Norcross Vets
Thornton Cleveleys, Lancashire
Team
Yaiza Gomez
Veterinarian
Andrew Milne
Veterinarian
Antia Escribano
Veterinarian
Bobby Kirby
Veterinarian
Carlos Sanchez
Veterinarian
Yee Tak
Veterinarian
{{staff.firstName}} {{staff.lastName}}
{{staff.staffRole == undefined?'Administrative':staff.staffRole.name}}
{{staff.biography}}
Reviews
Ellie
11 Jun 2024
REPORT
Go anywhere else.
Part1
To start with, my 9 year old dog had started drooling, her breath was horrendous and there was blood on her bowls.
After being sent away twice with anti biotics for £150 eac...
Go anywhere else.
Part1
To start with, my 9 year old dog had started drooling, her breath was horrendous and there was blood on her bowls.
After being sent away twice with anti biotics for £150 each time, we decided it was best to go for a 'stage 1 dental' (£380). In this procedure, we were told she had an aggressive tumour that had spread throughout her mouth and she would be in alot of pain. (These tumours typically kill within 65 days from the time symptoms appear).
They decided to take biopsys and charge us for this and the total bill then went up to approx £700. We were told whilst picking her up, it would be best to put her to sleep. Why they couldn't have said this, when they rang to inform us she was in surgery and had tumours, I don't know because as hard as it is, we would have liked the choice to not take the biopsy and put her to sleep under sedation, to save the poor thing anymore pain.
(Just to add the day we took her home after surgery, she was in a terrible way, me and my partner were very emorional and we asked this particular receptionist if we could ring and pay later, as the dog is distressed. The woman refused and we had to stand there and wait for her add up the costs to then bill us. As I'm stood there crying holding my dog of 9 years, knowing she was going to die in the next few days. Yet in previous visits this was always fine.)
To have a vet come and put our 9kg cavachon to sleep, it cost nearly £1000. Totalling nearly £2000. We were then given back £190, as they had over charged us for sedating her prior to being put to sleep. (This was only picked up by the accounts lady, Who was sorting our bill at the time).
Part2
After this experience, myself and my partner came across a dog in need that was in a horrible home and needed rescuing.
We took our rescue to the vets and was told she needed a stage one.
They removed 11 teeth, did xrays, bloods, etc all for £380.. reasonable in all fairness. We were then told she would need a stage 2 for £635, just to remove 4 teeth.
I rang around and found that several other practices would have done both the stage 1 and 2 for less than the price Moy vets were going to charge for a stage 2.
Moy vets also put us on a time limit, and said she will need another stage 1 before her stage 2 is done, if we don't act quickly.
Again, dentistry as a rule is not something insurers pay out for.
My only nice words for this chain is that there are several wonderful receptionists at this practice that go above and beyond. I will always appreciate them for what they did for my family.
Mrs Newton
10 Sep 2020
REPORT
Norcross vets has been so understanding and caring as I had to have my cat put down in April 2020 by carmen and she put me at ease and understood the pain I was going threw .l heard she has left the v...
Norcross vets has been so understanding and caring as I had to have my cat put down in April 2020 by carmen and she put me at ease and understood the pain I was going threw .l heard she has left the vets so sorry to hear that will miss her warmth and her fun and laughter with my other cats I have Andrew is brilliant as well . The receptionists are brilliant Chris is kind and likes a laugh as well and has patience for you thank you to all staff BABY , OSCAR , MAX SOOTY All my cats say thankyou
Lisa
17 Jun 2020
REPORT
Poor service. Kept waiting for 1 hour 40 minutes with an injured dog.
Over charged on account for items not received and when queried would not remove item from my statement.
Dave
9 Feb 2020
REPORT
Almost 12 months ago we thought we had lost our beloved chihuahua but Lois said he was prepared to try oxygen to try to clear the fluid on her lungs although she had a heart murmur as well. Due to med...
Almost 12 months ago we thought we had lost our beloved chihuahua but Lois said he was prepared to try oxygen to try to clear the fluid on her lungs although she had a heart murmur as well. Due to medication, the care of Norcross vets and our love she survived and kept going. Unfortunately today her time had come to an end and we had to have her put to sleep. However the love and care of Robyn made this a painless experience for Ellie although very upsetting for us. I cannot praise the care received from this veterinary practice enough. The staff are all so very caring and all show nothing but consideration for the welfare of your pet. We will continue to take our other dog and cats to this practice. Thankyou so much for what you have done for our pets to date.
James Wilson
4 Jul 2019
REPORT
Ive been with norcross for a few years now, well many should i say. I would like to say from my dog (dexter) and i a GREAT BIG THANK YOU for all you do, and all the help and advice you give me. I WOUL...
Ive been with norcross for a few years now, well many should i say. I would like to say from my dog (dexter) and i a GREAT BIG THANK YOU for all you do, and all the help and advice you give me. I WOULD NOT hesitate to recommend norcross vets to anyone i meet and they need a vets. Keep up the good, sorry the excellent work, and thank you for looking after my dexter, he is my life..... Hip hip, hooray, hip hip, hooray, hip, hip hooray,. 3 cheers they all deserve. Thank you to you all ♥️🐕
Paula Hudson
11 Feb 2019
REPORT
Thankyou so much to a top veterinary clinic what a lovely lovely man Andrew is and the girls on reception couldn’t be friendlier
They saw my dog straight away as an emergency as he was choking and...
Thankyou so much to a top veterinary clinic what a lovely lovely man Andrew is and the girls on reception couldn’t be friendlier
They saw my dog straight away as an emergency as he was choking and couldn’t breathe but of course as soon as I got to the car park he threw up and seemed to be ok . ! Still got seen straight away and treated like he was their own dog .
I can’t praise them highly enough .
This is a 5* establishment
Mrs Amanda Hage
17 Oct 2018
REPORT
Fabulous veterinary care. I wouldn't go anywhere else with one of my cats who needs regular medical care. Andrew is a fantastic vetenerian and so compassionate.
Trevor Burns
16 Jul 2018
REPORT
Top local vet, established over 20 years. Offers 1st class service. Available 24/7, 365 days a year. Brand new state of the art facilities for large or small animals.
Leanne McCartney
11 Jul 2018
REPORT
When our youngest cat Calliope was being neutered... The staff were so lovely... Very caring & professional... Also very helpful & reassuring... Have already & will continue to highly recommend 👌
Anthea Hardwick
26 Apr 2018
REPORT
Have looked after our dogs for years. Appreciate their kindness. All staff are very helpful and caring.
Stuart Inglis
25 Apr 2018
REPORT
Fantastic service. Staff friendly. Definitely recommend their services
Barbara Amos
20 Apr 2018
REPORT
Great vets i would not go any were else. We have a diabetic dog they found out what was wrong with him,they treated him,they showed us what we had to do and they looked after us as well as our dogs. B...
Great vets i would not go any were else. We have a diabetic dog they found out what was wrong with him,they treated him,they showed us what we had to do and they looked after us as well as our dogs. Brilliant vets. The people on reception have also been fantastic with us they are so helpfull when we ring up to order thing for the dogs. We cannot praise these vets enough for what they have done for our dogs. Thank you Norcross Vets.
Rebecca Nicholas
8 Apr 2018
REPORT
Different price each time even if same treatment. Reception don't understand their sytem or can never find the drugs to administer. Very disorganised.
Jamie Bearman
15 Feb 2018
REPORT
Robyn is one of the best vets I have ever come across. I travel from St Anne's to see here. Fantastic for both owner and pet x
Moira Harris
10 Feb 2018
REPORT
Excellent service. My dog is very nervous and the vets were fantastic with him. Took their time and made sure he was comfortable and relaxed throughout his visits. Highly recommend
Andy Horgan
13 Apr 2017
REPORT
Great vets really loves animals
Kim Whitehouse
19 Mar 2017
REPORT
Mr Milne is lovely. Always fills you confidence .
Better service than the doctors!
Cara Martin
25 Feb 2017
REPORT
We cannot thank all of the staff enough especially Mr Milne for the care that Max received before he left for his final journey. Nothing has been too much trouble and all of the staff are compassionat...
We cannot thank all of the staff enough especially Mr Milne for the care that Max received before he left for his final journey. Nothing has been too much trouble and all of the staff are compassionate and genuinely care. Thank you for our condolence card that we have received today xx
Stacey Fisher
15 Feb 2017
REPORT
I was at the end of my tether with Pets at Home treating my Labrador and it was costing me up to 200 a month on anything they could find. Norcross vets was recommended to me and we saw Andrew. Gatsby ...
I was at the end of my tether with Pets at Home treating my Labrador and it was costing me up to 200 a month on anything they could find. Norcross vets was recommended to me and we saw Andrew. Gatsby was very relaxed and I am extremely happy with Andrew and the Practice. Thankyou very much :-)
Julie Hooper
28 Jan 2017
REPORT
Benson has been cared for by all the staff at Norcross Vets for the last 4 nights. Every member of staff has been so kind and caring. Thank you so much for helping him recover and for letting me lie i...
Benson has been cared for by all the staff at Norcross Vets for the last 4 nights. Every member of staff has been so kind and caring. Thank you so much for helping him recover and for letting me lie in his kennel with him on every visit.
Kim Oke
16 Jan 2017
REPORT
Not registered but allowed us to bring Milo as emergency absolutely lovely people on Sunday 15th Jan 2017 mishap with fish hook BIG THANKYOU for seeing us
Eevie W
15 Dec 2016
REPORT
Great vets practice. Mr Milne is fantastic.... Prices are ok for the good service they provide. Would recommend..
Richard White
13 Dec 2016
REPORT
i just want to say a massive thank you for all your help when our little phebee had to be put to sleep on sunday evening.The emergency vet and the nurse who came to my house were absolutly fantastic w...
i just want to say a massive thank you for all your help when our little phebee had to be put to sleep on sunday evening.The emergency vet and the nurse who came to my house were absolutly fantastic with my wife and phebee.we were not registered with norcross and after my wife rang our usual vets to be answered by an arogant and rude man,my wife rang norcross.they came to our home straight the way and i cannot tell everyone how proffesional and understanding they were on such an upsetting time.The next day we went down to see our little phebee and the staff were absolutly great with me as i was upset.Iwould personally like to thank the emergency vet and the staff at Norcross for being so efficient and how caring they were.i will be registering my other doggie now with norcross as i know that they provide such an outstanding service with your animals .A big thank you.xx
Peter Sanderson
2 Dec 2016
REPORT
It's a vets, they care for sick animals. Happy
Sarah Scott
16 Nov 2016
REPORT
Our 15 month old cat Madge was taken ill with poisoning and it was such a traumatic experience for my two children, as this was their first pet. The care that Madge received was amazing! Andrew is the...
Our 15 month old cat Madge was taken ill with poisoning and it was such a traumatic experience for my two children, as this was their first pet. The care that Madge received was amazing! Andrew is the most caring man and explained all the treatment, called me late at night to update me and was so lovely to my girls when we came in to visit Madge. Unfortunately Madge was too poorly and we had to say goodbye. What was a horrible day was made that bit better by the amazing staff and their pure love for animals. Great team!
Ian Brown
22 Oct 2016
REPORT
Such care and attention to detail from all the staff at Norcross vets, especially Andrew and Robine for the care of our precious burmese Sammy. Called near midnight with a serious problem and Andrew w...
Such care and attention to detail from all the staff at Norcross vets, especially Andrew and Robine for the care of our precious burmese Sammy. Called near midnight with a serious problem and Andrew was patient, professional and courteous despite the late hour and Robine for her dedication to solving a serious dental/nerve problem in our cat. Couldn't have wished for better quality service and they beat, hands down, our previous 30 years experience of vetinary practises. Many, many thanks!
Harry Dorrans
11 Sep 2016
REPORT
Our cat was hit by a car last night. We contacted our vets but unfortunately their only out of hours emergency service was in Preston. As we live across the road from your clinic we contacted your com...
Our cat was hit by a car last night. We contacted our vets but unfortunately their only out of hours emergency service was in Preston. As we live across the road from your clinic we contacted your company. We have taken previous pets to your clinic in the past. As soon as your staff realised our cat was registered with a different vet the response was "We cannot see her because she is not registered with your clinic" even though this was an emergency. We later found out that you have an a Duty of Care to see injured animals. Contacting your vets again I was told "no, we're too busy" (at 10pm?). I was very angry that your clinic turned down an injured animal during the first contact as our cat was registered with one of your local competitors. I will be reporting your clinic to the RCVS.
Amanda McMillan
26 Jul 2016
REPORT
Cannot thank all the staff enough, called them up 1am monday morning and nothing was too much trouble. They have taken care of my dog for the past two days like he was their own. So lucky to have them...
Cannot thank all the staff enough, called them up 1am monday morning and nothing was too much trouble. They have taken care of my dog for the past two days like he was their own. So lucky to have them so close to me, thank you all for everything
Karen Redman
16 Jul 2016
REPORT
Really friendly place. Take great care of your pet
Wendy Mulela
4 Jul 2016
REPORT
Absolutely can't thank Norcross Vets enough for their help tonight. In my role as scanner for Blackpool Fylde and Wyre for over a year and as founder of Homeward Bound, Norcross have always been helpf...
Absolutely can't thank Norcross Vets enough for their help tonight. In my role as scanner for Blackpool Fylde and Wyre for over a year and as founder of Homeward Bound, Norcross have always been helpful. Tonight we were called out to a found puppy and when one of my scanners attended, the puppy was unresponsive and had laboured breathing. Norcross emergency vet treated the puppy and can't say how grateful we are for their help late at night. These people are true animal lovers. Thank you xx
Gillian Taylor
23 Apr 2016
REPORT
Always very helpful and give you the best advice they can. They have NEVER turned us away at anytime of day. Reasonable rates for the business they are in.
Allan MacDonald
24 Feb 2016
REPORT
Great caring veterinary practice. Wonderful new hospital opening end of this year. Can't wait.
furthestwest
6 Sep 2015
REPORT
Do not call this vet for an emergency unless you are registered with them. I rang on Sunday morning worried about my 2 yr old staffy who seemed to have an allergic reaction to something. I was asked h...
Do not call this vet for an emergency unless you are registered with them. I rang on Sunday morning worried about my 2 yr old staffy who seemed to have an allergic reaction to something. I was asked how old she was and had she been treated for flees (answer was Yes) and then was asked if we were registered with that particular vet. The answer was no but was calling the emergency number for help. I was told to ring my own vet on Monday and after a stunned silence, I asked the woman to repeat what she had just said. She repeated her answer and put the phone down on me. Thank goodness my little staffy is NOT registered with them at Norcross Vets. No help or advice was even offered.
This is the International Veterinary Oath..."I promise and solemnly declare that I will pursue the work of my profession with integrity and accept my responsibilities to the public, my clients, the profession
and the Royal College of Veterinary Surgeons and that ABOVE ALL my constant endeavour will be to ensure the health and welfare of animals committed to my care."
You will not find this oath adhered to at this surgery!
Cookie Cate
16 Feb 2015
REPORT
My dog had been under the weather for sometime and another vet had dismissed his symptoms as arthritis. As it turned out my poor boy had a tumour on his liver. The Norcross Vets vet saw immediately ...
My dog had been under the weather for sometime and another vet had dismissed his symptoms as arthritis. As it turned out my poor boy had a tumour on his liver. The Norcross Vets vet saw immediately there was a problem and went out of her way to try and do something for Ruud. The next day he was examined and given a scan. Robyn knew in advance of this Ruud was very ill but she did not tell us until she was 100% sure. We gave permission for an operation to remove the tumour but it had done to much damage to sustain our boy, so we great devastation we gave permission for euthanasia to take place. Our dearest dog was gone but we know that Norcross Vets did all they could for him and for that I am grateful.
KkamekoO
3 Jan 2015
REPORT
I am really worrying about my 8 months old kitty girl, I previously had problems with older kitty being pregnant, she had to have serious surgery and almost died. I did not spade my little kitty becau...
I am really worrying about my 8 months old kitty girl, I previously had problems with older kitty being pregnant, she had to have serious surgery and almost died. I did not spade my little kitty because I want her to have babies when shes big enough but all has to be planed and controlled by vet and tomcat chosen by me. My kitty is going outside and from her behaving I assumed she is starting her season and in my neighbourhood is not castrated cat that keeps coming to my house through the door flap and spray all over the walls... because my vet is closed today I ringed Norcross Vets for help. I am really worrying and for me it was emergency but unfortunately not for them... First time when I ringed them I was put on hold for over 8 minutes then someone hang up on the call. I called again and I have been promised I will be called back. And I was. The lady that called me was very rude to me and refused helping me and even listening to what I wanted to say. She asked me a question and then she did not even let me answer her. She kept interrupting me, yelling to the phone not letting me finish and explain why I am calling them and why it is emergent for me... she just hanged up the call in the middle of my sentence. I called them back and I was trying to nicely explain why I need their help and I asked her why she refused to help me. She said for her it is not important and she does NOT CARE! How come can someone say like that? she never let me finish my sentence yelling to the phone trying to interrupt me... and how can VET say she does not care about my worrying about my cat??? is it what you are going to pay for guys? Think well before registering with them, because vet that refuses to listen to what you are saying, answering you "I dont care about your cat" is very low quality service...
Regards
Highly disappointed mum of little kitty
Cecil Lee
19 Aug 2014
REPORT
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Norcross Vets
Thornton Cleveleys, Lancashire
Book an Appointment
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Business Hours
Monday
08:00AM-19:00PM
Tuesday
08:00AM-19:00PM
Wednesday
08:00AM-19:00PM
Thursday
08:00AM-19:00PM
Friday
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Popular Hours
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Team
Yaiza Gomez
Veterinarian
Andrew Milne
Veterinarian
Antia Escribano
Veterinarian
Bobby Kirby
Veterinarian
Carlos Sanchez
Veterinarian
Yee Tak
Veterinarian
{{staff.firstName}} {{staff.lastName}}
{{staff.staffRole == undefined?'Administrative':staff.staffRole.name}}
{{staff.biography}}
Reviews
Ellie
11 Jun 2024
Go anywhere else.
Part1
To start with, my 9 year old dog had started drooling, her breath was horrendous and there was blood on her bowls.
After being sent away twice with anti biotics for £150 eac...
Go anywhere else.
Part1
To start with, my 9 year old dog had started drooling, her breath was horrendous and there was blood on her bowls.
After being sent away twice with anti biotics for £150 each time, we decided it was best to go for a 'stage 1 dental' (£380). In this procedure, we were told she had an aggressive tumour that had spread throughout her mouth and she would be in alot of pain. (These tumours typically kill within 65 days from the time symptoms appear).
They decided to take biopsys and charge us for this and the total bill then went up to approx £700. We were told whilst picking her up, it would be best to put her to sleep. Why they couldn't have said this, when they rang to inform us she was in surgery and had tumours, I don't know because as hard as it is, we would have liked the choice to not take the biopsy and put her to sleep under sedation, to save the poor thing anymore pain.
(Just to add the day we took her home after surgery, she was in a terrible way, me and my partner were very emorional and we asked this particular receptionist if we could ring and pay later, as the dog is distressed. The woman refused and we had to stand there and wait for her add up the costs to then bill us. As I'm stood there crying holding my dog of 9 years, knowing she was going to die in the next few days. Yet in previous visits this was always fine.)
To have a vet come and put our 9kg cavachon to sleep, it cost nearly £1000. Totalling nearly £2000. We were then given back £190, as they had over charged us for sedating her prior to being put to sleep. (This was only picked up by the accounts lady, Who was sorting our bill at the time).
Part2
After this experience, myself and my partner came across a dog in need that was in a horrible home and needed rescuing.
We took our rescue to the vets and was told she needed a stage one.
They removed 11 teeth, did xrays, bloods, etc all for £380.. reasonable in all fairness. We were then told she would need a stage 2 for £635, just to remove 4 teeth.
I rang around and found that several other practices would have done both the stage 1 and 2 for less than the price Moy vets were going to charge for a stage 2.
Moy vets also put us on a time limit, and said she will need another stage 1 before her stage 2 is done, if we don't act quickly.
Again, dentistry as a rule is not something insurers pay out for.
My only nice words for this chain is that there are several wonderful receptionists at this practice that go above and beyond. I will always appreciate them for what they did for my family.
Mrs Newton
10 Sep 2020
Norcross vets has been so understanding and caring as I had to have my cat put down in April 2020 by carmen and she put me at ease and understood the pain I was going threw .l heard she has left the v...
Norcross vets has been so understanding and caring as I had to have my cat put down in April 2020 by carmen and she put me at ease and understood the pain I was going threw .l heard she has left the vets so sorry to hear that will miss her warmth and her fun and laughter with my other cats I have Andrew is brilliant as well . The receptionists are brilliant Chris is kind and likes a laugh as well and has patience for you thank you to all staff BABY , OSCAR , MAX SOOTY All my cats say thankyou
Lisa
17 Jun 2020
Poor service. Kept waiting for 1 hour 40 minutes with an injured dog.
Over charged on account for items not received and when queried would not remove item from my statement.
Dave
9 Feb 2020
Almost 12 months ago we thought we had lost our beloved chihuahua but Lois said he was prepared to try oxygen to try to clear the fluid on her lungs although she had a heart murmur as well. Due to med...
Almost 12 months ago we thought we had lost our beloved chihuahua but Lois said he was prepared to try oxygen to try to clear the fluid on her lungs although she had a heart murmur as well. Due to medication, the care of Norcross vets and our love she survived and kept going. Unfortunately today her time had come to an end and we had to have her put to sleep. However the love and care of Robyn made this a painless experience for Ellie although very upsetting for us. I cannot praise the care received from this veterinary practice enough. The staff are all so very caring and all show nothing but consideration for the welfare of your pet. We will continue to take our other dog and cats to this practice. Thankyou so much for what you have done for our pets to date.
James Wilson
4 Jul 2019
Ive been with norcross for a few years now, well many should i say. I would like to say from my dog (dexter) and i a GREAT BIG THANK YOU for all you do, and all the help and advice you give me. I WOUL...
Ive been with norcross for a few years now, well many should i say. I would like to say from my dog (dexter) and i a GREAT BIG THANK YOU for all you do, and all the help and advice you give me. I WOULD NOT hesitate to recommend norcross vets to anyone i meet and they need a vets. Keep up the good, sorry the excellent work, and thank you for looking after my dexter, he is my life..... Hip hip, hooray, hip hip, hooray, hip, hip hooray,. 3 cheers they all deserve. Thank you to you all ♥️🐕
Paula Hudson
11 Feb 2019
Thankyou so much to a top veterinary clinic what a lovely lovely man Andrew is and the girls on reception couldn’t be friendlier
They saw my dog straight away as an emergency as he was choking and...
Thankyou so much to a top veterinary clinic what a lovely lovely man Andrew is and the girls on reception couldn’t be friendlier
They saw my dog straight away as an emergency as he was choking and couldn’t breathe but of course as soon as I got to the car park he threw up and seemed to be ok . ! Still got seen straight away and treated like he was their own dog .
I can’t praise them highly enough .
This is a 5* establishment
Mrs Amanda Hage
17 Oct 2018
Fabulous veterinary care. I wouldn't go anywhere else with one of my cats who needs regular medical care. Andrew is a fantastic vetenerian and so compassionate.
Trevor Burns
16 Jul 2018
Top local vet, established over 20 years. Offers 1st class service. Available 24/7, 365 days a year. Brand new state of the art facilities for large or small animals.
Leanne McCartney
11 Jul 2018
When our youngest cat Calliope was being neutered... The staff were so lovely... Very caring & professional... Also very helpful & reassuring... Have already & will continue to highly recommend 👌
Anthea Hardwick
26 Apr 2018
Have looked after our dogs for years. Appreciate their kindness. All staff are very helpful and caring.
Stuart Inglis
25 Apr 2018
Fantastic service. Staff friendly. Definitely recommend their services
Barbara Amos
20 Apr 2018
Great vets i would not go any were else. We have a diabetic dog they found out what was wrong with him,they treated him,they showed us what we had to do and they looked after us as well as our dogs. B...
Great vets i would not go any were else. We have a diabetic dog they found out what was wrong with him,they treated him,they showed us what we had to do and they looked after us as well as our dogs. Brilliant vets. The people on reception have also been fantastic with us they are so helpfull when we ring up to order thing for the dogs. We cannot praise these vets enough for what they have done for our dogs. Thank you Norcross Vets.
Rebecca Nicholas
8 Apr 2018
Different price each time even if same treatment. Reception don't understand their sytem or can never find the drugs to administer. Very disorganised.
Jamie Bearman
15 Feb 2018
Robyn is one of the best vets I have ever come across. I travel from St Anne's to see here. Fantastic for both owner and pet x
Moira Harris
10 Feb 2018
Excellent service. My dog is very nervous and the vets were fantastic with him. Took their time and made sure he was comfortable and relaxed throughout his visits. Highly recommend
Andy Horgan
13 Apr 2017
Great vets really loves animals
Kim Whitehouse
19 Mar 2017
Mr Milne is lovely. Always fills you confidence .
Better service than the doctors!
Cara Martin
25 Feb 2017
We cannot thank all of the staff enough especially Mr Milne for the care that Max received before he left for his final journey. Nothing has been too much trouble and all of the staff are compassionat...
We cannot thank all of the staff enough especially Mr Milne for the care that Max received before he left for his final journey. Nothing has been too much trouble and all of the staff are compassionate and genuinely care. Thank you for our condolence card that we have received today xx
Stacey Fisher
15 Feb 2017
I was at the end of my tether with Pets at Home treating my Labrador and it was costing me up to 200 a month on anything they could find. Norcross vets was recommended to me and we saw Andrew. Gatsby ...
I was at the end of my tether with Pets at Home treating my Labrador and it was costing me up to 200 a month on anything they could find. Norcross vets was recommended to me and we saw Andrew. Gatsby was very relaxed and I am extremely happy with Andrew and the Practice. Thankyou very much :-)
Julie Hooper
28 Jan 2017
Benson has been cared for by all the staff at Norcross Vets for the last 4 nights. Every member of staff has been so kind and caring. Thank you so much for helping him recover and for letting me lie i...
Benson has been cared for by all the staff at Norcross Vets for the last 4 nights. Every member of staff has been so kind and caring. Thank you so much for helping him recover and for letting me lie in his kennel with him on every visit.
Kim Oke
16 Jan 2017
Not registered but allowed us to bring Milo as emergency absolutely lovely people on Sunday 15th Jan 2017 mishap with fish hook BIG THANKYOU for seeing us
Eevie W
15 Dec 2016
Great vets practice. Mr Milne is fantastic.... Prices are ok for the good service they provide. Would recommend..
Richard White
13 Dec 2016
i just want to say a massive thank you for all your help when our little phebee had to be put to sleep on sunday evening.The emergency vet and the nurse who came to my house were absolutly fantastic w...
i just want to say a massive thank you for all your help when our little phebee had to be put to sleep on sunday evening.The emergency vet and the nurse who came to my house were absolutly fantastic with my wife and phebee.we were not registered with norcross and after my wife rang our usual vets to be answered by an arogant and rude man,my wife rang norcross.they came to our home straight the way and i cannot tell everyone how proffesional and understanding they were on such an upsetting time.The next day we went down to see our little phebee and the staff were absolutly great with me as i was upset.Iwould personally like to thank the emergency vet and the staff at Norcross for being so efficient and how caring they were.i will be registering my other doggie now with norcross as i know that they provide such an outstanding service with your animals .A big thank you.xx
Peter Sanderson
2 Dec 2016
It's a vets, they care for sick animals. Happy
Sarah Scott
16 Nov 2016
Our 15 month old cat Madge was taken ill with poisoning and it was such a traumatic experience for my two children, as this was their first pet. The care that Madge received was amazing! Andrew is the...
Our 15 month old cat Madge was taken ill with poisoning and it was such a traumatic experience for my two children, as this was their first pet. The care that Madge received was amazing! Andrew is the most caring man and explained all the treatment, called me late at night to update me and was so lovely to my girls when we came in to visit Madge. Unfortunately Madge was too poorly and we had to say goodbye. What was a horrible day was made that bit better by the amazing staff and their pure love for animals. Great team!
Ian Brown
22 Oct 2016
Such care and attention to detail from all the staff at Norcross vets, especially Andrew and Robine for the care of our precious burmese Sammy. Called near midnight with a serious problem and Andrew w...
Such care and attention to detail from all the staff at Norcross vets, especially Andrew and Robine for the care of our precious burmese Sammy. Called near midnight with a serious problem and Andrew was patient, professional and courteous despite the late hour and Robine for her dedication to solving a serious dental/nerve problem in our cat. Couldn't have wished for better quality service and they beat, hands down, our previous 30 years experience of vetinary practises. Many, many thanks!
Harry Dorrans
11 Sep 2016
Our cat was hit by a car last night. We contacted our vets but unfortunately their only out of hours emergency service was in Preston. As we live across the road from your clinic we contacted your com...
Our cat was hit by a car last night. We contacted our vets but unfortunately their only out of hours emergency service was in Preston. As we live across the road from your clinic we contacted your company. We have taken previous pets to your clinic in the past. As soon as your staff realised our cat was registered with a different vet the response was "We cannot see her because she is not registered with your clinic" even though this was an emergency. We later found out that you have an a Duty of Care to see injured animals. Contacting your vets again I was told "no, we're too busy" (at 10pm?). I was very angry that your clinic turned down an injured animal during the first contact as our cat was registered with one of your local competitors. I will be reporting your clinic to the RCVS.
Amanda McMillan
26 Jul 2016
Cannot thank all the staff enough, called them up 1am monday morning and nothing was too much trouble. They have taken care of my dog for the past two days like he was their own. So lucky to have them...
Cannot thank all the staff enough, called them up 1am monday morning and nothing was too much trouble. They have taken care of my dog for the past two days like he was their own. So lucky to have them so close to me, thank you all for everything
Karen Redman
16 Jul 2016
Really friendly place. Take great care of your pet
Wendy Mulela
4 Jul 2016
Absolutely can't thank Norcross Vets enough for their help tonight. In my role as scanner for Blackpool Fylde and Wyre for over a year and as founder of Homeward Bound, Norcross have always been helpf...
Absolutely can't thank Norcross Vets enough for their help tonight. In my role as scanner for Blackpool Fylde and Wyre for over a year and as founder of Homeward Bound, Norcross have always been helpful. Tonight we were called out to a found puppy and when one of my scanners attended, the puppy was unresponsive and had laboured breathing. Norcross emergency vet treated the puppy and can't say how grateful we are for their help late at night. These people are true animal lovers. Thank you xx
Gillian Taylor
23 Apr 2016
Always very helpful and give you the best advice they can. They have NEVER turned us away at anytime of day. Reasonable rates for the business they are in.
Allan MacDonald
24 Feb 2016
Great caring veterinary practice. Wonderful new hospital opening end of this year. Can't wait.
furthestwest
6 Sep 2015
Do not call this vet for an emergency unless you are registered with them. I rang on Sunday morning worried about my 2 yr old staffy who seemed to have an allergic reaction to something. I was asked h...
Do not call this vet for an emergency unless you are registered with them. I rang on Sunday morning worried about my 2 yr old staffy who seemed to have an allergic reaction to something. I was asked how old she was and had she been treated for flees (answer was Yes) and then was asked if we were registered with that particular vet. The answer was no but was calling the emergency number for help. I was told to ring my own vet on Monday and after a stunned silence, I asked the woman to repeat what she had just said. She repeated her answer and put the phone down on me. Thank goodness my little staffy is NOT registered with them at Norcross Vets. No help or advice was even offered.
This is the International Veterinary Oath..."I promise and solemnly declare that I will pursue the work of my profession with integrity and accept my responsibilities to the public, my clients, the profession
and the Royal College of Veterinary Surgeons and that ABOVE ALL my constant endeavour will be to ensure the health and welfare of animals committed to my care."
You will not find this oath adhered to at this surgery!
Cookie Cate
16 Feb 2015
My dog had been under the weather for sometime and another vet had dismissed his symptoms as arthritis. As it turned out my poor boy had a tumour on his liver. The Norcross Vets vet saw immediately ...
My dog had been under the weather for sometime and another vet had dismissed his symptoms as arthritis. As it turned out my poor boy had a tumour on his liver. The Norcross Vets vet saw immediately there was a problem and went out of her way to try and do something for Ruud. The next day he was examined and given a scan. Robyn knew in advance of this Ruud was very ill but she did not tell us until she was 100% sure. We gave permission for an operation to remove the tumour but it had done to much damage to sustain our boy, so we great devastation we gave permission for euthanasia to take place. Our dearest dog was gone but we know that Norcross Vets did all they could for him and for that I am grateful.
KkamekoO
3 Jan 2015
I am really worrying about my 8 months old kitty girl, I previously had problems with older kitty being pregnant, she had to have serious surgery and almost died. I did not spade my little kitty becau...
I am really worrying about my 8 months old kitty girl, I previously had problems with older kitty being pregnant, she had to have serious surgery and almost died. I did not spade my little kitty because I want her to have babies when shes big enough but all has to be planed and controlled by vet and tomcat chosen by me. My kitty is going outside and from her behaving I assumed she is starting her season and in my neighbourhood is not castrated cat that keeps coming to my house through the door flap and spray all over the walls... because my vet is closed today I ringed Norcross Vets for help. I am really worrying and for me it was emergency but unfortunately not for them... First time when I ringed them I was put on hold for over 8 minutes then someone hang up on the call. I called again and I have been promised I will be called back. And I was. The lady that called me was very rude to me and refused helping me and even listening to what I wanted to say. She asked me a question and then she did not even let me answer her. She kept interrupting me, yelling to the phone not letting me finish and explain why I am calling them and why it is emergent for me... she just hanged up the call in the middle of my sentence. I called them back and I was trying to nicely explain why I need their help and I asked her why she refused to help me. She said for her it is not important and she does NOT CARE! How come can someone say like that? she never let me finish my sentence yelling to the phone trying to interrupt me... and how can VET say she does not care about my worrying about my cat??? is it what you are going to pay for guys? Think well before registering with them, because vet that refuses to listen to what you are saying, answering you "I dont care about your cat" is very low quality service...
Regards
Highly disappointed mum of little kitty
Cecil Lee
19 Aug 2014
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