Unfortunately my experience with the Kingston Vets surgery on Beverley Road in Hull has been rather poor, and I will no longer be using their service. My wife was furious when she heard what happened. I visited the Beverley Road branch on Monday 30 March with our hamster who had an eye infection, was loosing weight and had overgrown teeth as we only discovered during the weekend. We made an emergency appointment on monday morning via the Park Street Hull animal hospital - the receptionist there were very friendly and professional (as always). Only option available was the surgery on Beverley Road. Upon arrival, the receptionist could not find the appointment and after much back and forth, the appointment was confirmed by phone via Park Street. Our hamster was taken in for diagnosis and treatment. Whilst sitting in the waiting area, I could see how the vet dropped our hamster on the floor (a meter down). Shocked by this, I mentioned this to the receptionist and the apparently soon to be branch manager, the latter jumped up and went to the treatment room. After a short stay there (and sorting out her hair) she returned, but not a word or explanaition about what had happened or even an apology. Overall rather unfriendly treatment and definitively not customer oriented. The hamster returned from treatment, completely soaking wet and shivering from cold. No reasonable explanation given for this. They even did not bother to dry the shivering creature. The vet explained the treatment, and oh yes we dropped the hamster, but their is nothing wrong at all with her as we checked (stress and invisible damage caused to animal?). Oh and she dropped anyhow on the towel on the floor (which was not on the floor as I had view of the treatment room). Again no apology from the vets (?). I asked about what antibiotics the hamster would receive as some cause serious issues with small animals like hamsters, again no answer? Its clear that the Kingston Vets surgery on Beverly Road needs serious improvement (and staff training). They clearly have no or insufficient experience with handling small animals and their customer service definetively lacking. Was further not informed about treatment costs. As said, will not use the Beverly Road branch again for our smaller animals. There are definitively better and more caring/professional vets around. Read Less

Unfortunately my experience with Kingston Vets on Beverly Road has been extremely poor, I have decided to no longer continue going there, and cancel my pet health club plan when I can. Firstly before I begin my rant of the poor experience I received on 04/03/2021, I’d just like to say that Mariana who I have seen previously has been excellent, extremely kind and really informative over my cat Frankie who has experienced NUMEROUS issues due to her poor health from birth. Mariana has seen Frankie often and always been so gentle with informing me about her conditions, so I will always sing her praises! Skipping to the 4th which was yesterday, I booked an emergency appointment for Frankie due to noticing an odd tremor she randomly appeared with (because she’s always been poorly I take any out of the blue symptom as an emergency, that and I’m crazy for my cat hahaha). I was assigned a new vet which sadly I cannot remember the name off! There was him, and another woman who saw Franky together, I believe. When I came in, the bloke was extremely friendly and charismatic, which was awesome as going to the vets can be scary, right? Anyways, when he returned to break an extreme amount of news about Frankie, which included the fact she will lose her eye one day, she’s riddled with fleas, possible tape worm, and is “obviously a sick cat”. He mentioned that she was “sick” about 3 times, I asked him what he meant by this and the first couple of times he couldn’t answer me, when I asked lastly he said he wants her back for a consultation two days later, then to organise blood tests for Leukaemia. I was so anxious and overwhelmed I nearly fell off my chair, to him just glaring at me haha. His tone had clearly changed from the kind person I had met when we came in, he was patronising me about what food I feed her (dry because wet makes her sick) “well if I was a cat I know what I’d prefer” (implying I’m not giving her the nicest food), questioning if I even feed her a lot at all because she’s naturally tiny (you’d like to think after I’ve spent around £600 on vet bills you’d naturally assume I FEED her for god sakes) to then question me on why she’s riddled with fleas, implying I haven’t been giving her treatments even though I told him I do once a month, “well that’s probably why she’s shaking, I would if I was covered in fleas too”. The tone he had with me after implying my cat is sick (?) and has leukaemia just sucked, I know Frankie is just a cat but she’s my life and brings me happiness in ways you can’t imagine. The obsession isn’t healthy! So to have this vet make me feel overwhelmed feeling like I’m an unfit career, just made me cry for hours when I got home lol. Anyhoo, when the second (vet, helper?) came out, she asked me where frankies box is, I told her I had left it in the car so I could bring her in her towel to keep her warm (cos of the shaking) and her response was “eurrr well you might wanna get one cos she could run out into the road and die.” And put her head down at the desk to do some paper work. I was mortified that she’d even say that, again implying like I’m some idiot who doesn’t know how to care for my cat, obviously Frankie wouldn’t struggle out of my arms as she’s not like that, hence why I brought her in that way in the first place. I was kinda offended by this remark, I get she’s a vet so she only cares about animals at the end of the day! But that’s not how I expect to be treated at my regular vet after I’ve just been told I have an extremely “sick cat”. At the desk I begun to get into conversation with the receptionist, who was asking a couple of questions about Frankie at first, just being kind and chatty! Who eventually went on to make passive remarks about the flea treatment I’ve been using and thats why it hasn’t been working, making her ill. The other eve who made the comments to be just before about her cage was sat, and kept her head down the whole time. I left n cried (I’m an anxious person n well... just a bit of a baby haha) I thought my cat was gonna need to get put down, because it was my fault for not giving her flea treatments or wet food (like what) so I was pretty mortified and made an emergency appointment with Market Weaton vets today (the day after). Safe to say their response was extremely different, “her eye is fine, it doesn’t need removing whatsoever”, “she’s not sick at all, she just has fleas”, “we can absolutely give her the jabs” (they said at Kingston they couldn’t because she’s too SICK to handle it), but I turned the jabs down and asked them to do the blood tests instead, as the vets yesterday completely shat me up, this new vet believed it wasn’t necessary and that it was pointless as she’s visibly healthy, but will do them anyways to put mind at rest. Sooo there we go! I have no idea why they treat me this way at Kingston and I’m pretty upset as I’m a regular and I care about this silly cat more than my university studies haha, to the point where I won’t even return to see lovely Mariana as I’m quite anxious about the experience I received yesterday. The blood tests at the new vests cost around £300 but it’s worth it to make sure little Frankie is okay :) but safe to say imma be avoiding Kingston nor recommending it sadly cos they experience made me feel absolutely shit. Read Less