Nothing but praise for Bicester Vets. Always been happy with them but this week I have had to use them for my cat in an emergency situation for the first time. I trusted them from the beginning and they were simply brilliant. Always honest with me, keeping me informed all the way, and even called me with a final diagnosis after working hours after a few days treatment. Their dedicated work meant my cat survived a difficult few days and is now well on her way to full recovery. Read Less

Bicester Vets were fantastic as they let me visit Sooty on numerous occasions throughout the days and nights while he recovered from his operation after having a tumour removed. I was also rung late at night for reassurance. If he wouldn't eat, they called me and let me stay with him to encourage him. At times they got him out with his bedding so I could sit and lay on the floor cuddling my boy. Throughout this dreadful, emotional ordeal, I was fully supported by the staff. I was an emotional wreck but Cliff and his team were compassionate, reassuring and couldn't do enough for me. On the day of his operation, afterwards, it got too much and I got extremely upset so the lovely vet, Claire, ushered me into a room so I could calm down in private and gather my thoughts. I will never forget her kindness. It meant a lot to me. On his road to recovery, I rang Cliff at various times in an upset state as I was convinced I was going to lose Sooty. He showed me nothing but compassion and talked me through things and said that was what he was there for. I have been with Bicester Vets since March 1996 and they have been outstanding. Over the years I have recommended them to other people to register with them too as they go the extra mile for you. Nothing is too much trouble for them. Come Sept, it will be 7 years since Sooty's operation. Each visit, the receptionists are very helpful and carry him from my car, and, after his chemo (which is every month), take him back out for me again. I am very appreciative of this. Thank you Bicester Vets, your compassion, care and kindness go a long way.Read Less

We've had an awful week which started on Tuesday morning when our dog honey became very unwell. Bicester vets were amazing unfortunately Honey didn't make it . The staff were so supportive especially Jackie the receptionist who didn't leave me until the rest of my family arrived. You are all amzing x Read Less

All the staff are brilliant with my puppy Ralphie. He suffered a cat scratch to his eye earlier this week, I called them and they had him in straight away. First rate care and amazing customer service. Xx Read Less

Bicester Vets have been amazing with my dog over the past week and a half. She had glaucoma in her eye and they did everything they could to help her and me through this difficult condition. I could tell they they really care about my dog and they called me with updates all the time to help ease my worrying. When we did have to go ahead with surgery, they were very professional and thoughtful throughout the whole process. I would recommend them to anyone. Read Less

I have used this Veterinary Practice for more than 30 years and I have always found them caring, considerate and efficient. I have heard many good reports from others that use the Practice. Highly recommended. Read Less

My dog was vomiting so I took him in to see the vet ( Helen) she felt his tummy and said she could feel something but wasn't sure if it was his spleen or not ! So asked a few questions about him and then told us to put him on a different diet for a few weeks. We brought everything that was advised from the vets. About an hour later I called explaining that my dog was drinking ALOT more water ( bowl after bowl) and that he was quieter then he was an hour ago and still being sick ! I was advised by Helen the vet to pre book an appointment for a sickness jab , so I did.... half an hour before the appointment I called to say my dog wasn't being as sick as he was but was still drinking lots of water but very quiet in himself , I was then advised to bring him down for his jab, I took my dog in for the sickness jab , he appeared a totally different dog from that morning ! Helen gave my dog his sickness jab ( didn't reassess him even though she could see he was different ) and sent me on my way. Later that evening my dog started to drool really badly and started to bloat out ! I was very concerned and contacted the vets again , I was advised Helen had gone home but to bring my dog down. I took him in to the vets and the vet seemed very worried about him ( she was lovely ) we had a scan done and found a ball had been lodged in his intestine ! My dog was in a very bad way and unfortunately we had to make a decision to let him go as he was suffering ! I believe that Helen felt the ball on the first visit ! If she wasn't sure what she was feeling why not ask for a second opinion or as for an X-ray ? Also the second appointment when he appeared different why not reassess him? I believe the ball wasn't in his intestine on the first visit . I spoke to the practice managers who wasn't very helpful at all and we just went around in circles discussing the events on that day , of which he really didn't know when trying to discuss it with me. I cannot fault the reception staff nor the vets on in the evening as they have been amazing throughout especially the vet that evening ( thank you for your support) . I am in the process of reporting Helen as I believe she missed something very crucial and the fact she said she could feel something on the first appointment leads me to believe that.Read Less

Very impressed this evening that vet Lucy Dobree, with assistance from Becky Long, managed to carry out a health check & booster vaccination for Emily, my border collie. Emily is a very nervous dog & when frightened can become aggressive. This evenings visit was very reassuring for both Emily & us. Thank you so much. Read Less

I have used Bicester vets for years and have found both staff and vets just wonderful. Reception staff are always helpful and caring. As for the vets and their patience and dedication, along with a welcome smile and sensitive manner, Bicester vets is just amazing and I would happily recommend them to anyone wishing for a caring and compassionate approach. They are always willing to explain things thoroughly and where options for treatment are available for your pet, this too is explained in detail. I don't have a car and my cat who gets very stressed being put in a cat carrier I request a home visit whenever she has been unwell - They never question this, nor make you feel guilty for asking for one, and this is invaluable to me. Excellent team of vets! Read Less

Been seeing a bit more of you than I would like recently, but I just want to say, that the reception staff have been brilliant, sadly I had to bring in my kitten Pepsi's body recently, they were so lovely, then I saw the lovely Claire with Willow, not rushed, advised what to do and wait and see before spending big amounts of money, and am now having a bit of a rough time with Corky, I know all the vets are brilliant, and they every time I have had to see them with what ever ailment, but I would just like to thank Emma, for everything, I thought I was going in to lose another cat today, far too soon after Pepsi, she didn't rush me she talked through everything and once again said she would look up and investigate something in case it could help Corky, What I love so much about BV is that they remember your pet, the vets the assistants and the reception ladies. They make a nightmare not so bad, and I just want to say that you are all brilliant, you go beyond just caring for our pets, so thank you from the bottom of my heart xoxo Serinne Read Less

"Obee...is happy and back to his old self" ObeeCant thank Helen and Cliff enough for the advice that I received, and the care that Obee, my Bernese Mountain Dog had at your surgery. I know there are many others behind the scenes that helped with his care as well, but, for me and Obee, Helen and Cliff were the faces of Bicester Vets. I was very undecided as to the best route to go down, and at times it was confusing with almost too many options and possible outcomes! But you were patient with me and after a couple of weeks decided that the best option was to remove the tumour on his leg. Even though he is a big dog and 9 years old. Anyway, two and a half weeks after the operation, he is doing really well and it looks like it was the right decision. He is happy and back to his old self. Thanks again for your patience and help. Read Less