Exceptional. I took my tortoise who wasn’t eating and was very poorly, he hadn’t eaten for weeks. He spent 5 days there, had antibiotics, he is now home and after the staff showing me how, I am now injecting him with antibiotics. He is now eating and so much better, a I’m so grateful for the care he was given. They kept in touch the whole time he was there, keeping me up to date with his condition. Read Less

Unethical and unprofessional. I visited this vet to see the exotic pet 'specialists' as my guinea pig (Ollie) was not eating. I was told that he has spurs on his back teeth but that his incisors were an okay length. A dental would need to be performed and this may be an ongoing issue, was the advise I was given. I had the dental done that same day. After the operation, my guinea pig still wasn't eating. I was repeatedly told that they were happy with how his teeth looked, which they are now denying after a phone call with one of the vets - Molly. After what became a month of suffering for Ollie and stress for me, I was finally told that I had 2 options: have a dental every 2 weeks for the rest of Ollie's life, between which he would never be able to eat solid food, or have him put down. Upset and desperate, I took Ollie down to Northampton to see a different vet that had gotten great reviews. They told me that Ollie's moth was in shreds, his incisors were ridiculously long, he had massive ulcers and that his mouth was in such a mess that he physically could not close it. Poor dental work. He has another dental with the vets in Northampton and the next morning he was chewing his toys and picking up small bits of soft, solid food. It is completely unethical to offer to put an otherwise healthy animal down because of a mistake that the vet had made themselves. Over the phone, I was told that Rutland House Vets "are not able to provide the service that Ollie received in Northampton". Yet, they went ahead with, not one, but 2 dentals anyway. They have caused nothing but pain for this poor animal and charged be around £500 for the privilege. The only real concern I was met with was after I had notified the vat themselves that I will be making a formal complaint. Who knows how many other guinea pigs they have put down because of their lack of ability and knowledge. Read Less

Poor poor poor Three so called vets looked at our dog and between them they couldn’t find out what was wrong!!! One vet said “sometimes with pugs you just don’t know what’s wrong” Another didn’t even look in his mouth and said “he didn’t like me touching his mouth” Got him home next day his tooth fell out !!! They are all about how much money they can get from you Don't use them Read Less