Terrible experience with West End Vets last year when treating my cat for what was initially just a small licking wound on his paw. They put a collar on him and gave him antibiotics, both of which immediately made him depressed and he slowly stopped eating food and would vomit. They didn’t warn me the medication could cause vomiting so we only stopped it after a week, at which point he was barely eating anything. They were still treating this as if the small licking wound was the main issue, when it was evident that it then became a feline anorexia where he was no longer eating unless I put liquid into his mouth with an injection. He was severely weak at this point, but no action was taken by them until it was too late and he was put on an IV drip only to be euthanised a few hours later because he lost too much liquid and his kidneys was failing. At no point did they suggest a feeding tube should be installed, which could have been mentioned as an option at least 1 week into his vomiting and eating 1 spoon a day (out of a total of 2 weeks over which this has all happened). I was devastated and also horribly disappointed with their service and filed a complaint detailing all the phone calls and visits we made where there was a missed opportunity to respond to my severe worries about him not eating. However, in their response to my complaint, it was clear that they were just wanting to back up their employees instead of consider how fatal and dangerous their oversight was and would be for similar cases in the future. I have changed vet providers since and would recommend everyone to do the same - Animac Vets in Morningside have been lovely. Read Less

My pet hedgehog stated sneezing, and being aware that hedgehogs have respiratory problems, I decided a trip to the vet was in order. Since the practice was round the corner from my work I thought i would give them a try. After making the necessary arrangements, we were greeted by veterinarian Javi Ventura. We explained the symptoms, Jeż was given an exam and we were prescribed and given antibiotics. From the minute we entered the practice to the minute we left was an extremely pleasant experience. Javi was as welcoming and friendly a man you could ever meet and was professional, but warm though out (fellow hedgehog lover, so of course he was a great lad). As well as a few other members of staff who popped in to see the hedgehog who were as equally as lovely. Having hand numerous exotic reptile and had one or two vet visits in the past, I have to say this has been by far my most favourable. Can not recommended west end vets enough. Read Less