Vets4Pets Cardiff Ely
Cardiff, South Glamorgan
General Info
At Vets4Pets we know your pet is a much loved part of the family and you want them to enjoy a long, healthy life. This is why our veterinary teams, made up of animal loving experts, firmly believe in providing the highest level of care and treating every pet they see like they would their own.
Every Vets4Pets practice is equipped with the latest in technology, which means we can offer your pets the personalised care they need. Our practices are also designed to make your pet’s time with us as comfortable as possible; just like kids don’t always like going to the dentist, we know pets don’t always like going to the vets! Our waiting areas are light and spacious (and with floors that can cope with little accidents) and we also have separate dog and cat wards so your pet can recuperate more comfortably after any treatment.
Our vets will explain all clinical terms so you fully understand what is happening to your pet and you are fully involved in their treatment plan. This also includes being completely transparent in our pricing, so you can make an informed choice on the treatment that you want your pet to receive.
Come and see for yourself at your local Vets4Pets, why not take a practice tour?
Every Vets4Pets practice is equipped with the latest in technology, which means we can offer your pets the personalised care they need. Our practices are also designed to make your pet’s time with us as comfortable as possible; just like kids don’t always like going to the dentist, we know pets don’t always like going to the vets! Our waiting areas are light and spacious (and with floors that can cope with little accidents) and we also have separate dog and cat wards so your pet can recuperate more comfortably after any treatment.
Our vets will explain all clinical terms so you fully understand what is happening to your pet and you are fully involved in their treatment plan. This also includes being completely transparent in our pricing, so you can make an informed choice on the treatment that you want your pet to receive.
Come and see for yourself at your local Vets4Pets, why not take a practice tour?
Reviews
Qgb User
27 May 2018
REPORT
As always great service.explained all in detail.great team work.keep it up.
Frankie stanbury
Catherine Paterson
20 Apr 2018
REPORT
I have transferred my pets from this awful place after my cat was rushed in on Monday. Tuesday I was told she’s now fine, back to normal, eating and drinking. I brought her home, she fell asleep, sadl...
I have transferred my pets from this awful place after my cat was rushed in on Monday. Tuesday I was told she’s now fine, back to normal, eating and drinking. I brought her home, she fell asleep, sadly she deteriorated so badly. The next morning I took her to a different vet who said their treatment is questionable. She was so ill and was either suffering neurologically or had kidney failure. Either way? She was never well enough to be discharged and definitely not ‘back to normal’. Sadly, the only option I had left was to put my baby to sleep. I am complaining to the RCVS and highly suggest this surgery is looked at, if you care for your pets I suggest using a different vet
Ceri Jenkins
16 Apr 2018
REPORT
Unfortunately as this vet is so close to me, it’s with regret I have had to transfer my 3 pets from this surgery which is 2 minute drive from me to 1 that is 25 minute drive. The reason I’ve had to do...
Unfortunately as this vet is so close to me, it’s with regret I have had to transfer my 3 pets from this surgery which is 2 minute drive from me to 1 that is 25 minute drive. The reason I’ve had to do this is that the staff are shockingly rude and unhelpful. I was told by the elder receptionist who is the worst that my dog is a ‘wimpy’ breed. I don’t need someone who is suppose to love animals telling me that I have a wimpy dog. They run out of the standard flea and worm treatment quite a lot and as all 3 of my pets are on a complete care plan, I need to pick this up every 3 months. They won’t order in, call you when it’s in, keep it there to collect on the same day and when you ask why not, they are just plain rude. For me it’s basic customer service but clearly I have higher expectations than the staff there!! My dog is due to be spayed soon and I will not under any circumstance let these rude, arrogant and unfriendly people around my dog. I don’t trust them and they just don’t feel like they are animal loves, your made to feel like your an inconvenience to them so goodbye, I’ll go to another surgery that cares about animals and service!!
Neil Jenkins
16 Apr 2018
REPORT
IF YOU WANT A CARING, COMPASSIONATE VETERINARY SURGERY AVOID THIS ONE
I'd leave a zero rating if I could. The staff at this vets practice are rude, unhelpful and down right miserable. Whenever you co...
IF YOU WANT A CARING, COMPASSIONATE VETERINARY SURGERY AVOID THIS ONE
I'd leave a zero rating if I could. The staff at this vets practice are rude, unhelpful and down right miserable. Whenever you contact them you're made to feel they are doing you a favour. What they fail to remember is we are contacting them for help when we have serious concerns about our pets. Some empathy wouldn't go amiss!! Despite this vet being really handy from a location point of view I'll be transferring away from them today.
Emma Jones
9 Feb 2018
REPORT
My puppy became registered with this vets because of the start up puppy plan. Now when reading the plan it stated my puppy would have a full health check at her first appointment with the vet. Time wa...
My puppy became registered with this vets because of the start up puppy plan. Now when reading the plan it stated my puppy would have a full health check at her first appointment with the vet. Time wasn't taken on her and she didn't do the full vet as she was suppose to from her eyes to her toes.
Since that first appointment my puppy has been nothing but scrounging and after some advice and some help I booked her in for an anal canal clean. Due to her being a Chihuahua at 6 months old the glands are small and the nurse could only detract some fluid (I mean just on the end of her finger) so as it couldn't be done thoroughly I didn't expect to be charged but the nurse stated I still had to pay cause she still inserted her finger.
Really unhappy with this but being the quiet person I am I paid the £14 for nothing.
Ringing back up today the same nurse answered and I ask again about why I paid and I didn't agree she stated that the payment still stands. So I moved on from this and asked about what can be done or given to my puppy to stop her grounging like she does, even to wear I didn't get to her in time and she ate a wet wipe whole! Thankfully she wasn't harmed and disposed of it a few days later.
The nurse said I'd have to speak to a vet see if they have any advice or what could be done. But at £32
It's all money and no free advice like other vets.
My puppy will be moving to park vets now as I know we can get more time given to her.
Viorica Scripcaru
13 Jan 2018
REPORT
I've transferred all of my pets away from Ely Vets4Pets in Cardiff because they and us deserve better treatment, to actually be made better by visiting the vet...The only thing that's been made better...
I've transferred all of my pets away from Ely Vets4Pets in Cardiff because they and us deserve better treatment, to actually be made better by visiting the vet...The only thing that's been made better from us visiting this veterinary surgery, is the surgeries bank account. The receptionists are unhelpful, impolite, abrupt, rude and uncaring, they should not be in a customer facing role when she has as much empathy as the AIDS virus particularly the old one. The main Vet Hannah has failed to correctly diagnose THREE out of FIVE separate conditions with our cats and kittens in the last year and the prices for treatment and visits are at least 30% higher than there we've transferred to. In her vocabulary (price list) does not exist the term follow up appointment, as she's never been interested in knowing how the pets are after the treatment that she prescribed, etc. Do not make your pets suffer unnecessarily, go to a "proper" vets and not this place.
vicki cole
31 Mar 2017
REPORT
i found the young vet had no empathy with the animal at all. didnt stroke him or talk to him , she didnt clean the wound just looked at it quickly and couldnt wait to get us out. she was obviously jus...
i found the young vet had no empathy with the animal at all. didnt stroke him or talk to him , she didnt clean the wound just looked at it quickly and couldnt wait to get us out. she was obviously just working for the money. IF i ever have to go back there i just hope its a different vet. one that actually LIKES animals.
macro miracle
21 Feb 2017
REPORT
Realy helpful and kind my cat Winston had the snip but he was well treated and pleanty of after care to help him. Can't ask for better
Graham Scutt
13 Feb 2017
REPORT
Helpful and friendly
craig lawrence
5 Feb 2017
REPORT
Friendly staff and helpful. Better value for money than other vets.
Julia Simms
24 Jan 2017
REPORT
Great surgery clean veterinarian was great with my 17yr old dog
Julia Evans
2 Jan 2017
REPORT
Clean surroundings. Helpful professional staff
Matthew Richards
24 Dec 2015
REPORT
Good value pet plans
Book an Appointment
Online booking unavailable
Please call
029 2059 4433
Business Hours
Monday
Mon
09:00AM-19:00PM
Tuesday
Tue
09:00AM-19:00PM
Wednesday
Wed
09:00AM-19:00PM
Thursday
Thu
09:00AM-19:00PM
Friday
Fri
09:00AM-19:00PM
Saturday
Sat
09:00AM-13:00PM
Popular Hours
6a
12p
6p
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No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
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CLAIM IT HEREIncorrect information? Let us know
Vets4Pets Cardiff Ely
Cardiff, South Glamorgan
General Info
At Vets4Pets we know your pet is a much loved part of the family and you want them to enjoy a long, healthy life. This is why our veterinary teams, made up of animal loving experts, firmly believe in providing the highest level of care and treating every pet they see like they would their own.
Every Vets4Pets practice is equipped with the latest in technology, which means we can offer your pets the personalised care they need. Our practices are also designed to make your pet’s time with us as comfortable as possible; just like kids don’t always like going to the dentist, we know pets don’t always like going to the vets! Our waiting areas are light and spacious (and with floors that can cope with little accidents) and we also have separate dog and cat wards so your pet can recuperate more comfortably after any treatment.
Our vets will explain all clinical terms so you fully understand what is happening to your pet and you are fully involved in their treatment plan. This also includes being completely transparent in our pricing, so you can make an informed choice on the treatment that you want your pet to receive.
Come and see for yourself at your local Vets4Pets, why not take a practice tour?
Every Vets4Pets practice is equipped with the latest in technology, which means we can offer your pets the personalised care they need. Our practices are also designed to make your pet’s time with us as comfortable as possible; just like kids don’t always like going to the dentist, we know pets don’t always like going to the vets! Our waiting areas are light and spacious (and with floors that can cope with little accidents) and we also have separate dog and cat wards so your pet can recuperate more comfortably after any treatment.
Our vets will explain all clinical terms so you fully understand what is happening to your pet and you are fully involved in their treatment plan. This also includes being completely transparent in our pricing, so you can make an informed choice on the treatment that you want your pet to receive.
Come and see for yourself at your local Vets4Pets, why not take a practice tour?
Business Hours
Monday
09:00AM-19:00PM
Tuesday
09:00AM-19:00PM
Wednesday
09:00AM-19:00PM
Thursday
09:00AM-19:00PM
Friday
09:00AM-19:00PM
Saturday
09:00AM-13:00PM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Reviews
Qgb User
27 May 2018
As always great service.explained all in detail.great team work.keep it up.
Frankie stanbury
Catherine Paterson
20 Apr 2018
I have transferred my pets from this awful place after my cat was rushed in on Monday. Tuesday I was told she’s now fine, back to normal, eating and drinking. I brought her home, she fell asleep, sadl...
I have transferred my pets from this awful place after my cat was rushed in on Monday. Tuesday I was told she’s now fine, back to normal, eating and drinking. I brought her home, she fell asleep, sadly she deteriorated so badly. The next morning I took her to a different vet who said their treatment is questionable. She was so ill and was either suffering neurologically or had kidney failure. Either way? She was never well enough to be discharged and definitely not ‘back to normal’. Sadly, the only option I had left was to put my baby to sleep. I am complaining to the RCVS and highly suggest this surgery is looked at, if you care for your pets I suggest using a different vet
Ceri Jenkins
16 Apr 2018
Unfortunately as this vet is so close to me, it’s with regret I have had to transfer my 3 pets from this surgery which is 2 minute drive from me to 1 that is 25 minute drive. The reason I’ve had to do...
Unfortunately as this vet is so close to me, it’s with regret I have had to transfer my 3 pets from this surgery which is 2 minute drive from me to 1 that is 25 minute drive. The reason I’ve had to do this is that the staff are shockingly rude and unhelpful. I was told by the elder receptionist who is the worst that my dog is a ‘wimpy’ breed. I don’t need someone who is suppose to love animals telling me that I have a wimpy dog. They run out of the standard flea and worm treatment quite a lot and as all 3 of my pets are on a complete care plan, I need to pick this up every 3 months. They won’t order in, call you when it’s in, keep it there to collect on the same day and when you ask why not, they are just plain rude. For me it’s basic customer service but clearly I have higher expectations than the staff there!! My dog is due to be spayed soon and I will not under any circumstance let these rude, arrogant and unfriendly people around my dog. I don’t trust them and they just don’t feel like they are animal loves, your made to feel like your an inconvenience to them so goodbye, I’ll go to another surgery that cares about animals and service!!
Neil Jenkins
16 Apr 2018
IF YOU WANT A CARING, COMPASSIONATE VETERINARY SURGERY AVOID THIS ONE
I'd leave a zero rating if I could. The staff at this vets practice are rude, unhelpful and down right miserable. Whenever you co...
IF YOU WANT A CARING, COMPASSIONATE VETERINARY SURGERY AVOID THIS ONE
I'd leave a zero rating if I could. The staff at this vets practice are rude, unhelpful and down right miserable. Whenever you contact them you're made to feel they are doing you a favour. What they fail to remember is we are contacting them for help when we have serious concerns about our pets. Some empathy wouldn't go amiss!! Despite this vet being really handy from a location point of view I'll be transferring away from them today.
Emma Jones
9 Feb 2018
My puppy became registered with this vets because of the start up puppy plan. Now when reading the plan it stated my puppy would have a full health check at her first appointment with the vet. Time wa...
My puppy became registered with this vets because of the start up puppy plan. Now when reading the plan it stated my puppy would have a full health check at her first appointment with the vet. Time wasn't taken on her and she didn't do the full vet as she was suppose to from her eyes to her toes.
Since that first appointment my puppy has been nothing but scrounging and after some advice and some help I booked her in for an anal canal clean. Due to her being a Chihuahua at 6 months old the glands are small and the nurse could only detract some fluid (I mean just on the end of her finger) so as it couldn't be done thoroughly I didn't expect to be charged but the nurse stated I still had to pay cause she still inserted her finger.
Really unhappy with this but being the quiet person I am I paid the £14 for nothing.
Ringing back up today the same nurse answered and I ask again about why I paid and I didn't agree she stated that the payment still stands. So I moved on from this and asked about what can be done or given to my puppy to stop her grounging like she does, even to wear I didn't get to her in time and she ate a wet wipe whole! Thankfully she wasn't harmed and disposed of it a few days later.
The nurse said I'd have to speak to a vet see if they have any advice or what could be done. But at £32
It's all money and no free advice like other vets.
My puppy will be moving to park vets now as I know we can get more time given to her.
Viorica Scripcaru
13 Jan 2018
I've transferred all of my pets away from Ely Vets4Pets in Cardiff because they and us deserve better treatment, to actually be made better by visiting the vet...The only thing that's been made better...
I've transferred all of my pets away from Ely Vets4Pets in Cardiff because they and us deserve better treatment, to actually be made better by visiting the vet...The only thing that's been made better from us visiting this veterinary surgery, is the surgeries bank account. The receptionists are unhelpful, impolite, abrupt, rude and uncaring, they should not be in a customer facing role when she has as much empathy as the AIDS virus particularly the old one. The main Vet Hannah has failed to correctly diagnose THREE out of FIVE separate conditions with our cats and kittens in the last year and the prices for treatment and visits are at least 30% higher than there we've transferred to. In her vocabulary (price list) does not exist the term follow up appointment, as she's never been interested in knowing how the pets are after the treatment that she prescribed, etc. Do not make your pets suffer unnecessarily, go to a "proper" vets and not this place.
vicki cole
31 Mar 2017
i found the young vet had no empathy with the animal at all. didnt stroke him or talk to him , she didnt clean the wound just looked at it quickly and couldnt wait to get us out. she was obviously jus...
i found the young vet had no empathy with the animal at all. didnt stroke him or talk to him , she didnt clean the wound just looked at it quickly and couldnt wait to get us out. she was obviously just working for the money. IF i ever have to go back there i just hope its a different vet. one that actually LIKES animals.
macro miracle
21 Feb 2017
Realy helpful and kind my cat Winston had the snip but he was well treated and pleanty of after care to help him. Can't ask for better
Graham Scutt
13 Feb 2017
Helpful and friendly
craig lawrence
5 Feb 2017
Friendly staff and helpful. Better value for money than other vets.
Julia Simms
24 Jan 2017
Great surgery clean veterinarian was great with my 17yr old dog
Julia Evans
2 Jan 2017
Clean surroundings. Helpful professional staff
Matthew Richards
24 Dec 2015
Good value pet plans
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CLAIM IT HEREIncorrect information? Let us know