The Veterinary Health Centre

OUT OF HOURS EMERGENCY SERVICE: CHECK BEFORE YOU COMMIT. In the light of recent events when I chose to remove my dog from this Surgery because of concerns regarding her treatment I feel it incumbent to advise owners of pets seeking to use this service to check exactly what they are getting for an serious amount of money. In the first instance be aware that if your pet is registered with another practice and you access this facility out of hours they will not have the access to the medical records of the patient. Even if your usual practice claims 24 hour Emergency Cover this is not strictly correct. There does not seem to be any special relationship with Greenways and in fact any Emergency Provider could offer the same service. The 'chain of care is broken' when you use this service. It beggars belief that any such facility can offer robust critical care to an animal with a history of complex medical needs without access to its clinical records.!!! Further this can trigger the need repeat expensive procedures such as X Rays and Blood Tests which would have shown on the MRs.!!! I would also suggest that you request a Definitive Invoice and check that if your pet needs to stay in the Hospital facility overnight then confirmation that a qualified member of staff will be on duty in the Ward throughout the night checking regularly on the patients and giving care where needed much as in an NHS Hospital. You will be paying a serious amount of money for this service apart from ensuring that your pet receives the best care. Do not be afraid to challenge senior management about any concerns. I am aware that the practice has achieved a four star rating however from my own experience I am reluctant to give it even one star. Read Less

Extremely disappointed with lack of administrative and customer care support. Wrote with full details Dec 2019 and received acknowledgement saying they would look into matter fully and reply within two weeks. That was over 7 weeks again and still no reply! - administration, ie animal medical history extremely poor. Also their receptionist was extremely unhelpful. I've never left a negative review before but unfortunately I have to in this instance. Have moved to another local Vets (Rowans) who are extremely good. Read Less

Amazing vets!! Took my Chihuahua as an emergency, she stayed over a week and received excellent care from start to finish. Sam went over and above, was extremely knowledgeable and professional throughout. He kept me informed daily, and guided me through a very upsetting time. From the Vets and Nursing Team, to the Receptionists and Practice Manager, I couldn’t have asked for a better experience!! Highly recommended. 5 star!!! Read Less

Whilst visiting family our Lilly, King Charles Spaniel needed urgent care, got recommended to use this practice, it was emergency out of hours appointment. We were seen by Adelina who acted very professionally and referred us immediately to go to The optical specialist in Penrith who done a operation in both eyes to remove ulcers. We can’t thank Adelina enough for her expertise and quick response, without this happening it could of been disastrous. Many thanks again to you and all your team. Read Less

Paid £456 for my cat to be no better, I had to take her elsewhere after they refused to see her even though I had picked her up from an overnight emergency case 3 hours before.Falied to give me vital information regarding further care and treatmentI did not consent to most of the treatment and it was unnecessary at that timeThey claim she was monitored through the night yet that does not match her care recordsRefused to see her so she was in pain and discomfort for hours until the next day when I could get her in with another vet, which, cost me more money but thankfully within half an hour after receiving the correct treatment and pain relief she was fine The practice manager was rude and had no interest in my cats welfare!!!!!!!!They neglected my cat and charged me for the privalage. Read Less

Poor care and extortionate prices.... My little Dachshund was misdiagnosed when she was taken in on an emergency appointment and 2 days later she was totally paralysed in her back legs. What I didn't know at the time , but a vet should have, is that she was displaying all the signs and symptoms of a text book case of IVDD which is as common as 1 in 4 in this breed . If she had been diagnosed in time there would have been a chance that with total crate rest she would have made a full recovery. If you love your pets and want the best for them AVOID AT ALL COSTS. To top it all I paid double what I am paying now for her medication and pain relief!! Read Less

When my rabbit kurt took ill, I had no idea why this suddenly happened i didnt seem to be getting anywhere with my previous vets. After a hell of a week worrying and not really having diagnosed the problem i brought him here and immediately felt he was in safer hands. They made kurt stronger keeping him in for obs and having his own nurse 😂 sorting his teeth and kidney problem out which i believe was brought on through stress and trauma of previous encounters. kurt is now grazing on fresh grass and happily back with Cobain binkying about like rabbits should be. If you have rabbits this is the place to be and lovely staff 😀🐇 Thankyou. Read Less

Cannot praise these guys enough. The past 24 hours have been exceptionally difficult with my son's much loved bunny becoming extremely poorly, and unfortunately today needing to be put to sleep. From start to finish the vetinary nurse and reception staff were amongst the most compassionate and kind people I have ever met. Everything from the care of my pet to the care of me, especially when dealing with delicate issues such as money. When it came to the heartbreaking moment of letting my bunny go, we were not rushed and were able to say goodbye in our own time. It's been a deeply heartbreaking time but made significantly easier by a group of exceptional people. Thank you and I will never forget your kindness x Read Less

Dog had a car accident, rushed him to the vets and they sorted him out before they were even open. They have been great value my dog is doing fine. Not enough words to express my thanks for the vets and all the staff. Read Less

This is one of those rare places when you can trust that your pet is in completely safe, caring hands. Some people wake up and smile at the thought of going to work in a place they are passionate about and this is the impression that the staff here will leave you with. We truly cant thank you enough. James the human and Boris the Jackdaw. Read Less

Excellent, caring vets. After trying other veterinary practices in the area we had Greenways recommended to us by a friend who had had really good experiences there. We have never looked back and cannot recommend them highly enough. Pets are treated as members of the family and all staff seem genuinely motivated and caring, everything you could possibly hope for when choosing a vet. Read Less

Had to use this vet for emergency. Had to drive from Bispham to st Anne's. obviously not there fault. But when we got there, the vet examined our dog, asked a series of questions but didn't seem to be listening completely to what we had to say. He quickly did diaognose that our dog had suffered a stroke which we thought the same. But he didn't really offer any sympathy to us or our dog when we knew this would be the end. He wasn't very clear explaining the situation or quick to give our dog any reassurance. Our dog unfortunately had to be put to sleep, without a nurse present he solely counted on us to assist holding him even considering how upset we were. I can't fault that the care wasn't efficient or that the outcome would of been different with a different vet, but we felt the whole situation was very robotic like. It lacked empathy for both our dog and us as owners. Read Less

Excellent, knowledgeable, caring vets and excellent service. Prescription charges are high though compared to other vets. Especially when both a dispensing fee is charged or a charge made for a prescription. When you have a number of pets on medication this can be expensive. I've insured mine to be on the safe side. That said they run a LOCAL emergency service and when I've had an issue my pet has been seen same day often within hours of calling. Read Less

Took our cat in for a small rash. We were with the Vet for less than 3mins, had some antibiotic cream prescribed & relieved of 60!!!!!! When I enquired I was told a consultation is 39, Also the cream prescribed was readily available on the internet for 6- 7 I checked & local vets charge between 19 to 27 per consultation.. RIP OFF AVOID Read Less

We had to use this practice as an emergency 24 hour service, at first we weren't happy at having to drive from Fleetwood to st-Anne's ( not their fault but that of our local vets), when we got there within 30 seconds we knew we had arrived at a place that truly cared for animals and their owners, and would do everything they could for our truly, the equipment they have available is amazing and you really get the feeling that everyone working there loves and cares for animals. The diagnostic skills of the vet was so impressive within 5 minutes of arriving she had discovered the true problem which had been previously misdiagnosed. I just wish they were closer to us as this would become our vets from now on. We lost our beautiful truly but it has been so comforting to know everything possible was done for her, she was being treated for the correct illness and she passed away in the presence of people who cared for her. Read Less

Jenny was great with my Leopard Gecko, it wasn't the cheapest vets I have visited with my lizard but she really knew her stuff and was very friendly. You can really see that she truly cares for animals. Summer has been made comfortable as theres nothing that can be done for her, but it was comforting to know that Jenny has looked at all the best options. Thank you Jenny!Read Less

Not their greatest fan, not very good with long on-going complicated illnesses, ok if your animal needs a vaccination or one off treatment but wouldn't recommend for long term care. It's difficult when you seem to see a different vet each time you go there, so continuity of care is a problem. Read Less