For weeks we had been taking my dog here for various checkups and every time we went we got the vet to check a lump that had formed just below her elbow on her front leg and every time they said it was a "fatty lump" and not to worry. Only recently have we asked again and a vet did a biopsy to see what the lump actually was. They said they would ring us back with the test results, two days after they said they would ring, we still had no call. One night my dog couldn't sleep and was restless, licking the lump on her leg so we took her to an emergency vet service who checked her over and told us that it was very likely that the lump was cancerous and her gland was up on the side showing signs that it had also spread to her limphnodes. If the lump had been caught and removed earlier, we wouldn't be in this situation. Our only option now is to make her comfortable when we could've had her for many more years, im utterly ashamed in this pet service for its lack of trained vets as we saw at least four different vets who all said the same thing that the lump was "fatty tissue" when that was clearly not the case. May I add that the cost is immensely high for the quality of service you are getting if you wish to take your pet here, if you are concerned at all, do not put your pets life in their hands. It's a shame it was too late for my dog but i hope this message will encourage others to seek better vetinary advice as vets4pets is a poor service that should not be allowed to run. Read Less

My two cats have been registered at this practice for a couple of years. In general I have found this practice to be very expensive and things came to a head when I took my cats for their "annual vaccination and health check" today. I made the booking around a month ago and was quoted a total price of £59 for an "annual vaccination and health check" for both cats. During the course of the "health check" which lasted all of 30 seconds with each cat the vet informed me that one cat had an allergic reaction to fleas and would require two injections. The vet also told me I must also purchase flea treatment for both cats to take away with me. The vet was rude, reproachful to me and essentially bullied me into agreeing to all the extra treatment. The vet also did not carry out the vaccination treatment on the cat who had received the flea related injections. When I came to pay my bill the quoted £59 had risen to £126.13 and this was without one of the two vaccinations included in the original £59 quote. I didn't mind paying extra for the flea related injections but they had actually charged me for three such injections when the cat only received two. That was bad enough but the main bone of contention was that they also charged me an extra £30 + VAT for "Consultation" which as already stated consisted of the vet visually inspecting the cat for a mere 30 seconds. Not only does that work out at £3600 + VAT an hour in vets fees the so called "consultation" was surely part of the "health check" that was included in the initial quote. I have been ROBBED BLIND by this vets practice. When I politely queried the extra £30 + VAT charge with the receptionist after I had paid she just rudely snapped "we're running a business" and turned her back on me. I then attempted to continue the discussion and the receptionist turned round and bawled me out. At this point I walked out of the door. This was not only a very unnecessarily expensive experience but a very horrible one too. I was close to tears as I drove home. On a final note I would also have to question the competence of the vet as she mistook my 4.5 kilo well built tom cat for a female. Is this so called professional really worth £3600 an hour? Read Less

My two cats have been registered at this practice for a couple of years. In general I have found this practice to be very expensive and things came to a head when I took my cats for their "annual vaccination and health check" today. I made the booking around a month ago and was quoted a total price of £59 for an "annual vaccination and health check" for both cats. During the course of the "health check" which lasted all of 30 seconds with each cat the vet informed me that one cat had an allergic reaction to fleas and would require two injections. The vet also told me I must also purchase flea treatment for both cats to take away with me. The vet was rude, reproachful to me and essentially bullied me into agreeing to all the extra treatment. The vet also did not carry out the vaccination treatment on the cat who had received the flea related injections. When I came to pay my bill the quoted £59 had risen to £126.13 and this was without one of the two vaccinations included in the original £59 quote. I didn't mind paying extra for the flea related injections but they had actually charged me for three such injections when the cat only received two. That was bad enough but the main bone of contention was that they also charged me an extra £30 + VAT for "Consultation" which as already stated consisted of the vet visually inspecting the cat for a mere 30 seconds. Not only does that work out at £3600 + VAT an hour in vets fees the so called "consultation" was surely part of the "health check" that was included in the initial quote. I have been ROBBED BLIND by this vets practice. When I politely queried the extra £30 + VAT charge with the receptionist after I had paid she just rudely snapped "we're running a business" and turned her back on me. I then attempted to continue the discussion and the receptionist turned round and bawled me out. At this point I walked out of the door. This was not only a very unnecessarily expensive experience but a very horrible one too. I was close to tears as I drove home. On a final note I would also have to question the competence of the vet as she mistook my 4.5 kilo well built tom cat for a female. Is this so called professional really worth £3600 an hour? Read Less