took my dog to willows on a Friday thay did nothing to resolve his problem was charged 50 quid for absolutely nothing, then on the Saturday my dog started bleeding for his back passage had to rush him to taverham vets which was absolutely fantastic compared to willows it cost me another 190 pounds to have his back passage drained and for some pain relief and antibiotics which willow could of done on the Friday and prolonged my dogs suffering for an extra day before it got worst, when I rang willows on the Monday to ask for a check up with a senior veterinary the receptionist was rude unpleasant unapologetic I between the grunting and I can't be bothered to listen about me having to use the out of hrs service thay failed to act accordingly the day before didn't resolved the situation I asked for their complaints procedure and nothing thay have totally ignored the request from that moment it became clear the service provided by willows wasn't of what's expected as a customer and the staff obviously need retraining on customer service handling I wouldn't recommend willows to anyone looking to register at a vets in the future. Read Less

I recently left after being with Willow on Drayton High Rd site for several years.There are a number of reasons why I have left but what has pushed me is the costs of staying. I went to get some more Stronghold for my cat, I was told the 6 pack was £63 when the last time I paid for it was in the late £40's. When I questioned the massive increase, I was told that it was nothing to do with them, it was the manufactures. I was told it may me cheaper to go online. So, I went online which is much cheaper but you need to get a prescription. Therefore, I returned and was told that they charge £18.50 for each prescription which can only be used once. This meant that it would be more expensive to buy online! On going a couple of miles up the road to a much larger well known vets, the stronghold price was £49.00. They also charged £8.50 for a prescription which could be used many times for up to a year! Unsurprisingly, I have moved to this new vets, even though they are further away. Plus they were able to offer key hole surgery for my dog which Willow told me they don't do. When I joined Willow Vets in Hellesdon it appeared to be small, friendly, and the main Geordie Vet was brilliant and had excellent common sense. He may have retired or be winding down, but I've not had him the last year I was there. I wasn't particularly impressed with continual conflicting advice given by other different members of staff. Also, every time I've gone into the Vets they now always try to sell you their own pet plan, even though I say no every time. It was becoming irritating. Based on my experience, this vet group is becoming more orientated towards money. I would certainly recommend checking costs elsewhere before committing to/ or staying with them. Read Less