I cannot praise the Senior Vet Thomas Hindley enough, he was so compassionate and remarkably kind towards my 18 year old cat over a number of years. He gave him two years of support through his extensive research and treatment, I believe our cat Vico, benefited from a further two years of life due to Thomas's fundamental extensive knowledge of senior cats and how to treat them. Thank you to you Thomas and to all the team at Vets for Pets at the Capitol Centre in Preston. Our cat Vico has now passed away and my family all really miss such a remarkable team of people. I have total trust in them and would highly recommend them to care for your pet. Read Less

Extortionate prices for emergency surgery for my cat. Complaints were made and the main vet/owner was extremely smug about it. He also owns 2 other Vets4Pets surgeries (possibly even more now). The vibe I got was that he cared more about money than my cat. Would not recommend this place to anyone. Read Less

This is the third time our dog Lulu at 16 years old has undergone surgery this time to remove and clean teeth, I can not speak high enough about Matt and his colleagues at Vets4Pets in Prenton they are amazing caring and fantastic professionals and again have helped Lulu to be healthy , thank you from the bottom of my heart to bring back to health our dearest Lulu. Thank you so much, Jacqueline Read Less

I'm Sarah and we took our dog as an emergency on the 14 th of may.Unfortunatley he was too ill and had to be put to sleep.But these people here are amazing and were very caring and comforting towards us.A massive thanks to the vet that night.As bad as we feel i give a massive thank you to them.Thanks again family of Harley Brookes the black & white staffie. Read Less

Always great service! I normally bring my dog here. The receptionists are friendly and so are the vets. I never feel pressurised into buying products especially unnecessary products; they just provide me with information and make me feel I am free to decide and buy when it suits me. Read Less

A cat was knocked over near my work and I had the following experience at New Hall Vets: A couple saw a cat knocked over near my office, put it in a box and brought it in to use the phone. They called the RSPCA and got an incident log number and were advised someone would collect to take it to the nearest vet. I agreed to take the cat to prevent delay and a colleague and I drove 5 minutes down the road to this vet. Despite having an RSPCA log number, we were immediately told to leave and call the RSPCA. I explained that this had already been done and they told us to bring the cat to him but the vet said it wasn't his responsibility and we should call the RSPCA again. He didn't even look at the cat. The cat was still moving in the box and, although injured, was fully conscious and responsive. The vet watched us stood outside his store with an injured animal whilst we tried several numbers to try and gain further advice. Upon speaking to the RSPCA again, they advised that the vet had a duty of care towards the animal and were as shocked as we were at his response. They gave us the address of another vet 10 minutes away and we drove there instead. The cat had to be put to sleep due to the complex fractures in both front legs, however it was probably in pain for a great deal longer than it had to be because of this man. The 2nd vets was Vets 4 Pets. They showed concern and compassion and saw the cat immediately. They even took my phone number and updated me with respect to its progress. The employees genuinely cared about the welfare of the animal. I couldn't praise them enough.Read Less