We took our Cat to this vet after we suspected she had been hit by a car. We had 2 different vets give completely different diagnosis one saying she would be fine another saying full xray and dental work required. We were told that the work would be covered under our insurance and did a direct claim but then when the claim went through they told the insurance company the issue had nothing to do with the RTA and we have been left with a £400 bill. Of which includes interest and a late payment charge when we have been trying to discuss the charges with them. They also were very quick to hand it over to a collections company while we were still waiting for an explanation from them. The practice manager is full of lies and told us the work had to be completed due to the welfare of the cat but she had no problem with taking on food and was clearly not in any pain. The way they treat customers after the work is completed is disgusting and they are only in it for money. Absolute scammers!!!! Read Less

Firstly, please take all of the negative 1* reviews with a pinch of salt! Each one is independently flawed... before any operation they perform, written AND verbal advice is given to you and documentation warns as a guide price as some procedures can incur additional cost due to potential complications - as is life... (Ours actually came out cheaper than quoted) As for taking a pet to the vet then blaming the vet for everything is complete Rubbish - life happens and often it is sad - it is called a) being an adult b) responsibility c) not being a 'victim' your whole life! I firmly believe that this vets has nothing but pure and positive morals - you'll know this from the receptionists, support staff and the vets themselves. The staff here are professionals and care - they clearly have a passion for what they do! Yes, It can get busy here and yes, is not the cheapest but then if you go with the cheapest you get the service you pay for and there are reasons for this amount! These guys have have not steered us wrong and we have been back and fourth a lot (!!!) recently. We have a collie but I see them treat all animals with a warm and professional reception!Read Less

These people are miracle workers!! Had a cat and a dog treated by them. The cat was only 4 and had a virus that should have killed him temperature was off the scales like the vet had never seen without an animal fitting and dying they bought him back from the brink. Our 13 year old dog had a stroke. We thought they would tell us to put him down instead they had him over night and he's just come back home and apart from being a bit wobbly on his legs (which should improve in time) he's as good as he was before fingers crossed for his continued improvement. These guys are great and seem to know all of the possible causes of conditions and work accordingly in a pragmatic manner until they are happy with what treatment to give. Keep up the good work! Read Less

All of the staff here are lovely!! The reception girls are always helping to keep my boy calm and I can't thank my vet John enough for all he's done to get my boy better over the last few months ...as well as help keep my mind at rest! Amazing vet's! Read Less

Ashfield House looked after my elderly cat for a couple of years and always were competent and good to deal with. Sadly my cat passed away a few days ago and I was in a bit of a mess when I brought him in, knowing it was going to be his last trip. Kate was really kind and sensitive about it when he had to be put down. Thank you for dealing with a difficult situation as well as you could, and for not losing touch with how to treat each individual customer and their pet with compassion and sensitivity. Read Less

wendy higton, sorry to hear about your dog. i don't fully trust vets anymore . I lost my healthy hamster due to a vet at long eaton's ashfield house vets, giving me fuciderm to treat a skin irritation he had. After placing this on his skin , he later had breathing problems and his belly was swollen/expanded, i took him back to the same vet only she said she didn't want to give him anything and to monitor him. So i took him back home, he then suffered for 2 weeks before taking him back to the vet, by which time he died. The vets say it wasn't fuciderm but i know it was. I have a rabbit now and my rabbit kept having urine around his legs, the vet there there wanted to 'flush him out' and because i didn't trust vets anymore, i wasn't going to let her do that. instead i looked into it myself and tried a paper litter (no chemicals etc) , and it worked , it stopped the problem and my rabbit no longer has urine on his legs. I am just sorry i lost my healthy hamster listening to a vet and he suffered. I should have just tried organic aloe vera gel and salt water to heal the skin. It is something i always regret and saddened by. so sorry again about your poor dog you lost. Read Less

Amazing care as always from the team at Ashfield House. From ringing up on Tuesday and being asked to come almost straight down for an urgent appointment, to Scone being admitted by Charlotte for 30hrs, I was kept informed how she was doing, what her results showed and was always reassured that Scone was in the best hands. Home now with a much happier cat. Thanks again. Read Less

Do not purchase your Hills/Royal Canin etc prescription pet food from this vets . Extortion is all it can be called . Charging over the RRP for Hills cat/dog foods ..e.g. 5kg of dry food 51 !! The rrp is 49.99 and is freely available online for 28.99. It's time the government did something about vets taking advantage of people's emotional ties to their pets, they are just ripping the public off to pay for the Land Rover's and Mercs in the car park!! Read Less

We rushed our 5 y/o Maltese here as an emergency at midnight on Sunday the 8th of Jan, within an hour of him not being able to urinate due to a calcium-oxylate stone lodged in his urethra. Now, when treated immediately and adequately with surgery, medication and constant monitoring, the prognosis is good, however he took a sudden decline. What followed was incredibly stressful and painful for our beautiful boy and sadly we had to do the unthinkable. I genuinely think that although Ashfield operate in a compassionate manner, I'm not convinced that the person who was responsible for him when I took him in acted swiftly enough. I also believe that there was a lack of knowledge regarding the Maltese breed across the surgeons and nurses, as a result I believe some of his symptoms were misunderstood. I have learnt much from this experience. If you are looking for generic care for your pets, Ashfield will probably suffice. But if you need somewhere in an emergency that can really make a difference when it matters, in my opinion you should look elsewhere. (I haven't mentioned names here because that would be unreasonable of me, despite the upset).Read Less

We have recently taken our cat Jess as she hasn't been herself and I found David amazing. Unfortunately Jess has kidney disease stage 3 so we now have to make some decisions. Professional practice thank you for your care so far. Read Less

This would usually be a 5 star but after bringing our cat for a worming tablet today 17/12/16 appointment 14.10 we were made to feel useless by the vet . She found it difficult to understand that we prefer to bring her in for her tablet , we found her extremely cold and quite frankly rude ...she made no effort to interact with our cat and struggled herself to give the tablet ....Please check your records and you'll see who we are ! Can you make a note that we never want our cat to be treated by her again .... She is NOT an asset to your practice ,we have never been disappointed before today . Read Less

A great caring practice. I brought my cat Jess here for the last 15 years. Sadly he had to be put to sleep just recently. All the staff have been brilliant along the way. I would like to say a special thankyou to Steph who helped us care for Jess in his last few months. Thankyou for the lovely card and wishes. Your care and support is greatly appreciated xx Read Less

Monkey wants to say a big "Thank you" (purrs,licks and headbuts) to everyone who took such good care of him during his 3 day stay in the hospital .Hes sorry he was so noisy and hopes that you can now have a bit of peace! You were all so kind and made a hard week more bearable..for cat and humans. Blood test results today were good :) Read Less

i would never take any animal to ashfield house my dog was treated there, told if he had a operation would give him longer to live was charged 2800 when the bill was suppose to be 600 my poor dog lived for 19 day in pain so they could make more money what, vets but profits over pet care the night my dog died i phone the vets 14 times as they said there are open 24 hours everytime it went to voicemail my dog died in my arms Read Less

i would never take a animal to ashfield again took my dog there he had a lump on his leg was told it was cancer and my dog would have a good chance of living longer 6 months to 2 yrs and be pain free if we had the leg removed was told it would be 600 when i took my dog in on day of operation was told the a vet would ring me when the operation was done ,no one rang me i had to ring the vets 3 times that day when i went to collect my dog a was given a bill 5 times more (2800) because the operation took longer but i was not phoned and told this through the day, i phoned manger next day because of the bill said i was not told about extra charges , my dog was ok for a few day took him back for this after care they said he was ok but a week after he was breathing funny took him back was told he had kennel cough and if he got worse to come back ,48 went by and his breathing was really bad i phoned the vets but the phone kept going to voice mail my poor dog died that night he didnt have kennel cough he lived for 19 days after the operation my dog was treated so bad and suffered so they could make more money Read Less

Perhaps not the cheapest vet in the area but knowledgeable vets backed up by the latest in Veterinary technology. The staff are extremely friendly and you can tell that they all love animals and their owners! Ask about the gold plan, it's their best kept secret... Read Less