This review has taken me 6 months to write, during what can only be described as one of the worst days of my life, my beautiful best friend was put to rest. The vet was brilliant caring and took the t... Read More
This review has taken me 6 months to write, during what can only be described as one of the worst days of my life, my beautiful best friend was put to rest. The vet was brilliant caring and took the time we needed as an unexpected good bye that I wasn’t prepared for, I know in her last moments my dog trusted the vet.
The care afterwards was also very kind and caring I was contacted to keep me up to date with the processes to ensure I got my best friends ashes back to where she belonged and offered support! I cannot thank the team for the compassion and care - as heartbroken as I still am I appreciate the effort and understanding that was shown during such a difficult time. Read Less
S
16 Sep 2021
REPORT
Absolutely useless. Will never use again. In an hour of need was not willing to help.
John Drinnan
10 Mar 2020
REPORT
well what a company you pay your bills and you're all square with them and then a few days later received a bill through the post which doesn't explain what the bill is for but they want an extra £34 ... Read More
well what a company you pay your bills and you're all square with them and then a few days later received a bill through the post which doesn't explain what the bill is for but they want an extra £34 off you for no reason at all other than they've done a job that you've paid for and they're not had enough and need some more now I call that day light robbery will not be going back to them and please if you use them make sure you keep your receipts Read Less
Anonymous
4 Apr 2019
REPORT
Wouldn’t go back here ever!
Took my elderly Bichon here as he was having problems with his teeth. Was told by the extremely arrogant vet that I was “neglecting” my dog because his teeth were badly de... Read More
Wouldn’t go back here ever!
Took my elderly Bichon here as he was having problems with his teeth. Was told by the extremely arrogant vet that I was “neglecting” my dog because his teeth were badly decayed and I “obviously” was to blame for this. Left the vets so unbelievebaly upset blaming myself. Decided to change vets and went somewhere different with the same problem....only to be told his teeth were decaying due to an underlying heart problem causing a Stage 4 heart murmur and fluid on his lungs. His teeth were immediately removed and lifelong medication was started the following day.
The complete incompitence of staff at Alnorthumbria not only put my animals health at risk...they tried to pass the blame onto a responsible owner. Complaints made at the surgery at the time, however they were never followed up! Read Less
Pamela Harland
15 Jul 2018
REPORT
Helpful staff, prices are not pleasant and immediate payment is required
Christine Blaney
22 May 2018
REPORT
Alnorthumbria is the best vets iv been to always on hand for advice and there care is second to none highly recommend to everyone your pet always comes first
John Pickles
4 Apr 2018
REPORT
Very friendly and helpful.
Erin Cherry
13 Jan 2018
REPORT
Paid £120 for a miniature Snauzer castration. Was charged another £2 for a plastic collar.
After two days of vomiting and diarrhoea the vet offered anti sickness tablets admitting that the painkiller... Read More
Paid £120 for a miniature Snauzer castration. Was charged another £2 for a plastic collar.
After two days of vomiting and diarrhoea the vet offered anti sickness tablets admitting that the painkillers where to blame. They of course charged for the anti sickness tablets.......
24 hours later my dog has vomited constantly for three days and is now refusing food and passing blood, either because of the pain killers provided or because the operation has been botched.
What should have been a simple castration has become an incredibly traumatic ordeal for both our dog and our family.
Avoid this vet at all costs. Read Less
Paul Smith
3 Jan 2018
REPORT
Friendly staff. Expert service.
Mike Rose
21 Jul 2017
REPORT
Excellent out of hours service. Friendly and helpful!
Ellen Murray
9 Jul 2017
REPORT
Really good with animals, reception staff can be slightly rude at times
This review has taken me 6 months to write, during what can only be described as one of the worst days of my life, my beautiful best friend was put to rest. The vet was brilliant caring and took the t... Read More
This review has taken me 6 months to write, during what can only be described as one of the worst days of my life, my beautiful best friend was put to rest. The vet was brilliant caring and took the time we needed as an unexpected good bye that I wasn’t prepared for, I know in her last moments my dog trusted the vet.
The care afterwards was also very kind and caring I was contacted to keep me up to date with the processes to ensure I got my best friends ashes back to where she belonged and offered support! I cannot thank the team for the compassion and care - as heartbroken as I still am I appreciate the effort and understanding that was shown during such a difficult time. Read Less
S
16 Sep 2021
REPORT
☆☆☆☆☆
REPORT
Absolutely useless. Will never use again. In an hour of need was not willing to help.
John Drinnan
10 Mar 2020
REPORT
☆☆☆☆☆
REPORT
well what a company you pay your bills and you're all square with them and then a few days later received a bill through the post which doesn't explain what the bill is for but they want an extra £34 ... Read More
well what a company you pay your bills and you're all square with them and then a few days later received a bill through the post which doesn't explain what the bill is for but they want an extra £34 off you for no reason at all other than they've done a job that you've paid for and they're not had enough and need some more now I call that day light robbery will not be going back to them and please if you use them make sure you keep your receipts Read Less
Anonymous
4 Apr 2019
REPORT
☆☆☆☆☆
REPORT
Wouldn’t go back here ever!
Took my elderly Bichon here as he was having problems with his teeth. Was told by the extremely arrogant vet that I was “neglecting” my dog because his teeth were badly de... Read More
Wouldn’t go back here ever!
Took my elderly Bichon here as he was having problems with his teeth. Was told by the extremely arrogant vet that I was “neglecting” my dog because his teeth were badly decayed and I “obviously” was to blame for this. Left the vets so unbelievebaly upset blaming myself. Decided to change vets and went somewhere different with the same problem....only to be told his teeth were decaying due to an underlying heart problem causing a Stage 4 heart murmur and fluid on his lungs. His teeth were immediately removed and lifelong medication was started the following day.
The complete incompitence of staff at Alnorthumbria not only put my animals health at risk...they tried to pass the blame onto a responsible owner. Complaints made at the surgery at the time, however they were never followed up! Read Less
Pamela Harland
15 Jul 2018
REPORT
☆☆☆☆☆
REPORT
Helpful staff, prices are not pleasant and immediate payment is required
Christine Blaney
22 May 2018
REPORT
☆☆☆☆☆
REPORT
Alnorthumbria is the best vets iv been to always on hand for advice and there care is second to none highly recommend to everyone your pet always comes first
John Pickles
4 Apr 2018
REPORT
☆☆☆☆☆
REPORT
Very friendly and helpful.
Erin Cherry
13 Jan 2018
REPORT
☆☆☆☆☆
REPORT
Paid £120 for a miniature Snauzer castration. Was charged another £2 for a plastic collar.
After two days of vomiting and diarrhoea the vet offered anti sickness tablets admitting that the painkiller... Read More
Paid £120 for a miniature Snauzer castration. Was charged another £2 for a plastic collar.
After two days of vomiting and diarrhoea the vet offered anti sickness tablets admitting that the painkillers where to blame. They of course charged for the anti sickness tablets.......
24 hours later my dog has vomited constantly for three days and is now refusing food and passing blood, either because of the pain killers provided or because the operation has been botched.
What should have been a simple castration has become an incredibly traumatic ordeal for both our dog and our family.
Avoid this vet at all costs. Read Less
Paul Smith
3 Jan 2018
REPORT
☆☆☆☆☆
REPORT
Friendly staff. Expert service.
Mike Rose
21 Jul 2017
REPORT
☆☆☆☆☆
REPORT
Excellent out of hours service. Friendly and helpful!
Ellen Murray
9 Jul 2017
REPORT
☆☆☆☆☆
REPORT
Really good with animals, reception staff can be slightly rude at times