Medivet Thorpe St Andrew

Just a week ago my dog Mia was suspected( by Medivet in Hockley) of having Lymphoma. I thought she was slightly off colour, but they spotted it straight away. Mia had a biopsy that afternoon and the results came back last Friday - LYMPHOMA , by then even I knew because she went downhill so quickly. I didn't want my dog to suffer anymore- by now she was so ill, and I asked that day if he could come home and stop her suffering. He and a Nurse came at lunchtime. The BEST ENDING for my baby EVER. What love and compassion, gentleness and caring for my Mia. Thank you Medivet Hockley. Today- I have received a beautiful card from all at the Surgery. Means so much. Thank you Medivet Hockley. XX Read Less

My beloved dog was euthanized at Medivet Gravesend recently, the most difficult decision I've made in my life, a blood test was suggested to see if anything could be done for him which I of course wanted, I left the room to stand outside the door and could here him struggling and panting, on returning I found him in a very distressed state with blood marks on his neck where the Vet had had two failed attempts to get the sample and she was preparing to have another stab at him... until I said no more, that is my lasting image of him, and it is very upsetting. I felt pressure to agree to have him put down, no blood test no treatment. She then put a catheter in his leg to euthanize him, it was not explained to me why this was needed, and has never happened with my pets before, yet more stress for him, after he died it would have been nice to be alone with him for a few minutes but this wasn't offered, instead I had to say goodbye sandwiched between the two staff, I felt I got no sympathy from the vet, (although I add that the nurse attending was without fault) and since this vets practice sold to medivet last year in general the care in my opinion had gone downhill, my dog was the world to me and a regular patient at this vets, almost weekly at the end, and each time I took him in I had to ask what they were treating him for and with when this information should have been freely given, I paid enough for the service after all. I would've liked my boy to have had a more dignified end, it was a shame the lead vet wasn't there, as I think it would've been more professional then. I got the standard card and forget me bit seeds but its all for show, all of our visits in haven't been met with any friendliness or concern, its all about the money. Out of interest This same vet a few months ago insisted on a blood test for our cat who'd hurt his leg, she had to do two needles full as she didn't take enough the first time, twice the stress, charged us well over £100 and then told us that the testing machine there wasn't that good or accurate, didn't give us a refund for this rubbish machine though, the pain killers made the cat ill and he got better with rest on his own, not long after by coincidence another of our cats hurt her leg we saw the lead vet this time and sure enough no blood test was needed, no fuss no bother. After I've collected my boys ashes next week I will not be using medivet again. And then they block me so I can't write a review on their site. See More Read Less

Please could you provide me with more detail explaining Fox Mange and Tick control as part of the healthcare plan as it is very vague and misleading. I walk my dogs daily in woodlands so they both meet the 'needs and lifestyle' and yet I've been advised that my policy does not include the Seresto collars. Friends within my local area have these collars included within their policy so i'm feeling very mislead and let down by Medivet.... I'd appreciate your comments. See More Read Less

I was absolutely appalled at their lack of information regarding my dogs ill ness! were more interested in making phone calls to us suggesting he may require Xray treatment and extra cost! something told me something was wrong with the whole situation and I felt as if they were playing on our emotions! After him being in their surgery which was a basic cage and I would never have him in one! we went to get him after three days as I had enough and they still were unable to tel...l me what was wrong! I demanded that they give me his medicins and I would treat him myself! for that time and no signs of any real treatment they billed us for £2,000! We paid it and even the dog wanted to get the hell out of there! I recall looking at this vets face and seeing the guilt all over it! I did not react as I wanted to get him out of there! I got home went on google and treated him myself and he fully recovered! My wife and I are both in the nursing profession and would be struck off if we treated a patient with an medications if we did not know what was wrong with the patient, yet this guy thought it was ok to medicate my dog without the pro[per medication! I left absolutely disgusted and remind all my friends and colleagues to make sure they get the right information, what is the dogs condition? what medication should be given and how/ And check your billing!That was the Medi vet in Church lanein Hendon! See More Read Less

The way this company have treated my friend is diabolical. They carried out treatment on his pet after he was involved in a near fatal car crash outside one of their practices. He was totally disorientated and didn't know what day of the week it was. Anyway, they hounded him for the fee. Their area manager made highly intrusive probes into his professional and private life to bully him into paying. He paid. When he later queried their ethical approach, he was (rightly) inform...ed they shouldn't have charged given the circumstances so requested reimbursement or at least a dialogue to discuss the matter. They agreed but then renegaded on the offer making what appear to be malicious allegations about him 'attending' their practices and upsetting staff - none of it is true. He has asked them to substantiate these allegations, and they refuse, because they know they've been caught lying. I've heard similar stories from other people and in my view they charge way too much and put profit before animal welfare. My family won't ever use them again. See More Read Less

Visited West Byfleet branch Saturday 17/02/18 after being told on the phone my 12 year old staff had been fighting arthritis for a while and maybe it's best to consider euthanasia as it is not fair to him and we have to consider his needs not our. Floods off tears all afternoon and evening, giving him strong pain killers from them which were non tested on animals and actually for humans, and singing up for £700xrays to confirm it was past hope before I could agree to euthanas...ia. Spent the evening nursing him thru what I thought was my beautiful boys last weekend. I couldn't face it so went to vets for pets Byfleet for a second opinion.. He was positive and praised his condition and general health, and actually let me feel my dogs knee joint as he moved it proving where the issue is, and said with glucosamine and condroitin twice a day for 6weeks it will improve massively and he will be able walk pain free again even after two weeks I will see a big difference. When I told him I had been told I should consider euthanasia he was shocked!!, and totally disagreed. On my return home u rubbed algesal (like voltarol) on my dogs knees and he was able to stand and lay without crying out. How DARE medivet use euthanasia as a first option and destroy hope and ignore other options available and make owners feel they are being selfish and cruel to not end their pets life. Because they have arthritis!!!!!!... Other options dismissed!!!. Never ever going there again, been with that vets 12 years! Disgusted!!! See More Read Less

The vet I seen for the past year has always been rather condescending. As a new dog owner I go to the vet for advise not a lecture. Today when I have called head office on 01923 470000 they put me through to an answer phone service and have since ignored my calls. Clearly uninterested in why they have lost a customer. Disgusting service. Read Less

Very rude and abusive reception staff at merthyr medivets don't mind shouting at you in front of a full waiting room and saying they are doing me a favour when I was only dropping off stray cats for cat protection on way to a emergency hospital appointment which I missed due to the rudeness of staff Read Less

Last year they helped my dog the best they could after one vet had neglected her issues. They were so nice and helpful all the way through and I couldn't of asked for better people to be around when I said my last goodbyes. There was no rush and they allowed me to take as long as I needed to say goodbye! highly recommend this vetsRead Less

I came in for Mia's yearly injections as part of our Pet plan but Rui was so kind and listened to the little concerns I had about her with genuine concern and confirmed there is nothing to worry about. He also kindly took the time to trim her claws for me and gave me some sample food which may help with the tartar on her teeth. He didn't have to do either and I was so grateful that he did. The girls on reception (sorry I don't know your names) were all so kind to Mia who is a very nervous little Miss. You all do a fantastic job, I just wish Mia didn't hate coming in so much, bless her. I hope you all have a great Christmas and see you next year, Mia's Mum xx Read Less

As well as the expertise you'd expect, the vets and reception are caring and friendly. The way they dealt with my cat having to be put down was wonderful. Their opening hours are great and they have their own car park. Read Less

I have been with medivet risedale for in excess of 10 years. I cannot rate them high enough for being friendly or caring. Their extremely helpful and they go that extra mile on many occasions. I have 2 cats and 1 dog and sadly I had to say goodbye to her in 2015. To her the vets was her second home and she loved going there. The whole process of saying goodbye was extremely hard but to their credit all the staff were brilliant in what was a very sad day and I know that they care so passionately about all the animals that cross their threshold. I now have another dog who I rescued and was nervous but after a couple of visits she now loves going there too. I consider myself very lucky to have such a wonderful team looking after my babies because that's exactly what they are and I am never worried about leaving them there because I know they will always look after them as if they were their own. So Risedale. Kyumi Nicola Steph Sarah Rachael you are all awesome and do a brilliant job. I know you will always keep up the good work. Thankyou.Read Less

Wonderful caring vet Tahir who takes his time with worried animals who has a dislike to vets previously and builds their confidence up to trust him. Pippa is very caring and interacts with the animals also to make them feel at ease and to build their confidence up. Their recent nomination for an award for best vets is wholly deserved and I hope they win!! Thanks guys you have been amazing again!! Xxx Read Less

Three cats, aging from 16 to 3. One has an impressive pedigree, two are girls, two are grey, two are laid-back, two love Dreamies, one needs regular claw-clipping, one is over 6kg, one has Colitis, one has had a Thyroidectomy, one has been spayed... twice (before we owned her). They all have one thing in common; they get amazing care and attention from MediVet-Ark Aid, Poole. The staff are wonderful, warm, kind, thoughtful, knowledgeable and make one feel that one is the only client that matters. They truly go above and beyond to look after our beloved animals. I would have no hesitation in recommending them to another pet owner. Read Less

Just been told by Coventry branch I can not have another prescription for my dog to send off to on line vet as it is 1/3 the price without them seeing my dog first, and charging me about 50 for a check up, but can buy the medication at the practice at top price without seeing the vet, what a rip off Read Less

The staff always look after my pets fantastically, the vets continually keep up with the advances in medicine to offer the most current treatment available. Thank you and keep up the great work you do for us pet owners and our babies! Read Less

My dog Molly had treatment in the Carpenders park branch for a lump on her eye, she had it removed all seemed good regarding payment from the insurance then I was asked for 54.74 extra, why I asked when I was covered and had paid my excess of 80, it seemed they went for a very expensive HISTOLOGY test rather than the 62.98, rather than asking me if this was alright they tried to get it of my insurers, and they said they will not cover it, as it was unnecessary. I then had a nasty letter from Medivet saying this can't continue, and payment had to be made !!!!!!!! , I had never received a letter from then about any money, so I rang the branch at Carpenders Park and asked what was going on, the receptionist took the message and said she will look into it, nothing happened, so a week later went it there and asked what was happening, she took a message and said she will get back to me, again nothing, then Anna was on holiday so another message was left, why should I pay extra money for something that was NOT neccary and no one at this branch knew why it was charged, was unhappy and think I will be taking my 2 dogs elsewhere for treatment as I feel the trust has gone which is a shame as I have been going there for 6 years Not happy at all, I know you have to make money but reallyRead Less

What a rip off. Wrong diagnosis given cost 29 re-examination cost 15 on top next day when told needed operation. 50 for drugs that cost 12. 11 to bandage a small section of my dogs leg about 1 mtr used. Total price for a small leg infection 179!!! Discusting Read Less

Disgusted willing to charge a pensioner nearly a thousand pounds for a beloved cat with no alternative advice when all the cat did was sprain his back leg they were willing to do every single test going, hence before their lovely warm foreign holiday with no thought to how my father was going to struggle, not one single bit of advice given accept from receptionist " well I hope he can pay" licience to print money vets, with no sincere help. Read Less

We recently got a kitten and opted to take her to medivet in radlett as it is within walking distance. From the moment of making that first phone call we have been made to feel very welcome and pepper loves her vet natasha. Everyone we see wether it is staff or fellow pet owners you are made to feel special and you also great great advice & top quality service. Read Less