Absolutely brilliant! I can not fault these at all! I was referred by vets4pets after my little dog stupidly ran onto the road and broke her leg! Took her in straight away and had her surgery the day after, I was constantly on the phone checking up on her and they didn’t mind at all! Lovely staff! Even helped me through the payment as not everyone can just come up with 3k, they looked after my little Lola very well! They called every morning to let me know how she was and I really appreciate everything they have done for me and my baby! She’s recovering well and again i can’t thank them enough! I would definitely recommend although I hope I never ever have to as lovely as they all are! Our fur babies are worth it! Thank you!!! Read Less

Had to attend today with poorly dog. Saw Mark the vet, he was very thorough, put my mind at ease and gave me lots of reassurance! Great service. Receptionist was very friendly. Nice place, no complaints. Read Less

Arranged a home visit to euthanize my old dog. Two lady vets arrived i found them to be very professional kind and caring . they explained everything, treated her like their own pet. I cant remember their names , they know who they are but they were like angels to me. Thankyou Read Less

Friendly professional service and care. It is reassuring to have a hospital within easy distance from our vet that is also now part of the my Family Vets group (having formerly been Croft) Handled my puppy's treatment for lameness due to Cellulitis very well and processed a claim with my insurers Petplan directly meaning I didn't have to find 900 and claim back myself. My puppy could have been overwhelmed by this infection and died without quick diagnosis and treatment. Petplan and this hospital have had a professional relationship for years and there is a real benefit to be had here from this for those who use the hospital and are insured via Petplan. Read Less

I was here with my dog banjo early sun morning , The vet was great very knowledgable and friendly and along with the nurse who was equally warm and welcoming .The vet was meticulous in his examination . Both a credit to Croft highly recommend . Read Less

We were referred to the Croft by our then local vet after our Labrador was diagnosed with bladder stones.The Croft then carried out xrays and ultrasound test and confirmed that our dog had a growth in her bladder but not stones.We then took her back for further tests and a biopsy was taken which came back as negative for cancer and we were told it was an inflammation and were given medication to treat this. After several weeks on this medication there was no improvement with her condition so we decided to visit another local vet.They carried out their own tests and confirmed that she had a tumour in her bladder which we have had removed.The vet bills are currently well in excess of 3.5k of which the Croft charged nearly 2k for a wrong diagnosis.We feel bitterly disappointed as we thought we were dealing with so called experts in their field, clearly not. Read Less

I admitted my dog to this vets on June 2nd 2015 under the care of Mr. Henney. I was told at the time that the disease my dog suffered from was treatable with a 40% recovery rate. I was advised to have biopsies taken in order to find the best treatment. At no point in this consultation did Mr. Henney warn me that the dog was seriously underweight and not fit for the operation. The biopsy operation was on 5th June. On 6th June I had to return the dog as he had become seriously unwell. The vets response was the dog would be better  off at home and I had to insist that they took the dog's vital signs, temperature etc. It was then found the dog had a seriously high temperature, so he was re-admitted at that time. I picked up the dog on Sunday 7th after he had been placed on a drip and antibiotics. The dog died at home in the early hours of 12th June. I phoned the vet that day to report this. They promised to return my call but did not do so. I returned to Crofts personally on 13th and was told by Mr. Henney that he did not know why my dog had died. Previously I had been supplied with medication for the dog, but had been charged for two different drugs but was given one only tablet of an entirely different kind from that prescribed.   I also found their reception staff to be more concerned about how up to date my payments were. I found this whole vet practice to be inefficient, uncaring, and incompetent. I personally would never use this vets again or advise anyone else to do so. Read Less

We have been using Croft for 5 years since moving to Newcastle. Just prior to moving our Labrador was diagnosed with various heart complaints by a specialist veterinary cardiologist in the New Forest and we were therefore looking for a practice with hospital facilities and also at the time Croft employed a specialist cardiologist as well. Initially they supplied the heart medication (human) and the cost was the same as we had been paying previously, but following difficulties in obtaining it, we now receive a private prescription for 6 months worth and cash in at local pharmacy. We cannot praise their treatment and care of our two Labradors enough, especially Henry who had to be treated for a dog bite on the ear and admitted for overnight stays. Like all vets, most charges are expensive and tend to come in just under the excess amount for most insurers. My only complaint is that they are so hot to prevent any debt being incurred that we have been charged before we even collected items - an Elizabethan collar for Henry and then he broke two in a day we decided not to bother with another new one and it took a little while to get the charge for an uncollected replacement to be credited. Read Less

I have been with Croft vets for a couple of years now and am very happy with the service provided. I have a multiple dog household and from time to time have needed to not only use the satellite branches, but also the hospital at Cramlington. I have other vet practices to compare Croft to having had dogs for many years and I have to say that I have never found staff to be as helpful as those at Croft. The service is second to none. Read Less

Awful vets, who are expensive and administratively incompetent. If you are insured, watch, as they state they will claim for you, however do not carry out all the work requested by the insurance company and can cost you a lot of money . There are far better and cheaper practices closer - you have been warned Read Less

Called this morning to register and book my cat in for neutering. Spoke with a couple of very friendly ladies who were incredibly helpful and had answers to any questions I had. Have been given all details to the surgery in the morning for the service. Price of 50.40 for a male cat neutering, includes the vet checkup, operation and any follow up appointments/medication that may be needed should 'Toodles' not react well to the op. So far so good. Hopefully 'Toodles' wont hate me afterwards! Read Less

Absolute joke. They over charge massively and the staff were rude and unhelpful. They wanted to charge an extra 170 for blood tests that we didn't ask for and when we questioned them they admitted that they weren't needed. We arranged for the treatment to be covered by our Tesco insurance policy who authorised the payment and Croft wanted us to pay 250 in case Tesco went bust. When we refused they threatened to keep our dog until it was paid. The initial 15 min consultation cost 98. Don't think I will ever use Croft again, we weren't the only people complaining about the price & service while we were there. If you search online there are plenty other terrible reports about croft including some reports in national newspapers. Read Less