The vet himself is very kind and good at what he does. However the receptionists are extremely rude. Had my dog vaccinated and the receptionist asked if I wanted to pay upfront, without any indication no refunds were given if I couldn’t finish the vaccines there. Then had my dog get a rabies shot for travels, had called prior to moving to ask again if I needed to come down for any letter to prove such, and was told no. Only to be phoned the next day by the morning receptionist who ended up telling me how the vet worked all night on my papers and the other receptionist I spoke to just wasn’t trained. No refund. No apologises. Just an attitude for something that was THERE mistake. And a huge inconvience for me now. Read Less

The vet here is wonderful, you can tell he really cares about the animals and wants to help. A real comfort taking our many animals here. The premises is very old worldy but we like that, adds character Read Less

What a lovely vet I certainly can't complain about him. Like one other review I can't believe the lack of compassion by the receptionists. I was crying after my cat was being put down. No words of comfort just handed me the bill, not even a good bye. Read Less

Only recently joined this veterinary practice first impressions wasn't good, 2 weeks ago I took my puppy for his vaccination and microchip, the vet hadn't weighed my puppy and also the table was dirty same as the room there was paper work spread all over the desk and dust everywhere, Came out to book an appointment for 2 weeks time the receptionist was on her phone on a personal call and didn't put the phone down whilst taking payment and booking me in which I was very shocked at. 2 weeks later we turn up to our appointment to find out the receptionist had booked us in on the wrong day and wrote on our appointment card the date we had showed up on. The other two ladys who were on reception had said it would be ok and there would be a small wait which was fine as it wasn't our fault. Went into the vets room and again the table hadn't been cleaned and there was mud all over the table and again my puppy hadn't been weighed. The hygiene of the practice is very poor! For puppys who havnt been protected going in there they are bound to get something! After taking him for the first time to Jones Robert my puppy ended up with diarrhea and took him to another vets and they said if the hygiene was poor he could of court something from there. Personally I will now be changing vets as my experience isn't a good one. Read Less

Had 2 dogs a cross alsation that passed away in 2011 and a border collie that sadly died last year jones vets gave excellent support help and guidance. I wouldnt go to any other vet. The staff and vets are very caring. A very professional team im getting another dog in august and il be registering her with them. Read Less