Fantastic and helpful staff! They are happy to answer questions and no question is too silly. Our experience with our dog and puppies has been wonderful! In particular Vet Pamela has been nothing short of exceptional! ... It was lovely to know she knew where our adopted dog had come from originally and made sure she was healthy. She has cared for our puppies to the highest level and when one of them got ill recently she cared for her throughout the night and was extremely understanding and friendly to myself and my mum who were clearly upset. I could not recommend these guys more. THANK YOU! See More Read Less

Had to take our 4 year old cat there Monday 23rd of April 218. Even though it was Midnight, Mr Thomas Painter, from the vets, met us at the practice on Chapelfield. He was so kind and gentle with her and said that she had more than likely been hit. He did so much for her whilst she was with them. He was also very helpful with giving us as much information as he could. But, unfortunately due to the high cost of an op and no guarantee that it would work we had to have her put to sleep. I cannot express enough gratitude to how he and the other staff helped us. Well done to them all and many thanks. Read Less

We had to take our dog here on New Years Eve after an accident and the vet and staff were very good. He had to have several check ups and these were always thorough and easy . We don't live in Norwich or even Norfolk but we were welcomed in. Read Less

Lovely vets, nothing ever seems like a problem. Have had years of care from them, not at all over priced in my opinion. Vets always seem to truly care about your pets, and reception staff are very friendly too. Read Less

Pretty much can always get an appointment the same day. Friendly staff who always look after my old cats and will do everything in their power to help. My brothers wife did a placement here as she is training to be a vet and also said it was a great place to work! She even saw in Pinky's (My cat) notes that they had hand-fed him tuna when he was very poorly a few years ago! Read Less

We are usually customers at Long Stratton but needed the skills of Chantelle for an op on our dog George She was amazing, she explains everything to the tiniest detail and puts you at ease. George has been back and forth for the last three weeks or so and every member of staff has been helpful and attentive. George is now fit and well and we would like to say a massive thank you to everyone here. You all do an amazing job xxx Read Less

A good vets, but every single time we've visited there's been at least a 20 minute wait. Sometimes it's been an hour after the actual scheduled time. Either appointment slots aren't long enough or they purposely overbook them. I'd recommend trying another vets.Read Less

Nice people nice to the animals etc... But so, so, so consistently and complacently running late. This isn't the NHS or a free service. We pay for this treatment. In face we pay a lot for it. I expect that my pet will not have to wait two hours while scared in a waiting room or that I will. Two hours late isn't even close and its past poor form to do it so often. Today I called to see if they were running late, they were and even with my amended time it was still an hour and a half after that. #frustrated Read Less

A very professional veterinary practice. All my pets come here and we've always received the best care. Prices are reasonable and they will let you pay in installments and the staff are very friendly. A great place to take your furry friends. Read Less

Would like to thank you for the service Bailey received out of hours at Royal Norfolk Show when he took ill. He's now home and almost back to his normal self. Once again, thanks! Outstanding service received! Read Less

Fab service from every one of the branches. The staff are extremely knowledgeable, compassionate and passionate about the animals that they care for. Always recommend Chapelfield Vets to anyone and everyone. Thank you for being there for Wag-it guest dogs and my own 6 dogs. Read Less

The vet i called as an emergency saturday night (i forgot to ask her name) was so kind and compassionate. The little feral cat we had been caring for for a year had to be put to sleep sunday morning. Today i received a condolence card - how wonderful. They were also so kind when my dog needed lots of care as he got older and helped him have a longer but pain free last few years. No praise is enough Read Less

Ruby my dog often ends up in the naughty room. But the staff don't worry. Ruby used to play up about going but she has had 3 visits in as many weeks & now likes going. But now it is her vets & no other animal should be in at the same time as her. Ruby has had 2 lumps removed & was spade 14 days ago there will be very small scars which are healing well. She was more worried about her nails being clipped than the ops, & in the first week staying on her lead. Thank you Chantel Ruby is acting as if she is 5 years younger. We walked around 8 miles on Wednesday Ruby still wanted more. Read Less

I can't rate Chapelfield high enough. Our cat got hit by a car and had severe injuries. Chantel did amazing work on his upper and lower jaw - he's as good as new and very happy. :-) All the nurses are very caring and nursed him back to health. It really was touch and go for a while but they did a super job. 5 star! Read Less