15 Reviews

Miller and Swann Veterinary Surgery

Elgin, Morayshire
Reviews
Mark Hewett
9 Dec 2020
REPORT
Manager is a joke. Rings me up 6 months after the fact to charge me another £30 on top of the £50 I already paid for my dogs bad toe. In the middle of December, in the middle of a pandemic. For my dog... Read More
Manager is a joke. Rings me up 6 months after the fact to charge me another £30 on top of the £50 I already paid for my dogs bad toe. In the middle of December, in the middle of a pandemic. For my dogs bad toe that they failed to identify the other 3 or so times I’ve been before and is surprised when I hang up the phone. Now I didn’t need to say F off but I thought I’d hung up the phone. Called me back to say the dog is no longer welcome after I’ve not received any contact about my healthy pet club I’ve been paying into for 9 months without receiving any services. To then accept my apology and go into a contest about who’s working in the worst environment when I’m a cleaner and then hangs up. I’ll be getting my next vaccination then leaving for greener pastures. Childish and incompetent Read Less
Clive Vincent-Ellis
27 Nov 2020
REPORT
Dont trust this company with your pets. Mr Miller hurt one of my pups, the pup had a bad foot, Mr Miller squeezes the pups foot, the pup cried, 5 mins later his did it again and said the foot is stil... Read More
Dont trust this company with your pets. Mr Miller hurt one of my pups, the pup had a bad foot, Mr Miller squeezes the pups foot, the pup cried, 5 mins later his did it again and said the foot is still bad, yeh really, after 5 mins you expect the foot will be better, you idiot. Then the head vet from America used to talk about your dog needs this or that and if you dont like use do that your dog could be dead, she did that on me and many other pet owners; and nearly 4 years ago one of my dogs was pregnant and the day for pushing the pups out, this time she was pushing and nothing about, so I phoned the vets, but the only vets that were working was the dodgy head vet Deborah Collings and John Miller, I did not trust them, so I had to wait for the other vet who actually cared for pets, Bethan; At 5pm I got a call from Bethan the vet, we talked and thought it would be good to bring Lucy in and check her and maybe give her an injection to help her to birth the puppies, so I took she in at 5:30pm, Bethan tried to get the puppy out but Lucy could not push anymore, so Bethan tried again and then said the only way is a C-section, so I had to agree for Lucy’s sake and leave her in Bethan’s care. I phone up after 6:30pm to find out what was going on because I thought I would be bringing Lucy and puppies home at 7pm, I was told by the nurse that Lucy was still on the operating table and someone would call me when there was news. I was called back about 20 minutes later, and was told I had 7 puppies, I asked if I could come and get them now and was told not yet as Lucy was still on the operating table, then the nurse, not the vet said the vet had asked if I would agree to have Lucy neutered, I said no, I was not planning to do that for another two years, the woman then said, if you don’t get her neutered and she gets pregnant again that pregnancy may kill her because of the C-section, obviously I could not risk that happening, so I agreed to have Lucy neutered. My friend Colin, was with me during this time and heard everything, as phone was on speaker. When I went to pick Lucy and the 7 puppies up, I was told by the vet there was only 4 puppies, 3 had died, Bethan then went on to explain that she thought neutering was wise as a further pregnancy could lead to another C-section. COULD. Now Miller and Swann are lying about the reason for the neutered and of course I did not recorded the talk with the nurse or with the vet, I wanted to hurt Miller and Swann to make them not use that sort of talking and trying to get owners to agree to have dodgy treatment so the vets have more money Read Less
Lynne Bowley
23 May 2019
REPORT
Very poor standard of practice which falls way below the high level of service and duty of care previously received. I am now an ex client after 31 years . Senior management condone lack of profession... Read More
Very poor standard of practice which falls way below the high level of service and duty of care previously received. I am now an ex client after 31 years . Senior management condone lack of professionalism and integrity . Serious policy review and mentoring required. Would never recommend to anyone . Read Less
Sharon Greaves
30 May 2018
REPORT
I have been with this vets for 28 years they are great with my pets
Ailene Matthews
22 May 2018
REPORT
Great surgery everyone kind and professional. Great surgeons.
Peter Smith
7 May 2018
REPORT
Best vets by far in our area
shazzie dazzie
1 May 2018
REPORT
Fab vets my dog is well looked after
Rachel Smith
7 Mar 2018
REPORT
Ample parking and quality vets
Carol Foster
8 Oct 2017
REPORT
Very friendly staff they make you and your pet feel very comfortable.
S Tolmie
11 Jul 2017
REPORT
.
wayne riggott
20 May 2017
REPORT
Really good with all my animals
Rachel Carmichael
14 May 2017
REPORT
lauren grant
7 May 2017
REPORT
Micheal A Donaghie
16 Apr 2017
REPORT
professional services
linda simpson
10 Apr 2017
REPORT
fantastic vets very caring and friendly staff
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Book an Appointment
Online booking unavailable
Please call
01343 542255
123 South Street
Elgin Morayshire IV30 1JB
Business Hours
Monday
Mon
08:30AM-19:00PM
Tuesday
Tue
08:30AM-19:00PM
Wednesday
Wed
08:30AM-19:00PM
Thursday
Thu
08:30AM-19:00PM
Friday
Fri
08:30AM-19:00PM
Saturday
Sat
08:30AM-16:00PM
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CLAIM IT HERE
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Miller and Swann Veterinary Surgery

Elgin, Morayshire
(15)
123 South Street
Elgin Morayshire IV30 1JB
Monday
08:30AM-19:00PM
Tuesday
08:30AM-19:00PM
Wednesday
08:30AM-19:00PM
Thursday
08:30AM-19:00PM
Friday
08:30AM-19:00PM
Saturday
08:30AM-16:00PM
Mark Hewett
9 Dec 2020
REPORT
Manager is a joke. Rings me up 6 months after the fact to charge me another £30 on top of the £50 I already paid for my dogs bad toe. In the middle of December, in the middle of a pandemic. For my dog... Read More
Manager is a joke. Rings me up 6 months after the fact to charge me another £30 on top of the £50 I already paid for my dogs bad toe. In the middle of December, in the middle of a pandemic. For my dogs bad toe that they failed to identify the other 3 or so times I’ve been before and is surprised when I hang up the phone. Now I didn’t need to say F off but I thought I’d hung up the phone. Called me back to say the dog is no longer welcome after I’ve not received any contact about my healthy pet club I’ve been paying into for 9 months without receiving any services. To then accept my apology and go into a contest about who’s working in the worst environment when I’m a cleaner and then hangs up. I’ll be getting my next vaccination then leaving for greener pastures. Childish and incompetent Read Less
Clive Vincent-Ellis
27 Nov 2020
REPORT
Dont trust this company with your pets. Mr Miller hurt one of my pups, the pup had a bad foot, Mr Miller squeezes the pups foot, the pup cried, 5 mins later his did it again and said the foot is stil... Read More
Dont trust this company with your pets. Mr Miller hurt one of my pups, the pup had a bad foot, Mr Miller squeezes the pups foot, the pup cried, 5 mins later his did it again and said the foot is still bad, yeh really, after 5 mins you expect the foot will be better, you idiot. Then the head vet from America used to talk about your dog needs this or that and if you dont like use do that your dog could be dead, she did that on me and many other pet owners; and nearly 4 years ago one of my dogs was pregnant and the day for pushing the pups out, this time she was pushing and nothing about, so I phoned the vets, but the only vets that were working was the dodgy head vet Deborah Collings and John Miller, I did not trust them, so I had to wait for the other vet who actually cared for pets, Bethan; At 5pm I got a call from Bethan the vet, we talked and thought it would be good to bring Lucy in and check her and maybe give her an injection to help her to birth the puppies, so I took she in at 5:30pm, Bethan tried to get the puppy out but Lucy could not push anymore, so Bethan tried again and then said the only way is a C-section, so I had to agree for Lucy’s sake and leave her in Bethan’s care. I phone up after 6:30pm to find out what was going on because I thought I would be bringing Lucy and puppies home at 7pm, I was told by the nurse that Lucy was still on the operating table and someone would call me when there was news. I was called back about 20 minutes later, and was told I had 7 puppies, I asked if I could come and get them now and was told not yet as Lucy was still on the operating table, then the nurse, not the vet said the vet had asked if I would agree to have Lucy neutered, I said no, I was not planning to do that for another two years, the woman then said, if you don’t get her neutered and she gets pregnant again that pregnancy may kill her because of the C-section, obviously I could not risk that happening, so I agreed to have Lucy neutered. My friend Colin, was with me during this time and heard everything, as phone was on speaker. When I went to pick Lucy and the 7 puppies up, I was told by the vet there was only 4 puppies, 3 had died, Bethan then went on to explain that she thought neutering was wise as a further pregnancy could lead to another C-section. COULD. Now Miller and Swann are lying about the reason for the neutered and of course I did not recorded the talk with the nurse or with the vet, I wanted to hurt Miller and Swann to make them not use that sort of talking and trying to get owners to agree to have dodgy treatment so the vets have more money Read Less
Lynne Bowley
23 May 2019
REPORT
Very poor standard of practice which falls way below the high level of service and duty of care previously received. I am now an ex client after 31 years . Senior management condone lack of profession... Read More
Very poor standard of practice which falls way below the high level of service and duty of care previously received. I am now an ex client after 31 years . Senior management condone lack of professionalism and integrity . Serious policy review and mentoring required. Would never recommend to anyone . Read Less
Sharon Greaves
30 May 2018
REPORT
I have been with this vets for 28 years they are great with my pets
Ailene Matthews
22 May 2018
REPORT
Great surgery everyone kind and professional. Great surgeons.
Peter Smith
7 May 2018
REPORT
Best vets by far in our area
shazzie dazzie
1 May 2018
REPORT
Fab vets my dog is well looked after
Rachel Smith
7 Mar 2018
REPORT
Ample parking and quality vets
Carol Foster
8 Oct 2017
REPORT
Very friendly staff they make you and your pet feel very comfortable.
S Tolmie
11 Jul 2017
REPORT
.
wayne riggott
20 May 2017
REPORT
Really good with all my animals
Rachel Carmichael
14 May 2017
REPORT
lauren grant
7 May 2017
REPORT
Micheal A Donaghie
16 Apr 2017
REPORT
professional services
linda simpson
10 Apr 2017
REPORT
fantastic vets very caring and friendly staff
Is this your business?
CLAIM IT HERE
Incorrect information? Let us know