Never had problems before, but after my dog had her first surgery, complications kept happening. do not take your pets there as money is the first. If anyone wants to know more details, I am happy to talk. Read Less

Can't praise this place enough. Staff are welcoming as you walk in, waiting room is very clean. Have seen 2 vets here and they are lovely, not condescending, as my experience in the past at another well known practice. Caring and happy to help, even if you just drop in with no appointment. Emergency services are very good too. Read Less

Can't praise this place enough. Staff are welcoming as you walk in, waiting room is very clean. Have seen 2 vets here and they are lovely, not condescending, as my experience in the past at another well known practice. Caring and happy to help, even if you just drop in with no appointment. Emergency services are very good too. Read Less

We took 'Buster' to be Euthanized a couple if weeks ago, he had an inoperable tumour, it was a very sad moment but the Park Veterinary staff were very compassionate and professional. Cannot praise Penny, Mellisa or Beth enough for their help at a difficult time. Thank you all. Highly recommended. Read Less

What a joke I had took my dog here 2 weeks ago because she was limping went to a see a vet and was told it could be arthritis here is something I can prescribed you try it and get back to me used it worked wondereds for my dog cost me 41 pounds not a problem rang back can you get me a prescription please so I can buy it online as the mark up was 75% by the vets yes sir that will cost you 11 pounds for a prescription pick it up after 2pm tommrow not a problem,went back next day to be then told your pet will need a blood test so you can have a 6 month prescription it's 43 pounds when do you want to book this was something I wasn't told I would need to do,took my dog for the blood test went to pay that will be 71 pounds I couldn't believe i said I was told it's 43 no you have to pay a consultation fee aswell the vet basically took my dog gave her blood test and came back 5min later with she may have cussions disease but let's get the results and see what's next stage,waited for a call back in the end rang myself to find out her results to be passed onto to some1 eles who couldn't really tell me to much il get another vet to ring you who did the blood test 15 min later the vet calls told me the results can't have the prescription you asked for the drugs would be no good for her health I accepted this so the next step is bring her in for another blood test for a few hours will cost you 130 pounds can I book you in for this I paused and then was told have a think let us know il give her some pain relief pick it up tonight I looked into what this disease is and basically there no cure for this at all went to pick up my prescription for my dog that's 9 pounds please sign here basically not taking any responsibility for anything told the lady on the desk I don't wish to go though with further test as it would be be stressful on my 12 years old dog and I want to cancel my dog nurse appointment as basically a waste of time she just said ok with no care in the world all it seems is ALL THERE INTRESTED IN IS MAKING THE MONEY Read Less

I cannot thank the nurses and the Polish vet( I am so so sorry I did not ask your name) You were all wonderful in seeing our Poppy who lost the battle on Saturday night-Kind,courteous and compassionate- with thanks from Richard and I x Read Less

Outstanding! This superb team of vets saved our dogs life! Having used The Park at Glenfield this week for the first time, for our dog Coco, we cannot recommend them enough. We took Coco in after she became unwell quite quickly where she ended up needing a four hour operation on her stomach/intestines. The treatment we received was absolutely first class. Professional, caring and incredibly reassuring after we'd had a very bad experience elsewhere. We are so grateful to veterinary surgeon Ariel Korber who performed Coco's op and to vet Hayley & their colleagues who kept us fully informed for the next two days about her recovery. It was so comforting to know how Coco was doing at every step. Ariel even called us a day after Coco came home to see how she was and answer any other questions we had. Absolutely impeccable service from a team of highly qualified, genuinely caring vets. For anyone who's pet is a much loved member of the family like Coco is, you can be rest assured they're in very capable, caring hands at this practice. Thank you all so much!!!Read Less

I wasn't happy with the last service I received for my house rabbit Bailey. He was hospitalised for a few days as he had gi status again. They gave him an X-ray (although I never saw it) and they had him on a drip the second night and called me to say he was ok and I can pick him up. I therefore got all relieved and excited he was ok. I even took a box of Lind chocolates to thank the staff and a card. I got him home, he didn't eat, he sat in a corner of my lounge in his own wee with no improvement at all and he couldn't even hop. I had to take him back at 4am on an emergency to have him put to sleep as he was clearly suffering and although I loved him more than anything else in the world I would not allow any pet of mine to suffer. Vet initially tried to imply I hadn't given him his meds!!!!! I know it was baileys kidneys that were giving up in the end as he pulled his lovely gorgeous fluffy body in if you gently touched him there :( however no idea why this wasn't shown in the X-ray (did they even give him one?) - blood tests should have been carried out when he was hospitalised and he should not have been allowed home. His suffering was prolonged and that upsets me still 4 months later. I wrote a letter to the vets as I had a lot of questions i.e. Why did they let him home, why didn't they carry out blood tests which may have given us the prognosis and he may have been saved. I did get a call from the vet but he gave me about 5 different prognosis as to what Bailey could have had. Not good enough I'm afraid. It cost me over 300 and he came home suffering when had I known, I would not have put him through the unnecessary stress and trauma of the car journey. Money was constantly mentioned as well. I received a condolence letter from help u cover, baileys pet insurers but nothing from the vets. When I went to pick Bailey up they just pass his ashes over without a word. I have another rabbit now and went to a different vets. Read Less

Easily, one of the best practices I've used. The vets show love and compassion toward their patients, the reception staff do everything they can to help you, and they have a separate waiting room for cats and small animals! Very recently our amputee rabbit, Splodge, developed an infection in her fully healed stump. This came at a time when me and my partner didn't have enough money to pay the cost of her treatment, but the reception staff agreed that she needed to be seen. So they advised us to pay what we could afford, and to settle the bill later in the month when we could afford it. Best vets I've ever been to. Read Less

We use the park vet group on the odd occasion when one of our chickens get poorly. I know some people would just say "they are only a chicken" but the vets certainly don't think like this and are so caring and compassionate! We have never had a problem getting an appointment on the same day and the reception staff are friendly and helpful :-) Read Less

Three stars are for the vets as they will go above and beyond for your loved ones and this has been the case for 15 years, what my bad experience has been is for the people that are supposed to greet you when you walk in and make sure your ok and ready for your appointment, I have found dealing with the public has not been there forte and this is not all the reception staff this has been a experience with a couple, we do love are pets and sometimes are upset but surely this is what you might deal with, I am also sure there are times when staff must want to ask you to turn around and walk back though the door you came though, I really don't find cancelling an appointment and making clients sit 45 minutes because you didn't like the way they told you they were upset how they had been dealt with is OK, or stressing the animal more with a waiting game it's a long time to ask an animal to sit, I am sure the lady who knows I am talking about herself must be having a giggle over this, but I promise when we were handed are vets bill we were not giggling we understood the bill needed to be paid and like most people we have insurance because in case of these situations we are covered we do not have that sort of money lying about and insurance covers this but to be made to feel it needed paying now and looking at us as if we didn't care about making sure of family member was not important upset me in words I can not find to say, also I know your not a charity but this is why on the insurance there is the option to pay directly to the vets, I am very upset about the overall experience we have had and shocked but this has brought us to the desion of leaving and taking our business some where else we have spent a lot of money over the years here and that is the main factors it's that we have to try and build a new relationship with another vets which is a stress in its self, but once again thank you to all the other staff at Park vets for all there help over the years. Kind regards Rebecca Hobill Read Less

Really lovely staff & the Vet that saw Jasmine was great, he made us welcome & treated Jazz kindly & made sure we understood her treatment..Our own Vet couldn't have referred us to a nicer place..Thank you for being so kind x Read Less

So thankful to Chris Morris for re-building our yorkie 'Tuppence' Just a month on he is using his leg brilliantly having ruptured his cruciate ligament & tearing his cartilidge as well as dislocating his knee in a squirrel chasing episode - we are so grateful for brilliant care received from Park vets Dominion Road :) x Read Less

Although things so far haven't gone according to plan with my bunny yet, I was referred to Glenfield with my boy where I was greeted with a bunch of thoughtful staff who show that they genuinely care and have love for all animals. Made my boy feeling more calm by giving him a fuss as well as comforting me haha. Feel better after visiting Glenfield Park Vets, could not ask for better staff looking out for my Rabbit! Read Less

First of all paying 120 just to go there because of a bank holiday was appalling enough. But then on, the whole experience was atrocious. My cat had fallen ill and we didn't know what was wrong, but obviously in a state of emergency and worry we took him there to be treated in hope they'd do a great job. The entire time they had no clue what was actually wrong, and just kept guessing and left him on a drip and took over 24 hours to even do tests to find out what was actually wrong. All in all he was there for over 48 hours, and they called TWICE. We had to continuously chase them up. We were then allowed to pick him up and were told a "total" charge for when we went to get him over the phone, but upon arrival they had for some reason charged us another 40 more? You are ripped off from the second you get there, all they cared for was money. AND when we got him home his bum and fur on that end was covered in poo stains and poo hanging off and knots all over his fur (he is long haired)... I am disgusted. I even spoke to another lady in there collecting her cat and couldn't believe the awful service they give. I would never, ever take my pets anywhere near that place again. And I'm a fair person, so trust my advice and stay far away from there. (I have used them once before when my kitten passed away, and the service was excellent - even if a bit pricey, but this time was an absolute atrocity... I have no idea why, but unfortunately that's the truth.)Read Less

First of all paying 120 just to go there because of a bank holiday was appalling enough. But then on, the whole experience was atrocious. My cat had fallen ill and we didn't know what was wrong, but obviously in a state of emergency and worry we took him there to be treated in hope they'd do a great job. The entire time they had no clue what was actually wrong, and just kept guessing and left him on a drip and took over 24 hours to even do tests to find out what was actually wrong. All in all he was there for over 48 hours, and they called TWICE. We had to continuously chase them up. We were then allowed to pick him up and were told a "total" charge for when we went to get him over the phone, but upon arrival they had for some reason charged us another 40 more? You are ripped off from the second you get there, all they cared for was money. AND when we got him home his bum and fur on that end was covered in poo stains and poo hanging off and knots all over his fur (he is long haired)... I am disgusted. I even spoke to another lady in there collecting her cat and couldn't believe the awful service they give. I would never, ever take my pets anywhere near that place again. And I'm a fair person, so trust my advice and stay far away from there. (I have used them once before when my kitten passed away, and the service was excellent - even if a bit pricey, but this time was an absolute atrocity... I have no idea why, but unfortunately that's the truth.) Read Less

Quite simply the best veterinary group I've ever known. Samantha Ford and the rest of the team have looked after my beloved cat Nipper for the past 18 months. We were able to manage her diabetes and pancreatitis very well, even though it took some creativity, as she was a difficult case! When old age finally caught up with Nipper, they helped me provide her with excellent palliative care at home. The front desk staff, vet techs, and vets at Park Vet Group are kind, sensitive, flexible, and go the extra mile to look after their patients and us humans who love them. Thank you all. xxx Read Less

Our dog Harvey (a black labrador) had a very bad eye infection probably caused by an object penetrating the eye ball. He was seen at the Glenfield practice of Park Vets Group by Gareth Jones who is a specialist in eyes. The infection had progressed quickly and had infected the whole eye socket and it was looking highly likely that Harvey would lose his eye. However Gareth Jones was able operate to remove most of the infection and then by treating the remaining infection Gareth saved Harvey's eye. We cannot thank Gareth or the Park Vet Group enough. Read Less

We have a Cocker Spaniel with a continuing eye problem . Our Vet in Nottingham was unable to diagnose and treat the problem and referred us to Gareth Jones at the Glenfield surgery. On the first visit he correctly identified the condition and recommended a treatment which vastly improved her eyes over the next few days. On subsequent visits Gareth monitored her eyes and recommended slight modifications to control the condition without using too much medication. The condition is now stable and our dog's vision is secured for the foreseeable future. Gareth's knowledge, experience and kind , calm manner has impressed us from the outset. We cannot thank him enough. The staff at Glenfield have always been welcoming and helpful especially with processing our insurance claims. We would not hesitate to recommend The Park Group to pet owners in Leicester and to anyone considering a referral from another practice. If only we lived nearer ! Read Less