Absolutely discusted with the way my mum's dog was treated after going there for years & paying 170 ....which I thought was extreme.....then being told looks like he will have to be put to sleep .....my husband decided to take my mums dog to where our two cats go & a different story to leave him alone & just cleared his sweat glands out & see how he goes on & see him again in a few weeks....the staff there made a fuss off my mum's dog as they do all the pets.....they also wanted my mum's dog's history faxing through but at the moment are still waiting. ......in the process off making a formal complaint to get the money back as my mum's an oap. Read Less

Appalling Practice. Took my 11 year old dog there to be treated a while ago now and while Mr Owen was trying to muzzle him with a bandage, (but not focusing on the dog), I could see my dog starting to panick. He wasn't a biter normally but he was old and in pain, that's why we were there as he was bumping into things, snapping and freezing on the spot. Well my dog shook free and bit the vet. Mr Owen then proceeded to wave his arms in front of my dog's face shouting "rotten animal, get him down, I'm not treating him"! He then "that's a definite case for euthanasia, bring him back if you want it done". Unbelievable!! He even said my dog was using the pain as an excuse to bite people. There were muzzles hanging up in the next room, I could have put one on him first. I was sorry my dog bit him, but his behaviour was unacceptable to an elderly dog. Any animal! Found a great vet in Nottingham who rang the previous vet. She was so good with him and very gentle. We didn't need a muzzle and he even let her take blood without a murmur. He had arthritis and a lesion in his spine, poor lad. But with treatment he lived another 2 years pain free with no further biting incidents. Mr Owen may have been having a bad day, who knows, but that's not an excuse. He said he needed his hands later for his farm visits!!! I always check out a vet first now, how they practice, their reviews before registering my pets. I would never want an animal of mine or me to go through that experience again. Any vet worth their salt would know a dog in pain can lash out and they don't think like people and don't use pain excuses to lash out. Read Less

I would like to thank all the staff [ mr owen top vet ] for looking after mr robson my english springer in his last weeks of his life first class service / ps mr owen i have a new pup a springer named robbie we will be seeing you / thank from malcolm bennett Read Less