Would put No stars if I could. The most traumatising experience. We had made it clear it would most likely be a euthanasia appointment before going with the expectation that things would be prepared. We sadly had to put our beautiful little girl down. She was an extremely nervous cat at the best of times so we knew it had to be quick and calm. Despite all our efforts to make her comfortable, when we got there and the decision was made, instead of it being peaceful it was suddenly chaotic! I assumed it would be performed with compassion and somewhere nice and quiet as possible. After initial examination, We then had to get her back into her cat carrier and instead of being taken down the quiet corridor to the room we were then confusingly heading we were made to go through the then crowded waiting where two massive barking dogs were barring the door (my cat was terrified of even small dogs) and lots of people which really scared my cat, then out into a busy car park and then into an operating room which had a humongous machine in making the most loudest, relentless, disturbing noise that we could barely hear over. Their was no debriefing on what was about to happen or if we could touch her during the process. On the way in the vet had nonchalantly said ‘can’t do anything about the noise’. Completely did not care at all. I was so confused with adrenaline from having to prepare for what was about to happen and put my trust in supposed professionals I let it go ahead but I wish I had just turned on my heel and tried to sort things in a calmer quieter environment somewhere else but also I didn’t want any more messing about to prolong any suffering for her. I couldn’t hear the vet over the noise while it was all happening. My poor cat was in absolute terror while she was pinned down and shaking incredibly due to the racket. She could only see a bit out of one eye by now due to a large tumour so I tried to stroke her head a bit and speak to her so she knew my Mum and I were there, but she would have just heard the loud machine probably not me. The vet was saying something I couldn’t hear over the machine noise and I didn’t know if it was to me or the nurse. I didn’t want to interfere with the procedure so I stopped stroking her poor little trembling head, which I will always regret as it seemed to be the only thing that calmed her slightly for a tiny moment. I understand the machines are doing important things but having them going through a cycle or even in the same room that euthanising is ever going to go on in anyway is a disgrace. Also a quick, quiet room transfer and departure should always be possible. This vet seemed good according to my family member but I wished I’d read all the reviews as it seems like there are lots of issues with lack of compassion here and the focus of money making over animals’ wellbeing. The vet and nurse then swiftly disappeared and We were told to ring a bell after if we’d wanted to ‘have a few minutes’ with her in this hellish room with this dreadful noise. We tried to get over the shock then carefully removed her from the awful place ASAP No one came when we rang the bell. So then my poor traumatised mother had to then go and queue up to pay for this horrific experience and then broke down crying in the busy carPark afterwards where everyone could see us. So our cherished little girl’s last few minutes on the earth were filled with terror that could have been and should have been totally avoided. We will never get that image out of our heads or the guilt of trusting this place. Clearly that is not how an already traumatic procedure should be undertaken. Not that money is the main point here but especially when paying astronomical fees for pet healthcare also. Please do not use this vet. Especially not for the above reasons. Completely shocked and wouldn’t like it happening to anyone else or their pet to be so scared in their last moments. Dreadful. Read Less

My pet came here to get neutered, I got a call from them advising that he had stopped breathing and asked if i wanted them to carry on, i obviously advised not and I would come and get him. I was advised by them that i had to go a few hours later due to the aesthetic to ware off, when I came to get him at the end of the day he wasn’t himself at all. They should have picked him up and brought to me as he could barley walk wobbling all over. I have also seen another review similar to this but unfortunately their pet actually passed away! Read Less