Sadly, I would award no stars. Since Sept ‘15 our 3 little dogs have been registered here and the care has been exemplary. I phoned at 14.15 hrs on Tue 18 th June and I was refused an appointment to be seen by the Locum vet, stated no available appointments, In distress and hoping for guidance or advice I went in person, and there was not one single pet in the waiting area nor in the consulting rooms. When I asked for an explanation I was not provided a single word of advice or guidance from either the vet nor the vet nurse, BUT suddenly I was told the vet is not refusing to see your dog, she will see your dog, and there will be an extra emergency fee, this was a 2:30 in the afternoon and the practice was quiet . Wed 19 th, the next morning we have left this practice , all 3 of our dogs are now registered at another independent practice Our little 17-year-old dog has recovered and is doing very well. I’m truly disgusted with Companion Care / Vets4Pets. The in house vet ( business partner) at the practice was removed in February 20 th ‘ 24. This is four months ago and the company have not had the courtesy to inform us the paying clients that there is no Vet anymore at the practice. And on many days, they don’t even have a locum Vet.! Safety , best practice and excellent veterinary care are priority for our 3 little elderly dogs. Thankfully, the service at our new practice is exactly that. Corporate greed is not a good look In truth, I feel I have been misled this health plan and I feel this better repractice have completely completely failed in their duty of care. On Tuesday, I should not have had to go in person to meet with the vet who had refused to see my dog even though I clearly stayed. She is 17 and is rapidly deteriorating . An appallingly poor service. I recommend avoid. Read Less

Great staff here at Pets at Home / Companion Care. Very friendly and knowledgeable. It's a large shop, so there's a great range of products. They also have a Veterinary surgery there, with just about the best staff you can find. They're really good with your pets, very caring and calming. I'd recommend this branch of Pets at Home/ Companion Care to everyone. Read Less

Companion care vets in pets at home Scarborough are amazing Jon the very & his wonderful team can't praise highly enough I have 4 rabbits 3 cats & 1 dog so as you can imagine we sometimes have emergencies . They are friendly helpful supportive always there to help & guide you I personally would trust Jon & his team with my life over the years & still am always grateful & forever in their debt for always being there supporting me through thick & thin with my fur babies xx the last pic of my grey cat under going treatment after his last incident Read Less