White Cross Vets, St Helens
St Helens, Merseyside
Team
Justin Phillips
Veterinarian
{{staff.firstName}} {{staff.lastName}}
{{staff.staffRole == undefined?'Administrative':staff.staffRole.name}}
{{staff.biography}}
Reviews
Leah Bouchrif
1 Feb 2023
REPORT
Wow !
Amanda Sanderson
10 Aug 2020
REPORT
A copy of an email sent as requested as they would not Holly Jones would not speak on the phone!
We visited your practice on July 20th with our dog Tilly as she was having breathing problems ( shallo...
A copy of an email sent as requested as they would not Holly Jones would not speak on the phone!
We visited your practice on July 20th with our dog Tilly as she was having breathing problems ( shallow, fast and coughing) I also thought she had a temp. We would normally use a Bolton practice, but she seemed so unwell that I wanted her to be seen that morning as we would of had to wait until late afternoon. The vet was told Tilly's history about her having a radical mastectomy in February of this year and that we suspected a chest infection she took her in for examination. After 15 minutes she rang my husband's phone and he passed it over to me, she explained that Tilly did not have a temperature, her chest was clear and she seemed fine to her, but if I wanted ( to put MY mind at rest) she could run blood tests, I felt like she thought i was worrying over nothing, so we declined, she did say we could go back at any time if was concerned............ but why would I, my dog had just been given a pass on her MOT right???
Tilly's breathing was the same and to be honest I was pulled between wanting to take her to a vet but not wanting to seem like I have Munchausens, so on Monday 27th July we took her to our usual vet in Bolton. This resulted in Tilly staying in overnight for investigations!! Our vet rang early on Tuesday to tell us that she has lung cancer! She is now being treated palliatively.
Now I know that finding out a week ago would not have saved Tilly's life, but she could have started the treatment then. How was this missed? There is a trust between a pet owner and a vet and I wish I had gone with my instinct and not with that vet as I feel like I have let Tilly down.
I look forward to your reply
Amanda Sanderson
Our beautiful girl passed away on 7th August, and I am still waiting for a reply!
Claire Roberts
14 Feb 2019
REPORT
I have used white cross for a few years now and they are genuinely the most caring and understanding vets I have ever found. Ginnie is a lovely and friendly person who has a love of animals and nothin...
I have used white cross for a few years now and they are genuinely the most caring and understanding vets I have ever found. Ginnie is a lovely and friendly person who has a love of animals and nothing is ever too much trouble.
Kim Quantrill-Anders
25 Jan 2019
REPORT
Honestly the nicest vets I've been to. I've had pets all my life and now that I've found white cross, I won't take my dogs anywhere else. Really friendly staff. They're all great with the animals. 10...
Honestly the nicest vets I've been to. I've had pets all my life and now that I've found white cross, I won't take my dogs anywhere else. Really friendly staff. They're all great with the animals. 10/10
Jane Shaw
8 Jan 2019
REPORT
Saw new male vet today he was very good with Rafa. The previous vets he has seen there have always been good too. They all take time to explain what they are doing and how to administer medication etc...
Saw new male vet today he was very good with Rafa. The previous vets he has seen there have always been good too. They all take time to explain what they are doing and how to administer medication etc. Got an emergency appointment at short notice too from a very helpful receptionist. Thanks guys.
Jason Chilton
24 Dec 2018
REPORT
A very pleasant vets with friendly staff and vets throughout. We have used them several times and they have always been kind. Vets all seem to know what they are talking about and show genuine care fo...
A very pleasant vets with friendly staff and vets throughout. We have used them several times and they have always been kind. Vets all seem to know what they are talking about and show genuine care for our pets. Our latest visit was without appt, yet they were still able to perform an operation and have my dog home the same day without any fuss. 1st class.
Lisa Lowe
4 Dec 2018
REPORT
I would like to say a heart felt Thank you to all the vets and reception staff at White Cross ST Helens. Our lovely Kipper cat had to be put to sleep recently. The care and compassion we received w...
I would like to say a heart felt Thank you to all the vets and reception staff at White Cross ST Helens. Our lovely Kipper cat had to be put to sleep recently. The care and compassion we received was second to none. Thank you for the thoughtful sympathy card, means a lot X 😿
Photo Gallery
Book an Appointment
Online booking unavailable
Please call
01744 410777
2-3 Millfields Court
St Helens Merseyside WA10 5RG
Business Hours
Monday
Mon
08:30AM-19:00PM
Tuesday
Tue
08:30AM-19:00PM
Wednesday
Wed
08:30AM-19:00PM
Thursday
Thu
08:30AM-19:00PM
Friday
Fri
08:30AM-19:00PM
Saturday
Sat
09:00AM-12:30PM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Incorrect information? Let us know
White Cross Vets, St Helens
St Helens, Merseyside
2-3 Millfields Court
St Helens Merseyside WA10 5RG
Book an Appointment
{{getDateMonth(date)}} {{getDateDay(date)}}th |
{{getOpeningTime(time)}}{{getOpeningTimeAMPM(time)}} None Available |
{{getDateMonth(date)}} {{getDateDay(date)}}th |
{{getOpeningTime(time)}}{{getOpeningTimeAMPM(time)}} None Available |
Business Hours
Monday
08:30AM-19:00PM
Tuesday
08:30AM-19:00PM
Wednesday
08:30AM-19:00PM
Thursday
08:30AM-19:00PM
Friday
08:30AM-19:00PM
Saturday
09:00AM-12:30PM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Team
Justin Phillips
Veterinarian
{{staff.firstName}} {{staff.lastName}}
{{staff.staffRole == undefined?'Administrative':staff.staffRole.name}}
{{staff.biography}}
Reviews
Leah Bouchrif
1 Feb 2023
Wow !
Amanda Sanderson
10 Aug 2020
A copy of an email sent as requested as they would not Holly Jones would not speak on the phone!
We visited your practice on July 20th with our dog Tilly as she was having breathing problems ( shallo...
A copy of an email sent as requested as they would not Holly Jones would not speak on the phone!
We visited your practice on July 20th with our dog Tilly as she was having breathing problems ( shallow, fast and coughing) I also thought she had a temp. We would normally use a Bolton practice, but she seemed so unwell that I wanted her to be seen that morning as we would of had to wait until late afternoon. The vet was told Tilly's history about her having a radical mastectomy in February of this year and that we suspected a chest infection she took her in for examination. After 15 minutes she rang my husband's phone and he passed it over to me, she explained that Tilly did not have a temperature, her chest was clear and she seemed fine to her, but if I wanted ( to put MY mind at rest) she could run blood tests, I felt like she thought i was worrying over nothing, so we declined, she did say we could go back at any time if was concerned............ but why would I, my dog had just been given a pass on her MOT right???
Tilly's breathing was the same and to be honest I was pulled between wanting to take her to a vet but not wanting to seem like I have Munchausens, so on Monday 27th July we took her to our usual vet in Bolton. This resulted in Tilly staying in overnight for investigations!! Our vet rang early on Tuesday to tell us that she has lung cancer! She is now being treated palliatively.
Now I know that finding out a week ago would not have saved Tilly's life, but she could have started the treatment then. How was this missed? There is a trust between a pet owner and a vet and I wish I had gone with my instinct and not with that vet as I feel like I have let Tilly down.
I look forward to your reply
Amanda Sanderson
Our beautiful girl passed away on 7th August, and I am still waiting for a reply!
Claire Roberts
14 Feb 2019
I have used white cross for a few years now and they are genuinely the most caring and understanding vets I have ever found. Ginnie is a lovely and friendly person who has a love of animals and nothin...
I have used white cross for a few years now and they are genuinely the most caring and understanding vets I have ever found. Ginnie is a lovely and friendly person who has a love of animals and nothing is ever too much trouble.
Kim Quantrill-Anders
25 Jan 2019
Honestly the nicest vets I've been to. I've had pets all my life and now that I've found white cross, I won't take my dogs anywhere else. Really friendly staff. They're all great with the animals. 10...
Honestly the nicest vets I've been to. I've had pets all my life and now that I've found white cross, I won't take my dogs anywhere else. Really friendly staff. They're all great with the animals. 10/10
Jane Shaw
8 Jan 2019
Saw new male vet today he was very good with Rafa. The previous vets he has seen there have always been good too. They all take time to explain what they are doing and how to administer medication etc...
Saw new male vet today he was very good with Rafa. The previous vets he has seen there have always been good too. They all take time to explain what they are doing and how to administer medication etc. Got an emergency appointment at short notice too from a very helpful receptionist. Thanks guys.
Jason Chilton
24 Dec 2018
A very pleasant vets with friendly staff and vets throughout. We have used them several times and they have always been kind. Vets all seem to know what they are talking about and show genuine care fo...
A very pleasant vets with friendly staff and vets throughout. We have used them several times and they have always been kind. Vets all seem to know what they are talking about and show genuine care for our pets. Our latest visit was without appt, yet they were still able to perform an operation and have my dog home the same day without any fuss. 1st class.
Lisa Lowe
4 Dec 2018
I would like to say a heart felt Thank you to all the vets and reception staff at White Cross ST Helens. Our lovely Kipper cat had to be put to sleep recently. The care and compassion we received w...
I would like to say a heart felt Thank you to all the vets and reception staff at White Cross ST Helens. Our lovely Kipper cat had to be put to sleep recently. The care and compassion we received was second to none. Thank you for the thoughtful sympathy card, means a lot X 😿
Photo Gallery
Map
Incorrect information? Let us know