I have used Chapelfield for a long time. The reception staff are usually friendly and helpful. The vets are good however I always aim to see Chantal as she is amazing with the animals (although she always runs late and you can wait up to 90mins over your appointment time). I feel my pets are in the best of care hete5. Read Less

I know ppl complain about the wait and yes we are paying for the service however would rather wait and see an enthusiastic, knowledgeable vet who gains both mine & my creatures trust (Chantelle, Trudi, Monica) than get an on timer who is bored, uninterested & wants to 'upsell' you at every turn! Read Less

Nice people nice to the animals etc... But so, so, so consistently and complacently running late. This isn't the NHS or a free service. We pay for this treatment. In face we pay a lot for it. I expect that my pet will not have to wait two hours while scared in a waiting room or that I will. Two hours late isn't even close and its past poor form to do it so often. Today I called to see if they were running late, they were and even with my amended time it was still an hour and a half after that. #frustrated Read Less

Would like to thank you for the service Bailey received out of hours at Royal Norfolk Show when he took ill. He's now home and almost back to his normal self. Once again, thanks! Outstanding service received! Read Less

Fab service from every one of the branches. The staff are extremely knowledgeable, compassionate and passionate about the animals that they care for. Always recommend Chapelfield Vets to anyone and everyone. Thank you for being there for Wag-it guest dogs and my own 6 dogs. Read Less

The vet i called as an emergency saturday night (i forgot to ask her name) was so kind and compassionate. The little feral cat we had been caring for for a year had to be put to sleep sunday morning. Today i received a condolence card - how wonderful. They were also so kind when my dog needed lots of care as he got older and helped him have a longer but pain free last few years. No praise is enough Read Less

Ruby my dog often ends up in the naughty room. But the staff don't worry. Ruby used to play up about going but she has had 3 visits in as many weeks & now likes going. But now it is her vets & no other animal should be in at the same time as her. Ruby has had 2 lumps removed & was spade 14 days ago there will be very small scars which are healing well. She was more worried about her nails being clipped than the ops, & in the first week staying on her lead. Thank you Chantel Ruby is acting as if she is 5 years younger. We walked around 8 miles on Wednesday Ruby still wanted more. Read Less

I can't rate Chapelfield high enough. Our cat got hit by a car and had severe injuries. Chantel did amazing work on his upper and lower jaw - he's as good as new and very happy. :-) All the nurses are very caring and nursed him back to health. It really was touch and go for a while but they did a super job. 5 star! Read Less