Fantastic team and excellent care. Our Floyd passed away on the 1 December 2016. He was a 15-year-old beautiful Sheltie. He has been looked after by Matthew from day one. Without his wonderful care, he wouldn't survive this long. We can't thank Matthew and his team enough. God bless you all. Read Less

My dog sadly passed away today, when I called Youngs in Hounslow where my dog had been treated for many years now, I was presented with the same service I've had throughout. Everyone here is very caring and sympathetic, my dog even enjoyed his visits here. Thank you so much for your support over the years, and also thank you for your sympathy today on what has been an extremely upsetting time. Read Less

Matthew and the team have looked after Floyd our 15 year old Sheltie and Max and Bondi our Cats of 16 years plus. Sadly they have all passed away, but were very well cared for over the years by Matthew. Thank you for all your help, especially at the most difficult times. Read Less

Have been coming here with my cats and dogs for 6 years. The staff are brilliant from the ladies at reception through to the vets. I feel confident of their advice, care and treatment and can see they have a real love for animal's. If I take one in they always ask how the others are getting on.Read Less

Have been coming here with my cats and dogs for 6 years. The staff are brilliant from the ladies at reception through to the vets. I feel confident of their advice, care and treatment and can see they have a real love for animal's. If I take one in they always ask how the others are getting on.Read Less

Amazing staff!!!! We have all 3 pets underneath them. Our new puppy was checked by 2 different vets and was given loads of information on how to intergrate the puppy into family with 2 cats. All staff are helpful and happy to talk about any issues. Read Less

Will not be bringing my staffie back here again. Last year I was charged 65 for my boys annual booster injection and one worm and flea treatment. This year I took my boy to another vet and paid 42 for the exact same thing. The receptionist was quite rude when I questioned the price and basically said well it has been done now so pay up. Didn't like the vet either as he got stroppy with my boy because he was nervous. The other vet I went to this time was polite, kind and patient with my boy so much so my boy gave the vet one of them famous staffie kisses. Won't ever be going back to Youngs again and I would advise you don't either if your pets mean anything to you. This vet only seems to like and accept those who are well to do (posh) if you are anything else you're not welcomed.Read Less

Just over 3 weeks ago we had to make the very difficult decision to have our cat Maverick put to sleep. We chose to have it done at home and Kristin was the veterinarian to whom I spoke and who arrived to attend to him. When Kristin and the young nurse (sorry I don't know her name) arrived, they were very gentle and patient. She administered the sedative without Maverick even realising, trimmed his leg for the anaesthetic and left us to say goodbye. Although heartbreaking, when the final injection was administered, it was like he just peacefully fell asleep. Both Kristin and the nurse were amazing and I cannot thank them enough for such a faultless final act. Kristin, I hope you get to read this, but thank you from the bottom of my heart. Maverick was a very precious soul. Read Less

I have been to Houslow, Brentford and Ealing branches and no problem with them but went to get free mircrochips (bought with kitty package)9 today so called reception in morning and discussed vaccination booster and I said do not want to do it today. My husband then went to take cats for the microchip and the vet put vaccination in and then charged 49 each cat without consultation and without informing him the price. I stated to Chiswick reception to not do it and my husband did not have time to stop him as no consultation was done and was put in as soon as cat jumped out bag. Called Ealing branch and said I wanted to make complaint and was helpful and said that the vet would call me. I stated i did not want to speak to him. He calls me and says that he had consultation and kept saying 'with all due respect' ( legal terms meaning shut up). No communication between branches and Vet is saying that there are no witness and with all due respect my husband said yes. The boosters are not due until 8th August and I was unsure to even get them as heard by others no need. I dont like putting bad reviews but this has upset me that I did not want them done and did not want to speak to vet and had to. I feel sorry as my cats have been with them for 2 years and not had problems and now its a he said he said thing. All because someone didnt put down 'do not vaccinate'. Not my fault. Get communication sortedRead Less

Staff at Hounslow branch has provided to my dog good care. I would just be more happy if they can discuss details about the care more with me as an owner, explain me what they are doing and why and what my options are. Even though the care by itself was great I was feeling sad that I do not have a chance to understand how they are tresting my dog, and how his health is. :/ Read Less

Both the staff at the Ealing and the Hounslow surgeries and have been exemplary. They've all be so, so helpful. The standard of care is excellent and I've been recommending the surgeries to friends and family. Everyone is is so friendly and go above and beyond their job role etc. especially Frankie.Read Less