object by the vet. My 2yr old come too,...
Adopted a rabbit and got a free castration through this vets. Refused to go back to them for the check up. Went back to my vet instead as he was treated like an object by the vet. My 2yr old come too, we got in the car on leaving him and she picked up on how rough the vet was and how unhappy the pet was. Thankfully everything went well but would never going back even for freebies. The nurse we saw when picking up was fab but really don't rate the vet.
Have spoken to friends and everyone who has been there said the same...in it for the money and push for the (unnecessary) 'extras'.
Joanne Murphy
22 May 2017
Very disappointed with the care my 2 dogs have received here.
When one dog needed a wound stitched up, I don't believe the correct approach was taken. When it opened again just a few days later, I ha...
Very disappointed with the care my 2 dogs have received here.
When one dog needed a wound stitched up, I don't believe the correct approach was taken. When it opened again just a few days later, I had to pay the same fee again! 1000 in total to stitch an inch wound!
More recently, my other dog had a Urinary Tract Infection. I paid 100 for tests and was quoted a further 800 for scans - antibiotics were NOT given as the vet didn't feel "it was appropriate" because of 'antibiotic resistance'
I went to another vet where the same tests were carried out and antibiotics were given (for less than 100) and he's as right as rain.
I've lost trust in the vets at Companion Care. It seems it has become normal to carry out unnecessary tests and treatments because the insurance companies will pay up. No thought is given to those without insurance.
I've given it 2 stars because the reception staff are brilliant and caring.
JJ Smurf
22 May 2017
Very disappointed with the care my 2 dogs have received here.
When one dog needed a wound stitched up, I don't believe the correct approach was taken. When it opened again just a few days later, I ha...
Very disappointed with the care my 2 dogs have received here.
When one dog needed a wound stitched up, I don't believe the correct approach was taken. When it opened again just a few days later, I had to pay the same fee again! £1000 in total to stitch an inch wound!
More recently, my other dog had a Urinary Tract Infection. I paid £100 for tests and was quoted a further £800 for scans - antibiotics were NOT given as the vet didn't feel "it was appropriate" because of 'antibiotic resistance'
I went to another vet where the same tests were carried out and antibiotics were given (for less than £100) and he's as right as rain.
I've lost trust in the vets at Companion Care. It seems it has become normal to carry out unnecessary tests and treatments because the insurance companies will pay up. No thought is given to those without insurance.
I've given it 2 stars because the reception staff are brilliant and caring.
Andre Alex
14 Dec 2016
This practice is a scam! Avoid! They build up your bills to enormous level by hidden charges and deceptions. We made an appointment for vaccination only (hooked on apparent last day deal). The vet ins...
This practice is a scam! Avoid! They build up your bills to enormous level by hidden charges and deceptions. We made an appointment for vaccination only (hooked on apparent last day deal). The vet instead of vaccination examined the dog, found some allergic skin irritation and raised the bill to unaffordable FOUR TIMES the price. When we've refused the proposed treatment they issued us a bill for a consultation.
In vain we've tried to reason with them: €we did not asked for a consultation, nor we were told that it could be compulsory..€ Eventually, insulted by a rude receptionist, we left the practice with NO VACCINATION DONE and with a consultation fee bill.
Later another vet practice suggested that the alleged skin irritation is not an issue € 6 anti-fungal shampoo will do.
Jane Chippendale
29 Nov 2016
I am appauled by some of the reviews on here...number one!!! Commenting on a vets watch???? Sorry but you obviously can not recognise a real Rolex as I can assure this vet does not have a Rolex. Other...
I am appauled by some of the reviews on here...number one!!! Commenting on a vets watch???? Sorry but you obviously can not recognise a real Rolex as I can assure this vet does not have a Rolex. Other review I brought my dog in bleeding but I could not afford the bill?????? Heavens above why do you have an animal if you can not care for it???? Your dog deserves a better owner. It is not an independant vets job to pay for your shortcomings. As you mentioned here was emergency treatment given and pain control. !!! Do You realise that the vet in question was still in the office tirelessly working on my pet Timmy at 10.30 at night including the nurses AND reception staff!!! Many of you do not see what goes on behind the scenes, I did that night and I was amazed......the staff had not been home before ten all week and still they get up in the morning to attend. Shame on you who can not see the work involved in running a good practise!
To the owner who believes Greame is after money only???? Would you go to the shop buy lots of food and say my kids are hungry but I can not afford the bill....blame the shop for the family going hungry? Look at your own faults before belting others!
April Wilson
5 Aug 2016
WORST COMPANY I HAVE EVER COME ACROSS!!!
I cannot agree more with the women on the previous post !!!
This company also ALMOST KILLED MY CAT DUE TO NEGLIGENCE!!
My partner and I have an on going dis...
WORST COMPANY I HAVE EVER COME ACROSS!!!
I cannot agree more with the women on the previous post !!!
This company also ALMOST KILLED MY CAT DUE TO NEGLIGENCE!!
My partner and I have an on going dispute with Companion Care after our pet was in a serious car accident.
This companies advice was to keep our pet drugged up for 6 days, moving him back and forth from a day care center to a night care center until the staff member who was able to deal with it returned from holiday.
shocked and bewildered my partner and i did all the ground work seeking advice from other practices who informed us the case would need to be referred.
My partner and i had to plead for a referral and the next day our poor cat fell into a critical condition and had to be rushed to The Royal Veterinary College for a blood transfusion in order to stay alive.
We were instructed from the RVC to first discuss it with the company before seeking legal advice. I documented our case via e-mail to the staff at Companion Care who stated they would review policies and procedures and contact us with in 10 days.
The 10 days has since passed and we have herd nothing.
Your pet is a serious risk if you take them to this practice !!!
Ana Clarke
29 Jul 2016
Our dog had an unfortunate accident, we have received the best treatment and the doctors and receptionist are nice and accommodating. We have trusted the practice and we have been fair paying the bill...
Our dog had an unfortunate accident, we have received the best treatment and the doctors and receptionist are nice and accommodating. We have trusted the practice and we have been fair paying the bill ourselves and paid 7 for our claim form to be sent to the insurance company. A week past and I have checked and the paperwork has not been completed and we are out of pocket with quite a consistent amount considering I am on maternity leave . I was hoping that in return the practice would be fair to us and sent the paperwork as a priority as we have paid the bill. I hope the situation to be sorted soon and a official apology will be sent soon. I am upset to be honest as I treat people with trust respect and fairness and I expect the same .
Sarah Bolton
24 Mar 2016
I have had numerous animals over the years and several terrible vets only interested in what money they can make. I have followed Graeme all over the South of England because he has always gone above ...
I have had numerous animals over the years and several terrible vets only interested in what money they can make. I have followed Graeme all over the South of England because he has always gone above and beyond to provide my animals, my children, with the best possible care. He's one of only a few who are happy to lay on the floor and put my dogs at ease before they're even looked at. Can't rate him or his team highly enough.
LS T
24 Feb 2016
DREADFUL COMPANY!!! ALMOST KILLED MY CAT DUE TO NEGLIGENCE... Graham the owner is only after your money!! He wears a 30,000 rolex at appointments. VERY POOR. IF YOU VALUE YOUR ANIMALS LIFE DON...
DREADFUL COMPANY!!! ALMOST KILLED MY CAT DUE TO NEGLIGENCE... Graham the owner is only after your money!! He wears a 30,000 rolex at appointments. VERY POOR. IF YOU VALUE YOUR ANIMALS LIFE DONT USE THIS COMPANY
K Tech
18 Dec 2015
The vets are very kind and helpful, they understand your pets, and will always cheer you up by saying a joke or comfort you during a procedure. I know my pets are safe when i hand them over.
Debbie Carpenter
1 Dec 2015
Appalling organisation... leave you cold as they simply want to involve you in lengthy expensive procedures when your pet doesn't need it. My cocker spaniel simply gets an eye infection from time to ...
Appalling organisation... leave you cold as they simply want to involve you in lengthy expensive procedures when your pet doesn't need it. My cocker spaniel simply gets an eye infection from time to time and they would not issue a repeat prescription which clears it up quickly. They want to sedate my dog and do an intensive eye test. They were only interested in whether I could afford to pay recurring charges of which they would set up as it would be an ongoing issue and that I should get insured for it.
I have had cocker spaniels all my life and know they're simply prone to dry eye which can be managed easily with eyedrops it shouldn't cost me a fortune! How vulgar that a vet should be so grasping for cash without any concern or a care for your pet!!
I explained my dog gets highly stressed when visiting the vet. The previous time (he went in just for a booster) and came out highly stressed with the possibility of paying hundreds of pounds for sedation and an operation to look at his eye, castration(!) and ongoing treatments for the eye.
The vet hauled him out the back as my dog is very hyper and sensitive and the vet couldn't seem to control him, and me any my daughter were left listening to agonising whelps, I really didn't know whether to intervene. Apparently the vet had taken it upon himself to clear out the dogs anal glands (!) and returned (having changed his trousers !) with a traumatised dog who he said he had taught who was master!!
This morning after being advised by a frosty receptionist that they would not give him a repeat prescription without a consultation as I didn't think it necessary to cause stress to my dog, I have decided to change vets.
I would not recommend this vets at all and should have changed a long time ago. They are only interested in how much money they can possibly squeeze out of you and have absolutely no care or consideration for the pets they are supposed to be treating.
FAQs
Where is Companion Care Vets Tunbridge Wells located?
Companion Care Vets Tunbridge Wells is located at Fountains Retail Park, Dowding Way, Tunbridge Wells, Kent TN2 3FB. It's easily accessible to pet owners in the Tunbridge Wells area and surrounding communities.
What time does Companion Care Vets Tunbridge Wells open and close each day?
Companion Care Vets Tunbridge Wells is open Monday 09:00 AM - 19:00 PM, Tuesday 09:00 AM - 19:00 PM, Wednesday 09:00 AM - 19:00 PM, Thursday 09:00 AM - 19:00 PM, Friday 09:00 AM - 19:00 PM. On Saturdays, it's open 09:00 AM to 17:00 PM. They are closed on Sundays.
Is Companion Care Vets Tunbridge Wells open on Saturdays?
Yes, Companion Care Vets Tunbridge Wells is open on Saturdays. Their Saturday hours are 09:00AM to 17:00 PM.
Is Companion Care Vets Tunbridge Wells open on Sundays?
No, Companion Care Vets Tunbridge Wells is closed on Sundays. They operate Monday through Saturday, serving pet owners during the week and on Saturday.
Does Companion Care Vets Tunbridge Wells offer emergency or 24-hour services?
Yes, Companion Care Vets Tunbridge Wells provides emergency veterinary care. They have 24-hour emergency service – if your pet has an after-hours emergency, you can call their emergency line at or go to the clinic for immediate care.
How can I book an appointment at Companion Care Vets Tunbridge Wells?
You can book an appointment online with Companion Care Vets Tunbridge Wells via our website. Simply click the 'Book an Appointment' button on their profile or use TopVet’s online scheduling. Alternatively, you can call the clinic at to schedule a visit.
What services does Companion Care Vets Tunbridge Wells offer?
Companion Care Vets Tunbridge Wells in Tunbridge Wells offers a range of veterinary services, including 24 Hour Emergency, Behavioral Counseling, Bloodwork, Boarding, Cardiology. From routine wellness exams and vaccinations to surgeries and diagnostics, they provide comprehensive care for your pets.
Does Companion Care Vets Tunbridge Wells offer vaccinations for pets?
Yes, Companion Care Vets Tunbridge Wells provides pet vaccination services. They offer core vaccinations for dogs and cats (like rabies, distemper, parvovirus, etc.) as well as any recommended booster shots. You can schedule your pet's vaccines during normal appointment hours at their Tunbridge Wells clinic.
Does Companion Care Vets Tunbridge Wells offer pet dental care?
Absolutely. Companion Care Vets Tunbridge Wells offers pet dental care services, including teeth cleanings, dental exams, and treatment of dental issues for cats and dogs. Regular dental care is part of their preventive services to keep your pet healthy.
Can I get my pet groomed at Companion Care Vets Tunbridge Wells?
Companion Care Vets Tunbridge Wells does offer pet grooming services in addition to medical care. You can have your dog or cat groomed (bathing, nail trims, etc.) by their professional grooming team. It’s convenient to get veterinary care and grooming in one place in Tunbridge Wells.
Does Companion Care Vets Tunbridge Wells provide boarding or kennel services?
Yes, Companion Care Vets Tunbridge Wells has boarding facilities for pets. They can board your cat or dog in a safe, comfortable environment when you’re away. It’s advisable to book in advance, especially during holidays, as space can be limited.
Do they perform spay/neuter surgeries at Companion Care Vets Tunbridge Wells?
Companion Care Vets Tunbridge Wells provides spaying and neutering services for pets. Their veterinary team in Tunbridge Wells has extensive experience in these routine surgical procedures. They will also guide you on post-operative care for your pet.
Can Companion Care Vets Tunbridge Wells microchip my pet?
Yes, Companion Care Vets Tunbridge Wells offers pet microchipping. Microchips help identify your pet if they ever get lost. The procedure is quick and can be done during a regular appointment.
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