INSURANCE SCAM! Had my dog examined at my local VET and was referred here. Making an insurance claim for both visits - forget it! This surgery WILL NOT ALLOW IT!! WTFudge! This is my DOG, my insurance policy, MY MONEY!!! Not only paid for the excess but also couldn't claim for the first visit. Beware if being referred here. Their internal policies need to change for me to reconsider using them again. Read Less

Very upset to ring up at 10pm to get a garbled message to find that Fraser's no longer look after peoples animals at night, asking us to drive 30 mins to Woodstock... Apparently the practice is now owed by the large Medivet chain, surely clients should have been informed of this change?? Read Less

Great service, he managed to recover our cats eye after the madam got into a scrap, rather than have it removed as was initially recommend by our local vet. Took several visits but the surgery he performed to save her eye was great.Read Less

Hi I'm writing to put in a complaint. I am absolutely horrified with the customer care or should I say lack of it we received in the week between Christmas and new year. My aunties cat was found deceased in her back garden on Wednesday 28th December after being missing for 3 weeks. I called you to inform you of this and ask to bring him to you to be cremated. The person on the phone said that was fine and preceeded to give me a price which I did not ask for as money is not something that was on my mind. When I brought the cat round to you after my family had said goodbye I walked I to the surgery to reception and said who I had brought to which I got the reply " oh yes are you paying now".. I still had the dead cat in my arms and had to hand him to my mother so I could pay you!!! Absolutely NOT acceptable. No one showed me any compassion or anything.. this cat was I our family for 15 years and you could not be bothered to take the cat from me before taking my money.. I might add that money is not an issue an I had every intentions of paying before I left but to ask for payment before taking care of the animal is disgusting. This is the reason I will NEVER bring my animals to you and will be telling anyone who will listen not to either. You staff need to be taught some compassion and kindness. Never in my life have I ever experienced anything like this.. YOU ARE A DISGRACE .Read Less

I can't thank all the staff enough there knowledge and skills are amazing. My dog needed complex eye surgery a eye graft in the end he is a very anxious dog and can be hard to treat Emily was amazing with him taking time and patience thank you Read Less

Mr Fraser and his team saved my cats life in an emergency situation. After three days in hospital and a very poor prognosis, Muffin is now back home and with a clean bill of health. I can't thank the practice enough Read Less

I can't thank Mr Fraser and his team enough for all that they have done for both me and my dog Ruby. Since being referred in 2012, the practice have offered invaluable advise and support during some very emotional times whilst always keeping Ruby's well being the priority. They are always able to offer me a convenient appointment at the shortest notice as well as organising repeat medication when I have not planned ahead. On the occasions she has needed to stay overnight, I have been able to speak to someone at regular intervals who keeps me updated of her progress and puts my mind at rest that she is not only being looked after medically but is also being cared for too! It seems all to common that people only ever make time to pass negative comments rather than recognise those who are doing a great job on a daily basis.Thanks Again! Read Less

Ken Fraser is a wonderful, caring vet. I rushed Matthew the Lhasa Apso over to him for sudden acute onset glaucoma 10 days ago., Sadly his eye could not be saved and was removed but with drops we are trying to save his right eye for as long as possible. Matthew was a lodger of mine whose owner died while he was staying with me at Laura's Little Lodgers. I had re-homed him with a friend until this condition became apparent. He now has a forever home with me here in Wooburn Green and I am so happy that I have Ken Fraser on standby for any sudden worries with his right eye. If I lived nearer he would be my vet of choice for all of Matthew's care. Read Less

I have been with this vet surgery for almost 15 years and have always been happy with service offered to my self and my dog.I find getting appointments quick and easy all staff are friendly and aproachable . Prices are fair and affordable also.In my opinion it is a well run family practice just what i want in a vet surgery. Read Less

My cat needed specialist eye treatment. One vet I visited wanted to remove his eye. My vet referred him to a specialist in Southampton!! I self referred and my cat was seen the following day. Very expensive but my fault for lack of insurance. The staff certainly know their stuff and I would highly recommend. My cat if perfectly fine now with both eyes. Read Less

Vet J K Fraser saved my dog live, after two others vets didnt spot that his problem is not an eye, but preasure building behind the eye. Mr Fraser operated him straight away and saved his eye and his life. I cant thank you enought for that. Thanks a lot Klara and HAPPY Cirrus enjoying pain free life Read Less

I have been going there since the 90s and cannot recommend them highly enough. Mr Fraser is a very professional vet firm but fair, he speaks his mind something which I appreciate no messing about. Even though I have moved to Lincolnshire I use him for my dogs eye tests when possible in the past he has saved the sight of 2 of my dogs by spotting a problem and acting quickly to rectify it. Read Less

Not only do they make my dog bleed, screech and cry EVERY time they cut his nails (something that never happens when the groomer does them), Fraser Veterinary Practice have failed to notice possible infection in both of his ears. Groomer has just visited this evening, after the dogs appointment earlier in the day for check-up and jabs, and spotted instantly that his ears are incredibly squelchy and he is crying when they are closely inspected. Read Less

I've been going for three years and been very impressed - lovely people, great service and you feel that they really want to help, and aren't just after your money (unlike another in Abingdon). Reasonable fees too. Read Less

Signed on my pets after seeing favourable reviews on Google, big mistake!! Brought my cat in, arrived slightly late as the traffic in Abingdon was a nightmare! The minute we arrived I felt a sense of doom from the miserable looking receptionist, to the appalling decor of the tiny waiting area. The place is shabby, dated, dark, the horrible wooden benches reminded me of my school years 30 years ago. The place was empty, yet we waited and waited......staff passed us, looking down on the ground and miserable. An older man popped out, a vet, I guess, and he gave us a smile and my heart lifted!! After half an hour the next customer came in, and he went through straight away, and I asked when are we likely to be seen. The Scottish receptionist rudely pointed out that we were late. The vet was actually about to take us through, but the old crone told her the other man must go in as he will be quick!!!! Well 45 min later, we were finally called into the examining room. What a shock, the table was a small wooden altar like contraption. Oh my days, I've never seen such an antiquated set up and I've lived in several countries!! I never went back for kittie's check up......I'm about to bring them to a much better brighter place. I've never had issues with previous surgeries, but this place is truly the pits! Read Less

I was there with my dog Rosie - everyone was really friendly, helpful and professional. They were flexible in dates when I should come and I was really nervous!! When the doctor came in we started chatting about this and that, and he was so friendly and calm that my dog didn't even mind the injections! He had great tips for insurance and dog training as well. Excellent!Read Less

Empathic, friendly service. Both our guinea pigs were seen at Fraser's over the last year - one for a benign tumour, the other for an eye infection. Both were seen quickly, at a very good price, with care plans that we could actually do, and without any kind of hard sell on extra tests. The lump got taken out very neatly. The vet we saw seemed interested in small furry pets, which is a change from places we've been elsewhere in the country. It's a bit hard to find the place though, although parking seemed OK. Read Less