Iffley Vets

My parents used to use this vets and i've continued to do so because its their own 24 hour service and they are trying to keep it traditional, avoid your vets for pets like the plague as they are retail vets (unless you're rich and you dont care much) - most Iffley Vets staff have been around for a long time and you will find they are very good at what they do, I wouldnt have the lights of the vets room being the last thing my dog saw on his last day, so they kindly put him to rest in my car, this is only one example - if things dont go well or to your satisfaction, talk to them - dont just get huffy and leave a bad review - places like this need to keep going (for the animals benefit) - they do listen! Read Less

Horrible experience after visiting regularly for three years. Avoid! The original team are good doctors but on my last visit was seen by a completely incompetent new vet, with the whole experience shambolic from start to finish. Came after renewing prescription for dry eye (diagnosed elsewhere while spending a few months abroad with my dog). Told this to the receptionist over the phone, told it to the vet. After bizarre 20 minutes in the room with him, where he neither talked nor gave any impression that he is listening to what I was saying (describing eye problems for at least 3 years, recent deterioration when I started running out of medication, my regular administration of a diagnostic test and its results etc). He then €attempted€ the test himself (attempted because he forgot he was timing it and after 23 seconds of his timer running, he still couldn€t fit it in the eye). Then he started coming in and out of the room multiple times without telling me why we were waiting and what was happening. In the end he said he can€t give me prescription because he doesn€t know how to do it! When I got to the reception the bill awaiting was a nasty surprise - 55 for: a) consultation (which I didn€t ask for, specifically stating that I just wanted to renew prescription; what consultation anyway? I already had the diagnosis; he didn€t talk to me at all), b) a test (which wasn€t administered properly and I would have happily done myself (told him I bought a box of these tests and had them with me) and c) prescription (which I wasn€t getting). When I complained to the receptionists, it came out how unpleasant they really are. Never thought they were particularly friendly, but when faced with a customer complaint, it was a whole new level; they kept repeating: €you booked a consultation!€ (incorrect), completely ignoring the more important issue € vet€s incompetence and my dissatisfaction with what exactly happened in the room. As this was happening, my dog released the button on his extendable lead and wandered behind the reception counter € to which one of them snapped at him! Really? Dog on a lead sneaking behind the counter in a pet surgery is such a problem? I€ll also make it very clear: at no point did I refused to pay. I paid straightaway, but told them that I was shocked what I was paying for. The best bit comes after I got home! Got a voicemail about an hour later from the vet I saw, saying he changed his mind and actually ISN€T going to arrange the prescription because he doesn€t think it€s needed. Unless I present the notes from the vet abroad (which I did BTW. Why didn€t he ask while I was in the room??). But what if I didn€t have these notes? On basis of one meeting, where he struggled administering basic test, completely ignored the history of problems (3 years), description of recent deterioration, results of my regular testing and the fact that my dog WAS effectively on this medication (which will affect the test) - he decided that there is no need for further prescription. Moreover this specific medication is a lifetime commitment, not a quick fix (my test were confirming the ongoing problem every few weeks). If I relied on such incompetent, unprofessional advice, my dog would be at risk of going blind. So, no thanks Iffley Vets, will not be visiting again and will spread the word about this experience. Read Less

Can't speak highly enough of this practice. Probably not allowed to name names but one of the team has advised us when we were away on holiday with a seriously ill dog, discussed available/appropriate treatments and seems to really care about us and our animals. The costs reflect current prices and are very reasonable. Most importantly we trust them to look after our dogs and they really know what they are doing. They are also 24 hour which means local treatment and availability and not a round trip to out of the way places in an emergency. Read Less

I would like to thank Rachel (and co) for providing exemplary care to my puppy, Mackenzie this weekend. I was so grateful to discover Iffley Vets offer a 24 hour service and Rachel was only too happy to check him over on a Sunday and keep him overnight for suspected injuries. She kept me updated with how he was doing every few hours and before bedtime, which was very reassuring. As she also been the vet who had administered his vaccines last week, I was confident he would be trusting of her, despite the pain he was in. I can't recommend Iffley vets highly enough, particularly for the loving and concerned care all the staff demonstrate towards the two dogs I've brought here. Thank you! Read Less

You have looked after our cat over the years with huge skill and care. Our dear old cat had to be put down recently and the compassion, tenderness and care that was given to him and the empathy shown towards myself and partner was truly exemplary. Thank youRead Less

Fantastic vets. Can't recommend them highly enough: calm, reassuring & knowledgeable. Brilliant with nervous animals - mine adores Cameron, despite having had various procedures. And prices are very reasonable!Read Less

This vets and their staff are very busy, just like a doctors surgery - if the practise is busy it indicates something important to you, if you are in doubt of anything then you should seek a second opinion but I can guarantee you will come back to here after, very fairly priced drugs/treatments and they have a variety of veterinarians to suit every client, the staff turnaround is low, you will see the same faces year after year and this is another indicator you should bear in mind for your choice - I recommend this vets to you, I have used them for around 10 years now, and i will continue to do so. Read Less

Every time we visit the vet, either for a check up or an appointment, the dogs and I are greeted with warmth and friendliness. The level of care is exemplary and the whole experience is one of the best I have ever had for my animals. My Border Terrier, Tiggy, thinks she is going to a party when I mention the word 'vets'. I cannot recommend them highly enough. Read Less

My experience with these vets has been upsetting to say the least on two occasions. I bought my mother a cat ten years ago who when she was one years old went in for a routine spay she died the next day. I understand sometimes these things happen no ones perfect etc however it was there behaviour after this occurred that was most appalling my mother was never given an explanation and fobbed of many times one of the partners at the time told me that long after we'd forgotten about the cat he would still remember her charming man. If all of this is not enough my own cat went missing this week a gentleman brought her in to iffley vets they scanned her she is microchipped and said she was not registered we phoned our microchip company today who are adamant that she is 100% registered so clearly another mistake by iffley vets my cat could potentially be dead now and she could have been rescued I just hope we find her in time no thanks to iffley vets of corse. I tried to speak to the vet today to no avail he was ignorant, defensive and could not see why I was so upset he was also very patronising. Please avoid this horrible place at all costs.Read Less