They've looked after my dogs for 40 years - what more need I say?
5 inc
1 Jun 2018
REPORT
I've been using these for most of my dogs life, they knew of her so I used them when the time came to have her put down with ashes returned, regardless of the high price. Firstly I was quoted the wron... Read More
I've been using these for most of my dogs life, they knew of her so I used them when the time came to have her put down with ashes returned, regardless of the high price. Firstly I was quoted the wrong price & then told it would be £80 more! The tough day came and they made us wait 15 mins after the appointment which was obviously hard under the circumstances. Then after she was put to sleep we were told to take our time, say bye & call them when we were done. A few minutes later the vet came back in and made us feel rushed. So we left the room rushed, upset & paid the high cost with no sympathy, just a request for payment. We were repeatedly told 1 week and we'd have the ashes back, I called after a week and was told no and they would call us! 2 weeks later we had to call & finally got her ashes back. We were also rudely told it's always been 2 weeks and not a week! I feel so let down & I'll never use them again and I'll tell my big circle of family and friends to avoid. Read Less
Bryan Pleace
18 Apr 2018
REPORT
Always good and professional.
Suzie John
27 Mar 2018
REPORT
Absolutely disgused with Marlborough vets, my parents dog/baby passed away this evening at 7pm , had an appointment aweek ago concerns raised were played down by them , we phoned these as they were re... Read More
Absolutely disgused with Marlborough vets, my parents dog/baby passed away this evening at 7pm , had an appointment aweek ago concerns raised were played down by them , we phoned these as they were regularly used, asked them about our options and if we could take her to the vets they stated to take her tomorrow morning no other advice given ,my parents were absolutely devastated as it was. Very unprofessional and no compassion what so ever, we phoned valleys vets who were fantastic very supportive and could not be anymore helpful, our other family member will not be using you from now on as his dog is not just a pet , appalled.......... Read Less
kou newman
26 Mar 2018
REPORT
Have been with this Practice for 20+ years with our various Pets,that says it all. First Class Veterinary, with First Class Vets
Lee Rich
20 Mar 2018
REPORT
My cat no longer limps. Would unlimp my cat again.
Robert Neilson
8 Dec 2017
REPORT
Friendly service and my kittens are treated like celebrities.
Fabiana Martins
9 Nov 2017
REPORT
Best Vets we've been to, they're always genuine and listen to our concerns.
duvel365
14 Mar 2017
REPORT
Fantastic service and very helpful staff
Michael hill
15 Nov 2016
REPORT
Jasper did not (the cat)
Wojtek T.
14 Aug 2016
REPORT
Great service, friendly atmosphere and people. My puppy love this place! Been with them only couple of months but haven't had any problems. I do recommend this place! My Staffie probably to :)
James Bevan
29 Jun 2016
REPORT
Visited here because my border terrier was scratching too much on his belly and caused his skin to break and it was always raw red. The vet was through with her check up and prescribed some medication... Read More
Visited here because my border terrier was scratching too much on his belly and caused his skin to break and it was always raw red. The vet was through with her check up and prescribed some medication. Since the course of tablets my dog has been back to his usual self and it's been reliving to see that he's not causing himself any pain. Read Less
A Google User
20 Aug 2011
REPORT
I'm not from Cardiff and I got my rabbit about a month ago, so all I had to go on when choosing a vets was these google reviews!
I am so glad I went with the reviews here, as the service I've got has... Read More
I'm not from Cardiff and I got my rabbit about a month ago, so all I had to go on when choosing a vets was these google reviews!
I am so glad I went with the reviews here, as the service I've got has been outstanding.
I've met with two different vets on three occasions and every time they were very professional, punctual, caring, confident, experienced and just everything I needed to feel reassured even though I was worried sick. The receptionists are also very cheerful and eager to help!
The consultation costs are reasonable compared to some, as well, and it is also pretty easy to find - another thing I was worried about. Read Less
Hannah P.
9 Sep 2010
REPORT
Imagine a red setter dog; who is old in his years, he isn't dying yet, but he has a nasty broken leg all bandaged up. He's a large dog that was largely loved. I must have been around eight years old i... Read More
Imagine a red setter dog; who is old in his years, he isn't dying yet, but he has a nasty broken leg all bandaged up. He's a large dog that was largely loved. I must have been around eight years old if not younger than that at the time, when grandma and granddad visit us in Cardiff with their dog. Kelly was his name... he was gorgeous and used to play with him many times even when he was old. He hurt his ankle whilst they stayed with and so we took him down to Penylan's veterinary and the vet people were very good with him and they were very quick in trying to get him mended again. Grandma was in tears and those of us who went with the dog had to say good bye there and then because he was so poorly by then, being old an all... It is such a sad thing to be a part of: the time when you have to say good bye to an adorable pet who you have had many memories with, but at least we got time to do so... And then it wasn't and ending to a life that was too tragic; unlike for my brother's cat, but that is another story... Enjoy your time with them to the full whilst you still can for time and life are both very precious towards all life. I recommend this place to all animal lovers. Read Less
They've looked after my dogs for 40 years - what more need I say?
5 inc
1 Jun 2018
REPORT
☆☆☆☆☆
REPORT
I've been using these for most of my dogs life, they knew of her so I used them when the time came to have her put down with ashes returned, regardless of the high price. Firstly I was quoted the wron... Read More
I've been using these for most of my dogs life, they knew of her so I used them when the time came to have her put down with ashes returned, regardless of the high price. Firstly I was quoted the wrong price & then told it would be £80 more! The tough day came and they made us wait 15 mins after the appointment which was obviously hard under the circumstances. Then after she was put to sleep we were told to take our time, say bye & call them when we were done. A few minutes later the vet came back in and made us feel rushed. So we left the room rushed, upset & paid the high cost with no sympathy, just a request for payment. We were repeatedly told 1 week and we'd have the ashes back, I called after a week and was told no and they would call us! 2 weeks later we had to call & finally got her ashes back. We were also rudely told it's always been 2 weeks and not a week! I feel so let down & I'll never use them again and I'll tell my big circle of family and friends to avoid. Read Less
Bryan Pleace
18 Apr 2018
REPORT
☆☆☆☆☆
REPORT
Always good and professional.
Suzie John
27 Mar 2018
REPORT
☆☆☆☆☆
REPORT
Absolutely disgused with Marlborough vets, my parents dog/baby passed away this evening at 7pm , had an appointment aweek ago concerns raised were played down by them , we phoned these as they were re... Read More
Absolutely disgused with Marlborough vets, my parents dog/baby passed away this evening at 7pm , had an appointment aweek ago concerns raised were played down by them , we phoned these as they were regularly used, asked them about our options and if we could take her to the vets they stated to take her tomorrow morning no other advice given ,my parents were absolutely devastated as it was. Very unprofessional and no compassion what so ever, we phoned valleys vets who were fantastic very supportive and could not be anymore helpful, our other family member will not be using you from now on as his dog is not just a pet , appalled.......... Read Less
kou newman
26 Mar 2018
REPORT
☆☆☆☆☆
REPORT
Have been with this Practice for 20+ years with our various Pets,that says it all. First Class Veterinary, with First Class Vets
Lee Rich
20 Mar 2018
REPORT
☆☆☆☆☆
REPORT
My cat no longer limps. Would unlimp my cat again.
Robert Neilson
8 Dec 2017
REPORT
☆☆☆☆☆
REPORT
Friendly service and my kittens are treated like celebrities.
Fabiana Martins
9 Nov 2017
REPORT
☆☆☆☆☆
REPORT
Best Vets we've been to, they're always genuine and listen to our concerns.
duvel365
14 Mar 2017
REPORT
☆☆☆☆☆
REPORT
Fantastic service and very helpful staff
Michael hill
15 Nov 2016
REPORT
☆☆☆☆☆
REPORT
Jasper did not (the cat)
Wojtek T.
14 Aug 2016
REPORT
☆☆☆☆☆
REPORT
Great service, friendly atmosphere and people. My puppy love this place! Been with them only couple of months but haven't had any problems. I do recommend this place! My Staffie probably to :)
James Bevan
29 Jun 2016
REPORT
☆☆☆☆☆
REPORT
Visited here because my border terrier was scratching too much on his belly and caused his skin to break and it was always raw red. The vet was through with her check up and prescribed some medication... Read More
Visited here because my border terrier was scratching too much on his belly and caused his skin to break and it was always raw red. The vet was through with her check up and prescribed some medication. Since the course of tablets my dog has been back to his usual self and it's been reliving to see that he's not causing himself any pain. Read Less
A Google User
20 Aug 2011
REPORT
☆☆☆☆☆
REPORT
I'm not from Cardiff and I got my rabbit about a month ago, so all I had to go on when choosing a vets was these google reviews!
I am so glad I went with the reviews here, as the service I've got has... Read More
I'm not from Cardiff and I got my rabbit about a month ago, so all I had to go on when choosing a vets was these google reviews!
I am so glad I went with the reviews here, as the service I've got has been outstanding.
I've met with two different vets on three occasions and every time they were very professional, punctual, caring, confident, experienced and just everything I needed to feel reassured even though I was worried sick. The receptionists are also very cheerful and eager to help!
The consultation costs are reasonable compared to some, as well, and it is also pretty easy to find - another thing I was worried about. Read Less
Hannah P.
9 Sep 2010
REPORT
☆☆☆☆☆
REPORT
Imagine a red setter dog; who is old in his years, he isn't dying yet, but he has a nasty broken leg all bandaged up. He's a large dog that was largely loved. I must have been around eight years old i... Read More
Imagine a red setter dog; who is old in his years, he isn't dying yet, but he has a nasty broken leg all bandaged up. He's a large dog that was largely loved. I must have been around eight years old if not younger than that at the time, when grandma and granddad visit us in Cardiff with their dog. Kelly was his name... he was gorgeous and used to play with him many times even when he was old. He hurt his ankle whilst they stayed with and so we took him down to Penylan's veterinary and the vet people were very good with him and they were very quick in trying to get him mended again. Grandma was in tears and those of us who went with the dog had to say good bye there and then because he was so poorly by then, being old an all... It is such a sad thing to be a part of: the time when you have to say good bye to an adorable pet who you have had many memories with, but at least we got time to do so... And then it wasn't and ending to a life that was too tragic; unlike for my brother's cat, but that is another story... Enjoy your time with them to the full whilst you still can for time and life are both very precious towards all life. I recommend this place to all animal lovers. Read Less