I was very relieved to discover that not only could I talk to someone on Easter Sunday but was told I could bring my dog in straight away. I was seen as soon as I arrived , the staff were great and I left feeling much less anxious .It is very reassuring for me now to know that there is immediate practical help only a phone call away no matter what day of the year it is or what time of day Read Less

Attended with my rabbit ( emergency out of hours ). All staff friendly and welcoming. Vet gave an exceptional examination and exclamation of care/treatment given. A professional and reassuring vet. Thank you. Read Less

Always take good care of my animals. Friendly staff. Parking difficult as there are only a few spaces in front of the building and a miniscule car park around the back that is always full of staff cars and delivery vans. Read Less

Had our precious kitten neutered here recently. She was up and about within hours and appeared to suffer no discomfort whatsoever. Vets were very thorough with follow up appointments and pleased to report a full recovery. Many thanks to Martin, the vet that performed the procedure. Have entrusted them with many animals over the years and would definitely recommend this practice without any reservations. Read Less

I / we cannot thank you enough for the care you provided for my 5 month old American Akita. Competent knowledgeable staff, warm, friendly and very accommodating. So much so that we have now transferred our dogs veterinary needs over to yourselves rather than continue to use our previous registered vets. Read Less

Medivet Alder...having been let down badly by my local vet I took my little dog, Tixy, who had had an accident and broken his leg, to Alder. To say he was treated like royalty would be an understatement. Sally helped me in with him, Dr Iker diagnosed and kept me informed throughout. A badly broken femur was x rayed and the dog made comfortable. The staff, Hannah, Iker, all on reception, Esther the deputy head nurse and all the others looked after my little man and went over and above what I would expect. If only the NHS cared so much. After 3 hours in surgery, with staff staying past the end of the shift to ensure consistency of care, the little pooch was in recovery. I cannot recommend the staff and treatment he got more highly. 8 hours post op, Tixy is a touch sore but walking around and doing terrier things as he should. A 5 star rating for a 5 star service. I cannot recommend Medivet Alder in any greater way. Thanks guys, we owe you. Read Less

Excellent care and prompt service. I have lost two dogs in the last 6 months and the care and concern given is wonderful at a very difficult time. My dogs have always received great care. I have been a client of this practice for many years and would not g o anywhere else, every member of staff so caring. Read Less

Just want to say what an amazing hospital and a massive thank you to all the team who are currently treating Buddy. It's been a very stressful and upsetting week but you have been fantastic with both Buddy and ourselves. He is with you again tonight but I know he will be well looked after and soon enough you will help to get him right again. Thank you! Read Less

The care that our poorly pup was first class. We believe that if it was not for the dedication of the staff here and at Chestegate he would not be here today. It is not just about the care he received when but also about the aftercare and support showed by staff who obviously love their job and the animals in their charge. On behalf of Bailey my wife and I thank you from the bottom of our hearts for saving our precious little boy Read Less

My cat, Keith,( my furbaby) was taken to alder vets at 10.30 pm last Saturday.He was diagnosed with a broken pelvis and leg. The staff were superb with him. I visited every night and keith always was in a clean bed with food and water by him. Iker, the vet called me each morning and night to keep me informed of Keith's condition and really did go that extra mile.. i cant thank all the staff enough and shall definitely be using this vets for both my cats in future. Read Less

Alder Vets for vet of the year!! At such a sad time for our family, All the staff at Alder Vets have continued to support us as they have done for the last thirteen and a half years. Everyone is always smiling when you go in and they can never do enough to help you. From the ladies on the front desk, the vets and all the back room staff that you never see but dispense the little bottles of magic that make our fury babies better or in less pain, everyone from the Owens family would like to thank you from the bottom of our hearts. Not wanting to single out individuals but special thanks must go to Iker and Geoff who really helped and comforted us in our final time of need with Charlie. Such a small gesture was received in the post yesterday morning, but it ment so much to us all. Thank you once again all at Alder Vets. RIP cheeky Charlie xxRead Less

Absolutely disgusted by the care or lack of care provided to my dog! I went to this out of hours service for help!!!!! Instead I was insulted & ripped off!!!!! I took my dog with breathing difficulties. As soon as I got there the vet spoke of putting my dog to sleep but I said if possible I would want to do all that could be done for her at any cost! The vet rolled her eyes (after leaving the dog for an hour) prior to giving her any assistance with her breathing! After only 3Read Less

We have been using this Vets for around 6 years. I can honestly say we have never experienced any problems and it's shocking to see some of the negative reviews they get. I am sure some people have them confused with somewhere else. Our pets have always been treated so kindly and with great care and affection. Geoff is a great vet and the other vets we have seen have all been lovely and explained any health problems well. Not forgetting the lovely reception girls and nurses too. We love them! Read Less

All the staff are polite and approachable from the moment you walk in. My little boy, my cat Georgie had not been himself for over six months, and I couldn't put my finger on why! He went in for a check up and they identified that he had problems with his teeth. He had three whipped out and had a good recovery. They were so caring and I now have my boy back. Read Less

My Mum and I have 3 cats between us, and all of them have faced health problems this year. Alder Vets always manage to see them when they need seeing, the vets have superb veterinary and people skills, and the reception staff are friendly, helpful, reassuring and caring. Couldn't ask for more. Thank you all x Read Less

Fantastic Vets! It is an emergency hospital, so sometimes there is a small wait. As a pet owner, I totally understand this, because that could be my pet needing emergency treatment one day! The prices are extremely reasonable and the staff have always been very polite and gentle with my dog. She is a typical large breed bouncy dog and they still get down and give her a cuddle. The nurses here are brilliant, very smiley and always wanting to give my dog a belly scratch. I have only used the out of hours service once and had no complaints. Keep up the good work! Read Less

We can't thank everyone at Alder enough for how they have looked after our Staffy cross Indy over the last few months. In such a short space of time she has had 2 major surgeries for two different conditions and the staff have been amazing! They have put us at ease and looked after Indy so well. It says a lot that after so much trauma and 2 major surgeries, when we bring Indy back in for check ups she still goes in to the vets excited, happy and wagging her tail as she can't wait to see everyone there and be made a fuss of! Its so nice to have a vets we trust so much, thank you! Read Less

I am very disappointed. My appointment was at 11:00 we where waiting for an hour and 15 minutes to be seeing. And another 45 minutes until they sorted out the antibiotics for the dogs. So 2 hour's for an appointment this is ridiculous.Read Less

Absolutely discusted how they dealt with us when our dog passed away terrible experience not professional at all girl on phone didn't have a clue "what dog was it"i mean it? No compassion shown wouldn't recommend ever ever againRead Less

I have used Alder Vets for a long time for three of my dogs (my Dad also used Alder for his staffie) must be getting onto 20 plus years. I have always been very satisfied with the treatment. The staff are very caring which is much needed when dropping off a pet for an operation. The staff on the desk have answered many of my questions and always spend a lot of time so I get the right answers - even if they have to speak to a vet. They have a website for dog food and products etc which I think is excellent - even works out cheaper than the supermarket food! Read Less