Dog went in for a non invasive CT, was discharged with a bloody back side which was not even mentioned on discharge. Manager is pathetic and not fit for purpose. A necessary evil for animal treatment unfortunately. Read Less

My Golden Retriever had a large tumour on his eyelid. George Peplinski and his team operated and now my boy has fully recovered. Not only was my boy well looked after at the Vet School but the courtesy and understanding given to me during a very worrying time was phenomenal. We are so lucky to have a wonderful establishment like this on our doorstep. Never be afraid to take your animals to the Vet School they will receive 5 star treatment by very committed individuals. Read Less

Unfortunately as much as I respect Glasgow vet school my experiences with them have been very poor. The first was when my puppy suffered a vaccine reaction causing paralysis so he was hospitalised. It was over Christmas so I understand there was a reduced staff level but I still felt his care was poor. He was recumbent and couldn't move so a urinary catheter was placed. When I went to visit him the catheter was on the floor in part, not double bagged, not as sterile as I felt it should have been. He had oxygen prongs that were meant to be entering his nose but were dislodged so he wasn't receiving any supplemental oxygen from this. The nurse was friendly but didn't seem to know what his recent temperature reading was or whether he had eaten or drunk. He was down as the wrong breed. With regards to the neuro service I requested steroid treatment as a last resort as he was getting worse but was ignored and he was on antibiotics only. He died from this and a kidney infection which I believe was caused in part by the unsterile urinary catheter setup. I also considered getting i131 treatment for my cat at Glasgow but they misdiagnosed the cause of an ulcer that he had in his mouth resulting in us taking him to the excellent dental vets in north Berwick for proper treatment. We ended up having the I131 done at Edinburgh which was cheaper and had a way shorter hospitalisation time with better service. Unfortunately even though we live fairly close I have lost all confidence in their clinical decisions and I will not be returning unless in a time sensitive emergency. I work as a vet myself for context. I'm sure they do a lot of good work but not in the case of my animals. Read Less

Unfortunately as much as I respect Glasgow vet school my experiences with them have been very poor. The first was when my puppy suffered a vaccine reaction causing paralysis so he was hospitalised. It was over Christmas so I understand there was a reduced staff level but I still felt his care was poor. He was recumbent and couldn't move so a urinary catheter was placed. When I went to visit him the catheter was on the floor in part, not double bagged, not as sterile as I felt it should have been. He had oxygen prongs that were meant to be entering his nose but were dislodged so he wasn't receiving any supplemental oxygen from this. The nurse was friendly but didn't seem to know what his recent temperature reading was or whether he had eaten or drunk. He was down as the wrong breed. With regards to the neuro service I requested steroid treatment as a last resort as he was getting worse but was ignored and he was on antibiotics only. He died from this and a kidney infection which I believe was caused in part by the unsterile urinary catheter setup. I also considered getting i131 treatment for my cat at Glasgow but they misdiagnosed the cause of an ulcer that he had in his mouth resulting in us taking him to the excellent dental vets in north Berwick for proper treatment. We ended up having the I131 done at Edinburgh which was cheaper and had a way shorter hospitalisation time with better service. Unfortunately even though we live fairly close I have lost all confidence in their clinical decisions and I will not be returning unless in a time sensitive emergency. I work as a vet myself for context. I'm sure they do a lot of good work but not in the case of my animals. Read Less

Unfortunately as much as I respect Glasgow vet school my experiences with them have been very poor. The first was when my puppy suffered a vaccine reaction causing paralysis so he was hospitalised. It was over Christmas so I understand there was a reduced staff level but I still felt his care was poor. He was recumbent and couldn't move so a urinary catheter was placed. When I went to visit him the catheter was on the floor in part, not double bagged, not as sterile as I felt it should have been. He had oxygen prongs that were meant to be entering his nose but were dislodged so he wasn't receiving any supplemental oxygen from this. The nurse was friendly but didn't seem to know what his recent temperature reading was or whether he had eaten or drunk. He was down as the wrong breed. With regards to the neuro service I requested steroid treatment as a last resort as he was getting worse but was ignored and he was on antibiotics only. He died from this and a kidney infection which I believe was caused in part by the unsterile urinary catheter setup. I also considered getting i131 treatment for my cat at Glasgow but they misdiagnosed the cause of an ulcer that he had in his mouth resulting in us taking him to the excellent dental vets in north Berwick for proper treatment. We ended up having the I131 done at Edinburgh which was cheaper and had a way shorter hospitalisation time with better service. Unfortunately even though we live fairly close I have lost all confidence in their clinical decisions and I will not be returning unless in a time sensitive emergency. I work as a vet myself for context. I'm sure they do a lot of good work but not in the case of my animals. Read Less

I've recently had to use the Small Animal Hospital in Bearsden because of my cat, Toby. Ever since we got him over a year ago he's had terrible breathing problems, but we never thought much of it because it doesn't appear to be bothering him. Eventually we decided we should take him to the vet to see what was up. They took X-Rays and what not and sent them to here, and they told us they thought he had polyps and asked us to bring him in. We brought him in on Tuesday for a consultation and I was so impressed by this place. It's a beautiful new-looking building with an immaculate reception and loads of little consultation rooms off it. There's loads of other services as well they offer, other than just respiratory, such as oncology, haematology, neurology etc, and there's a cafe upstairs. I wish humans were made to feel as welcome in our hospitals as animals do at this place! Toby's consultation was with Brigite De Lima Dantas, who was absolutely outstanding in her care with him. He was taken in on Wednesday and we got him back yesterday, and despite her telling us she's not 100% sure it's been fixed, I'm glad that she's honest with us and that she's still working on his case to see what can be done. We were personally phoned by Brigite, which I love, because you're dealing with the person who's actually directly involved in his operation and his case, not nurses or other vets. I cannot fault this place on their level of service. Thank God for pet insurance though, or I'd be £3,000 out of pocket! Read Less

The Small Animal Hospital in Bearsden is part of the University of Glasgow and is one of the best small animal hospitals in the world.I'm very sad to say that one of my little cats broke his neck recently and was referred to this hospital for treatment. The reception area is impressive and immaculate and there is a separate waiting area for cats and dogs to minimise the stress caused to the animals while they are waiting to be seen. In the cat waiting room there were heated pads to sit your cat on to help him relax and feel more comfortable while he's waiting to be seen! I wish people were treated as good at hospitals!My cat's initial consultation was with neurology specialist Maria Ortega and she is an absolute angel. You can check out her qualifications and experience on the Glasgow University website.  She asked an abundance of questions about my cat while giving him a thorough physical examination and concluded that she would need to perform an MRI scan as well as x-rays to see the extent of the damage to my little guy's neck. I left him in Maria's capable hands and went home to sit nervously by phone. A few hours later Maria called to say that she could confirm that my cat had broken his neck and that he was coming round fine from the anaesthesia. She explained in great detail the operation she would have to perform on my cat to give him a chance of being able to walk again. It involved putting plates and screws into his little neck.  Maria said she would operate on him the very next day. She called me the next day right before the operation to give me an update on how he was doing and to give an estimated time of when the surgery would be completed. She then phoned after surgery to say that it had went very well and then phoned again a few hours later to say that my cat was awake and that he had started to move his limbs again. I certainly can't fault the level of communication!Maria phoned every day for the next 3 days to tell me how my little boy was doing. She gave loads of details about what he had eaten, how his limbs were moving and how he was behaving. On the 3rd day she said he was doing so well that I could come in and visit him the next day if I liked. I literally had my coat on and was about to go out the door when she called again with bad news. She said my cat had caught pneumonia during the night and died. She had received a call from his nurse (he had his own dedicated nurse 24hrs a day) and she had rushed into the hospital to try and save him. She tried for 3 hours but eventually had to just let him pass away.I was absolutely crushed and devastated that my adorable 1 year old cat had died but I simply cannot fault the Small Animal Hospital or Maria. I have no doubt in my mind that he was given first class care 24hrs a day. It was so comforting to have Maria phone so regularly and it was excellent to be able to talk to the person who had physically operated on him. I only ever had to deal with Maria and didn't get calls from receptionists or nurses who may not have been able to give us the level of detail that Maria did and she could answer the many questions we threw at her directly! Everything was taken care of so quickly. As soon as my local vets referred my cat to the hospital we were given an appointment immediately and it all happened so quickly from then on. There was no waiting around to find out what exactly was wrong with him. He had his MRI scan and x-ray the same day we brought him into the hospital and he was operated on at the earliest opportunity possible after we'd been given his diagnosis.Overall my cat's treatment cost over £6,000 which gives you an idea of the kind of state of the art equipment which is available for the vets to use at the Small Animal Hospital to be able to rack up a bill that high!! Thank goodness for pet insurance!! Read Less