I feel so bitter against your practice the treatment my dog Sooty received there was NEGLECT and through your NEGLECT and incompetence my dog lost his life. You were contacted on Friday 13th January at 5.30 pm that evening by my husband that our dog wasn’t well - no appointment was offered according to the vets response on the phone he had flu - come down Monday morning if no improvement, that’s what we were told , My dog was ill all weekend and by Monday morning was paralysed in his rear legs ,we brought him to the practice and a young female vet checked his temperature -took photos of him PARALYSED , told us it was a neurological illness - injected him with a painkiller and did not do any other tests whatsoever , told us to come back down the following day- I had to carry my dog in and carry him out- by 8 o clock the same day my dog was TOTALLY PARALYSED he couldn’t even cry in pain his voice was PARALYSED too. Called the practice and came to see the Emergency Vet, who examined Sooty and stated he was now in severe PARALYSIS and would probably cost £1000s to treat him though he didn’t give out much hope, My dog had to be euthanised there and then. Totally devastating - through the neglect of your two earlier vets who should have treated Sooty and administerd hospital treatment MY DOG LOST HIS LIFE . Your new fancy multi million practice, has all the mod cons - but doesn’t employ all trained and competent vets to treat pets. Your practice killed my dog through neglect had he been seen on the Friday or admitted on the Monday morning he may have stood a chance- WHAT vet sends a paralysed pet home with a high temperature - a young trainee who doesn’t know her job that’s what. We public put our faith in you vets for our animals sake, you make us pay enough for you to treat them. Yes I am bitter very bitter my dog died through your negligence. Brenda Kemp Read Less