Absolutely fuming!!! My friends dog unfortunately got put down and they were meant to put her in the freezer but instead left her on the floor for 2 days because she was ‘too heavy’ then when she was meant to be sent to get cremated, they sent her to the wrong crematorium in Northampton instead of Nottingham and when her mum asked to get her back the best they could do is send the cleaner who threw her in a bag and chucked her in the back of the car, she was covered in her own faeces and crushed. Absolute joke. Read Less

Amazing care as always from the team at Ashfield House. From ringing up on Tuesday and being asked to come almost straight down for an urgent appointment, to Scone being admitted by Charlotte for 30hrs, I was kept informed how she was doing, what her results showed and was always reassured that Scone was in the best hands. Home now with a much happier cat. Thanks again. Read Less

We rushed our 5 y/o Maltese here as an emergency at midnight on Sunday the 8th of Jan, within an hour of him not being able to urinate due to a calcium-oxylate stone lodged in his urethra. Now, when treated immediately and adequately with surgery, medication and constant monitoring, the prognosis is good, however he took a sudden decline. What followed was incredibly stressful and painful for our beautiful boy and sadly we had to do the unthinkable. I genuinely think that although Ashfield operate in a compassionate manner, I'm not convinced that the person who was responsible for him when I took him in acted swiftly enough. I also believe that there was a lack of knowledge regarding the Maltese breed across the surgeons and nurses, as a result I believe some of his symptoms were misunderstood. I have learnt much from this experience. If you are looking for generic care for your pets, Ashfield will probably suffice. But if you need somewhere in an emergency that can really make a difference when it matters, in my opinion you should look elsewhere. (I haven't mentioned names here because that would be unreasonable of me, despite the upset).Read Less

We have recently taken our cat Jess as she hasn't been herself and I found David amazing. Unfortunately Jess has kidney disease stage 3 so we now have to make some decisions. Professional practice thank you for your care so far. Read Less

This would usually be a 5 star but after bringing our cat for a worming tablet today 17/12/16 appointment 14.10 we were made to feel useless by the vet . She found it difficult to understand that we prefer to bring her in for her tablet , we found her extremely cold and quite frankly rude ...she made no effort to interact with our cat and struggled herself to give the tablet ....Please check your records and you'll see who we are ! Can you make a note that we never want our cat to be treated by her again .... She is NOT an asset to your practice ,we have never been disappointed before today . Read Less

A great caring practice. I brought my cat Jess here for the last 15 years. Sadly he had to be put to sleep just recently. All the staff have been brilliant along the way. I would like to say a special thankyou to Steph who helped us care for Jess in his last few months. Thankyou for the lovely card and wishes. Your care and support is greatly appreciated xx Read Less

Monkey wants to say a big "Thank you" (purrs,licks and headbuts) to everyone who took such good care of him during his 3 day stay in the hospital .Hes sorry he was so noisy and hopes that you can now have a bit of peace! You were all so kind and made a hard week more bearable..for cat and humans. Blood test results today were good :) Read Less

i would never take any animal to ashfield house my dog was treated there, told if he had a operation would give him longer to live was charged 2800 when the bill was suppose to be 600 my poor dog lived for 19 day in pain so they could make more money what, vets but profits over pet care the night my dog died i phone the vets 14 times as they said there are open 24 hours everytime it went to voicemail my dog died in my arms Read Less