I moved up to Blyth seven years ago, and until recently had been very satisfied with Robson and Prescott and the treatment of my dogs. The staff had always been efficient and very caring towards my two Westies, both at Blyth and Morpeth. Chris had been wonderful with my four year old Millie through several operations and Jasper had been seen three or four times by other members of staff. Last week I took them to Blyth for their yearly injections and they were seen by Gordon, a vet I had not seen before. Jasper is a very placid and laidback dog, but Millie is very anxious and frightened when she knows where she is going, so when we went into the room I immediately told Gordon that on previous occasions she had been taken out to the treatment room and held by the girls while having her injection. Gordon ignored this and just told me to put her on the table and hold her. By this time she was whining and struggling and he again told me to hold her - which I was trying to do! He filled the syringe and went to put into Millie, he missed and the needle went into my jumper and then onto the floor. There was no apology from him, he just picked up the syringe and dragged Millie out to the treatment room. I was shocked by his attitude and his lack of sympathy towards Millie. I emailed the practice Manager at Morpeth to complain about his behaviour and received an apology from her, but nothing from Gordon until I wrote again asking for an explanation and an apology from him. This came a week later, full of excuses and untruths. For example, he said that I had said BOTH my dogs were anxious (that’s why he had not tried to pet or interact with them when they came in) and secondly, that I had not told him about Millie being taken outside for precious injections until after the incident - definitely untrue. He also claimed that Millie tried to bite him, when she was obviously just struggling to get away. As I said, I have always been very happy with all the staff at Robson and Prescott and don’t want to change to another practice, but will never agree for them to be treated by Gordon Cunningham. Since then, I know of at least two other dog owner who feel the same. Read Less

I came to this Veterinary Surgery, with a fledgling blackbird that had fallen from a tree in my garden. After several days of waiting, and seeing it was both hurt and that it's parents were feeding it less and less, I decided to take it to to this surgery on recommendation. Read Less

Our beloved dog Murphy was unfortunate enough to need your services over the last weekend. Although you tried your best for him he was just too tired and ready to go. The way Chris and his team dealt with both Murphy and us was amazing. And then today we received a card with his paw print in - just beautiful. Thank you so much x Read Less

My 3 year old chocolate Labrador was unfortunately put to sleep on Saturday 21 April. In his short but full life both him and myself have used almost all of services from R&P. Each and every they have been superb. Whether it was routine vaccinations or the poor vet who had to put on rubber gloves to find a piece of plastic which got stuck up his backside when he ate my Mam's garden light I have had excellent service. During his life Bailey had two major knee operations and... all aspects, Surgeon, Veterinary Nurses and Hydrotherpists were brilliant. My final contact with the vets was last Saturday when I had to make an emergency call when he collapsed in pain. The on call vet and early morning staff were phenomenal, we were seen 45 minutes later conducted an emergency X-ray and gave me the devastating news later that day that he had an aggressive tumour. I picked up his remains 6 days later. When I do finally get another dog I will return and use R&P again See More Read Less

I've been going to this vet practice for over 30 years,with various cats.they have always shown care and understanding with my animals and they all lived to ripe old age .my wife and I trust the old fashioned values .well done to all at Robson and Prescott.👍 Read Less

Nikki Wilson the physio/hydrotherapist at R&P has done an amazing job on all three of my working collies, from recovering injuries to keeping them fit for work and competition. She is an extremely knowledgeable and talented lady and goes out of her way to get/keep my dogs fully fit. The passion she puts into her work is first class. R&P are lucky vets to have such talent working for them, I would recommend Nikki to anyone she is the best around for miles and my dogs adore her. Thanks Nikki love from me, Tyne, Minx and RhumRead Less

Robson and Prescott did the best job looking after my Ollie for almost 16 years! They’ve been so lovely after his death as well. Couldn’t be more grateful for all the staff, especially Linda for taking such good care of my boy! Thank you all so muchRead Less

Absolutely devastated at the service which I received with my bunny when he was rushed in last night. My bunny was extremely poorly yet another emergency was more priority than my bunny even though we were in the consulting room. The vet was more focused with the animal that come in after us so left us while he attended to the other animal. He did come back to give my bunny an injection which should not have been used if renal problems presented and told us to come back t...oday.. After an extremely difficult night my bunny was rushed into a different vets practice where they fought tooth and nail to try and save him sadly at 10.30 this morning the battle was over. If he had been kept in overnight he would have stood a chance. Obviously the animal that came in after us was a bigger cash cow than what my precious bunny was. If your pet is not going to earn them money they don't care to take the time to make sure they can help it. See More Read Less

Thank you to the Morpeth team that cared for my dear and much loved Jackson Kane for 10 of his 17 years. He lived a long and full life receiving good care from Robson and Prescott’s Morpeth team. It was sudden how he left (thank goodness for him), but utterly devastating for me. However, I have to say that he was a happy little chappy and the sunshine of my life who did indeed make it to a ripe old age in relative comfort with a lot of thanks to you all that cared for him from 2008 to 2017. Very much appreciated from his loving owner. Read Less

I had to take my dog to see them on Boxing Day at Morpeth, all I can say is wonderful staff, couldn’t of been more supportive and helpful. Sadly Franki had to be put to sleep, however they made a traumatic bloody horrible day that little bearable. Thank you so much for your support and help, I loved my little man with all our hearts and miss him greatly but I no his last day was spent with us and animal people who genuinely care about animals and not cash Read Less

Had my cat in tonight at the Seaton Delaval branch. Couldn't have a bad word to say. She's such a nervous cat having been a stray for many years and is so scared of new people and the vet (didn't catch her name) and Emma were absolute superstars with her. So helpful and informative, it's nice to know that the people who care for animals when they're not 100% are so lovely. Thank youRead Less

Brilliant with my reptile, however still waiting for blood results after 3 weeks, also still waiting to hear on a date/practise for treatment. When asked I was told they will chase it up. Still no word. Read Less

Feel like I've been robbed, I took my rescue dog which I have only had for 3 weeks to see the vet as she had smelly ears and the vet I saw immediately told me the dog was overweight! then proceeded to check heart lungs etc which I did not ask for!!! then spoke about spaying the dog which I had already booked her in for at the end of October. Vet said that receptionist staff were incompetent and should not have booked the dog for 8 weeks after last day of being in season, according to this vet that's not long enough and I need to wait 12 weeks,eventually after telling me everything I was doing wrong! bearing in mind this poor dog is an 7yrs old ex breeding dog that has never seen daylight or even been out of a crate and didn't know how to walk or run or play or chew a chewstick the dog has plenty of issues and least worrying is a few pounds overweight! I wanted to get her ears checked and some medication to sort them out. she doesn't have mites, it's a dirty build up of wax and yeast ,I paid just over £60 and still haven't got any drops or ear cleaner! won't be going back.Read Less

It seems like they're not there to help animals, only there to 'sort them out' like they're a burden to the vets working there. We took an injured bird there that our whole family had loved, and they put him down although he could have been helped as one leg was functioning, meaning the other could have been supported using something as cheap as a stick. Because the bird was 'wild', we weren't allowed to stop them from putting him down. I wish we never took him there. Read Less

Robson & Prescott were our Vets for years then the Practice became too big with too many Vets and too many trainees. We found we were never seeing the same Vet twice. How could they compare progress if they had not seen our pet before? We also found that they were sending out very inexperienced newly qualified Vets to practise on our ponies. Often they got the diagnosis wrong but we still got a big bill for their mistakes. On one occasion, an elderly pony had two bad abscesses, one on a near fore foot and one on an off hind foot. The inexperienced Vet, straight out of Edinburgh Vet school, hacked away at both feet. How was the poor pony supposed to stand up? Four years ago, In desperation we switched to Vets4Pets in Pets at Home where our pets always saw the same Vet and where we have always had superb care. Read Less

I spoke with the killing worth vets to find out how much it would cost to get my dogs teeth cleaned as my vets were going to cost a lot. The receptionist told me that she could not tell me a price over the phone but asked if I could pop in with my dog for a free consultation. So I took my dog in and the vet count not give me a proper price other than it could be between 250-350. Left thinking I would get it done after xmas to be sent a invoice of 29.ish for the consultation. Spoke to head office in Morpeth and told them what happened and they said they would look into it, sent me another invoice reducing the bill by 10 and saying the receptionist made a mistake however consultations are not free so they have reduced the bill. Total joke and a bunch of liars. Now they want to send dept collectors to collect their money. If they told me on the phone at the time the consultation would cost then I would of stayed with my own vets. They lie and then shaft you!!! AVOID!!Read Less

Bad service the accounts department lady thought she had hung up on me and said I was fucked up in the head to her colleague and she been know to do it to others etc I did get an apology card but really don't expect that level of service when I paid two hundred quid for my bearded dragon treatment and they tried charge me twice for his fecal sample hence why I rang them Read Less

took our sprocker spaniel puppy in with a cut pad vet examined it said it looked ok then asked for another look and decided she needed anti inflammartory and antibiotics plus bandage 77 pounds later off we went the bandage fell off the next day we were told to go back in another 15 pound told to go back a few days later another bandage at 15 quid we wont be going back at least dick turpin had the decency to wear a mask Read Less

Our 12 year old Westie had a limiting life illness called Westie lung . I would like to thank Linda Clark the vet for her care , diligence and consideration she gave us to manage quality time with her. Apologies for the horrible task you had to perform on Wednesday but it give us relief that we did the best for our companion and friend. It's sad but Linda we always said quality over quantity of life . Thank you for respecting this. Wishing you very best wishes for Christmas and the New Year. You do a fantastic job. Thank you x Read Less

I lost my precious Marley on the 14th of December and i cannot tell you how grateful i am to Jane for squeezing me in after her last appointment to see to my beautiful baby. I was so upset on the phone to have to go to another practice as Jane was fully booked so thank you so much Linda on reception for calling back with the appointment. Seaton Delaval branch have looked after Marley for 16 years and have been amazing. Id never use anyone else. Hope you all have a wonderful Christmas and New Year, lots of love x Read Less

We have only had competent and genuen Care for our black lab. I Can highly recommend them. We have chosen to take out vet insurence to cover the cost - so I have no feeling about charges. But we get what we pay for - Best Care in the World ! Read Less

I have going to this vets for couple years and found it fantastic lovely girls at reception and had couple diftent vets but have say Kate Murphy is a fantastic vet makes me feel very comfortable she's furer but nice and lovely lady would recommend robson Prescott my father in law has used it for donkey years lol and still does with sally being hes vet lol so get 5 stars from me xxx Read Less

My French bulldog went in to be castrated and we were told in the beginning what would happen I received a phone call at work from Sam Prescott stating information hadn't been passed onto him and they werent aware my dog only had one testicle and to make sure I wanted my dog to still go through with this operation and explained costings. I agreed to it all and then was panicking so I asked for him to ring me back and he rang back straight away and clarified everything and explained what had happened. Much prefer Morpeth to Ashington Thankyou Read Less

Very pleased with these vets been looking after my 15 yr old diabetic dog since last year. went to usual vet last Dec in Whitley Bay when he was very poorly they wanted to do tests that would take a week, if we had waited he wouldn't be here now, took him to Morpeth kept him and sorted him out. Kept informed all the time. Been looking after him since, we travel from Whitley Bay for their great service from reception staff to nurses and vets always had first class service. Read Less

Ashington - worst vets I have ever been in. Took a guineapig that is possibly about to lose her eye and have it removed, she's 6 months old so still a baby and the vet pinned her down and tried to inject her with a pain relief she got scared and jumped and tried to run and the vet grabbed her by the neck skin and dragged her back and said "come here you stupid animal I haven't even touched you yet" absolutely distraught after being told she could lose her eye and then he does this? While examining her eye he was squeezing saying oh she's in a lot of pain and carried on feeling it for another minute or so, what kind of a vet does this to a animal! Absolutely shocked and distraught the vet needs put down. Absolutely disgraceful! Read Less

Made an appointment in advance so I knew I could get it for one of the only times I could attend (juggling a pram and a cat in a box when you don't drive is difficult!) sat with a crying cat in the waiting room to eventually be told the vet hadn't showed up for work (rota changed and he wasn't told!) asked to leave my cat and collect her later, a little difficult. Why not tell me straight away? Didn't help that when I arrived I was told it wouldn't be a long wait as the vet had just arrived after having a spot of car trouble on the way to work! Read Less

Had my 11 year old lab in today as she has been being sick and had a lump on her side and mouth. The lady veterinarian checked her over thoroughly and suggested we had blood tests to rule out anything serious. Also she gave her antacid injection and vitamin b jab too boost her and settle her tummy. Tina was a very good patient . I came away feeling reassured but then too make it even better the vet rang back too give me the brilliant news on the same day that her bloods were fine and to keep her on a bland diet. So happy my girl is ok and happy we had a lovely vet too see too her today. Sorry didn't quite catch her name!! Thank you againRead Less

Had to have our German Shepherd Millie euthanized on Sunday she had a brain tumor and was 10 years old. I would just like to praise the way we were dealt with both with advice on the Saturday night by phone from the on call vet and at the Whorral Bank Hospital. We were treated with empathy and made a very difficult situation bearable and peaceful for Millie. Thank you Matt and Michael for your caring way and helping our beloved girl pass with dignity and peace. Keren and David Lynn Read Less

I have taken my african pygmy hedgehog to them several times to correct a problem and although she's had surgery there twice it has not cost me a fortune I think in all her care has come to less than 150 for two surgeries, two overnight stays and several courses of medication and check ups. The staff are lovely and my pet is happier and healthier than everRead Less