Maghull is a fantastic veterinary surgery but sadly I can't say the same about Formby. One of my cats developed what was thought to be an ear infection a couple of weeks before lockdown and samples w... Read More
Maghull is a fantastic veterinary surgery but sadly I can't say the same about Formby. One of my cats developed what was thought to be an ear infection a couple of weeks before lockdown and samples were sent to the lab, he got worse the day after lockdown started. As maghull was closed I was sent to Formby.
Luckily they share vets so I was able to see the same ones. More antibiotics, topical and a shot, and steroids for the discomfort.
A few weeks after discharge he was due a booster so I again took him to Formby and asked them to check his ear and they said all was fine. Literally a few days later he collapsed, his balance went and he couldn't move. Half his face fell and in a panic I rang them. They were dealing with other emergencies (completely fair) and she said I couldn't have an appointment. I replied that really wasn't good enough and he had to be seen, I know my pets and he was ill (again I think fair enough). No triage with a nurse was ordered, and after being put on hold the world's most unprofessional receptionist finally came back to me and told me to drop him off and they'd see him when they could. I reluctantly agreed, but on the way rang my old vet surgery and described the symptoms and was told to bring him in immediately. So I turned the car round and drove there. Urgent refferal to a specialist, CT and MRI within the week after initial treatment and finally last week surgery to fix a problem so much more serious than the ear infection they palmed me off with. Thousands later (not a penny begrudged) and he's home on on the road to recovery. But if it was that place they'd still have me waiting to see him whenever they could.
I had many happy years as a client at maghull but that receptionist and their entirely uncaring attitude nearly killed him. Its a shame that one surgery out of the 4 can put me off so much. But this place has gone down hill. Read Less
Maxx B
7 Jan 2018
REPORT
Very good staff. I feel confident in their skills and would recommend them to anyone. My four cats agree too.
Dave Roderick
11 Oct 2017
REPORT
After a brief emergency visit to the vets I was told there was no need to complete any insurance on the day. on returning to my own vet I was told forms should have been filled in and then after the r... Read More
After a brief emergency visit to the vets I was told there was no need to complete any insurance on the day. on returning to my own vet I was told forms should have been filled in and then after the request for paperwork was completed was invoiced for additional fees.
It strikes me that they did not understand the correct procedures and are happy to charge arbitrarily and without warning for services. Read Less
Kiki Polglase
15 Feb 2017
REPORT
Always such a great service, thank you ALL from Senta and me ! Senta NEVER fails to come in happily, even though she's been 'through the mill ' at times. That surely means a compliment and sign of ... Read More
Always such a great service, thank you ALL from Senta and me ! Senta NEVER fails to come in happily, even though she's been 'through the mill ' at times. That surely means a compliment and sign of trust. I'm particularly grateful for you helping me with her odour ( putting it politely ) recently. xxx Read Less
Holly Taylor New
11 Feb 2017
REPORT
Absolutely love this vets!! My baby girl had a litter of 7 pups before Christmas and all healthy thanks to the support from the Formby surgery! Helped us massively and no question was too big for them... Read More
Absolutely love this vets!! My baby girl had a litter of 7 pups before Christmas and all healthy thanks to the support from the Formby surgery! Helped us massively and no question was too big for them! Just had my final 3 in for their second vaccination and again the girls were so helpful and friendly. Wouldn't go anywhere else. All 4 dogs are with Parker and crowther and I would never change. Thank you to all the ladies in Formby you do a wonderful job... Read Less
Vivienne Noone
7 Jan 2017
REPORT
We had to have our beloved Tara put to sleep yesterday , the vet I think was called Stuart couldn't have been any more sympathetic and the nurses , would like to thank them all which was a difficult t... Read More
We had to have our beloved Tara put to sleep yesterday , the vet I think was called Stuart couldn't have been any more sympathetic and the nurses , would like to thank them all which was a difficult time for us. Read Less
Terry Rotherham
16 Dec 2016
REPORT
Took my dog for an appointment as he had an ear infection. I then had to take him back twice they charged me 40 pound the first time and then the second time they charged me 60 for the prescriptions. ... Read More
Took my dog for an appointment as he had an ear infection. I then had to take him back twice they charged me 40 pound the first time and then the second time they charged me 60 for the prescriptions. They then told me it was mandatory for me to bring him back the next week for a check up, on this check up they looked in my dogs ear for 10 seconds maximum and charged me 18.50 pound for this appointment without informing there was going to be charges. My dog is still suffering with his ears as this vets have not gave him the correct treatment even though I have taken him multiple times over this matter. Would not recommend this vets to anyone they are only out for money and not to actually treat the the animal. Read Less
Anne Thomson
15 Dec 2016
REPORT
Lovely caring staff in the Churchtown vets. They are totally understanding with sheba doggy and her not to keen with other dogs at times.
Joanne Doran
18 Nov 2016
REPORT
The vet that operated on our dog Cassie today is a 'supervet', we are so grateful to him and Parker Crowther Formby for giving our 14 year old dog a chance! Thank you so much X
Helena Stephens
8 Nov 2016
REPORT
Thankyou for helping the injured pigeon I brought in today. Everyone was so kind and caring.
Suzanne Williams
2 Nov 2016
REPORT
Matthew Williams
2 Nov 2016
REPORT
Nikki Marie
14 May 2016
REPORT
It makes me really happy the work you have done. I've worked in the veterinary field and the best doctors I have worked with are the ones who take the time and do whatever they can to help.
Irene Leighton
28 Apr 2016
REPORT
It's such a rare think to find vets who will help wildlife as best as possible - knowing there is no one to pay the bill. That's one reason I would like to say thank you thank you thank you from all t... Read More
It's such a rare think to find vets who will help wildlife as best as possible - knowing there is no one to pay the bill. That's one reason I would like to say thank you thank you thank you from all the animals you help and the foxes you care for and believe that karma is watching over you Angels x Read Less
Mary Hitchin
5 Aug 2015
REPORT
been with this practice over a year now since moving from Crosby to southport I was apprehensive at first having,been with my previous practice for some 30 years with various pets.i cant fault them ,t... Read More
been with this practice over a year now since moving from Crosby to southport I was apprehensive at first having,been with my previous practice for some 30 years with various pets.i cant fault them ,they are so professional,attentive,nothing is a trouble ,old toby my late dads westie had just been diagnosed with kidney disease,which the practice picked up on ,because of his age via a blood test,the vet rang me to explain / put my mnd to rest.total confidence with this practice,from the vets,nurses,all staff,its a pleasure to visit,thank you all from myself,toby ivy tivvey hitchin. Read Less
Maghull is a fantastic veterinary surgery but sadly I can't say the same about Formby. One of my cats developed what was thought to be an ear infection a couple of weeks before lockdown and samples w... Read More
Maghull is a fantastic veterinary surgery but sadly I can't say the same about Formby. One of my cats developed what was thought to be an ear infection a couple of weeks before lockdown and samples were sent to the lab, he got worse the day after lockdown started. As maghull was closed I was sent to Formby.
Luckily they share vets so I was able to see the same ones. More antibiotics, topical and a shot, and steroids for the discomfort.
A few weeks after discharge he was due a booster so I again took him to Formby and asked them to check his ear and they said all was fine. Literally a few days later he collapsed, his balance went and he couldn't move. Half his face fell and in a panic I rang them. They were dealing with other emergencies (completely fair) and she said I couldn't have an appointment. I replied that really wasn't good enough and he had to be seen, I know my pets and he was ill (again I think fair enough). No triage with a nurse was ordered, and after being put on hold the world's most unprofessional receptionist finally came back to me and told me to drop him off and they'd see him when they could. I reluctantly agreed, but on the way rang my old vet surgery and described the symptoms and was told to bring him in immediately. So I turned the car round and drove there. Urgent refferal to a specialist, CT and MRI within the week after initial treatment and finally last week surgery to fix a problem so much more serious than the ear infection they palmed me off with. Thousands later (not a penny begrudged) and he's home on on the road to recovery. But if it was that place they'd still have me waiting to see him whenever they could.
I had many happy years as a client at maghull but that receptionist and their entirely uncaring attitude nearly killed him. Its a shame that one surgery out of the 4 can put me off so much. But this place has gone down hill. Read Less
Maxx B
7 Jan 2018
REPORT
☆☆☆☆☆
REPORT
Very good staff. I feel confident in their skills and would recommend them to anyone. My four cats agree too.
Dave Roderick
11 Oct 2017
REPORT
☆☆☆☆☆
REPORT
After a brief emergency visit to the vets I was told there was no need to complete any insurance on the day. on returning to my own vet I was told forms should have been filled in and then after the r... Read More
After a brief emergency visit to the vets I was told there was no need to complete any insurance on the day. on returning to my own vet I was told forms should have been filled in and then after the request for paperwork was completed was invoiced for additional fees.
It strikes me that they did not understand the correct procedures and are happy to charge arbitrarily and without warning for services. Read Less
Kiki Polglase
15 Feb 2017
REPORT
☆☆☆☆☆
REPORT
Always such a great service, thank you ALL from Senta and me ! Senta NEVER fails to come in happily, even though she's been 'through the mill ' at times. That surely means a compliment and sign of ... Read More
Always such a great service, thank you ALL from Senta and me ! Senta NEVER fails to come in happily, even though she's been 'through the mill ' at times. That surely means a compliment and sign of trust. I'm particularly grateful for you helping me with her odour ( putting it politely ) recently. xxx Read Less
Holly Taylor New
11 Feb 2017
REPORT
☆☆☆☆☆
REPORT
Absolutely love this vets!! My baby girl had a litter of 7 pups before Christmas and all healthy thanks to the support from the Formby surgery! Helped us massively and no question was too big for them... Read More
Absolutely love this vets!! My baby girl had a litter of 7 pups before Christmas and all healthy thanks to the support from the Formby surgery! Helped us massively and no question was too big for them! Just had my final 3 in for their second vaccination and again the girls were so helpful and friendly. Wouldn't go anywhere else. All 4 dogs are with Parker and crowther and I would never change. Thank you to all the ladies in Formby you do a wonderful job... Read Less
Vivienne Noone
7 Jan 2017
REPORT
☆☆☆☆☆
REPORT
We had to have our beloved Tara put to sleep yesterday , the vet I think was called Stuart couldn't have been any more sympathetic and the nurses , would like to thank them all which was a difficult t... Read More
We had to have our beloved Tara put to sleep yesterday , the vet I think was called Stuart couldn't have been any more sympathetic and the nurses , would like to thank them all which was a difficult time for us. Read Less
Terry Rotherham
16 Dec 2016
REPORT
☆☆☆☆☆
REPORT
Took my dog for an appointment as he had an ear infection. I then had to take him back twice they charged me 40 pound the first time and then the second time they charged me 60 for the prescriptions. ... Read More
Took my dog for an appointment as he had an ear infection. I then had to take him back twice they charged me 40 pound the first time and then the second time they charged me 60 for the prescriptions. They then told me it was mandatory for me to bring him back the next week for a check up, on this check up they looked in my dogs ear for 10 seconds maximum and charged me 18.50 pound for this appointment without informing there was going to be charges. My dog is still suffering with his ears as this vets have not gave him the correct treatment even though I have taken him multiple times over this matter. Would not recommend this vets to anyone they are only out for money and not to actually treat the the animal. Read Less
Anne Thomson
15 Dec 2016
REPORT
☆☆☆☆☆
REPORT
Lovely caring staff in the Churchtown vets. They are totally understanding with sheba doggy and her not to keen with other dogs at times.
Joanne Doran
18 Nov 2016
REPORT
☆☆☆☆☆
REPORT
The vet that operated on our dog Cassie today is a 'supervet', we are so grateful to him and Parker Crowther Formby for giving our 14 year old dog a chance! Thank you so much X
Helena Stephens
8 Nov 2016
REPORT
☆☆☆☆☆
REPORT
Thankyou for helping the injured pigeon I brought in today. Everyone was so kind and caring.
Suzanne Williams
2 Nov 2016
REPORT
☆☆☆☆☆
REPORT
Matthew Williams
2 Nov 2016
REPORT
☆☆☆☆☆
REPORT
Nikki Marie
14 May 2016
REPORT
☆☆☆☆☆
REPORT
It makes me really happy the work you have done. I've worked in the veterinary field and the best doctors I have worked with are the ones who take the time and do whatever they can to help.
Irene Leighton
28 Apr 2016
REPORT
☆☆☆☆☆
REPORT
It's such a rare think to find vets who will help wildlife as best as possible - knowing there is no one to pay the bill. That's one reason I would like to say thank you thank you thank you from all t... Read More
It's such a rare think to find vets who will help wildlife as best as possible - knowing there is no one to pay the bill. That's one reason I would like to say thank you thank you thank you from all the animals you help and the foxes you care for and believe that karma is watching over you Angels x Read Less
Mary Hitchin
5 Aug 2015
REPORT
☆☆☆☆☆
REPORT
been with this practice over a year now since moving from Crosby to southport I was apprehensive at first having,been with my previous practice for some 30 years with various pets.i cant fault them ,t... Read More
been with this practice over a year now since moving from Crosby to southport I was apprehensive at first having,been with my previous practice for some 30 years with various pets.i cant fault them ,they are so professional,attentive,nothing is a trouble ,old toby my late dads westie had just been diagnosed with kidney disease,which the practice picked up on ,because of his age via a blood test,the vet rang me to explain / put my mnd to rest.total confidence with this practice,from the vets,nurses,all staff,its a pleasure to visit,thank you all from myself,toby ivy tivvey hitchin. Read Less