West End Vets Tollcross
Edinburgh, Midlothian
General Info
CVS Group Plc is one of the leading veterinary services providers in the UK and owns more than 300 veterinary surgeries throughout England, Scotland and Wales. These surgeries include three locations which are wholly referral practices providing first class specialist treatment, It also operates 5 laboratories performing diagnostics services for the veterinary industry and 4 pet crematoria. The Group also includes Animed Direct, an online store selling medicines, pet food and other animal related products.
Our vision is to continue to be the most comprehensive and integrated provider of veterinary services to animal owners in the UK whilst providing a growing return to our shareholders.
We aim to achieve this by:
Providing high quality clinical care for animals and excellent customer service to their owners.
Meeting all of our customers’ veterinary needs.
Building on our strengths to provide services to other veterinary practices.
Expanding our business through acquisitions
Our vision is to continue to be the most comprehensive and integrated provider of veterinary services to animal owners in the UK whilst providing a growing return to our shareholders.
We aim to achieve this by:
Providing high quality clinical care for animals and excellent customer service to their owners.
Meeting all of our customers’ veterinary needs.
Building on our strengths to provide services to other veterinary practices.
Expanding our business through acquisitions
Reviews
Ana
13 Sep 2023
REPORT
Terrible experience with West End Vets last year when treating my cat for what was initially just a small licking wound on his paw. They put a collar on him and gave him antibiotics, both of which imm...
Terrible experience with West End Vets last year when treating my cat for what was initially just a small licking wound on his paw. They put a collar on him and gave him antibiotics, both of which immediately made him depressed and he slowly stopped eating food and would vomit. They didn’t warn me the medication could cause vomiting so we only stopped it after a week, at which point he was barely eating anything. They were still treating this as if the small licking wound was the main issue, when it was evident that it then became a feline anorexia where he was no longer eating unless I put liquid into his mouth with an injection. He was severely weak at this point, but no action was taken by them until it was too late and he was put on an IV drip only to be euthanised a few hours later because he lost too much liquid and his kidneys was failing. At no point did they suggest a feeding tube should be installed, which could have been mentioned as an option at least 1 week into his vomiting and eating 1 spoon a day (out of a total of 2 weeks over which this has all happened). I was devastated and also horribly disappointed with their service and filed a complaint detailing all the phone calls and visits we made where there was a missed opportunity to respond to my severe worries about him not eating. However, in their response to my complaint, it was clear that they were just wanting to back up their employees instead of consider how fatal and dangerous their oversight was and would be for similar cases in the future. I have changed vet providers since and would recommend everyone to do the same - Animac Vets in Morningside have been lovely.
Connor Webb
17 Apr 2018
REPORT
Friendly and helpful
Jonathan Chierchia
7 Mar 2018
REPORT
My pet hedgehog stated sneezing, and being aware that hedgehogs have respiratory problems, I decided a trip to the vet was in order. Since the practice was round the corner from my work I thought i wo...
My pet hedgehog stated sneezing, and being aware that hedgehogs have respiratory problems, I decided a trip to the vet was in order. Since the practice was round the corner from my work I thought i would give them a try. After making the necessary arrangements, we were greeted by veterinarian Javi Ventura. We explained the symptoms, Jeż was given an exam and we were prescribed and given antibiotics. From the minute we entered the practice to the minute we left was an extremely pleasant experience. Javi was as welcoming and friendly a man you could ever meet and was professional, but warm though out (fellow hedgehog lover, so of course he was a great lad). As well as a few other members of staff who popped in to see the hedgehog who were as equally as lovely. Having hand numerous exotic reptile and had one or two vet visits in the past, I have to say this has been by far my most favourable. Can not recommended west end vets enough.
Emmans
26 Feb 2018
REPORT
This group of vets gave our Springer Spaniel very
professional and kind attention both pre and post operatively . I can truly recommend them.
David Gilmour
13 Dec 2017
REPORT
I usually took my cat to their Morningside Road branch, but on occasion I had to take him here and was delighted that he received the same kind and professional care that he got at my local branch. Wo...
I usually took my cat to their Morningside Road branch, but on occasion I had to take him here and was delighted that he received the same kind and professional care that he got at my local branch. Would wholeheartedly recommend either surgery.
Ben Banks
12 May 2017
REPORT
Wonderful vets, very attentive and were able to see us right away. Took great care of our dog.
Kaitlyn Gulock
11 Mar 2017
REPORT
Very kind and efficient vets. They always make me feel so much better after bringing my dog here.
Holly Crocker
24 Sep 2016
REPORT
West End Vets on Bread Street were absolutely fantastic when I called them in an emergency situation. My cat had fallen three stories and having had serious issues with our last vet practice I called ...
West End Vets on Bread Street were absolutely fantastic when I called them in an emergency situation. My cat had fallen three stories and having had serious issues with our last vet practice I called West End Vets and despite not being registered with them they advised me that if I brought Nemo in they would see her straight away! The staff were lovely and reassuring and luckily my little fur baby was fine, I wasn't hit with an extortionate bill at the end of Nemo's checkup either which was a very welcome surprise. I would reccomend them to anyone and will certainly continuing using them in the future for all three of my pets.
Sarah Ramsay
22 Sep 2016
REPORT
i have been using the bread street branch for 5 years with my chihuahua indie! I am so pleased with the service i have received from all the staff. Lovely wee vets
Louise Coyle
9 Sep 2016
REPORT
yesterday one of cats was very unwell and I had just moved into the area, they were able to get me an appointment that day. the vet we saw was great, she could tell I was worried and a bit upset and t...
yesterday one of cats was very unwell and I had just moved into the area, they were able to get me an appointment that day. the vet we saw was great, she could tell I was worried and a bit upset and took care of everything very quickly and advised us on what we can do moving forward. will definitely be using them again!
Glenda McNie
29 Aug 2016
REPORT
Excellent service from really friendly staff who are always willing to help and offer tips from their own experiences. I would highly recommend both the Davidson's Mains and Bread Street clinics.
Chris Vickerman
18 Aug 2016
REPORT
We've been using West End Vets for 20 years for 4 cats and 2 dogs. Staff are unfailingly helpful to us and warm towards our pets. When our first dog died, we were amazed and touched to receive a two s...
We've been using West End Vets for 20 years for 4 cats and 2 dogs. Staff are unfailingly helpful to us and warm towards our pets. When our first dog died, we were amazed and touched to receive a two sided letter of condolence from the vet. They are thoughtful in the advice they give you: we were given very clear information and advice about our elderly cat and her various ailments, with a clear but sensitive recommendation about when she should be put to sleep. We've never felt that the ethos of the practice was about making money over the welfare of animals. Quite the reverse, in comparison to other vet practices we've had dealings with.
Manda Graham
19 Dec 2015
REPORT
A good vet practice, have evening appointments, staff very helpfull and they looked after my cat well. Slightly annoying that they keep changing their premium food brand (which have got more expensive...
A good vet practice, have evening appointments, staff very helpfull and they looked after my cat well. Slightly annoying that they keep changing their premium food brand (which have got more expensive too) especially wheb cats don't like change much. Generally happy with them, they're not cheap but I think that's all vets these days.
Kay Singh
2 Jan 2015
REPORT
As an animal lover and pet owner for many years I have had my fair share of experiences with vets, both bad and good.
Having an animal put down is always an extremely stressful and delicate time, par...
As an animal lover and pet owner for many years I have had my fair share of experiences with vets, both bad and good.
Having an animal put down is always an extremely stressful and delicate time, particularly around Christmas, and at first I thought The West End Veterinary Practice handled my cat's euthanasia with care and professionalism.
Up until I picked up the ashes, and was met with a bill that was almost double what I had agreed with the vet.
The receptionist got confused as to which cat was mine, despite me phoning ahead, then could not give me a satisfactory answer for the change in price.
She soon scuttled off to return with a supposedly more senior member of staff, who also could not give me a satisfactory answer. I pointed to the price list they have in the waiting room that says 'Cat euthanasia and cremation= 113', but they could not tell me why my bill was nearly 200.
At one point, the elder member of staff said that they had changed company recently, but after a few more questions it became clear that this was before my cat's euthanasia and actually should not have had any effect on what I was charged.
I mentioned that it is illegal to put up prices that are incorrect, and they both shrugged. None of the staff have apologised and my dispute is yet to be settled.
They are dependent on people being too upset to argue with them about being overcharged and I think it's disgusting how they take advantage of people.
At the very least I would have expected an apology, but for now I would recommend to stay away from this practice for good unless you want your trip to the vet to be twice the price and twice the stress.
A Google User
28 May 2011
REPORT
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Book an Appointment
Online booking unavailable
Please call
0131 2297619
Business Hours
Monday
Mon
08:15AM-18:30PM
Tuesday
Tue
08:15AM-18:30PM
Wednesday
Wed
08:15AM-18:30PM
Thursday
Thu
08:15AM-18:30PM
Friday
Fri
08:15AM-18:30PM
Saturday
Sat
08:30AM-12:00PM
Popular Hours
6a
12p
6p
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West End Vets Tollcross
Edinburgh, Midlothian
General Info
CVS Group Plc is one of the leading veterinary services providers in the UK and owns more than 300 veterinary surgeries throughout England, Scotland and Wales. These surgeries include three locations which are wholly referral practices providing first class specialist treatment, It also operates 5 laboratories performing diagnostics services for the veterinary industry and 4 pet crematoria. The Group also includes Animed Direct, an online store selling medicines, pet food and other animal related products.
Our vision is to continue to be the most comprehensive and integrated provider of veterinary services to animal owners in the UK whilst providing a growing return to our shareholders.
We aim to achieve this by:
Providing high quality clinical care for animals and excellent customer service to their owners.
Meeting all of our customers’ veterinary needs.
Building on our strengths to provide services to other veterinary practices.
Expanding our business through acquisitions
Our vision is to continue to be the most comprehensive and integrated provider of veterinary services to animal owners in the UK whilst providing a growing return to our shareholders.
We aim to achieve this by:
Providing high quality clinical care for animals and excellent customer service to their owners.
Meeting all of our customers’ veterinary needs.
Building on our strengths to provide services to other veterinary practices.
Expanding our business through acquisitions
Business Hours
Monday
08:15AM-18:30PM
Tuesday
08:15AM-18:30PM
Wednesday
08:15AM-18:30PM
Thursday
08:15AM-18:30PM
Friday
08:15AM-18:30PM
Saturday
08:30AM-12:00PM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Reviews
Ana
13 Sep 2023
Terrible experience with West End Vets last year when treating my cat for what was initially just a small licking wound on his paw. They put a collar on him and gave him antibiotics, both of which imm...
Terrible experience with West End Vets last year when treating my cat for what was initially just a small licking wound on his paw. They put a collar on him and gave him antibiotics, both of which immediately made him depressed and he slowly stopped eating food and would vomit. They didn’t warn me the medication could cause vomiting so we only stopped it after a week, at which point he was barely eating anything. They were still treating this as if the small licking wound was the main issue, when it was evident that it then became a feline anorexia where he was no longer eating unless I put liquid into his mouth with an injection. He was severely weak at this point, but no action was taken by them until it was too late and he was put on an IV drip only to be euthanised a few hours later because he lost too much liquid and his kidneys was failing. At no point did they suggest a feeding tube should be installed, which could have been mentioned as an option at least 1 week into his vomiting and eating 1 spoon a day (out of a total of 2 weeks over which this has all happened). I was devastated and also horribly disappointed with their service and filed a complaint detailing all the phone calls and visits we made where there was a missed opportunity to respond to my severe worries about him not eating. However, in their response to my complaint, it was clear that they were just wanting to back up their employees instead of consider how fatal and dangerous their oversight was and would be for similar cases in the future. I have changed vet providers since and would recommend everyone to do the same - Animac Vets in Morningside have been lovely.
Connor Webb
17 Apr 2018
Friendly and helpful
Jonathan Chierchia
7 Mar 2018
My pet hedgehog stated sneezing, and being aware that hedgehogs have respiratory problems, I decided a trip to the vet was in order. Since the practice was round the corner from my work I thought i wo...
My pet hedgehog stated sneezing, and being aware that hedgehogs have respiratory problems, I decided a trip to the vet was in order. Since the practice was round the corner from my work I thought i would give them a try. After making the necessary arrangements, we were greeted by veterinarian Javi Ventura. We explained the symptoms, Jeż was given an exam and we were prescribed and given antibiotics. From the minute we entered the practice to the minute we left was an extremely pleasant experience. Javi was as welcoming and friendly a man you could ever meet and was professional, but warm though out (fellow hedgehog lover, so of course he was a great lad). As well as a few other members of staff who popped in to see the hedgehog who were as equally as lovely. Having hand numerous exotic reptile and had one or two vet visits in the past, I have to say this has been by far my most favourable. Can not recommended west end vets enough.
Emmans
26 Feb 2018
This group of vets gave our Springer Spaniel very
professional and kind attention both pre and post operatively . I can truly recommend them.
David Gilmour
13 Dec 2017
I usually took my cat to their Morningside Road branch, but on occasion I had to take him here and was delighted that he received the same kind and professional care that he got at my local branch. Wo...
I usually took my cat to their Morningside Road branch, but on occasion I had to take him here and was delighted that he received the same kind and professional care that he got at my local branch. Would wholeheartedly recommend either surgery.
Ben Banks
12 May 2017
Wonderful vets, very attentive and were able to see us right away. Took great care of our dog.
Kaitlyn Gulock
11 Mar 2017
Very kind and efficient vets. They always make me feel so much better after bringing my dog here.
Holly Crocker
24 Sep 2016
West End Vets on Bread Street were absolutely fantastic when I called them in an emergency situation. My cat had fallen three stories and having had serious issues with our last vet practice I called ...
West End Vets on Bread Street were absolutely fantastic when I called them in an emergency situation. My cat had fallen three stories and having had serious issues with our last vet practice I called West End Vets and despite not being registered with them they advised me that if I brought Nemo in they would see her straight away! The staff were lovely and reassuring and luckily my little fur baby was fine, I wasn't hit with an extortionate bill at the end of Nemo's checkup either which was a very welcome surprise. I would reccomend them to anyone and will certainly continuing using them in the future for all three of my pets.
Sarah Ramsay
22 Sep 2016
i have been using the bread street branch for 5 years with my chihuahua indie! I am so pleased with the service i have received from all the staff. Lovely wee vets
Louise Coyle
9 Sep 2016
yesterday one of cats was very unwell and I had just moved into the area, they were able to get me an appointment that day. the vet we saw was great, she could tell I was worried and a bit upset and t...
yesterday one of cats was very unwell and I had just moved into the area, they were able to get me an appointment that day. the vet we saw was great, she could tell I was worried and a bit upset and took care of everything very quickly and advised us on what we can do moving forward. will definitely be using them again!
Glenda McNie
29 Aug 2016
Excellent service from really friendly staff who are always willing to help and offer tips from their own experiences. I would highly recommend both the Davidson's Mains and Bread Street clinics.
Chris Vickerman
18 Aug 2016
We've been using West End Vets for 20 years for 4 cats and 2 dogs. Staff are unfailingly helpful to us and warm towards our pets. When our first dog died, we were amazed and touched to receive a two s...
We've been using West End Vets for 20 years for 4 cats and 2 dogs. Staff are unfailingly helpful to us and warm towards our pets. When our first dog died, we were amazed and touched to receive a two sided letter of condolence from the vet. They are thoughtful in the advice they give you: we were given very clear information and advice about our elderly cat and her various ailments, with a clear but sensitive recommendation about when she should be put to sleep. We've never felt that the ethos of the practice was about making money over the welfare of animals. Quite the reverse, in comparison to other vet practices we've had dealings with.
Manda Graham
19 Dec 2015
A good vet practice, have evening appointments, staff very helpfull and they looked after my cat well. Slightly annoying that they keep changing their premium food brand (which have got more expensive...
A good vet practice, have evening appointments, staff very helpfull and they looked after my cat well. Slightly annoying that they keep changing their premium food brand (which have got more expensive too) especially wheb cats don't like change much. Generally happy with them, they're not cheap but I think that's all vets these days.
Kay Singh
2 Jan 2015
As an animal lover and pet owner for many years I have had my fair share of experiences with vets, both bad and good.
Having an animal put down is always an extremely stressful and delicate time, par...
As an animal lover and pet owner for many years I have had my fair share of experiences with vets, both bad and good.
Having an animal put down is always an extremely stressful and delicate time, particularly around Christmas, and at first I thought The West End Veterinary Practice handled my cat's euthanasia with care and professionalism.
Up until I picked up the ashes, and was met with a bill that was almost double what I had agreed with the vet.
The receptionist got confused as to which cat was mine, despite me phoning ahead, then could not give me a satisfactory answer for the change in price.
She soon scuttled off to return with a supposedly more senior member of staff, who also could not give me a satisfactory answer. I pointed to the price list they have in the waiting room that says 'Cat euthanasia and cremation= 113', but they could not tell me why my bill was nearly 200.
At one point, the elder member of staff said that they had changed company recently, but after a few more questions it became clear that this was before my cat's euthanasia and actually should not have had any effect on what I was charged.
I mentioned that it is illegal to put up prices that are incorrect, and they both shrugged. None of the staff have apologised and my dispute is yet to be settled.
They are dependent on people being too upset to argue with them about being overcharged and I think it's disgusting how they take advantage of people.
At the very least I would have expected an apology, but for now I would recommend to stay away from this practice for good unless you want your trip to the vet to be twice the price and twice the stress.
A Google User
28 May 2011
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